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ViciousCircle
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Joined 10 months ago
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Assurant Tmobile Vicious Cycle
So I had a lost/stolen phone, i put in claim with assurant. October, 2023 i now have an $840 charge on my bill because they are saying I didn't return the phone. I call Tmobile, it was lost/stolen, I can't return something I do not have. They say call Assurant. I call Assurant they say call Tmobile only they can remove the charges and it would take 1 to 2 billing cyles AGAIN November 2023, .I call Tmobile about Assurants erroneous charge to my account, they didn't receive anything from Assurant and I was to call them. Assurant says the template was sent to Tmobile, I call Tmobile back, they didn't receive anything. But they will look into and call me back. NO RETURN CALL. December, 2023 Again, I call Tmobile, not to worry they will get in touch with Assurant and get everytingn taken care, in the meantime I can set up a payment arrangement. So, I did. it would take 1 to 2 billing cyles January, 2024 I call again, to both same cycle Tmobile call Assurant, Assurant call Tmobile. They will change the payment arrangement. Yesterday, January, 2024..NOTHING WAS DONE by either company to fix this problem. I learned from an Assurant employee that they had shipped 2 phones to replace 1 phone, i only received 1 phone andstill the charges are there Still Tmobile says to contact Assurant and Assurant to Tmobile, They won't give me another payment arrangement! They won't fix the problem. Assurant is a subsidiary of Tmobile so what is the communication problem? So I ask, please, what can I do? Other than when all this is settled get rid of Tmobile and Assurant.