RadioShack to Offer T-Mobile Products and Services in Stores Beginning This Summer
Fort Worth, Texas and Bellevue, Wash. — Jul. 23, 2009
RadioShack Corporation (NYSE: RSH) and T-Mobile USA, Inc. today announced a retail agreement to offer T-Mobile® products and services in more than 4,000 RadioShack stores across the U.S. and Puerto Rico beginning later this summer.
The relationship expands RadioShack's postpaid wireless offerings, and enables RadioShack to offer its customers a selection of T-Mobile's most innovative, in-demand handsets - including the highly anticipated T-Mobile® myTouch™ 3G with Google™. For T-Mobile, the agreement nearly doubles the number of national retail partner stores offering its postpaid products and services nationwide, and makes RadioShack T-Mobile's largest national retail partner. Terms of the agreement were not disclosed.
"RadioShack is focused on growing our mobility category and is committed to providing our customers with a broad selection of the best wireless products and services in the industry," said Peter Whitsett, executive vice president and general merchandising manager at RadioShack. "The ability to offer a full line of T-Mobile devices, including the hottest exclusive T-Mobile handsets, reinforces RadioShack's leadership in wireless."
Doug Chartier, senior vice president of sales at T-Mobile USA, said, "Through our milestone partnership with RadioShack, T-Mobile's presence in national retail stores expands nearly twofold, giving millions more people the opportunity to readily access our products and take advantage of the tremendous value T-Mobile provides its customers. By combining T-Mobile's innovative devices and great value with RadioShack's knowledgeable sales representatives, we expect customers to have an excellent in-store experience."
With 4,450 company-operated locations, RadioShack offers one of the largest selections of wireless phones. RadioShack's knowledgeable sales associates are committed to helping customers choose the best technology solution to meet their needs and the company was named one of the top customer service retailers in the nation in the fourth annual National Retail Federation Foundation/American Express Customer Service Survey.
T-Mobile is dedicated to providing the best experience in wireless, and has achieved the "Highest Ranked Wireless Customer Service Performance" in J.D. Power and Associates 2009 Wireless Customer Care Performance StudySM - Volume 1,* which ranked T-Mobile higher than all of its competitors for overall customer care performance. T-Mobile continues to expand its retail footprint, bringing this award-winning customer experience and the company's wide array of innovative products, such as the iconic T-Mobile Sidekick® and groundbreaking Android™-powered devices, to more people nationwide. T-Mobile currently has more than 1,900 company-owned retail locations and distribution agreements with a number of large national retailers.
*T-Mobile received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates 2009 Wireless Customer Care Performance Study – Vol. 1SM. El estudio está basado en las respuestas de 13,423 consumidores que evaluaron a 5 proveedores y las opiniones de los consumidores que se comunicaron con Servicio al Cliente durante el año pasado. Los resultados del estudio están basados en las experiencias y percepciones de consumidores encuestados desde julio a diciembre de 2008. Tu experiencia puede ser diferente. Visit jdpower.com
**Google y Android son marcas comerciales de Google, Inc.
Relaciones con los medios de T-Mobile USA
Acerca de T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. By the end of the first quarter of 2010, approximately 150 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group – 33.7 million by T-Mobile USA – all via a common technology platform based on GSM and UMTS, the world’s most widely used digital wireless standards. T-Mobile USA’s innovative wireless products and services help empower people to connect to those who matter most. Numerosos estudios de investigación independientes continúan clasificando a T-Mobile como una de las mejores compañías en muchas regiones de todo EE. UU. en cuanto al Servicio al Cliente de telefonía móvil y la calidad de las llamadas. For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG.
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