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WyattWolfe
Network Novice
Joined 3 years ago
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20 Year Customer Asks: "What is your problem?!!"
2 months ago, this incredibly irritating situation started.. I was a 5G home internet customer.. I moved and my internet no longer worked. I informed you my internet was broken and you sent another router.. of course, this didn't fix the problem, because it was the location and not the equipment…You sent me 1 return label with the new router, so I returned the old router, then it took several calls for your customer service to send me a new label for the newer router.. This was of course right around the time you threatened me with a 399.97 non-return fee.. I sent the item back the day I got the item, on several occasions you texted me and told me you had received these items and that the non-return fee would be removed.. Well, as it neared the end of the month, I noticed this fee was not removed.. so I called and spent quite a bit of time with a CSR and they promised they would remove the fee before the bill was charged to my autopay.. I explained that if they charged it, it would bounce my rent and electric.. They again promised they would remove it I took them at their word, and went about my way… Well, the bill came up, and they charged the non-return fee to my account… I have since spent hours and hours talking by phone and by online means to correct this problem.. After bouncing my rent and electric and costing me several hundreds of dollars of NSF fees with my bank.. I finally got a person to refund this money.. Day late and a dollar short… Well, they did refund the charge…But they put the non-return fee back to my bill.. So now you are threatening to turn off my service… I have talked to more than 10 people (supervisors) with hours spent trying to correct this problem.. Every time being told it would be fixed... It has become apparent that I am wasting my time, this is the last time you will hear from me, if you turn off my phone.. I will just go to Verizon.. THIS IS NOT HOW YOU TREAT 20+ YEAR CUSTOMERS
