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VPass1969
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Re: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
UPDATE: I called to follow up on my ticket with the Tech Department. He said my ticket was still open as the engineering department is still trying to "fix the issue". He said that it his is a known issue. Let's see if they even fix it. He didn't have an estimated time as to when it will be resolved.1Ver1like0ComentariosRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
I called back T-Mobile and insisted on speaking with a memberof the technical team. I was transfered to a rep with the techincal team who also checked her own account and saw the same issue. She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since. She also said she has not heard of any plans to remove that option from us. She said she would have been notified of this as well. She said it will take approximately 48-72 for a call back after the engineering team looks at this. I will keep everyone here updated.2Visto3likes0ComentariosRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Ducoboskso wrote: Flaca wrote: Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login fromthe primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal. Nope! I am a primary holder. Still same and notupdated after 1/27.Whenever I complain to them, they are going to contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem. I have even tried to contact the tech department but they never send me over2Visto0likes0ComentariosRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Flaca wrote: Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login fromthe primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal. I am a primary account holder and it's still not updated for me.1Ver0likes0Comentarios