¿Cómo restablezco mi iPhone?

¿Estás teniendo errores importantes de software? ¿Quieres vender tu dispositivo? Aquí te mostramos cómo realizar un restablecimiento a valores de fábrica en tu iPhone.

Antes de restablecer tu iPhone.

Al restablecer tu iPhone, se borrarán completamente tus configuraciones y tu información personal, como contactos, fotos, etc. Por lo tanto, antes de hacer un restablecimiento a los valores de fábrica, intenta reiniciar tu iPhone. Esto puede ayudarte a solucionar problemas menores de software.

Si decides hacer un restablecimiento a los valores de fábrica, primero deberías hacer una copia de seguridad de tu iPhone.

Choose a backup method

Before you get started, choose the method that's best for you.

Back Up with iCloud

  1. Connect your device to a Wi-Fi network.
  2.  Go to Settings > [your name], and tap iCloud.
  3. Tap iCloud Backup.
  4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process ends. Under Back Up Now, the date and time of your last backup is shown. If you get an alert that you don't have enough iCloud storage space to complete the backup, you can purchase additional iCloud storage through Apple


Back up with your Mac using the Finder

  1. On a Mac with macOS Catalina or later, open a Finder window.
  2. Connect your device to your computer with a USB cable.
  3. If asked for your device passcode or to Trust This Computer, follow the onscreen steps. 
  4. Select your device on your computer.  
  5. If you want to save Health and Activity data from your device or Apple Watch, you need to encrypt your backup. Select the Encrypt local backup checkbox and create a password.

Restablecer tu iPhone.

1. Selecciona Configuraciones.

2. Selecciona General.

3. Select Transfer or Reset

4. If asked, enter your passcode or Apple ID password

5. Selecciona Borrar contenido y configuraciones. 

6.Select “Continue”

If you have an eSIM, you can choose to keep the eSIM and erase data or to delete the eSIM and data. To keep the eSIM on the phone, select “Keep eSIM and Erase Data” when prompted. If you erase your eSIM, you will need to contact T-Mobile to reactivate your cellular plan.

7.Wait for your device to erase

It might take a few minutes to completely erase your data.

¡Eso es todo!

Since performing a factory reset removes all settings and personal information, you must restore your iPhone from a backup. 

¿Tienes más preguntas? Consulta la  ayuda para dispositivos de T-Mobile, selecciona tu modelo y elige los tutoriales para el dispositivo.