Get answers to your questions.

Question 1

Who is eligible to donate via Text to Give?

Accepted Answer

All T-Mobile customers (excluding Prepaid) who have not enabled content blocking or short code blacklisting may participate.

Question 2

How do I donate?

Accepted Answer

It’s as simple as 1, 2, 3.

Decide which cause(s) you’d like to donate to.
Text the corresponding keyword to the applicable short code.
Confirm your donation.

Once you text the corresponding short code to the non-profit of your choice, you’ll receive a text message back identifying the amount you’ll be donating, the non-profit you’ll be donating to, and instructions detailing what to text back to confirm. After you send your reply text, you’ll receive a second text confirming that your donation was successful.

Question 3

Can my friends on Verizon/AT&T/Sprint donate via Text to Give?

Accepted Answer

Their carrier must have approved the non-profit organization on their network before your friends can participate.

Question 4

Will I have to pay anything extra for the donation?

Accepted Answer

If you’re on the Simple Choice or T-Mobile ONE plans, you will only be charged for the amount you agreed to donate. If you’re on a different T-Mobile plan, message & data rates may apply.

Question 5

How do I get a tax receipt?

Accepted Answer

Both of our donation collection partners provide the option to search for and acquire tax receipts for donations made via their connection on their websites.

Find your tax receipts at one of the following sites:

mGive: https://mgive.org/receipt
Mobile Giving Foundation: http://www.mobilegiving.org/tax-receipt

To acquire your receipt, you will need to enter the phone number you used to donate into the website. Afterwards, you’ll receive a text with a PIN. Once you enter the PIN into the website, you’ll be able to see receipts for all of the donations you’ve made.

Question 6

What happens to my personal information?

Accepted Answer

We take protecting your information seriously. Please visit the Terms & Conditions of the non-profit of your choice and the sites below to learn more.

mGive: https://mgive.org/terms-of-service.aspx
Mobile Giving Foundation: http://www.mobilegiving.org/terms-and-conditions

Question 7

How do I get text alerts from the non-profit organization I donated to?

Accepted Answer

If the non-profit you decided to donate to has enabled text alerts, you will receive a second text after your donation explaining your options. Simply respond to that text confirming that you want the alerts.

Question 8

What if I need additional help?

Accepted Answer

Text the word HELP to the short code you are interested in donating to. You’ll get a text back with information on how to get help.

Trabajando juntos para fortalecer nuestras comunidades.

Tus mensajes de texto recaudaron
$5.1 millones. Sigamos.

Ayuda a los afectados por los incendios forestales.

Ayuda a los afectados por los huracanes.

Trabajando juntos para fortalecer nuestras comunidades.

Tus mensajes de texto recaudaron $5.1 millones. Sigamos.

Ayuda a los afectados por los incendios forestales.

Ayuda a los afectados por los huracanes.

Tus mensajes de texto recaudaron
$5.1 millones. Sigamos.