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tomwil
Bandwidth Buff
Joined 4 years ago
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Re: Won't let me cancel Paramount+
surf tippers wrote: Website won't let me cancel Paramount +. Is this even possible on the T Mobile website?? Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website. Be sure you are on the PAH (Primary Account Holder) when managing add-ons. https://www.t-mobile.com/support/plans-features/paramount-plus Log in to the T-Mobile App, T-Mobile, or contact T-Mobile customer service to remove Paramount+ from your account. Log in to T-Mobile.com using your T-Mobile ID. Select View Account > Shared Add-ons > Manage add-ons. Deselect the Paramount+ feature and choose Continue. On the Review your order page, select Agree & submit.31Visto0likes0ComentariosRe: 55+ plan billing
carlrandrews wrote: My wife and I signed up for the 55+ plan at $27.50 each. That totals $55 and we do the credit card payment for the $ 10-month discount and still pay just over $64/per month. The bill does not show where the difference comes from so I am not sure if I am being billed correctly or if I will stay with T-Mobile because they don't explain anything to you. Appears that you are on the Essentials 55 plan, which is $55plus taxes and fees, which might total over $64.37Visto0likes0ComentariosRe: I need help to connect my android tablet to t mobile wifi
mdmismiguel wrote: It is an XCX 10.1" tablet with a touch screen. It uses the Android 12 OS. Appears it may be this model: https://www.amazon.com/XCX-Android-Processor-Bluetooth-Rechargeable/dp/B0C4T2ZCQB If so, the following applies: The 2023's latest tablet stay connected with fast Bluetooth and Wi-Fi 802.11 b/g/n. So if you are using a T-Mobile Home Internet gateway, the defaultis 802.11 ax, which your tablet cannot connect to. Appears you may have to create another WiFi band on the gateway, and set it to use 802.11 b/g/n so your tablet can connect.11Visto0likes0ComentariosRe: Compatibility with Sony Xperia 1 V 512 international version
HaykAvetisyan wrote: Hi. Can you help me to understand ifSony Xperia 1 V 5G XQ-DQ72 Dual 512GB 12GB RAM Unlocked (GSM Only)https://www.amazon.com/Sony-Xperia-XQ-DQ72-512GB-Unlocked/dp/B0C585XCFLis compatible with T-mobile's network? You could try entering your IMEI into T-Mobile's website to check compatibility. https://www.t-mobile.com/resources/bring-your-own-phone47Visto0likes0ComentariosRe: Can't get Netflix Promotion - Account "Mismatch"?
jbowen5920 wrote: I can't get the Netflix promotion, even though I have Go5GPlus. I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2). However, when I click on the Netflix promotion line, I get a screen that says "Oops….your rate plan is not eligible for this benefit…." (see screenshot 3). When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4). I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later. Perhaps try going to the add-ons from your primary phone, instead of through your plan. https://www.t-mobile.com/tv-streaming/netflix-on-us Step 2 SelectACCOUNT, thenADD-ONSnext to the Primary Account Holder's line. Step 3 SelectMANAGE DATA & ADD-ONS, thenSERVICESto select your desired Netflix add-on.16Visto0likes0ComentariosRe: Old phone not sure if locked with T-Mobile or Verizon
DivertingElk wrote: Can someone at T-Mobile check to see if my phone is locked with T-Mobile? I want to switch from Xfinity to T-Mobile and bring my own device but it says it's locked and I don't remember which of the 2 carriers it's from. IMEI 35 646910 578846 4 According to T-Mobile athttps://www.t-mobile.com/resources/bring-your-own-phone Apple iPhone SE (2nd Generation) IMEI: 356469105788464 This device is fully compatible with T-Mobile's network technology. El uso de este dispositivo no está bloqueado en nuestra red. Tu dispositivo es compatible con eSIM y se puede activar ahora mismo.2Visto2likes0ComentariosRe: Assurant trade in - Sitting in PO box
tmkimler wrote: I sent in my trade in devices last week using the shipping label from the order site. Now, the devices are sitting in a PO BOX near the final destination. I have tried reaching out to Assurant and t mobile but can't get a clear answer. The devices are due back next week in order to honor the trade in agreement. Has anyone seen this before? Common situation. Assurant delinquent in picking up held packages at USPS. https://community.t-mobile.com/accounts-services-4/t-mobile-trade-in-delivery-tracking-shows-available-for-pickup-now-instead-of-being-delivered-next-steps-4707424Visto1like0ComentariosRe: t-mobile 5g fails to connect hp envy 5530 printer
pixrev wrote: Followed T-Mobile's instructions to the "-T-". Nothing. HP 5530 won't even connect when linked with USB cord. Printer was made in 2013. I've read that it's one of a couple printers that just won't connect. Thanks a bunch for your help and suggestions. If you come up with any other ideas, I'll gladly give 'em a try! What is often not mentioned, that in addition to separating or creating the 2.4GHz band, usually the encryption or transmission protocol may also need to be changed. The following threads may help, but usually changing the encryption from"WPA2/WPA3" to "WPA/WPA2" may work. Sometimes the transmission mode may also need to be changed from ax/ac to b/g/n, but that option appears not to be available on the newer gateways. https://community.t-mobile.com/gateways-and-devices-37/hp-office-jet-printer-not-connecting-38378 https://community.t-mobile.com/other-devices-11/printer-5071412Visto0likes0Comentarios
