T‑Mobile Takes Action to Prepare for Hurricane Irene

23 de agosto de 2011

T-Mobile’s Disaster Recovery Teams are Prepared to Keep Customers Connected

Charlotte, N.C. — Aug. 24, 2011

T-Mobile USA, Inc. is preparing for the potential impact of Hurricane Irene, which is tracking toward the Southeastern United States. Wireless network preparations are underway and T-Mobile has mobilized all necessary resources to restore service to affected customers and emergency first-responders if mobile services are impacted by the storm.

"T-Mobile has teams in place that are responsible for monitoring storms and weather patterns throughout the hurricane season. These teams will continue to support and assist any network restoration that is needed as soon as the hurricane passes," said Michael Miess, vice president and general manager, Carolinas region, T-Mobile USA. "In addition, we maintain three geo-redundant Network Operations Centers (NOCs) spread across the country that monitor our network 24 hours a day to ensure a quick response to outages and emergency situations."

T-Mobile is also prepared with local Command Centers established in Florida, Georgia and the Carolinas. These teams have been mobilized to provide an immediate response to network outages in any affected area. "We have an experienced team of network engineers and technicians prepared and on-site to ensure that our customer's critical communications needs are met following any storm related outages," said Miess.

T-Mobile está siguiendo los siguientes pasos adicionales para preparar la red de la compañía para la tormenta:

  • In the event of widespread power outages, T-Mobile has full access to supplies for cell sites and portable generators, company repair and transport vehicles and for other emergency circumstances.
  • To further supplement the fixed and portable back-up generators in the Southeast T-Mobile currently has additional portable generators ready to be transported to impacted areas.
  • Microwave radio equipment has been trucked into the region to facilitate data communication from the cell sites to T-Mobile's network switches, as backup, in the event telecommunications fixed-line service from the cell sites to the network switching center fails.
  • T-Mobile cuenta con numerosas torres celulares móviles (COW) preinstaladas en mercados vecinos para poder moverlas y brindar capacidad adicional para comunicaciones móviles en las áreas más afectadas.
  • T-Mobile monitoreará las iniciativas y rutas de evacuación, y tomará medidas para aumentar la capacidad móvil en dichas áreas mientras los clientes se trasladan tierra adentro.
  • La compañía también está coordinando iniciativas de recuperación con funcionarios locales, estatales y nacionales.

T-Mobile Storm Preparation Customer Tips:

Con el fin de facilitar la comunicación entre las familias y los seres queridos, y aliviar la congestión de redes que se anticipa antes, durante y después cualquier tormenta, T-Mobile recomienda a sus clientes seguir estos importantes consejos:

  • Use text messaging to communicate instead of voice calls. La mensajería de texto presenta un mayor índice de éxito a la hora de viajar por la red durante periodos de gran uso en comparación con las llamadas de voz.
  • Procurar que las llamadas de voz sean breves.
  • Asegúrate que tu teléfono esté completamente cargado antes de la tormenta. Considera conseguir un cargador para autos en el caso de un corte energético.
  • For T-Mobile Customer Care assistance, please visit http://my.t-mobile.com, call 611 from your T-Mobile handset, or dial 1-800-937-8997.

Lindsay Morio

Relaciones con los medios de T-Mobile USA

425-383-4002

mediarelations@t-mobile.com

Acerca de T-Mobile USA, Inc.

Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). By the end of the second quarter of 2011, approximately 128 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group - 33.6 million by T-Mobile USA - all via a common technology platform based on GSM and UMTS and additionally HSPA+ 21/HSPA+ 42. T-Mobile USA's innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile USA among the highest in numerous regions throughout the U.S. in wireless customer care and call quality. Para obtener más información, visita  http://es.t-mobile.com. T-Mobile es una marca comercial registrada federalmente de Deutsche Telekom AG. For further information on Deutsche Telekom, please visit www.telekom.de/investor-relations.

La red HSPA+ 4G de T-Mobile, incluyendo velocidades máximas, no está disponible en todas las áreas. For more information about T-Mobile's 4G products and coverage, please visit http://www.t-mobile.com/webconnect.