Got questions?

Q: Who is eligible?

Non- T-Mobile customers that have not participated in the trial within the last 6 months Current T-Mobile for Business, Metro by T-Mobile , Sprint customers, or customers of T-Mobile partners using the T-Mobile network are not eligible Once you have participated in the Test Drive, you are not eligible to participate again for 6 months

Question 1

What is T-Mobile Test Drive?

Accepted Answer

T-Mobile is amping one of its original Un-carrier movies — Test Drive — to give everyone a chance to try the Un-carrier's expanded LTE network, which reaches further than ever before. With Test Drive, you can try T-Mobile's LTE network for up to 30 days for FREE — all with your own phone, phone number and apps.

To participate, sign up above and you’ll receive a pocket-sized hotspot to connect to your current phone to experience a T-Mobile's best network yet. After 30-days or 30GB of data, whichever comes first, you can return the device to any T-Mobile store or pass it on to a friend.

Question 2

What's the cost to me? What's the catch?

Accepted Answer

There's no cost to you and no catch! Register for Test Drive above and try the T-Mobile network for FREE for up to 30 GB of data or 30 days, whichever comes first. Use your own phone, your number and your apps. No switching, no hassle. It’s just that easy.

Question 3

How do I take advantage of the T-Mobile Test Drive? Do I need to visit a store?

Accepted Answer

You can sign up for T-Mobile Test Drive above — there is no need to visit a store. Then the T-Mobile Test Drive hotspot will be shipped to you for free and your trial will begin when you insert the SIM card into the hotspot device and activate it for the first time on the T-Mobile network.

Question 4

Why are you doing this?

Accepted Answer

84% of people want to try a wireless network before they buy. Yet, wireless is one of the only industries in the world that forces customers to buy before they try. T-Mobile is out to end this backward practice, so we’re giving everyone a chance to try T-Mobile's expanded LTE network free for up to 30 days.

Question 5

Who is eligible?

Accepted Answer

Non-T-Mobile customers that have not participated in the trial within the last 6 months

Current T-Mobile for Business, Metro by T-Mobile, Sprint customers, or customers of T-Mobile partners using the T-Mobile network are not eligible
Once you have participated in the Test Drive, you are not eligible to participate again for 6 months

Question 6

Can my business use Test Drive to try T-Mobile’s network?

Accepted Answer

Yes! Anyone can try Test Drive, including businesses, but you must sign up using your personal information.

Question 7

Will Test Drive work on any phone or device?

Accepted Answer

Test Drive will work with any smartphone or device that is Wi-Fi capable. To see if your device is Wi-Fi capable, check the specifications of the device.

Question 8

Is there a limit to how many Test Drive devices I can get?

Accepted Answer

T-Mobile Test Drive participants are limited to one device per household, or if you are representing a business, one device per shipping address.

Question 9

Why didn’t you relaunch Test Drive using eSIM? Wouldn’t that be much easier than mailing people “pucks”?

Accepted Answer

Providing the hotspot device to customers was the best way to make our 30-day, free trial as easy and seamless for as many people as possible. We're excited about the possibilities of eSIM but there are two main challenges that prevent many customers from using it to test drive our network. One is that many trial participants would need to get their devices unlocked before participating. The other is not all mobile devices use eSIM.

Question 10

If I have an unlocked device with eSIM, why can’t I use it to try the T-Mobile network?

Accepted Answer

We're always exploring new ways to make our products and services even better for all wireless customers. Using eSIM for trials is something we may explore in the future so stay tuned.

Question 11

I’m experiencing connection issues with the Test Drive device, what do I do?

Accepted Answer

Please refer to the Quickstart guide that was provided with the Test Drive hotspot to ensure you are connected properly. Note: Once you’ve inserted the SIM it can take up to two hours for your device to become fully activated. If you are still experiencing issues or have concerns please contact our dedicated Test Drive support line.

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Nuestra nueva señal llega aún más lejos que nunca. Con nuestra red mejorada, hemos agregado miles de torres nuevas y un millón de millas cuadradas de cobertura LTE expandida.

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