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tmo_marissa
Connection Curator
Joined 9 years ago
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Re: How to Activate Google Play TMobile Billing Online
Hiya, @magenta2812334! Are you able to follow these steps on your daughter's device: Open the Google Play Store app. Select an app or digital content item. Tap the price, then review and Accept permissions to continue. Next to the price, tap the Down arrow. Tap Payment methods. Tap Use T-Mobile US Billing. Review and Save your account information. If you've already completed these steps and are seeing an error message on your daughter's device when she tries to purchase items from the Play Store and selects the carrier billing option, can you let us know what it says? Do you have a WebGuard or Family Allowances on her line by any chance?73Visto4likes0ComentariosRe: Is there a way to check texts sent/received from another line on my account?
Hey @clsiii1971. If you're the Primary Account Holder for your family plan, you can see messaging history (incoming and outgoing numbers and time stamps) for any of the lines on your account - but we don't have records of message content. - Marissa430Visto2likes0ComentariosRe: How to Activate Google Play TMobile Billing Online
Hey there! I'm sorry to read that the steps didn't work -- I wanted to check in and see if by any chance you have Family Allowances on your account, either individually or because you're participating in Netflix On Us? At this time, carrier billing can't be utilized in conjunction with Family Allowances, which is a standalone service and also a part of the Netflix On Us promo -- so if those things are active on your account, then you'd need to set up a credit or debit card payment method for Play Store purchases.34Visto2likes0ComentariosRe: How to get a history of all my old text messages
Hi @alexisgin0304! I've wished I could go back through my messaging logs from time to time as well, but as Gramps28 mentioned, we don't store message content for privacy purposes. You can find a log of incoming and outgoing messages as far as time stamps and the numbers that they came from on MyT-Mobile, but the actual messages themselves won't be accessible. If the time stamps would suffice, let me know if you'd like direction on how to locate that information! - Marissa74Visto2likes0ComentariosRe: Why no deals for long time customers?
Hi, @tamimd67. I know that a lot of our Community members have offered feedback here; and I hope that it's been helpful. While the BOGO offer requirements might not be the best fit for every customer, I do agree with some of the folks here that we are attempting to reward our customers all the time by improving value and increasing the benefit that our customers get simply by merit of choosing us as their service provider. That said, none of the UnCarrier moves or improvements we've made have been created in a vacuum -- they were all the result of customer feedback, and a drive to eliminate eye-pokes and revolutionize the industry. I don't think we'll ever see a return to the days of the discounted or "subsidized" upgrade (the discounts on which were always recouped on the back end with two year service contracts that sometimes even included an advancing price in the second year), because that was the whole reason we stopped doing contracts and started offering interest-free financing -- it just wasn't honest. That said, I do think that your feedback is valid, and I know you're not the only tenured customer we're hearing from with this concern. I'll get with Amanda and we'll make sure that this is passed on. Thanks for taking the time to let us know how you've been feeling about the recent offers we've had, hearing from our customers is always appreciated. - Marissa3Visto1like0ComentariosRe: Conference call says it's not in my plan
Hi there! @theartiszan is correct, the warning that you're hearing advising of the fee is a recent update to something called "out of plan numbers". You can read more about it here: Out-of-plan phone numbers FAQs, and we had some other users cover the topic with pretty great detail in this thread. I think the suggestion for VOIP is worth a little more research - let us know if it works out! Crossing my fingers that you're able to find a way to complete your calls that works for you. - Marissa8Visto1like0ComentariosRe: Can I upgrade my device through JUMP if the screen is cracked?
Greetings @juanzuniga98! That's a rough oops moment, I'm sorry about your phone's screen. Although the bad news here is that the deductible isn't avoidable with JUMP!, there may be good news, too. Depending on what version of JUMP! you have, you may be eligible to simply pay that deductible in the store and go ahead and replace your equipment with a brand new device of your choice, instead of paying it directly to Assurant and waiting for a replacement of the same make/model. Do you know if you have JUMP! one, JUMP! two, or JUMP! On Demand? - Marissa49Visto1like0ComentariosRe: Return status has not changed
Oh, yikes, @starman1975! I am glad that you reached out here. The NRC isn't the appropriate return center for trade-in devices, but our internal teams do have an escalation process they can use to return a device sent to the return center (the NRC) instead of the Assurant warehouse where trade-in equipment should go (with the label you found in MyTMO). We'll need any tracking information you have for the package you did send, and the IMEI of the phone you were trading in (which should be on that RMA label so you don't have to hunt for it!). If calling in isn't the easiest for you, I highly recommend working with our T-Force team -- they're the social media support team on Twitter and Facebook, and can securely verify your account and get this escalation filed for you! 😊 We don't want you to lose your BOGO, and these things happen. It's awesome that you noticed the label so quickly and reached out!23Visto1like0ComentariosRe: How do I delete the data files on my syncup drive?
Hey, @magenta1979671 and @aaron42mx! Can you test the steps that @mustang15 provided here and let me know how that works out? We don't have this process listed internally, but if it's successful, we'd love to know -- we can put in a request to get it added so that we'll be able to better support this concern going forward! Thank you. 😊 - Marissa1Ver1like0Comentarios