User Profile
TXUser99
Channel Chaser
Joined 2 years ago
User Widgets
Contribuciones
Usage Details - Update - New Billing Cycle - STILL BROKEN
Update to the usage details. For the WHOLE past billing cycle (mine ended yesterday) I have been unable to see usage details per line. I have been unable to check on my kids' lines. Now that my new billing cycle started, IT STILL DOES NOT WORK.In fact. it is worse. On the web site, when I click on Usage, I get to the Usage Overview page.IT IS BLANK. WOW SUCH EMPTY In my browser history I had some URLs saved with direct links to line details pages. When I use one of those, I see data butLAST BILLING CYCLE IS MISSING Billing Cycle Jam 25-Feb 24 is MISSING When I use another saved URL to directly access SMS history for my line, for the 'Current Cycle' it shows data from cycle Dec-Jan (not even Jan-Feb) WHAT IN TARNATION?? TMOBILE - DO YOU NOT HAVE A CODE DEV /ROLL-OUT / ROLL-BACK PROCESS? DO YOU NOT HAVE A SOFTWARE QA TEAM?! I have worked and continue to work in many a tech environment, and I have never seen such incompetence. This would not fly ANYWHERE.Re: Usage
This has been going on for weeks. I contacted Tmobile and they said 'we are working on it'. I said well OK it has been going on for weeks, what gives? I also mentioned that some people (as per forum posts) were told that real time usage for current billing cycle will no longer be available, but this person told me that is incorrect and that they are working on fixing it. The only answer I got over and over was 'we're sorry but they are working on it'….. I said well Tmobile makes 80 billion dollars per year, hire some competent people please. Totally ridiculous that after hundreds (thousands?) of complaints still still has not been addressed yet. I have three kids' lines that I can no longer monitor. I am thinking about setting up a twitter (bleh) just to tweet at all Tmobile marketing, leadership and support accounts all day every day until this is fixed. Probably a waste of time but maybe it will make me feel better,
