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Zia
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Joined 7 months ago
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Re: Worst customer service
I've been a T-Mobile customer for exactly 19 years - that's almost 2 whole decades! Usually I don't ask for much and perhaps that's the reason I've lasted this long with them. In August 2023 I purchased aniPhone 14 pro maxfrom Walmart and returned it to the same point of sale immediately for a full refund of the deposit that I had paid after I discovered that the salesgirl had provided falseinformation about a promo.Therefore this meant that the device was no longer in my possession. However T-Mobile had put an installment plan on my account. From then on I started seeing new charges on my bill. So I reached out to T-Mobile via chat and explained my situation. At first I thought they were very understanding because for that first month the extra charges were removed and I paid my regular bill. To my surprise the next statement showed the same extra charges. The device was still on my account. So I reached out to T-Mobile again and was advised to go back to Walmart because apparently the device was not "returned properly". I went back to Walmart, they checked and confirmed that yes, I did return the phone. I thought that this satisfiedeverything. How wrong I was! Infact the customer rep wanted me to "just pay for it and then follow up for a refund later". Pay for a phone that I don't have or use??? So they removed the extra charge yet again. Meanwhile the phone was still under installment plan in my account. After seeing the charges again the following billing period, I reached out again and they sent me back to the point of sale. I made another trip and the Walmart manager made a call to T-Mobile andconfirmed to them via phone conversation that I did indeed return that phone. So again I mistakenly think that we're done. The following month again I'm told the same thing. This time this is what I messagedthe T-Mobile customer rep Here's my concern: I have visited the point of sale several times, and in those times, the manager of the store talked to T-Mobile onphone while I was there and I was informed that the handset is with T-Mobile so that is why I'm wondering why it has taken too long to fix this. How many times should I go back to the point of sale? When I do go back, what additional step should I perform aside from what I have done several times before? They had no answer for me. Very frustrating! From August 2023 until May 2024 when my problem was addressed professionally by T-Force. Had I known about T-Force before I would never have wasted my time and energy with the incompetent unprofessional customer service reps. For my 19 years of being a loyal client; never been late with my payments I expect better customer service.3Visto0likes0Comentarios