For the fourth consecutive year,  the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile’s Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

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We’re celebrating the 30th anniversary of the American Disabilities Act (ADA) this month. Can you talk a bit about how the ADA has helped pave the path toward equity for everyone, regardless of ability? It’s unbelievable to step back and realize the ADA – a civil rights act that prohibits discrimination against people with disabilities – was signed into law only 30 years ago this July. And when you think about all the active conversation around the Black Lives Matter movement, it’s clear we still have a long way to go to truly achieve equity for everyone, regardless of race, sexual orientation or ability. The 30th anniversary of the ADA is a time to celebrate the progress we’ve made towards disability inclusion, but it’s also important that we recognize more work must be done.

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At T-Mobile, we know it’s our diverse and passionate workforce that makes us the best at what we do. In observance of the ADA this year, T-Mobile’s Access for Disabilities Network is putting in the work, sharing resources and educating employees about how they can contribute to a more inclusive and accessible workplace.

Can you tell us more about the mission behind T-Mobile’s Access for Disabilities Network and your role as co-chair? T-Mobile's Access for Disabilities Network (ADN) is one of the company's six employee resource groups. With over 11,500 members nationwide, we're committed to creating a place where each of us can perform to our best ability in a supportive work environment.

I’ve been on the ADN board for the last three years. As vice-chair and now as co-chair of the ADN, I’m a champion for people with intellectual and physical disabilities and an advocate for their inclusion in the workplace and community. Whether it’s standing up for workplace accommodations or raising awareness for disabilities like mental health or autism – ADN is helping make an impact within our community.

My ultimate goal is to “disable the label” and foster a work environment where employees can broaden their understanding and awareness of the many unique talents that people with disabilities have to offer – and it’s been awesome to see that our frontline and employees across the country are just as passionate about accessibility! We’ve had a 20% increase in membership and disability inclusion events across our 55 DE&I chapters has more than doubled in just the last year.  

What do you mean by “Disable the Label?” “Disable the label” is about not being labeled or defined by our disabilities. A big turning point for our network and the company happened this February when we changed the narrative from Autism Awareness Month to Autism Acceptance Month. We focused on educating employees on the social model of disability and shed light on the beauty of neurodiversity inside and outside of T-Mobile.

The ADN strives to “disable the label” by creating an environment that advocates for and supports our employees living with disabilities. That also means fostering a culture where people feel comfortable asking questions and sharing what’s on their minds. It’s through this proactive dialogue that we all learn how to better support each other – while also recognizing each other’s greatest strengths. This, in turn, helps us fuel career growth and opportunities where people can thrive.

You mentioned a huge increase in ADN membership. Who can become a member? All T-Mobile employees are welcome to join the ADN! In a lot of cases, employees reach out to us for support because something happened in their lives - a child or spouse or friend might have received a diagnosis that they know nothing about. But the ADN is creating a space where people find a sense of community, and resources for themselves, their family, friends and even their customers.

We’re also inclusive of employees living with disabilities, caretakers and allies because we want everyone to have the opportunity to broaden their scope of understanding about accessibility. It’s an all-encompassing mission to make sure everyone is educated about accessibility, even if they don’t have a disability. 

Why were you inspired to join the ADN? The ADN was a draw for me when I joined the company four years ago because it aligned so well with my personal life and volunteer work. I grew up with my favorite family member, my cousin Liza, who had Down syndrome and was a Special Olympics athlete. That's also how I got involved with Special Olympics as a year-round volunteer. My athletes know me as "Coach Savy." I coach basketball every week in the winter, track and field in the spring and football and softball in the fall - all leading into our state games. And I sit on the events committee where I help fundraise - if I'm not coaching, I'm fundraising.

My personal life is centered around all thing’s disability inclusion. It’s my passion!

What makes T-Mobile a best place to work for disability inclusion? Disability inclusion is about more than just hiring people with disabilities. It's about creating a culture where employees can bring their full selves to work each and every day. It's about providing the same opportunities to succeed and grow professionally, regardless of any visible or non-visible disability. Inclusion is about embracing people's differences and is core to what makes T-Mobile such a great place to work.

“Be You” is our mantra and we really do mean it here. Our inclusive culture comes from the top down and I think leadership truly sees the value that comes from a diverse workforce. It’s even a part of our company values that employees are encouraged to be bold, think big and make a difference. I constantly have moments where my athletes or members of the ADN astonish me with comments about a subject I would have never thought of. It’s this kind of environment where individuals with disabilities can thrive by contributing a different dynamic and perspective, which is why we’re actively recruiting at events sponsored by organizations like the National Wheelchair Basketball Association – to find the best talent!

All these things contributed to T-Mobile’s top score on the Disability Equality Index. It’s a collective win for the company – not just ADN – because it took every employee and every line of business to contribute to an accessible workplace and receive that 100.

What do you want readers to take away from T-Mobile’s top score on the Disability Equality Index? Diversity and inclusion are at the heart of the Un-carrier culture - which is why we embrace the ADA as a victory in the fight for equity for all. And today we celebrate our ongoing efforts to provide a fair and accessible workplace to ALL employees.

To learn more about diversity and inclusion at T-Mobile, visit our <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity">Careers Page</a>.

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The bestselling author and director of the Boston University Center for Antiracist Research joined T-Mobile for its Talking with Trailblazers guest-speaker series.

More than 7,000 T-Mobile employees recently tuned in to a livestreamed conversation between EVP of Customer Care Callie Field and Professor <a href="https://www.ibramxkendi.com/about">Ibram X. Kendi</a>, bestselling author of How to Be an Antiracist. The event was a part of T-Mobile’s ongoing <a href="https://es.t-mobile.com/news/trailblazer-takeaways-black-history-month-2020">Talking with Trailblazers</a> series, organized by the Un-Carrier’s Multicultural Alliance in observance of Juneteenth, and it found the two discussing ways that all of us can take part in ending systemic racism.

In addition to authoring numerous award-winning books, the professor of history and international relations is also the director of the <a href="https://www.bu.edu/antiracist-center/">Boston University Center for Antiracist Research</a>.

“You have some who argue that it’s the responsibility of people of color to fix racism, and you have others who argue it’s the responsibility of white people to fix racism,” Professor Kendi said during the talk. “I would argue that it’s the responsibility of people to fix racism. Historically, we’ve had people who have come together from different races who have used their expertise and their abilities to challenge racism. That’s what we need. It’s not the responsibility of any racial group, it’s the responsibility of us all.”

Here are other key takeaways that Professor Kendi offered during this timely and important Talking with Trailblazers event.

How to be an antiracist on an individual level… "How is someone addicted to racism? Well, if you've been born and raised to understand the world and relate to people and policy and institutions through a racist prism, you can't just turn that all off - that's not the way the mind works. Realizing and admitting one's racism is a huge step. Just as for someone who is addicted to a substance, it is a huge step to overcome the denial. And so if the heartbeat of racism is denial, then the heartbeat of antiracism is confession, admission, acknowledging. Because that opens the door to treatment. That opens the door to beginning to shed one's self of the racist idea that one is nurtured in, that gives that person the opportunity to stop supporting racist policymakers and policies and begin supporting antiracist policymakers and policies. It's a steady, everyday process trying to overcome an addiction."

And on a company level. "At the heart of my work is providing a vocabulary for people, whether that's people in a community or people in a company, to not only be able to identify their own racism, but being able to identify the racism persisting within the company or even in the company sector. I think that one of the ways in which a company can facilitate that mission is to define terms. Maybe you replace the current diversity statement, or add to the diversity statement, and in that you would define what a racist idea is, what an antiracist idea is, what a racist and antiracist policy is - literally defining.

“Then you can create a mechanism for what happens when a person expresses a racist idea based on that definition. What’s the process? How should people respond to them? So that everyone has a collective understanding of what’s going to happen when, for example, someone states a racist idea when you’re in a meeting. Maybe the discussion is about recruiting more Black people, and someone says, ‘Well, those Black people are not qualified.’ What’s the process of responding to that person’s racist idea?

“I think that [response] can be systematized. A company is typically based on policies and processes, so you can create a process that everyone is committed to and everyone understands. The person who’s on the receiving end, who just said Black people are not qualified, they’ll see the company policy. That’s absolutely critical, because what oftentimes happens now is it’s individuals on individuals, as opposed to a person feeling they have the backing of the actual policy and the values of the company.”

“Microaggression” is not actually the right word for what people are experiencing. "The way Black people and other groups that are subjected to microaggressions experience it is not as merely a small aggression. Their experience is more related to abuse. And so that's why I call it racist abuse. And we should not think about these instances in isolation, because people don't experience them in isolation.

“If I walk out of my home right now and I start walking down the street and an older white woman grabs her purse and crosses the street, and then I get to the next street and a police officer harasses me and says I fit the description [of a suspect], and then I walk into a store and I’m followed by a clerk, I’m not just thinking about each of these individual instances, I’m thinking about them in their aggregate. And I’m going to have an emotional response that is more indicative of somebody being abused than simply an aggression. And I think that’s why I like to call it racist abuse rather than microaggression.”

Empathy is key. "I think one of the critical aspects of being antiracist is to step outside of yourself. I recently wrote an essay entitled <a href="https://www.theatlantic.com/ideas/archive/2020/06/american-nightmare/612457/">“The American Nightmare,”</a> which spoke to what it feels like to not only be subjected to the dangers of racism but [to also be] considered dangerous. And also what it feels like for a Black person who knows that George Floyd could have been them, who knows Breonna Taylor could have been them. And you have white people who refuse to step into their souls to empathize. That's why I continuously ask people to step into these people's souls, to really step into their bodies, to really understand what it means to be Black, because you're not going to understand your advantages and privileges without that."

How to be an antiracist as a colleague and friend. "I think white people [need] to recognize that there are many Black people who are in pain and who are mourning, and who are grieving, and who are outraged. And so, it may not be the time to call, it may not be the time to pull them aside in the coffee room or to call them up and say, 'Teach me about race!' This may not be the time. And so instead of contacting your Black colleague who probably is not an expert on racism, and has their own expertise, it may be better for you to read up on the topic. And that then allows your Black colleagues to continue to grieve and feel their sort of pain.

“And I think simultaneously, it is stepping back and recognizing the humanity of people. When they suffer through traumatic situations, they’re going to feel it emotionally. And you should be more focused on their feelings and what they’re going through than your own feelings of shame or guilt or whatever. When your Black colleague calls you, or pulls you aside to listen, if they’re challenging you because they’re connecting about something that's in the news with something that you did to them, be willing to admit it and say I’m sorry. Be willing to change. I mean, people’s feelings aren’t wrong. I suspect the Black folks who are your colleagues are not just thinking about what happened to George Floyd, they’re thinking about what happened to them. And people should recognize that.”

There’s reason for hope. "There was a time in which people imagined that being able to walk around and talk on a cell phone to someone halfway around the world was impossible. There was a time in which that was completely inconceivable. But somebody imagined it being possible. Somebody believed in the possibility of change. You have to believe in the possibility of change in order to bring it about. And even if it seems completely daunting, even if it seems completely impossible, even if that world seems like it's extremely far away, you have to believe in its possibility in order to bring it about."

Stay tuned for more takeaways from T-Mobile’s Talking with Trailblazers series.

Bestselling author and director of the Boston University Center for Antiracist Research Ibram X. Kendi joined T-Mobile for its Talking with Trailblazers guest-speaker series.

Trailblazer Takeaways: Ibram X. Kendi on Being an Antiracist | T-Mobile Newsroom

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For Team Magenta, June is usually a month of rainbows.

It’s Pride month, and any other year at T-Mobile, our teams would be right in the middle of organizing parade attendance — scheduling, arranging transportation, and making sure employees are equipped with magenta and rainbow flags, fans, t-shirts, tutus, cowbells and more to celebrate. We’d have thousands of our employees make a strong showing at Pride celebrations across the country.

Our Pride plans at T-Mobile this June were already under revision, given the shift in parade schedules to allow for physical distancing and personal safety. Naturally, our employees have demanded a second revision to how our company looks at Pride this year, to prioritize the moment that is happening now.

To understand our shift for T-Mobile, we want to first acknowledge the history of Pride, which originated with celebrations one year after the Stonewall Riots took place in 1969. While the Stonewall Riots were a catalyst for bringing forth Pride celebrations the following year, it was the timing of the movement against a backdrop of civil rights advocacy — the second wave of the women’s rights movement, the rise of counterculture and anti-war sentiment, as well as the group of diverse people involved speaking up for the battle they want to fight — that made the movement possible.

Many in the crowd at Stonewall the night the raid took place, and in the protests following, were young, drag kings and queens, trans and Black or of color — and many credit transgender activist Marsha P. Johnson and drag king Storme DeLarvarie for sparking the demonstrations. It was the Black community that stood up and decided that the battle for LGBTQ+ equality was what needed to happen at that moment.

Right now, 50 years after the first Pride march, we’ve experienced a similar story of intersectionality at T-Mobile, aligned with many others around the country. The rainbow banners of Pride will be raised in solidarity with the Black Lives Matter movement. Our employees, specifically our LGBTQ+ and Black employees, have been clear on what they want to see. The conclusion is one that we saw back in 1969:

From the beginning, T-Mobile has embraced employees as a valued resource to inform the business on how to act. We are thankful that we not only have a diverse employee base, but that our culture of inclusivity allows all of us to speak up, be heard and take action. Pride participation at T-Mobile began much like it did for the world — as a grassroots movement that laid the groundwork for an influential, company-wide commitment.

Back in 2013, some 30 employees from our two call centers in Albuquerque took it upon themselves to represent T-Mobile in their local Pride parade. The following year, the news of these employees spearheading this participation traveled north to the company’s headquarters, where their enthusiasm inspired another hundred employees to not only march in, but also sponsor the Seattle Pride parade.

The team has added cities and parades since, leading up to last year’s <a href="https://es.t-mobile.com/news/t-mobile-pride-2019">World Pride Parade in New York City</a> - the biggest on Earth - where hundreds of us marched alongside a giant float at the head of the parade and T-Mobile was the sole presenting sponsor. The massive support for Pride turned into a company stance - with T-Mobile publicly supporting initiatives like the the LGBTQ+ Equality Act, signing an <a href="https://www.hrc.org/blog/over-200-businesses-file-amicus-brief-in-support-of-lgbtq-workers">Amicus Brief</a> last summer on the Supreme Court Case on LGBTQ+ workers — which finally passed just this week.

This snowball effect started with our employees, who demanded we do more from the business, and made it happen. Which is a similar spirit that we are seeing now with social justice campaigns happening in the world in this very moment — originating as a grassroots movement.

As such, our support is rooted in our core belief that the best workplace welcomes everyone for exactly who they are. Yes, Pride month this year looks different not just because of the pandemic — but because we’re also witnessing American history in real-time. And this year, by re-evaluating our Pride participation and once again listening to our employees, their desires and needs, we were able to see a much-needed and overdue correction for historical injustice in this country.

Today’s movement for racial equality is overdue. Fifty years ago, the civil rights movement and the LGBTQ+ activism galvanized during the Stonewall Riots existed side-by-side. This year at T-Mobile, we will take up renewed racial justice efforts as our very recognition of Pride.

Over 39% (and growing) of T-Mobile employees are part of our <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity">six diversity and inclusion employee resource groups</a>, and these team members at every level and from every corner of our company set the agenda for Pride. This year it is abundantly clear that our Pride belongs to our Black colleagues and the Black community, and we’ll stand together to fight for overdue racial equality.

While you won’t see extra magenta in on the streets of Pride parades this June, our Pride and Allies Network and Multicultural Network Employee Resource Groups have come together to advise on ways we can prioritize racial justice this month. For instance, on social media, we’re suggesting that the brand and employees alike focus on amplifying Black voices. Internally, we are encouraging strong and healthy conversations, both in large meetings and small groups — to hear feedback from Black employees on what more we can all do.

We’re not coming together just to celebrate Pride — we’re coming together as Black colleagues and LGBTQ+ colleagues and allies, because we believe in the visibility and value of all of our teammates. We will listen to each other and teach each other, because each of us has a part to play in making T-Mobile a better company and making America a better country.

Black Lives Matter. Your Fight Is Our Fight.

For Team Magenta, June is usually a month of rainbows. It’s Pride month, and any other year at T-Mobile, our teams would be right in the middle of

At T-Mobile, Your Fight Is Our Fight | T-Mobile Newsroom

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T-Mobile apoya a la comunidad afroamericana.  We firmly believe that racism, hatred and inequality have no place in our world - and every person has the right to feel safe, seen and heard.

Al mismo tiempo, sabemos que el racismo sistémico es una realidad. Existe desde hace mucho tiempo. Y no puede ser ignorado. Si queremos un mundo mejor, debemos ACTUAR para crearlo.

We mourn the senseless killings of George Floyd, Breonna Taylor, Ahmaud Arbery and all of the victims of racial injustice across the country and around the world.  As George Floyd has been laid to rest, I want to be clear that we at T-Mobile are firm in our belief that Black Lives Matter - and we stand for change, for justice and for equity.

A lo largo de la historia, hemos comprobado que el verdadero progreso suele evidenciarse después de una gran adversidad, si esta se trata como un tema importante y urgente. Juntos podemos y debemos aprovechar este momento, y no abandonarlo hasta lograr cambios en el futuro. 

At T-Mobile, we are committed to growing, learning and evolving. Hemos dedicado las últimas dos semanas a escuchar con mayor detenimiento a nuestros empleados afroamericanos, y a aprender tanto de ellos, como de todas las personas que han hecho oír su voz en el país.  We have been intently focused on identifying immediate steps we can take for our team, our company and our communities. 

The Un-carrier has long stood for Diversity, Equality and Inclusion – and that will not change.  Nuestro objetivo es apoyar un mercado diverso, con una organización diversa.  We are a stronger company because of the diverse talent, diverse backgrounds and diverse experiences of our team today. 

Es por eso que estamos haciendo cambios significativos. Implementaremos una mayor diversidad de talentos y una mejor representación de las minorías en los puestos de liderazgo, a través de nuevos programas y procesos que optimicen nuestra metodología de contratación, el modo de distinguir y premiar a las personas, y la manera en que guiamos y apoyamos a nuestros empleados con el fin de que avancen en sus carreras.  We are taking steps, such as our decision this week to ensure every job we fill and every promotion we make should include a diverse slate of candidates for the opportunity - and our high potential management and executive talent programs will include significantly increased participation by people of color.  Las medidas intencionales de esta naturaleza son un importante punto de partida, y son solo el comienzo. También trabajaremos para garantizar una mayor inclusión en toda nuestra empresa y pondremos en práctica planes orientados a continuar esta conversación con nuestros equipos y a capacitarlos, para garantizar un ambiente laboral inclusivo. 

También estamos implementando programas para apoyar a las empresas de afroamericanos y a las comunidades de minorías de todo el país.  Mucho de este trabajo ya está en marcha como resultado de una sociedad enfocada en la diversidad, el Memorándum de Entendimiento que firmamos el año pasado con seis organizaciones nacionales de derechos civiles, y nuestro compromiso de financiar con una subvención de $25M la obra importante que realizan en nombre de todos los que vivimos en este país.  We recognize that we have an opportunity and the responsibility to take even more action – and we will.

Our magenta team remains committed to keeping families, colleagues and businesses connected during this complex and historic time.  Mientras lo hacemos, tomaremos este momento para aprovechar nuestra posición y colaborar en hacer del cambio una realidad. Escuchamos y aprendemos, y aceptamos el desafío de tomar más medidas y generar un cambio.

Como sociedad y como compañía, tenemos la obligación de hacer las cosas mejor. Hemos dado comienzo a esta importante labor y seguiremos enfocándonos en ella hasta que se logre un verdadero cambio, e incluso cuando se logre, seguiremos adelante. Ese es mi compromiso.

Full statement also on <a href="https://es.t-mobile.com/brand/we-stand-in-solidarity-and-support?icid=MGPO_TMO_P_20BLM_7A801V9ERKNNRYOX20934" target="_blank" rel="noreferrer noopener">es.T-Mobile.com</a>.

T-Mobile stands with the Black Community.&nbsp; We firmly believe that racism, hatred and inequality have no place in our world - and every person has the

We Stand in Solidarity & Support | T-Mobile Newsroom

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Each May, Military Appreciation Month offers T-Mobile the opportunity to highlight the thousands of veterans and active military members in its ranks, and to thank military personnel everywhere for their service.

Earlier this month, Jon Freier, T-Mobile EVP of Consumer Markets and co-executive sponsor of the company’s Veterans & Allies Network employee resource group, <a href="https://twitter.com/JonFreier/status/1262559673296629760?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweethttps://twitter.com/JonFreier/status/1262559673296629760?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet">paid tribute</a> to several Team Magenta members who have been activated by the National Guard to support the federal response to the COVID-19 pandemic. T-Mobile also continues to invest in career development and transitional programs for veterans looking for jobs after service, partnering with experts like <a href="http://www.warriors4wireless.org/">Warriors4Wireless,</a> <a href="https://fourblock.org/">FourBlock</a> y <a href="https://www.hiringourheroes.org/">Hiring Our Heroes</a>.

Today we’re sharing an interview with Jose Hernandez, a former U.S. Army Special Forces paratrooper who now works as a T-Mobile field technician. Jose talks about the family-like mindset he shared with his fellow soldiers, how his job keeps him on his toes, and the work T-Mobile does to support veterans.

In short, Jose says, “The culture here supports our culture in the military, too.”

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Can you tell us a little bit about your personal story?

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I am first-generation American, born in the United States. My family migrated from Mexico. I was born and raised in East LA, and I love everything about my background and my heritage. As a Latino growing up in that community, it’s what I know.

At the age of 18 I joined the military and spent four years serving the country, getting to know all sorts of great people and experiencing all sorts of amazing things. I was very naïve, but I got an excellent jump and approach at everything.

I was a paratrooper in the military, attached to a special-forces unit right off the bat. I didn’t know what I was signing up for when all of that went down. Honestly, it was possibly the best years of my life. I got to work with some of the best guys the military can provide, and the training that I got was a cut above everything else I could’ve wished for.

From my first day jump to my first night jump to relying on the friends that I had, the sense of brotherhood was always amazing, and I never really experienced that before. I don’t have any brothers, and I experienced what it felt like to have a brother. Placing your life in the hands of others is pretty surreal. It’s pretty awesome.

And you started with T-Mobile directly after?

After four years in the military, 2000-2004, I started my family — I have a son and a daughter — and from then my adventure with T-Mobile began. I’ve been with T-Mobile now for 14 amazing years. I started as an IT technician, and in the past six years I transferred from the IT department to the engineering department.

What does a typical day in your life look like?

Honestly, I can’t tell you what a typical day is in the life of a field tech because it’s constantly changing. We have company-issued vehicles, either a truck or SUV. I have a Chevy Traverse. In that vehicle I have all of my tools. Today I had to change a router at a site for a 5G upgrade. I climbed the roof five times today alone, hoisting my equipment up there to do what I have to do. It has a ladder mounted on the side of the building, but we have specific safety protocol that we have to follow.

I love my job because I have to constantly maintain myself. In this role, you have to be disciplined and you have to keep yourself open to learning new things.

Did you have technical network experience before you started working at T-Mobile?

In the military, because the base I was in was so small, I had to be the IT guy. I had no IT background, so I learned on the fly, managing our network and managing servers. So when I got out of the military and I joined the IT department at T-Mobile, it was super easy. It’s along the lines of what I did in the military. So, transferring from the IT department for T-Mobile to the engineering department was seamless.

We are considered emergency responders as field techs, so we have an immense responsibility to make sure that our network is up and running so customers can call their loved ones and rely on their devices. Especially now in this heightened environment. That being the case, it’s business as usual with an even higher priority to our customers.

How about the 5G rollout? Has that affected things?

Immensely. For myself personally, it’s pretty much pedal to the metal. We’re going hard. I have never been prouder of my peers. My projects alone required a lot of overtime across the team, and I received recognition from all sorts of people. And honestly, as much as it was cool getting recognition, I have my peers to thank for that because without them we couldn’t have gotten things done.

What is unique about what veterans bring to the job?

We get that we have a responsibility. We have that can-do attitude, that teamwork ethic where we know sometimes you have to rely on someone else to get the job done. There’s no shame in reaching out to the person next to you for help.

We just take a whole lot of pride in what we do, and we’re very grateful to have a company that takes care of us and enables us to do what we have to do, that gives us the tools — not just the physical tools but the knowledge to learn and grow — and we know, that if we ever have an issue with something, we can speak up and get resolution.

What would you tell veterans considering a career at T-Mobile?

I would tell them this is the place to do it! I’ve talked to other veterans and told them to come to T-Mobile. I’ve recommended a couple guys who now work in our retail department, and I’ve trained other veterans in my department. It’s definitely a great place to work!

From employee benefits and military discounts to its pledge to hire 10,000 veterans and military spouses by 2023, T-Mobile is honored to serve those who serve our country. <a href="https://es.t-mobile.com/responsibility/community/military">Find out more on our website.</a>

Each May, Military Appreciation Month offers T-Mobile the opportunity to highlight the thousands of veterans and active military members in its ranks, and

Employee Spotlight: How Military Veterans Power the Un-carrier | T-Mobile Newsroom

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T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made the Un-carrier's customers <a href="https://es.t-mobile.com/news/t-mobile-customers-happiest-and-fastest-lte-for-five-years" target="_blank" rel="noreferrer noopener">the happiest in wireless</a>. And we’ve only just started.

Now, fresh off a historic merger with Sprint and our 25th consecutive quarter of customer growth, the Un-carrier is looking toward the future. We’ll double down on our customer experience obsession as we work to build America’s best nationwide 5G network, expand our business into rural areas, and enter new markets. This will be no small feat… so it’s time to grow.

Attention all smart, talented and ambitious teammates with a relentless focus on customers… Team Magenta may have a spot for you!

Through our Un-Carrier Jobs Initiative, T-Mobile will be hiring for over 5,000 jobs over the next year across the country. These new positions map to the company’s priority and growth areas primarily focused on serving customers — including our Retail, Customer Care, T-Mobile for Business, Product and Technology (IT) organizations, among others.

Here are a few of the roles we’ll be hiring for in the months ahead:

Retail/Consumer Markets - Mobile Expert – Mobile Experts work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe T-Mobile as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new relationships, and deepen existing ones, is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Customer Care – Associate Expert - T-Mobile is changing Customer Care for everyone by doing something the other carriers can’t. We brought together a Team of Experts to give our customers an experience unlike any other, breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve their problems whenever and however they want. You can join the revolution to be Famous for Care in key markets where we’re growing. Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We know what you’re thinking: how do I become an Expert if I’m just joining T-Mobile? Great question. Here’s the deal: bring your passion for customers and excitement for technology – we’ll invest in you to become the Un-carrier Expert you were meant to be. Product and Technology (IT) - Software Engineers (all levels) - At the core of the Un-Carrier’s successful disruption of the wireless industry is a nationwide 5G network, award-winning customer service, and a multifaceted group of software developers. The Un-carrier’s Product & Technology (P&T) organization is looking for experienced software engineers at all levels to join our development community. Our newest software products are built using modern dev languages, runtimes, and frameworks. Some opportunities include the newest technology shaping our world, including IoT, machine learning, and augmented reality. Most importantly, P&T empowers software teams with the tools, resources, and autonomy they need to deliver amazing experiences for our customers and other employees. T-Mobile For Business - Account Executive and Enterprise Account Executive: Welcome to a different kind of sales role, and a different kind of wireless carrier. T-Mobile is redefining the way businesses, corporations and public sector agencies buy wireless services through leading product and service innovation. We’re looking for bold, uncompromising technology sales hunters to bring our products and services to market. In the process, we will continue to revolutionize the wireless industry, un-limit what customers expect, and unleash your true potential.

Our career growth is unmatched, and your potential is limitless. And did we tell you that T-Mobile is a kick-ass place to work? From our unique Team of Experts customer care model, to our wide and deep 5G network rollout, T-Mobile is known as an innovator and disruptor in the wireless world — but our magenta-clad people set us apart and are leading the charge!

Our team - the most diverse in wireless - enjoy incredible health and family benefits, take advantage of personal and professional development opportunities and actively participate by the thousands in T-Mobile's Diversity & Inclusion Employee Resource Groups. Team Magenta's engagement across the workplace is the reason why <a href="https://fortune.com/best-companies/2020/t-mobile-us/" target="_blank" rel="noreferrer noopener">Fortune Magazine recently recognized T-Mobile</a> as one of their "100 Best Companies to Work For" for the third consecutive year. "T-Mobile's <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity" target="_blank" rel="noreferrer noopener">‘Be You’</a> mantra helps workers feel cared for and understood,” wrote Fortune, “creating a company culture in which people feel appreciated.” Hay <a href="https://es.t-mobile.com/our-story/awards" target="_blank" rel="noreferrer noopener">literally dozens more awards, recognitions and accolades</a> we could drop in here, but you get the point. Whether you're beginning your career or taking it to the next level, great recognizes great - which is why we want you to join us! This is an exciting new chapter for the new T-Mobile. Ready to join the magenta party? Ve <a href="https://es.t-mobile.com/careers" target="_blank" rel="noreferrer noopener">T-Mobile.com/careers</a> for postings to come!

T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made

T-Mobile’s Un-carrier Jobs Initiative to Add 5,000 New Jobs | T-Mobile Newsroom

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https://es.t-mobile.com/news/un-carrier/t-mobiles-un-carrier-jobs-initiative-to-add-5000-new-jobs

Head to any brand's web page for customer support right now and you're likely to find a warning: "Wait times are longer than usual." Try reaching them by phone and you may hear, "We are experiencing unexpectedly high call volumes." You may even see a warning to not call at all if your need is not "immediate." Con <a href="https://www.dol.gov/ui/data.pdf" target="_blank" rel="noreferrer noopener">US unemployment at an all-time high</a> and a global economic downturn in progress, consumers are understandably stressed and strained, reaching out to businesses for refunds, cancellations, bill forgiveness, any kind of lifeline. But many are finding they can't get through to get the help that they need.

On the other side of that equation are dedicated customer care teams, who find themselves on the receiving end of all this customer concern. With a spike in customer care absenteeism across industries came a drastic spike in call wait times, and customer complaints were at all-time highs.

Here at T-Mobile, in March 2020, call wait times went from less than 90 seconds pre-coronavirus to nearly four hours the week that the WHO declared COVID-19 a pandemic. And according to a recent <a href="https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis" target="_blank" rel="noreferrer noopener">Harvard Business Review</a> article, calls across all kinds of industries that were scored as “difficult” more than doubled to 20% in just two weeks, as issues related to the pandemic rose and people all across the country took to the web and phone for help.

Yet today, T-Mobile customers are receiving the Un-carrier’s industry-leading care as if it’s business as usual. (Hint: It’s not.) We prioritize Care in normal times, and we recognize it’s even more crucial during a pandemic. Reconfiguring our Care experience for our customers was a necessity. But it wasn’t easy.

At T-Mobile, the pandemic hit our Care operations especially hard, because our Care model for postpaid customers - we call it Team of Experts - is uniquely designed for teams to work together in close collaboration. They sit together, meet in person, share best practices and create a single connected experience for dedicated sets of customers. For example, there's a Team of Experts that serves just Park City, Utah. When residents call, they get the same team every time - people who sit next to each other and are familiar with their area and any issues affecting it. But that model was critically challenged in this new, socially distant world. Working from home meant that we'd lose that in-person collaboration that <a rel="noreferrer noopener" href="https://es.t-mobile.com/news/jdp-care-aug-2019" target="_blank">makes our customers so happy</a>, and it challenged us in other ways, too. All of our technology was hardwired into the call centers, including call routing software. We had a short timeline and big operational problems to solve.

Here at the Un-carrier, we know that wireless connectivity is a lifeline — and there’s never been a more critical time to keep our customers connected — both consumers and businesses. The role our incredible Care teams play is more important than ever, so last month we quickly decided to transition our Care teams out of their call centers and into their own homes.

Between March 11 and March 31, T-Mobile moved almost our entire customer care workforce out of 17 call centers across the US and into a work from home operation. We figured out technology needs and crafted work from home policies for the entire team in just 11 days. Beginning March 22, we moved 6,500+ frontline employees to their new home workspaces, with an additional 5,500+ employees in the following two weeks. That’s over 12,000 employees in just 20 days — and sometimes the timeline was even tighter. In New Mexico, the government-mandated timeline meant we completely transformed two call centers — 1,100 people — to a work from home operation in just 48 hours.

It was no small task. First, we had to make our hardwired infrastructure and technology systems accessible in a work from home setting. This required a faster rollout of a new call routing system, building up server capacity and providing VPN access to every Care employee in short order. In doing so, we made VPN accessible for over 12,000 people in just 20 days. Adding to the challenge, our teams work on desktop computers, so all those desktops, monitors, keyboards, headsets and computer mice — over 60,000 pieces of equipment — were pulled off workstations, sanitized and boxed up into tech kits by site leadership and local IT and support teams. We offered curbside pickup at each site so employees wouldn’t even have to leave their cars.

To keep our newly socially distant teams working together, we swapped in-person collaboration for digital tools like Slack, WebEx and Skype and made sure everyone had home internet and training on the new collaboration tools nearly overnight. And for those reps who couldn’t work from home, we doubled down on cleaning in our Customer Experience Centers. We reconfigured seating to account for social distancing and ensured they had clean, sanitized facilities.

And with the Sprint merger underway as of April 1, 2020, we made sure their frontline internal care employees were included in the work from home transition. Today, all 17 of our U.S. T-Mobile sites are functioning as a work from home experience, along with 92% of our Sprint care teams. That’s almost 14,000 care employees now working from home in just a few short weeks.  We executed this massive transition in a ridiculously short time for our Experts AND for the needs of our customers. Doing so dramatically improved the customer experience. Our NPS scores are at record highs! Absenteeism is down from almost 50% at the height of the crisis to 13%. Call wait times are back to normal, under 90 seconds.

And for the most part, we’re delivering customers their same dedicated TEX teams. Un-carrier customers still reach a helpful human every time. We’ve even been able to move some Experts to harder-hit areas. There are no “longer wait times” warnings for great care anywhere at T-Mobile. Every customer can quickly reach us by phone or online. And Care team members work safely from home. Win-win-win.

Keeping people and businesses connected at this unprecedented time is paramount at T-Mobile. Just as important is keeping our hardworking Care teams connected to those customers. I’m incredibly proud of the quick work from across our entire company — from engineering to operations — that enabled us to do just that. None of this would have been possible without the incredible energy and enthusiasm of every Care employee to “get things done the right way,” that is innate to being part of the Un-carrier.

For more information on T-Mobile’s world-class Team of Experts, head <a rel="noreferrer noopener" href="https://es.t-mobile.com/customers/customer-care" target="_blank">aquí</a>.

When COVID-19 started shuttering call centers nationwide, the Un-carrier moved quickly to support its award-winning care staff, transitioning teams to their homes to save jobs, keeping its people safe and its customers connected.

Next-Gen Care: How T-Mobile Transitioned over 12,000 Care Experts out of Call Centers and into Their Homes in Less Than a Month | T-Mobile Newsroom

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https://es.t-mobile.com/news/un-carrier/tex-covid-response-callie-field-blog

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The coronavirus pandemic has shined a light on how critical a strong, reliable network is – and underscores how the transformational 5G network that the new T-Mobile will deliver is more important than ever.

The New T-Mobile: We Are With You | T-Mobile Newsroom

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https://es.t-mobile.com/news/community/we-are-with-you

The first <a href="https://es.t-mobile.com/news/trailblazer-takeaways-karamo-brown-queer-eye-9-tips-for-a-successful-life-pride-2019">Talking with Trailblazers</a> of 2020, T-Mobile's ongoing guest-speaker series - which features some of the brightest, most innovative, creative and diverse leaders from across the country talking about topics that matter - brought a packed house to the T-Mobile Signature Store in New York City's Times Square. And for good reason - for T-Mobile's all-employee Black History Month event, the Un-carrier hosted two luminaries of the modern civil rights movement: <a href="https://nul.org/our-team">Marc Morial</a>, CEO of the National Urban League, and <a href="https://www.ncbcp.org/who/bios/mcampbell">Melanie Campbell</a>, president and CEO of the National Coalition on Black Civic Participation. They sat down with Callie Field, T-Mobile's EVP of Customer Care and new executive sponsor of T-Mobile's Multicultural Network, to share their thoughts with an audience of diverse Team Magenta members from across the five boroughs, plus hundreds more online.
The national theme for this year's Black History Month is "African Americans and the Vote." With that in mind, Marc and Melanie went deep on the meaning of Black History Month, the reality of racism in America, and the importance of civic engagement at all levels of society. Here, some of the key takeaways from this lively and important Talking with Trailblazers event.
<h4>Black History Month is about celebration — and also education.</h4>
Marc Morial: “Black History Month centers the history of a people who overcame so much, from the depths of being transferred from another shore on slave ships to hundreds of years of bondage to be incredible influencers that we are today. To some extent, it’s about individual histories, family histories. But it’s more than that — it’s about us. We’re making history, every single day.”
Melanie Campbell: “I’m always excited about Black History Month — and then I get depressed because it’s such a short month! It’s a celebration, but it’s also an opportunity to educate those who come after us. Black people helped build this country — let’s understand that and celebrate that. But also, let’s understand that the civil rights gains weren’t just for black folks. Others were able to benefit from things like the Civil Rights Act and the Fair Housing Act that we fought for.”

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<h4>Politics is not a spectator sport. Get in the game!</h4>
Morial: “Democracy is not a system where you stand on the side and observe. It’s a process that requires and gives us all of us the right to be in the game. Civic engagement demands that we participate in the census and we vote. Because if we do not, somebody else will make decisions for us.”
Campbell: “Own your power! Millennials are the largest voting block out there. We all have a role to play in this election cycle. And sisters, we own the power when it comes to politics in our community. We’re mostly the heads of household. We have the power in our hands!”

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<h4>It’s up to each of us to fight against racism.</h4>
Morial: “Racism is a disease. It was invented by people. It’s not a natural state to judge people by color of skin. It’s a function of system created in the 1300s, 1400s. It has to be combatted. The most important thing that white Americans have to do is confront racism among other white Americans. [Black people] are not in those closed conversations where stereotypes play out. Behavior is learned — and we have to unlearn it. People of good will can’t be afraid to confront people of bad intentions.”
<h4>You can be financially successful AND follow your passion for social justice.</h4>
Campbell: “I started in corporate America — making money, dressed for success. But I was also engaged in community, and that evolved into where my passion ended up being. I could take that business experience and run an organization. So, I’m trying to dig in every day and make that difference every day and make sure we don’t stay in the past, but we learn from the past.”
<h4>In contemporary America, companies that understand the will of the people will thrive.</h4>
Morial: “Wayne Gretzky said, ‘I don’t skate to the puck, I skate to where the puck is going.’ Great American companies have to skate to where the people are going. The country is changing in a dramatic way. It’s becoming a tapestry of ethnicities and people, and companies that embrace that in who they employ, promote and contract with, and in how they embrace and respect their customers, are companies that will thrive. T-Mobile’s commitment to diversity provides an opportunity to be a company that skates to where the people are going.”
<h4>Black history is important because it points the way forward.</h4>
Campbell: “We’re in that historical moment right now where everybody has to pay attention. We’re making history now. T-Mobile is making history now with you all being here. Trailblazing means we’re always learning!”
 
Stay tuned for more takeaways from T-Mobile’s Talking with Trailblazers series!

core/freeform

In recognition of Black History Month, CEO of the National Urban League Marc Morial and president and CEO of the National Coalition on Black Civic Participation Melanie Campbell joined T-Mobile for Talking with Trailblazers.

Trailblazer Takeaways: Commemorating Black History Month with Two Modern Civil Rights All-Stars | T-Mobile Newsroom

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https://es.t-mobile.com/news/community/trailblazer-takeaways-black-history-month-2020

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This marks the sixth year that I've posted an end of the year blog. It's always fun to take a look back at some of the biggest moments of the year and then gaze into my magenta crystal ball and make predictions about all sorts of things - mostly how T-Mobile will shake up wireless but also some predictions that even go beyond wireless. Want a walk down memory lane? Check out my past blogs (<a href="https://es.t-mobile.com/news/predictions" target="_blank" rel="noopener noreferrer">2015</a>, <a href="https://es.t-mobile.com/news/2016-predictions" target="_blank" rel="noopener noreferrer">2016</a>, <a href="https://es.t-mobile.com/news/legere-2017-predictions" target="_blank" rel="noopener noreferrer">2017</a>, <a href="https://es.t-mobile.com/news/legere-2018-predictions" target="_blank" rel="noopener noreferrer">2018</a>, <a href="https://es.t-mobile.com/news/2019-predictions-legere-ceo" target="_blank" rel="noopener noreferrer">2019</a>). And, by the way, even dating back to year one, I have had a <a href="https://www.zdnet.com/article/t-mobiles-john-legeres-2015-predictions-were-spot-on-2016-will-push-t-mobile-forward/" target="_blank" rel="noopener noreferrer">pretty good track record</a> (hey — belated thanks for that headline ud83dude09!!)
But there’s something about the turn of a decade that’s really momentous. So, I started jotting down all the things I’m proud of and, well, the list grew and grew … and here it is! Prepare yourself — it’s a long one! But also a ton (almost literally!) of fun.
Here's my 20 for '20 (because it's 2020, there are 20 things and, well, I'm creative with titles). Take a look - and after you read mine, I want to know, what are yours?!
Happy New Year and Decade!
JJL
<h4 style="text-align: center;"> 
Moves & Moments that Defined the Decade (in no particular order)</h4>
<h4> </h4>
<h4>1. We Built the Un-carrier</h4>
Out of the ashes of a failed takeover bid by AT&T in late 2011, a struggling T-Mobile got a mix of cash and spectrum that was the first step in our next chapter … and we built the Un-carrier. Just a few months after the failed merger, I joined T-Mobile and got to work rebuilding alongside a great team of leaders - some who were already in place but some who I hired like then-CMO Mike Sievert. Together we zeroed in on one focus: flipping the wireless industry on its head. And that's EXACTLY what we did. We threw the old playbook away and came up with a whole new way for HOW WE PLAY - listening to our customers, putting those that touch our customers first and calling the other guys out when they don't do right by consumers. And it's still how we play to this day! We even wrote a <a href="https://www.businessinsider.com/t-mobile-ceo-john-legere-un-carrier-manifesto-2016-10" target="_blank" rel="noopener noreferrer">manifesto</a> to give voice to what we coined “the Un-carrier” cause — a rallying cry and clear statement of who T-Mobile is and what we stand for.
Fast forward a bit and we have made 16 customer-focused <a href="https://es.t-mobile.com/our-story/un-carrier-history" target="_blank" rel="noopener noreferrer">Cambios del Un-carrier</a> that have turned the wireless industry on its head. I'm proud of every single of one of them, but a few stand out. People told us it was crazy to eliminate taxes and fees … well we did it. Unlimited talk, text and data? Done. Free global data and text in 210+ countries? Check. Giving customers free stuff every Tuesday? Heck yes. I've mentioned a few others below, too.
“These bold moves serve notice that T-Mobile is canceling its membership in the out-of-touch wireless club,” I said in <a href="https://es.t-mobile.com/news/t-mobile-makes-bold-un-carrier-moves" target="_blank" rel="noopener noreferrer">early 2013</a>. "This is an industry filled with ridiculously confusing contracts, limits on how much data you can use or when you can upgrade, and monthly bills that make little sense. As America's Un-carrier, we are changing all of that and bringing common sense to wireless." Hey, looks like I was onto something!
<h4>2. We Built a Bigger, Better, Faster Network</h4>
The real turning point for our network was when we lit up LTE in 2013. Up until then, the T-Mobile network was lagging - and it needed a shot in the arm (and then some) if we were going to compete. The thing is, we not only competed ... we blew everyone else away! Thanks to CTO Neville Ray and his amazing team, we became <a href="https://es.t-mobile.com/news/uncarrier-network-list-of-firsts" target="_blank" rel="noopener noreferrer">the first</a> to roll out nearly every LTE-Advanced technology, and adding our first low-band 700 MHz spectrum, we were able to expand coverage into underserved areas like Montana and Wyoming - which meant we were able to bring stores and jobs to those areas, too, extending our retail presence to over two-thirds of the country. We were also able to finally go neck and neck with Verizon, covering 99% of Americans - only with faster speeds. We went unlimited, and allowed customers to load up on data … and you know what? As of Q1 2019, we were <a href="https://tmobileusa.sharepoint.com/sites/BrandReputation/Shared%20Documents/Thought%20Leadership/2020%20Predictions/%E2%80%A2%09https:/www.t-mobile.com/news/t-mobile-customers-happiest-and-fastest-lte-for-five-years" target="_blank" rel="noopener noreferrer">the fastest network</a> in America — five years in a row! Uncoincidentally, our customers were also the happiest in wireless.
Then, in 2017, we went all in on our 5G future and acquired a whopping <a href="https://es.t-mobile.com/content/t-mobile/corporate/news/articles/2017/04/tmobile-spectrum-auction-win.html" target="_blank" rel="noopener noreferrer">45% of all low-band spectrum</a> auctioned off by the FCC that year - more than any other company. We spent nearly $8 billion, which was our largest investment ever up to that point. We had the base layer for what Neville would first describe at Mobile World Congress in 2018 as our 5G "layer cake" - a mix of low, medium and high-band spectrum that will eventually come from the proposed T-Mobile/Sprint merger and create 5G for ALL. And the first true nationwide 5G network. (More on that below, too!)
<h4>3. I Listened … A LOT</h4>
Being the Un-carrier means being the Un-CEO. I took a different approach to management and leadership. I love open communication, where every employee knows they will be heard. I love frank and unafraid debate and discussion. I'm out there, with employees and customers, completely open and approachable and plugged in. I know when to shut up and listen. I take full advantage of Twitter and other social platforms to hear from, respond to and engage with fans and customers and employees. I have never wanted to be a typical CEO sitting in an ivory tower and I think I've succeeded! How many CEOs do you know that wear a leather jacket and magenta kicks? Nothing typical about that!
<h4>4. We Actually Care about Customers</h4>
Listen, I've said this from day one: our frontline comes first because our customers come first. Punto.
I remember when I was interviewed for <a href="https://youtu.be/Unb5JJeIgJI" target="_blank" rel="noopener noreferrer">“The Brave Ones”</a> on CNBC a couple years ago and said: "Nobody calls to say I love you. They call when they're frustrated…. I heard our people taking care of customers. And it was a big part of me thinking that if I could get the whole company to behave that way, and care about that customer so much, that we really could be different … I firmly believe that almost no other interaction in the company matters besides those two."
That's why we gave our Care team full autonomy to handle their customers like clients by creating the industry-leading Team of Experts (TEX) model (an Un-carrier move, by the way). And it's working! Our Net Promoter Score - which measures the likelihood to recommend a brand - has jumped approximately 60% since we started to roll out TEX in 2016. In the same time period, we cut postpaid phone churn by 39%. We've saved more than $100 million to date. Earlier this year we received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study - Volume 2 - for the fourth time in a row! And, by the way, our employees love it. In 2019 alone, our Care centers won 28 best place to work awards. That is how to take care of customers AND the team that works with them every day!
<h4>5. I Made a Mean Pot Roast (Among Other Things…)</h4>
Who ever thought my love for pot roast would turn into something huge?! My social media presence was already pretty strong, but I always want to connect with more customers in more ways online, so one Sunday morning I set up my mobile phone on a tripod and decided to go out into the world armed with nothing more than my beloved slow-cooker on Facebook Live.
Most of that debut show was sideways due to my lack of camera phone skills, but about 16,000 people tuned in for that first "Slow Cooker Sunday" (roughly 15,999 more than I expected!). But it was fun and a great way to hear from customers and employees … and I've done a show every week since, no matter where I am in the world. Three years and nearly 200 episodes later, I'm reaching 5 million viewers each week!! I've done SCS episodes in hotels, airports, T-Mobile stores and our Tech Experience Center here in Bellevue. I even wrote a cookbook that raised <a href="https://es.t-mobile.com/brand/john-legere-cookbook" target="_blank" rel="noopener noreferrer">$1M for Feeding America</a> — helping to feed 10 million people! — and cooked with celebrity guests like Kate Hudson and Jimmy Fallon. Hey — now that I think about it, maybe I’m ready for the late-night thing. Pressure Cooker Fridays has a nice ring to it … look out, Jimmy!
<h4>6. We Got the Last Laugh — and the First!</h4>
I love a good-hearted prank, so when we started pulling very Un-carrier April Fool's pranks every year, my magenta heart was delighted! Desde <a href="https://www.youtube.com/watch?v=_Kj-4F8pWfk" target="_blank" rel="noopener noreferrer">Libera a tu mascota</a> (a phone plan for Fido) to <a href="https://youtu.be/aqlU30jBDH8" target="_blank" rel="noopener noreferrer">Binge On Up</a> (a revolutionary hands-free device for 24/7 streaming), the <a href="https://www.youtube.com/watch?v=8SqTwIF4p64" target="_blank" rel="noopener noreferrer">ONEsie de T-Mobile</a> (the first full-body wearable) and <a href="https://www.youtube.com/watch?v=veGkOhffvy8" target="_blank" rel="noopener noreferrer">Phone BoothE</a> (a revolutionary vestibule-like thing for taking calls in public), we’ve sure had some fun.
My favorite was probably when we returned the beloved <a href="https://es.t-mobile.com/news/tmobile-sidekicks" target="_blank" rel="noopener noreferrer">“Sidekicks”</a> to the Un-carrier - in a slightly different form. And don't worry - our team prides themselves on being creative - so stay tuned for more in the years ahead! 

<iframe width="560" height="315" src="https://www.youtube.com/embed/XQQuOICUylQ" frameborder="0" allowfullscreen="true" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture">&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;nbsp;&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;br&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;br&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;nbsp;</iframe>
<h4>7. We Created a Culture That Drives for Diversity and Inclusion and One of the Best Places to Work</h4>
Making T-Mobile a workplace where anyone can show up as themselves was part of my mission from day one. It's pretty simple - we need a workforce that is as diverse as our customer base, so we can really understand and address pain points in an honest way. Our employees have a passion for supporting each other like no other place on Earth. So much so that today nearly half of our employees are a member of at least one of six D&I-focused ally groups - that is more than 25,000 employees and a participation rate of nearly 50% - that's almost double that of most big companies! That climate of acceptance, that goal to be inclusive and be better, plus the actual happiness we see in the workplace has led to a pile of "best place to work" <a href="https://es.t-mobile.com/our-story/awards" target="_blank" rel="noopener noreferrer">accolades and awards</a> … and they keep coming! Just imagine this amazing culture on steroids with the proposed merger between T-Mobile and Sprint, where we'll bring together two sets of passionate employees ready to take on this industry and do big things. We've only just started - it's going to be amazing!
<h4>8. We Welcomed MetroPCS</h4>
When T-Mobile and MetroPCS announced plans to team-up a month into my tenure as Un-CEO, two wireless innovators came together to deliver an unmatched commitment to service and a lightning-fast network to 8.9 million prepaid customers. There were a lot of haters saying that these mergers don't work but we proved them wrong … and then some. Today, more than six years later, the value and experience that <a href="https://es.t-mobile.com/news/metro-by-t-mobile" target="_blank" rel="noopener noreferrer">Metro by T-Mobile</a> delivers to prepaid customers seems to be working with double the number of customers enjoying more data, speed and value than they did prior to the merger - and, now, the first 5G offering in prepaid. And we have added tens of thousands of new amazing people to our Magenta Squad. One group even said there would be "significant" job losses - they said we would eliminate up to 10,000 jobs. Well, we proved them wrong - since 2013, we added tens of thousands of new jobs, including Metro and Metro dealer employees who support the Metro brand. Hey, FORTUNE - thanks for <a href="http://fortune.com/2017/05/05/t-mobile-metropcs-merger/" target="_blank" rel="noopener noreferrer">calling this</a> "one of the more surprisingly successful mergers in telecommunications history." We couldn't agree more!
<h4>9. We Played Ball</h4>
Here's the windup: America's pastime has played a huge part in growing the Un-carrier. Almost as big a part as my magenta baseball jersey plays in my wardrobe! T-Mobile formed a partnership with Major League Baseball in 2013 - that now extends through 2023! But our ties to baseball run deep at the Un-carrier and anyone who's been tuning into MLB.TV on their mobile devices the past four years knows that. And we love supporting our future big leaguers too, through our partnership with Little League International.
This year we really got in the game by nabbing the naming rights to T-Mobile Park for 25 years - a commitment to the Un-carrier's hometown customers as well as our hometown team. That magenta jersey I mentioned is a Mariners one, naturally!
And I can't forget to mention how these partnerships have allowed us to do some pretty awesome things to give back - our post-season hurricane recovery campaigns #HR4HR and #HatsOff4Heroes, which fund heroic veteran-led relief group Team Rubicon, have donated $5.1 million. And speaking of giving back…
<h4>10. We Worked to Do Our Part</h4>
And speaking of giving back! One of our very favorite things to do is give back to the communities that support us. We have an amazing group of employees who donate their time and personal money to so many deserving organizations - and we love supporting their efforts through our employee match program with the T-Mobile Foundation. Since the program launched in 2015, the T-Mobile Foundation and our employees have together given almost $14 million to more than 13,000 organizations, and in 2019, they volunteered more than 70,000 hours to more than 9,000-plus non-profit organizations around the country!
As a company we also support a number of programs focused on important issues like youth development, protecting the environment (did you know we were the first major U.S. wireless company to join clean-energy initiative RE 100?), working to help end hunger in America, help veterans, support disaster recovery, bridging the Digital Divide and more. One personal favorite is our <a href="https://es.t-mobile.com/responsibility/community/education/changemaker-challenge" target="_blank" rel="noopener noreferrer">Desafío Changemaker</a> for young entrepreneurs who want to change the world! We're investing in the next generation of trailblazers and about to welcome the second set of visionaries to campus in February 2020. Let me tell you - these young adults and teens are IT. They truly inspire me!
And I mean it! This past year, I was inspired to put my money (and that of many generous matching donors) where my mouth is to <a href="https://thriveglobal.com/stories/t-mobile-ceo-john-legere-is-on-a-crusade-to-cure-cancer" target="_blank" rel="noopener noreferrer">kick cancer’s ass</a>. With a lot of help, I was able to raise $4.5 million for the Dana-Farber Cancer Institute, an amazing organization of doctors and researchers making human genome treatment a real and viable thing for many … life-saving work that will impact millions of people. Oh yeah, and if we reached our goal, I promised I would <a href="https://es.t-mobile.com/news/john-legere-raises-millions-to-cure-cancer-and-dyes-hair-magenta" target="_blank" rel="noopener noreferrer">dye my hair magenta.</a> We know how that turned out!

<h4> 
 11. We Got Down to Business</h4>
T-Mobile isn't just the best wireless solution for everyday consumers - it's become a powerhouse for business customers, too. In 2015, we got into the B2B game in a very real way. What started as Un-carrier move 9.0 became our T-Mobile for Business offer that has become an impactful part of our business. T4B has nearly tripled in size in about five years - winning over small, medium and enterprise clients. In fact, just two years after we launched it, we swept the highly coveted J.D. Power Wireless Business Customer Satisfaction Study for businesses of all sizes in 2017. And then went ahead and did it again the NEXT. TWO. YEARS. Gotta love a "three-peat"! I'm already tapping my foot to the sound of "four-peat" because this part of the market is still a huge opportunity for T-Mobile … so look out!
<h4>12. We Saw Customers Choose to Stick Around</h4>
At the beginning of the decade, T-Mobile's customer churn numbers were - let's just say they were not good. It's simple - people were not happy, and many of them were leaving. In Q1 of 2012, our reported postpaid churn rate was an abysmal 2.5%. Well, we were down, but we were not out! Our customer experience obsession has turned out to be the thing of comeback dreams come true. Just look at Q2 2019 where our reported postpaid phone churn was a mindboggling .78%!!! Our belief in customers and giving them what they want was proving to be true once again. Told you I've been pretty right on with these predictions! (And BTW - I'll go ahead and say it again - Shut the #*$% up and listen to your customers! It works!)
<h4>13. We Announced a Planned Merger with Sprint</h4>
It’s been a busy year and a half since we announced our intent to <a href="https://es.t-mobile.com/news/5gforall" target="_blank" rel="noopener noreferrer">merge with Sprint</a> in April 2018. And now we are close to making a merger that will drive $43 billion in synergies a reality! Really, it was a no-brainer to come together: A New T-Mobile will create a nationwide 5G network with the depth and breadth to deliver 5G to 97% of Americans in three years and 99% of Americans in 6 years, while also keeping our commitment to lower prices, greater innovation and an unbeatable network experience - much quicker than either company can on its own. I firmly believe Americans not only deserve a wireless provider that can take on Verizon, AT&T and Big Cable, but one committed to fighting the good fight. I've said it before, and I'll say it again - we're ready to go!
<h4>14. We Introduced New T-Mobile’s Un-carrier 1.0 and 5G for Good</h4>
To show what the New T-Mobile would bring to the country, last month Mike and I <a href="https://es.t-mobile.com/news/supercharged-uncarrier-moves" target="_blank" rel="noopener noreferrer">made three huge public commitments</a>, letting everyone know just how much GOOD the proposed New T-Mobile could do: The Connecting Heroes Initiative, a 10-year commitment to free 5G service for EVERY state and local first responder agency across the nation; Project 10Million, a commitment to GIVE free wireless internet service to up to 10 million households to help close the homework gap; and a new $15-a-month prepaid solution called T-Mobile Connect. This will be 5G for Good, and it will be powered by a transformative New T-Mobile 5G network with the capacity and reach that can actually solve problems. Mike said, "It's time for another wave of change and the New T-Mobile will be at the forefront of that!" I couldn't agree more … and speaking of waves of change … (check out #15).
<h4>15. We Switched on Nationwide 5G</h4>
On December 2nd we <a href="https://youtu.be/a84UlLe6zDg" target="_blank" rel="noopener noreferrer">flipped the switch</a> on our <a href="https://es.t-mobile.com/news/americas-first-nationwide-5g-network" target="_blank" rel="noopener noreferrer">low-band nationwide 5G</a> network for more than 200 million Americans, officially laying the cornerstone for a 5G future for all. This is a HUGE step towards 5G for All. Dumb and Dumber are hellbent on delivering 5G to a few, launching in just a handful of cities with expensive plans and limited coverage. (Have you ever had to use your phone behind a WALL? I feel bad for Verizon customers if they do.) We, on the other hand, made Metro by T-Mobile the first to offer 5G in prepaid. What Neville and his team have been able to accomplish to start the buildout of a 5G network on top of our already lightning-fast 4G LTE network has been nothing short of magic. He's truly the best CTO in the world (in fact he's now President of Technology because he's THAT good!), and I am glad he is in my - and our 84.2 million customers' - corner!
<h4 style="text-align: center;">And the 5 that I Predict Will Define the Next Decade!</h4>
<h4> 
1. We’ll See Even More Convergence and Competition Will Be Bigger Than Ever</h4>
I've said it before and I'll say it again … traditional wireless companies are buying content creators. The Cableopoly is getting into the wireless game. The landscape is changing as the "traditional" wireless providers are battling Comcast, Charter and Dish for customers. In fact, Big Cable had added more postpaid phone customers than AT&T and Verizon combined in 2017, 2018 and through Q3 2019!! No doubt - industry lanes are gone and convergence is officially the new norm … and I can hear consumers shuddering. We're talking about companies that are best known for high prices, terrible customer service and bad bundles. It's why the New T-Mobile is so important. Someone needs to force all of these companies to treat consumers right! After all, it's what we've been about from the beginning. As a supercharged Un-carrier, we've been the disruptive force this broken industry needed during the '10s, and we absolutely plan to keep eliminating pain points and keep listening to our customers into the '20s! A combined T-Mobile and Sprint will be a supercharged player with the scale to truly drive competition and fight for consumers!
<h4>2. We’ll Deliver Customers Everywhere Choice</h4>
Of course, we will continue to take the fight beyond wireless, targeting the Cableopoly and other industries that can be transformed by our best-in-class 5G wireless network if the merger closes — especially <a href="https://es.t-mobile.com/news/home-internet-pilot" target="_blank" rel="noopener noreferrer">home internet</a>. We've already rolled out 5G on our low-band spectrum that covers more than 200 million Americans … but can you imagine what we'll be able to do with the New T-Mobile's powerful, deep, supercharged network? We're well on our way to bringing the fight to Big Cable and giving consumers REAL CHOICE, REAL COMPETITION and MORE VALUE.
Look, I’m a stats nerd, and when we first rolled this out, I <a href="https://es.t-mobile.com/news/new-t-mobile-fixed-broadband-alternative" target="_blank" rel="noopener noreferrer">blogged</a> about the dire need our country has for a disruptor like the Un-carrier to swoop in and offer a real, viable and affordable home broadband solution using our 5G network. Here's the quick version: According to FCC data, 28.9% of U.S. households and 61.1% of rural households have no in-home broadband service or only one provider for in-home broadband. For high-speed in-home broadband of 100 Mbps, the picture is even more bleak. Almost half the country's households - 45% - have no high-speed service or only one option to choose from. Of rural households, more than three quarters (76%) have no high-speed service or only one choice available. The proposed New T-Mobile's best-in-class <a href="https://es.t-mobile.com/5g" target="_blank" rel="noopener noreferrer">Red 5G</a> will offer a meaningful new option to millions of Americans in the form of New T-Mobile Home Internet. New T-Mobile's business plan is to have 9.5 million customers for our in-home broadband service by 2024. We will bring competition, period!
<h4>3. We’ll Welcome a New CEO</h4>
As you may know, last month the Board of Directors and I announced Mike Sievert as the future CEO of T-Mobile on May 1st 2020. I will remain on the Board of Directors and Mike, with the leadership team we have so carefully assembled over the past few years, will take the Un-carrier to new heights. I hired Mike in 2012 and mentored him along the way and he helped me build and create the Un-carrier revolution. I have a lot of respect for him and tremendous confidence in him as T-Mobile’s next leader. He’s not only the clear choice for T-Mobile’s next CEO — he’s the right choice. He has magenta in his DNA, and has a clear vision for where it needs to go in the future. T-Mobile has become the most innovative company in the wireless business, and maybe any other. Mike shares my enthusiasm for T-Mobile, our employees, our customers — and calling BS on the status quo!
<h4>4. I’ll Keep Searching for the Perfect Companion</h4>
Two words: Legere Dog! Will 2020 be the year that I find my canine bestie? I have a magenta collar and leash ready to go! Woof! Let's hope that this is the year it becomes a reality!

<h4>5. We’ll Be the Supercharged Un-carrier … and Continue to Push the Envelope</h4>
Yes, we've done a lot over the past decade. 16 Un-carrier moves that have changed this industry are just scratching the surface! This blog would be a lot longer than it already is if I continued to list everything that T-Mobile has done to make wireless better for consumers. But don't think our work is done. No way. There is SO MUCH MORE for us to do to shake things up in wireless (and beyond) on behalf of consumers. Our next decade is all about being a SUPERCHARGED Un-carrier. We've got big plans to challenge the status quo, break into new and uncharted territory and continue to hold the other guys accountable. If we don't, who will? We've always been up for a good fight and that will never change. Let's go.
 
Información adicional importante 
 En relación con la transacción propuesta, T-Mobile US, Inc. (“T-Mobile”) presentó una declaración de inscripción en el formulario S-4 (expediente n.° 333-226435), declarada en plena vigencia por la Comisión de Valores y Bolsa de los Estados Unidos (“SEC”) el 29 de octubre de 2018, que contiene una declaración de solicitud de consentimiento conjunto de T-Mobile y Sprint Corporation (“Sprint”), y que además constituye un prospecto de T-Mobile (la “declaración de solicitud de consentimiento conjunto/prospecto”). Cada una de las partes presentará otros documentos relacionados con la transacción propuesta ante la SEC. SE EXHORTA A LOS INVERSIONISTAS Y TITULARES DE VALORES A LEER LA DECLARACIÓN DE SOLICITUD DE CONSENTIMIENTO CONJUNTO/PROSPECTO Y DEMÁS DOCUMENTACIÓN PERTINENTE PRESENTADA ANTE LA SEC CUANDO ESTÉ DISPONIBLE, YA QUE CONTENDRÁ INFORMACIÓN IMPORTANTE. Los documentos presentados por T-Mobile se pueden obtener sin cargo en el sitio web de T-Mobile, en es.t-mobile.com, o en el sitio web de la SEC, en www.sec.gov. También se pueden solicitar por correo sin cargo a T-Mobile enviando una carta a T-Mobile US, Inc., Investor Relations, 1 Park Avenue, 14th Floor, New York, NY 10016, o llamando por teléfono al 212-358-3210. Los documentos presentados por Sprint se pueden obtener sin cargo en el sitio web de Sprint, en www.sprint.com, o en el sitio web de la SEC, en www.sec.gov. También se pueden solicitar por correo sin cargo a Sprint, enviando una carta a Sprint Corporation, Shareholder Relations, 6200 Sprint Parkway, Mailstop KSOPHF0302-3B679, Overland Park, Kansas 66251, o llamando por teléfono al 913-794-1091. 
 No es oferta ni propuesta comercial 
 Esta comunicación no constituye una oferta para vender ni una propuesta comercial de una oferta de compra de valores, ni habrá venta de valores en ninguna jurisdicción en la que dicha oferta, propuesta comercial o venta se considere ilegal con anterioridad a la inscripción o calificación, conforme a la legislación sobre valores vigente en dicha jurisdicción. No se podrán ofrecer valores, excepto por medio de un prospecto que cumpla con los requisitos de la sección 10 de la Ley de Valores de EE.UU. de 1933, y sus posteriores enmiendas. 
 Advertencia en relación con las declaraciones a futuro 
 Esta comunicación contiene ciertas declaraciones a futuro con respecto a T-Mobile, Sprint y la transacción propuesta entre T-Mobile y Sprint. Todas las declaraciones que no sean declaraciones de hecho, incluida la información sobre resultados futuros, son declaraciones a futuro. Estas declaraciones a futuro generalmente se identifican mediante las palabras “anticipar”, “creer”, “estimar”, “suponer”, “pretender”, “puede”, “podría” o expresiones similares. Dichas declaraciones a futuro incluyen, entre otras, declaraciones sobre los beneficios de la transacción propuesta, incluidos futuros resultados financieros y operativos previstos, sinergias, tasas de aumento y crecimiento, los planes, objetivos, expectativas e intenciones de T-Mobile, de Sprint y de la compañía combinada, y el plazo previsto para completar la transacción propuesta. Existen varios factores que podrían ocasionar que los planes y resultados reales difieran de manera sustancial de los expresados o implícitos en las declaraciones a futuro. Dichos factores incluyen, entre otros, la imposibilidad o la demora para obtener las aprobaciones normativas obligatorias y el riesgo de que dichas aprobaciones puedan ocasionar la imposición de condiciones que pudieran afectar en forma adversa a la compañía combinada o los beneficios previstos de la transacción propuesta o el incumplimiento de cualquiera de las demás condiciones para la transacción propuesta de manera oportuna o en su totalidad; acontecimientos que puedan originar un derecho de una o ambas partes a cancelar el acuerdo de fusión de las empresas; efectos adversos en el precio del mercado de las acciones ordinarias de T-Mobile o Sprint y en los resultados operativos de T-Mobile o Sprint por no completar la transacción propuesta, o no hacerlo en el plazo previsto; la imposibilidad de obtener la financiación contemplada en relación con la transacción propuesta, o no hacerlo en los términos o en el plazo previsto; la capacidad de T-Mobile, de Sprint o de la compañía combinada de efectuar pagos sobre deudas, de pagar una deuda existente o futura a su vencimiento o de cumplir con los convenios incluidos en la misma; cambios adversos en la calificación de los títulos de deuda de T-Mobile o Sprint o condiciones adversas en los mercados crediticios; efectos negativos del anuncio, del proceso o culminación de la transacción con el precio de mercado de las acciones ordinarias de T-Mobile o Sprint y sobre los resultados operativos de T-Mobile o Sprint, por ejemplo, como resultado de los cambios en relaciones clave con clientes, proveedores, empleados u otras relaciones comerciales; costos de transacción considerables, incluidos los costos financieros y los pasivos desconocidos; la imposibilidad de lograr los beneficios previstos y las sinergias de la transacción propuesta, o no lograrlos en el tiempo previsto; costos o dificultades relacionadas con la integración de la red de Sprint y las operaciones con T-Mobile; el riesgo de litigios o acciones normativas, incluidas las demandas por prácticas anticompetitivas entabladas por los fiscales generales de ciertos estados y el Distrito de Columbia; la incapacidad de T-Mobile, de Sprint o de la compañía combinada de retener y contratar personal clave; el riesgo de que ciertas restricciones contractuales en el acuerdo de fusión de las empresas durante el curso de la transacción propuesta pudiera afectar de manera adversa la posibilidad de T-Mobile o Sprint de buscar oportunidades comerciales o transacciones estratégicas; efectos de los cambios en el entorno normativo en el que operan T-Mobile y Sprint; cambios en las condiciones globales, políticas, económicas, comerciales, competitivas y del mercado; cambios en las leyes fiscales u otras leyes y reglamentaciones; y otros riesgos e incertidumbres detallados en el formulario S-4 y en el informe anual de T-Mobile en el formulario 10-K para el año fiscal que finalizó el 31 de diciembre de 2018 y sus informes subsiguientes en el formulario 10-Q, incluidos los detallados en las secciones “Factores de riesgo” y “Advertencia en relación con las declaraciones a futuro”, así como en sus informes subsiguientes en el formulario 8-K, presentados ante la SEC y disponibles en www.sec.gov y es.t-mobile.com, y en el informe anual de Sprint en el formulario 10-K para el año fiscal que finalizó el 31 de marzo de 2019 y sus informes subsiguientes en el formulario 10-Q, incluidos los detallados en las secciones “Factores de riesgo” y “Discusión y análisis de gestión — Declaraciones a futuro”, así como en sus informes subsiguientes en el formulario 8-K, presentados ante la SEC y disponibles en www.sec.gov y www.sprint.com. Las declaraciones a futuro se basan en expectativas y suposiciones actuales, que están sujetas a riesgos e incertidumbres que pueden ocasionar que los resultados reales sean sustancialmente diferentes de los expresados o implícitos en dichas declaraciones a futuro. En virtud de estos riesgos e incertidumbres, se exhorta a los lectores de esta comunicación a no basarse indebidamente en dichas declaraciones a futuro. T-Mobile y Sprint no asumen ningún tipo de obligación de actualizar o modificar la información contenida en esta comunicación (ya sea como resultado de la nueva información, acontecimientos futuros o algún otro factor), a menos que así lo exija la legislación vigente.

This marks the sixth year that I’ve posted an end of the year blog. But there’s something about the turn of a decade that’s really momentous. So here’s my 20 for ’20 end of decade blog! And a few predictions for what's next.

20 for ’20: Best of the Decade — And the Best of What’s to Come! | T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2020/01/NTC-JJLEOYBlog-12-27-19.png

https://es.t-mobile.com/news/un-carrier/john-legere-best-of-the-decade-2020

<h5>¿Qué</h5>
T-Mobile (NASDAQ: TMUS) will announce what’s ahead for the proposed combined T-Mobile and Sprint – as the <a href="https://newtmobile.com/" target="_blank" rel="noopener noreferrer">T-Mobile renovado</a>!
<h5>Cuándo 
</h5>
Jueves 7 de noviembre de 2019 
 Webcast: 10 am ET 
 Media Q&A to immediately follow webcast
<h5>Quién 
</h5>
T-Mobile CEO, John Legere  
 T-Mobile President and COO, Mike Sievert
<h5>Dónde 
</h5>
Get all the details as they are released during the webcast at <a href="http://es.t-mobile.com/uncarrier" target="_blank" rel="noopener noreferrer">www.t-mobile.com/uncarrier</a>. News materials and an on-demand replay will also be available on the T-Mobile newsroom shortly after the conclusion of the presentation at <a href="https://es.t-mobile.com/news" target="_blank" rel="noopener noreferrer">https://www.t-mobile.com/news</a>.   

Dial in via phone (audio only) to the media Q&A via: 
 U.S./Canada: 800-367-2403 
 International: +1 334-777-6978 
 Participant Passcode: 8693397
Submitting Questions:  
 Those interested in submitting questions for the media call should submit those in advance (during the webcast) using #NewTMobile.

Acerca de T‑Mobile Como El Un-carrier de EE.UU., T-Mobile US, Inc. (NASDAQ: TMUS) está redefiniendo la forma en que los consumidores y las empresas adquieren los servicios de telefonía móvil por medio de liderazgo en la innovación de productos y servicios. Nuestra avanzada red nacional 4G LTE brinda experiencias excepcionales de servicio móvil a 84.2 millones de clientes que no están dispuestos a transigir en calidad y en valor. Con sede en Bellevue, Washington, T-Mobile US presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T-Mobile y Metro by T-Mobile. Para obtener más información, visita  <a href="http://es.t-mobile.com/">http://www.t-mobile.com</a>.

T-Mobile (NASDAQ: TMUS) will announce what’s ahead for the proposed combined T-Mobile and Sprint – as the New T-Mobile!

The Un-carrier to Reveal New T-Mobile’s First Un-carrier Move – Join us on November 7th! | T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2019/11/NTC-UCForGood-11-4-19.png

El Un-carrier revelará la primera estrategia de T-Mobile - ¡Únete el 7 de noviembre!

https://es.t-mobile.com/news/press/new-t-mobile-uncarrier

En reconocimiento del Mes de la Herencia Hispana, Dascha Polanco, la destacada actriz de la serie Orange Is the New Black, participó en una charla en El Paso junto a Jon Freier, vicepresidente ejecutivo de Mercados de Consumidores de T-Mobile, y un grupo de empleados. La charla forma parte de la serie de conferencias “Aportes de pioneros” con oradores invitados que la compañía de servicio móvil está llevando a cabo, contando con algunas de las mentes más brillantes, innovadoras, creativas y diversas de líderes de todo el país para hablar sobre temas que importan. La estrella de Netflix, que nació en la República Dominicana, pero es ciudadana estadounidense naturalizada, le contó al público su historia como hispana en los Estados Unidos.
“Soy inmigrante de primera generación y para mí siempre es un honor que me pidan que hable de mi herencia hispana porque la considero una bendición”, afirmó Polanco.

Durante la conversación se habló, entre otros temas, sobre el reconocimiento y el respeto a las ricas contribuciones de nuestras comunidades hispanas y latinas, y la importancia de forjar alianzas en todos los niveles de nuestra sociedad. Estos son algunos de los aportes extraídos de la conversación con Dascha Polanco, nuestra pionera.
<h4>No se trata solo de encontrar una carrera profesional, sino de encontrar tu propósito en la vida</h4>
“Antes de convertirme en actriz, trabajaba en el campo del cuidado de la salud. Durante ocho años me encargué de gestionar el departamento central de esterilización de un quirófano, es decir, todo lo que tiene que ver con la descontaminación y la esterilización necesarias para realizar cualquier procedimiento; vi procedimientos de todo tipo y conozco todos los tipos de instrumentos quirúrgicos necesarios. Al mismo tiempo, estaba estudiando para obtener mi segundo título universitario, que combinaba una carrera de grado y un máster en enfermería, pero ese no era mi propósito en la vida; buscaba algo más que una carrera profesional que me diera dinero. Me di cuenta de que en realidad tengo mucho de artista, y tuve que encontrar la confianza en mí misma para seguir ese camino. Al fin y al cabo, tenía un plan B al que siempre podía volver si era necesario, así que me dije: ‘¿Sabes qué? Voy a arriesgarme’. ¡Y ahora soy una actriz premiada!”.
<h4>Respeto también en el trabajo</h4>
“La comunidad hispana y latina representa un gran porcentaje de la población de este país. Es importante que nos respetemos y nos entendamos mutuamente; los que estamos en posiciones de liderazgo o somos influyentes tenemos la responsabilidad de utilizar nuestro poder para educarnos los unos a los otros sobre cómo hay que respetar al prójimo. A veces los problemas pueden surgir de cosas tan pequeñas como el pelo: solía trabajar como maquilladora, y me dijeron que no podía llevar el pelo rizado porque no era profesional. ¿Qué quieres decir con que no es profesional? No entiendo, esa fue mi respuesta. Quiero decir, si ese era mi pelo natural, ¿cómo no iba a ser profesional? Hay que celebrar lo que nos hace únicos y tenemos que lograr que eso sea aceptado en el trabajo: que el mensaje sea que, si llevo mi pelo rizado natural en el trabajo, o donde sea, eso es algo maravilloso”.
<h4>Sí a valorar la cultura, no a la apropiación cultural</h4>
“Sé que esto puede sonar como algo muy trillado o cliché, pero siento que el mundo es cada vez más pequeño con tanto acceso a información y conocimiento. Ya no hay ninguna razón para que seamos ignorantes, para que toleremos la opresión y busquemos excusas para justificar a aquellos que deciden no respetar las distintas comunidades, a aquellas personas que tienen un problema contigo por tu origen étnico, tu raza, tu cultura. Y esto se aplica incluso a temas como la moda; ahí es donde tenemos que autoanalizarnos y preguntarnos cosas como ‘¿Realmente estoy honrando a esta cultura, o solo lo hago por egoísmo para recibir atención de los demás? ¿Lo hago por los me gusta en las redes, porque es tendencia? ¿Realmente quiero vestir de esta manera y ser irrespetuosa?’. Me gusta respetar las distintas culturas, me gusta respetar las tradiciones y me gusta cuidar aquello que siento que es auténtico para mí. ¿Por qué lo hago? ¿Con qué objetivo? Debemos asegurarnos de que lo hacemos porque queremos honrar a otra cultura distinta a la nuestra, y no porque nos estemos apropiando de ella por los motivos equivocados”.
<h4>La importancia de no quedarse callado</h4>
“Para poder ser un aliado de la comunidad, hay que hablar alto y claro. A veces nos olvidamos de que, en los momentos de soledad y aislamiento, o cuando estamos pasando por momentos difíciles, nos hace falta oír una voz de esperanza, y por eso hace poco firmé la carta <a href="https://queridafamilialetter.org/" target="_blank" rel="noopener noreferrer"> "Querida Familia Latina"</a> junto con 200 celebridades latinxs más, como Eva Longoria, America Ferrera y Lin Manuel Miranda. Es importante que toda la comunidad hispana sepa que estamos aquí para apoyarlos y que somos conscientes de las dificultades que atraviesan. Como latinos, como comunidad, nos vimos todos afectados, porque esa es nuestra herencia compartida. Nuestra herencia pasa por estar unidos, estamos juntos en esto, seamos familia o no: si te metes con uno, te metes con todos nosotros. La carta era una carta de esperanza, esperanza de que estamos aquí y no nos vamos a ir hasta que todo el mundo tenga una representación igualitaria”.
<h4>Ser aliado: el trabajo empieza en casa</h4>
“Tengo dos hijos: una hija que está en la universidad y un hijo de 11 años. En casa me gusta recordarles cuáles son sus orígenes e ir más allá, evolucionar a través de las distintas culturas y respetarlas. En mi opinión, no se trata de lo que está bien o lo que está mal, sino de escuchar, de comunicarnos. Si eres un aliado, también les enseñarás a tus hijos a serlo, porque los niños y las niñas de ahora son más honestos, más inteligentes y más conscientes que nunca. Creo que es un tema de educación, de escuchar y de predicar con el ejemplo en casa, para que digan: ‘Si esto es lo que hago en casa, también puedo hacerlo fuera’”.
<h4>Sé la luz que buscas</h4>
“Si hay algo que me ha permitido sentirme más fuerte y más segura es saber que no estoy aquí solo para ser famosa, sino para ser una voz y un faro de luz para los que vienen detrás de mí y me han ayudado y dado su apoyo para que consiguiera mis metas. Cuando la gente me dice cosas como ‘¡Tú brillas demasiado, no me gusta cómo brillas!’, mi respuesta es ‘¿Sabes qué? No puedo apagar mi luz, porque trasciende’”.
Ahora las temporadas 1 a 7 de Orange is The New Black se pueden ver en Netflix. ¿Quieres disfrutar de una gran oferta en Netflix? Inscríbete en el plan familiar Magenta de T-Mobile. Y estate atento en esta página a más Aportes de pioneros.

In recognition of Hispanic Heritage Month, ‘Orange Is the New Black’ star Dascha Polanco joined T-Mobile in El Paso as part of the wireless company’s ongoing Talking with Trailblazers guest-speaker series.

Trailblazer Takeaways: ‘Orange Is the New Black’ star Dascha Polanco Celebrates Hispanic Heritage Month | T-Mobile Newsroom

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Aportes de pioneros: Dascha Polanco, estrella de Orange Is the New Black, celebra el Mes de la Herencia Hispana