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tmo_lauren
Connection Curator
Joined 14 years ago
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Re: FamilyWhere Is ruining my life!!
Hey there! First off, I'm so sorry about your situation, I can't imagine how frustrating that is. 😥 Unfortunately, FamilyWhere doesn't only use GPS, it uses a few different ways to track you, so GPS alone won't block your location. If the account holder insists on keeping the application on your device, having your location on will actually provide a more accurate reading if part of the problem is the results. This site here will give some insight - https://tfw.support.safely.com/hc/en-us/articles/204119066-My-locations-are-inaccurate- That will yield more accurate results, however the only real way to stop the location tracking is to be the primary account holder and have it removed. 😥 I wish there was more we could do to assist. -Lauren78Visto1like0ComentariosRe: phone won't ring calls go straight to voice mail
Hey there! Calls going to voicemail isn't a one size fits all situation and there are a number of things that can cause the problem! A reboot is the most common fix, but in the event it's still a problem (which it sounds like it is here for you), we suggest contacting a representative directly so we can look at your account! There can be issues with SIM provisioning, a tower in your area, or there may be an incorrect call forward setup on your account. All these things and a number of other possibilities can be viewed by a rep when accessing your account! Community-2153 -Lauren33Visto1like0ComentariosRe: Authorized User vs Full Access
Thank you so much for reaching out @todd3368! Our apologies for the confusion on getting your concerns sent up, our representatives should own their calls and do have several avenues to send feedback up the chain without sending you on a chase after senior leadership-that's definitely on us and should not have happened. I'll be happy to make sure your feedback is sent along myself so you aren't on a hunt. In the past I have sent up similar feedback and the response had been due to the risk of having someone borrow or pick up the Primary Account Holders device, getting into an already logged into app, and proceeding to add authorized users who can later go into a store with ID and make purchases or changes has been a big concern. That said, we consider ourselves an agile company and what was once the case doesn't mean it always will be, and we definitely are in the business of doing what is best for our customers and are always looking for feedback. Thank you for bringing this to our attention and I will certainly have your feedback and experience passed along! Before I finish, I just wanted to check to see if the issue your son was having with his phone had been resolved, if not, please let me know if there is anything I can do to assist! Thank you so much. -Lauren5Visto1like0ComentariosRe: Do you have Binge On unlimited data streaming? Do you know how to find your total on-network data usage to avoid deprioritization during network congestion?
This is an awesome heads up. 😊 Thanks for taking the time to share with others, it's pretty easy for us in the employee role to forget how useful simple things like this can be to customers. Thank you again for taking the time to post. 😊 -Lauren8Visto1like0Comentarios