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Q: What plans qualify for roaming in 210+ countries and destinations, and how do I sign up?

The Magenta ® , T-Mobile ONE ™ , Simple Choice ™ , New Classic and Select Choice plans provide unlimited 2G data, unlimited texting and calling at $0.25 per minute in 210+ countries and destinations. The T-Mobile Essentials plan provides unlimited text and calling at $0.25 per minute (but not data) in 210+ countries and destinations. Log in to My T-Mobile to confirm that you have one of these plans. If you have one of these plans, no need to add a separate feature or service to your account or call Customer Care before you travel. International roaming is included in qualifying plans at no extra charge.

Question 1

What plans qualify for roaming in 210+ countries and destinations, and how do I sign up?

Accepted Answer

The Magenta^®, T-Mobile ONE^™, Simple Choice^™, New Classic and Select Choice plans provide unlimited 2G data, unlimited texting and calling at $0.25 per minute in 210+ countries and destinations. The T-Mobile Essentials plan provides unlimited text and calling at $0.25 per minute (but not data) in 210+ countries and destinations. Log in to My T-Mobile to confirm that you have one of these plans. If you have one of these plans, no need to add a separate feature or service to your account or call Customer Care before you travel. International roaming is included in qualifying plans at no extra charge.

Question 2

With Magenta will I get the same high-speed network experience internationally, as I do here at home in the US?

Accepted Answer

When you travel to Mexico and Canada, you get unlimited calling, texting, and data with up to 5GB at 4G LTE speeds. Plus, you get unlimited calling and texting to Mexico and Canada from the US—for free.

When you travel abroad in 210+ countries and destinations you will have unlimited data at up to 128kbps, which is great for web browsing, e-mail, social media, and occasional use of certain features like GPS/maps. Some applications like streaming music or video typically requires higher-speed data for optimal functionality. If you frequently travel internationally and require a higher speed you can add T-Mobile One^™ Plus or Magenta^® Plus, and get up to 256kbps speeds abroad for $15/month.

Question 3

Are there international benefits with Magenta Plus?

Accepted Answer

Yes. Magenta Plus customers get unlimited data at 2x speeds of T-Mobile ONE plans (up to 256 kbps) in addition to receiving unlimited text and calling at $0.25 per minute in 210+ countries and destinations.

Question 4

How can I get faster data speeds when traveling abroad?

Accepted Answer

T-Mobile customers with qualifying plans (including Magenta, ONE, Essentials, and Simple Choice) can add an International Pass to receive high-speed data. These passes include increased high-speed data options and unlimited voice calling.

International Pass: 512MB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 24 hours, for $5/day.
5GB International Pass: 5GB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 10 days, for $35.
15GB International Pass: 15GB of high-speed data at up to LTE speeds and unlimited calling, to be used up to 30 days, for $50.

If you use all the high-speed data before the designated time is up, you can still use unlimited texting and data at Simple Global speeds based on your current rate plan, or at up to 128kbps for the duration of the pass if your plan does not include international data. The unlimited calling will be available for the full designated time as well. If you activate a new pass, then your old pass expires, and your time starts over using the duration of the new pass.

International Pass high-speed data can be used however you like throughout the designated time. You are not restricted to a certain amount per day.

Question 5

How do I purchase a 512MB, 5GB, or 15GB International Pass?

Accepted Answer

Primary account holders and authorized users can get a pass by using your T-Mobile app, logging on to MyT-Mobile.com or following the link in the welcome text message you receive when you enter a Simple Global country. You can also call your Team of Experts^® before your trip by dialing 611 on your mobile device. The charges for the pass will show up on your next T-Mobile bill. If you would like to add multiple $5 International Passes to your account at one time, you must call your Team of Experts.

Additional users on your account can also purchase their own International Passes. To purchase a pass for immediate use, these users simply log into the T-Mobile app or MyT-Mobile.com account and use a credit card to purchase an International Pass.

T-Mobile for Business customers that cannot utilize the T-Mobile app or MyT-Mobile.com to purchase passes, must have an authorized user call Care to have the pass(es) added.

Question 6

What kinds of notifications will I get when I start to run out of high-speed data or time?

Accepted Answer

When you use up 80% of your high-speed data, you will receive an SMS notifying you of your usage. When you have used up all your high-speed data, you will receive an SMS notification with options to buy additional passes.

Question 7

Do all plans include global coverage?

Accepted Answer

No. Pay-in-advance plans and No Credit Check plans are excluded because a credit check is required to access this added benefit.

Question 8

How do I receive and make calls when roaming internationally, like contacting T-Mobile Customer Care?

Accepted Answer

To make a call while you are roaming overseas, whether you're calling within the country or to a location outside it, simply dial "+" and the country code, the city code (if necessary), and the local number. For example, if you want to reach T-Mobile Customer Care when you're roaming internationally, dial the plus sign (+) followed by 1-505-998-3793 from your mobile phone or dial 611 from your T-Mobile phone. From a landline phone, dial the International Direct Dialing prefix for the country you are in, followed by 1-505-998-3793. T-Mobile will not charge you for the call to Customer Care, but long-distance fees may apply if you call from a landline phone.

Question 9

What if I have qualifying Magenta or Simple Choice plan, but I don't want the international roaming capability?

Accepted Answer

You may call 611 from your T-Mobile device and block the feature on your account if you don't want the international roaming capability. If you would later like to remove this block, you may call the same number. Please note that only Primary Account Holders may remove the block. Also, Wi-Fi usage will not be blocked, and calls and texts over Wi-Fi may incur additional charges depending on where you're calling or texting.

Conecta, comparte y envía textos en el extranjero con los beneficios de tu plan Magenta^®. Sin configuración o cargos por roaming de datos, simplemente son los viajes simplificados.

Viaja a más de 210 destinos. Los datos y textos ilimitados funcionan cuando llegas.

Tu teléfono también funciona en México y Canadá.

Sigue chateando y compartiendo a 30,000 pies de altura, con una hora de Wi-Fi y textos ilimitados en vuelos con Gogo.

Comunícate con nuestro equipo de Servicio al Cliente si necesitas ayuda con tu teléfono mientras viajas. Siempre es gratis.

Da el próximo paso.

Conoce más beneficios para el cliente.

Encuentra el plan ideal.

Conecta, comparte y envía textos en el extranjero con los beneficios de tu plan Magenta®. Sin configuración o cargos por roaming de datos, simplemente son los viajes simplificados.

Conecta, comparte y envía textos en el extranjero con los beneficios de tu plan Magenta®. Sin configuración o cargos por roaming de datos, simplemente son los viajes simplificados.

Viaja a más de 210 destinos. Los datos y textos ilimitados funcionan cuando llegas.

Tu teléfono también funciona en México y Canadá.

Tu teléfono también funciona en México y Canadá.

Sigue chateando y compartiendo a 30,000 pies de altura, con una hora de Wi-Fi y textos ilimitados en vuelos con Gogo.

Comunícate con nuestro equipo de Servicio al Cliente si necesitas ayuda con tu teléfono mientras viajas. Siempre es gratis.

Da el próximo paso.

Conoce más beneficios para el cliente.

Encuentra el plan ideal.

Conecta, comparte y envía textos en el extranjero con los beneficios de tu plan Magenta^®. Sin configuración o cargos por roaming de datos, simplemente son los viajes simplificados.

Conecta, comparte y envía textos en el extranjero con los beneficios de tu plan Magenta^®. Sin configuración o cargos por roaming de datos, simplemente son los viajes simplificados.