Got questions?

Question 1

What is Smartphone Equality™?

Accepted Answer

Smartphone Equality is a program that helps you get our best available pricing on new smartphones, devices, and additional linesÑthat means $0 down on select devices and no credit check.

Question 2

How do I qualify for Smartphone Equality?

Accepted Answer

To be eligible for Smartphone Equality, you must make 12 consecutive on-time payments and be on a qualifying plan:

Essentials
Magenta^®
Magenta^® Military
Magenta^® Plus
Magenta^® Plus Military
Magenta^® Unlimited 55
Magenta^® Plus Unlimited 55
T-Mobile ONE^™
T-Mobile ONE^™ Plus
T-Mobile ONE^™ Unlimited 55+
T-Mobile ONE^™ No Credit Check
T-Mobile ONE Prepaid^™
Simple Choice^™
Simple Choice with No Credit Check
Pay-in-advance monthly
Simply Prepaid^™

Prepaid customers who qualify must switch to a Magenta^® plan to take advantage of Smartphone Equality benefits.

Question 3

What are consecutive on-time payments?

Accepted Answer

Consecutive on-time payments are payments posted to your account within 48 hours after your bill cycle ends and continue for 12 months in a row.

Question 4

What if I qualify for Smartphone Equality but miss or am late on a subsequent payment? Do I lose the benefits?

Accepted Answer

If you have a prepaid plan and miss or are late on a subsequent payment before switching to a Magenta plan then you will lose the Smartphone Equality benefits, and your payment history will be reset.

Question 5

Do I need to sign up or enroll to participate in Smartphone Equality?

Accepted Answer

No. Your payments will be automatically tracked to determine whether you qualify for Smartphone Equality. Signing up for AutoPay makes qualifying for Smartphone Equality even easier, and is completely optional.

Question 6

Can I keep my plan when I take advantage of Smartphone Equality benefits?

Accepted Answer

Customers who have a Magenta, T-Mobile ONE, or Simple Choice plan can keep their existing plan. However, Prepaid customers must switch to a Magenta plan to take advantage of Smartphone Equality benefits.

Question 7

Will Smartphone Equality impact my credit score?

Accepted Answer

No. This T-Mobile program is a customer benefit that will not have an impact on your credit score.

Question 8

Will I need to provide my Social Security number or have a credit check run to qualify for Smartphone Equality?

Accepted Answer

No. If you have a Magenta, T-Mobile ONE, or Simple Choice plan, then you've already provided your Social Security number and had a credit check run. Prepaid customers aren't required to provide their Social Security number to qualify for Smartphone Equality.

Question 9

Can I combine Smartphone Equality with JUMP!®  or JUMP! On Demand®  once I qualify?

Accepted Answer

Yes. The benefits of JUMP! or JUMP! On Demand can be combined with Smartphone Equality.

Question 10

Do I need to be enrolled in JUMP! or JUMP! On Demand to qualify for Smartphone Equality?

Accepted Answer

No. You do not need to enroll in JUMP! or JUMP! On Demand to qualify.

$0 de pago inicial. Sin verificación de crédito.

Smartphone Equality™ es nuestra manera de recompensar a nuestros clientes leales. Sólo paga tu factura puntualmente durante 12 meses para ser elegible para nuestros mejores precios de arrendamiento en nuevos teléfonos y tablets, eso significa que no hay pago inicial.

Cómo funciona:

Paga puntualmente por 12 meses.

Omite la verificación de crédito.

Los mejores precios de arrendamiento.

Da el próximo paso.

Inscríbete al AutoPago.

Paga tu factura.