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Q: What is T-Mobile Home Internet?

T-Mobile Home Internet is a new offering from T-Mobile , available at certain addresses in limited areas. It’s fast, affordable home internet service that lets you do it all for just $50 a month with AutoPay. T-Mobile Home Internet service connects to the same great LTE network T-Mobile smartphones run on . You receive service through an LTE Wi-Fi Gateway device (which combines the capabilities of a router and a modem), converts the LTE signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home. You’ll also get T-Mobile ’s amazing customer support to answer all your questions!

Question 1

What is T-Mobile Home Internet?

Accepted Answer

T-Mobile Home Internet is a new offering from T-Mobile, available at certain addresses in limited areas. It’s fast, affordable home internet service that lets you do it all for just $50 a month with AutoPay. T-Mobile Home Internet service connects to the same great LTE network T-Mobile smartphones run on. You receive service through an LTE Wi-Fi Gateway device (which combines the capabilities of a router and a modem), converts the LTE signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home. You’ll also get T-Mobile’s amazing customer support to answer all your questions!

Question 2

How much does T-Mobile Home Internet cost?

Accepted Answer

T-Mobile Home Internet is just $50 all in with AutoPay for customers on a tax included plan. There’s no annual service contract, no hidden fees and dedicated support from T-Mobile’s industry-leading Customer Care. And the best part? This is not an introductory price. Your price won’t change unless you change your plan.

Question 3

Is there a data cap on the Home Internet service?

Accepted Answer

Nope! There are no data caps on our Home Internet service.

Question 4

Are there ways I can't use Home Internet?

Accepted Answer

You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please see T-Mobile's Terms and Conditions for prohibited uses.

Question 5

What download speeds do T-Mobile Home Internet customers typically experience most of the time?

Accepted Answer

The vast majority of our customers experience speeds of 25 Mbps or more. However, actual speeds will vary as this service is relatively new. Also, with LTE, many factors affect the speed and performance you might experience. See T-Mobile.com/OpenInternet for more information.

Question 6

How do I get signed up to try T-Mobile Home Internet?

Accepted Answer

Service is being offered in very select areas, but you’re welcome to sign up. As soon as we’re ready for you, we’ll let you know!

Question 7

Can I purchase this service in a T-Mobile store or on T-Mobile.com?

Accepted Answer

T-Mobile Home Internet is available only for limited areas. If you received an invitation from us, head to the web to see if T-Mobile Home Internet is right for you. Availability is limited—so don’t delay.

Question 8

Can I get T-Mobile Home Internet for my business?

Accepted Answer

Currently, we do not offer T-Mobile Home Internet for business use, but we’re investigating it for the future and are hoping to expand the service over time.

Question 9

Can I use the device elsewhere, like my vacation home?

Accepted Answer

No. The T-Mobile LTE Wi-Fi Gateway is specific to your home’s location, so you can’t move it from one location to another. This helps us assure that the place of use meets our network standards to provide you with a high quality of service.

Question 10

I’m on the waiting list for T-Mobile Home Internet. What does that mean?

Accepted Answer

We’re working to expand T-Mobile Home Internet service to more and more people over time—we appreciate your patience! As soon as we’re ready for you, we’ll let you know!

Question 11

How far does the signal go from my house?

Accepted Answer

The Wi-Fi signal from your LTE Wi-Fi Gateway will travel about the same distance as any other Wi-Fi signal, which ranges depending on interference and obstructions, but we estimate it will be approximately 30 feet, give or take. Your LTE Wi-Fi Gateway is designed for use in your house and should be permanently placed in the best possible location to pick up the LTE signal.

Question 12

I received an invitation to join T-Mobile Home Internet, but when I go to the web and put in my information, I get a message that says “You’re on the Waiting List”

Accepted Answer

Your T-Mobile Home Internet invitation is tied to a specific phone number, so if the correct phone number is not entered on the form, you’ll get that response even if you received an invite. This happens because in some cases, there are multiple phone numbers associated with a single location. You can re-try using a different phone number on your account, or call our dedicated Customer Care team at 1-844-839-5057 and they can help you identify the invited phone number and guide you through the steps to getting signed up.

Question 13

How do I set up T-Mobile Home Internet?

Accepted Answer

Simply power up your LTE Wi-Fi Gateway, download the T-Mobile Home Internet app (Android or iOS), and follow a few instructions. And if you have any trouble, you can contact our T-Mobile Home Internet support team through the app or at 1-844-275-9310 for 24x7 assistance.

Question 14

During setup, why am I being asked for several passwords?

Accepted Answer

Safety and security are our top priorities. By choosing a Home Internet device password and a password for each of your two networks, you’ll maximize your Wi-Fi security.

Upon downloading and opening the app, you’ll be prompted to set up the following:

A network name and password for your T-Mobile 2.4 GHz Wi-Fi network
A network name and password for your T-Mobile 5 GHz Wi-Fi network
A home internet device password for your LTE Wi-Fi Gateway

Question 15

I am already a home internet customer, can I exchange my current router for the new T-Mobile High-Speed Internet Gateway router?

Accepted Answer

To secure a spot on our wait list to exchange your LTE Wi-Fi Gateway device for a T-Mobile High-Speed Internet Gateway device, please fill out this form. Please be patient, we'll email as soon as possible as demand is high.

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