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Se anuncia una importante meta de la fusión: iniciar operaciones bajo la marca emblemática de T-Mobile en todo el país el 2 de agosto

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Bellevue, Washington — July 16, 2020 — Today via <a href="https://youtu.be/M1twD1oeRrk" target="_blank" rel="noreferrer noopener">webcast</a>, T-Mobile (NASDAQ: TMUS) CEO Mike Sievert unveiled the company’s latest Un-carrier move, a comprehensive set of protections against a pervasive problem affecting everyone with a phone: scams and robocalls. The move, called Scam Shield, is the company’s response to a rising tide of scammers preying on Americans at their most vulnerable — a problem that’s only grown more severe in the wake of the coronavirus pandemic. Americans have already lost over $80 million to COVID-related scams this year, and it’s just getting worse — coronavirus scams increased 70% from May to June.1 Enter Scam Shield, an unparalleled set of free safeguards — including technology built into the heart of T-Mobile’s network — to protect customers against scams and robocalls at this critical time.

Scam Shield ataca este complejo problema desde todos los ángulos con una serie de innovaciones diseñadas para detener de plano a los estafadores, proporcionarle al cliente más información sobre quién llama y proteger su información personal; algunas de estas innovaciones incluyen:

Desde su fusión con Sprint, Scam Shield es la primera innovación Un-carrier de T‑Mobile e incluye protecciones para toda la familia: clientes de T‑Mobile, Metro by T‑Mobile y Sprint. And it comes as <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/_admin/uploads/2020/07/GlobalData-Report_Unwanted-Robocall-Challenge.pdf" target="_blank">new research</a> shows that T-Mobile’s network is already 30% better at detecting scam calls than other major networks — and that’s before Scam Shield.

“Ahora que Sprint ha pasado a formar parte de T‑Mobile, podemos hacer frente a problemas más grandes; por eso, hoy abordamos una de las dificultades más serias del servicio móvil: las llamadas fraudulentas y las robollamadas no deseadas”, señaló Mike Sievert, director ejecutivo de T‑Mobile. “Scam Shield nunca ha sido tan necesario como ahora. Los estafadores consideran el COVID-19 como una oportunidad para aprovecharse de las personas que viven en este país en su momento más vulnerable. Cuando vimos esta tendencia, supimos que debíamos actuar de manera audaz y rápida. Con Scam Shield, los clientes de T‑Mobile reciben menos llamadas fraudulentas. Y punto. Todo se debe a nuestra red de vanguardia”.

“Este es uno de los motivos por los que a mamá y a mí nos encanta trabajar con T‑Mobile”, dijo Anthony Anderson, 6 veces nominado para el Golden Globe y el Emmy, quien presentó el evento vía webcast. “Cuando ven un problema, como la creciente ola de llamadas fraudulentas, T‑Mobile actúa con determinación.  ¡Adiós, estafadores!” 

Americans were barraged by over <a href="https://robocallindex.com/history/time" target="_blank" rel="noreferrer noopener">58 billion</a> scam and unwanted robocalls last year, costing them over <a href="https://truecaller.blog/2019/04/17/truecaller-insights-2019-us-spam-phone-scam-report/" target="_blank" rel="noreferrer noopener">$10 billion a year</a>. And last year, the number of <a href="https://robocallindex.com/history/time" target="_blank" rel="noreferrer noopener">scam and unwanted robocalls grew by 22%</a>. Today, scammers see an opportunity in the global pandemic and are poised to take advantage of consumers’ health and financial fears. As the coronavirus began making news, scammers already made an estimated <a href="https://www.washingtonpost.com/technology/2020/03/19/robocalls-coronavirus-test/" target="_blank" rel="noreferrer noopener">1 million or more COVID-19 related calls</a> per day to Americans’ smartphones, and they were only getting started — COVID scams increased 70% from May to June and have already cost Americans over $80 million this year. Cualquiera de nosotros podría ser víctima de estos fraudes; de hecho, las últimas investigaciones indican que las personas de entre 20 y 30 años tienen casi tres veces más probabilidades que los adultos mayores de caer presa de estafas.[2]

T-Mobile to Carriers: “Be Better” Like all Un-carrier moves, Scam Shield started by listening to customers. Y lo que escuchamos es que estaban hartos. Las llamadas fraudulentas y las robollamadas son la queja número 1 presentada ante la Comisión Federal de Comunicaciones (FCC). Y, además, al igual que todas las innovaciones Un-carrier, Scam Shield está pensado para cambiar para siempre la industria del servicio móvil y desafiar a Verizon y AT&T a considerar este problema con la seriedad que reviste, en especial en estos tiempos.

Los ejecutivos de T-Mobile desafiaron a las compañías de servicio móvil a que aceptaran el reto, a que pusieran a los clientes por encima de las ganancias y a que dejen de cobrar por protecciones básicas. Verizon cobra hasta $7.99 al mes por protecciones, incluido algo tan simple como un Identificador de llamadas, ¡casi $100 al año!  El Identificador de llamadas es una función con tecnología de hace varias décadas, y les permite a los clientes estar en control y tomar decisiones informadas sobre si deben responder a una llamada y cuándo hacerlo. Y las compañías de servicio móvil lo saben. Incluso Verizon ofreció el Identificador de llamadas gratis por unos meses al comienzo de la pandemia del coronavirus... pero solo por un tiempo. Sin embargo, una solución temporal no alcanza cuando se trata de mantener protegidos a los clientes. El hecho es que las compañías de servicio móvil priorizan las ganancias por sobre la protección de sus clientes. Porque potencialmente podrían perder hasta $5 billones en ganancias si le dieran a cada cliente un Identificador de llamadas gratis, cambios de número gratis y un segundo número gratis.

"Como industria, tenemos que ser mejores.  Hoy por hoy, Verizon y AT&T se están aprovechando del miedo de los consumidores. Te cobran por protegerte de los fraudes y las robollamadas que llegan por su propia red. Eso está mal, y tiene que cambiar", agregó Sievert. "Podemos hacer mejor las cosas, y desde T-Mobile seguiremos corrigiendo esos atropellos de la industria. Hoy desafío a las compañías de servicio móvil a ponerse en marcha, a dejar de beneficiarse del miedo y hacer lo correcto, porque todos los clientes necesitan y merecen estar protegidos, y ahora más que nunca".

Up Next: Supercharged Competition Sievert also pre-announced a major merger milestone coming August 2, as the company combines brand operations with Sprint, unifying under the T-Mobile brand nationwide for the first time. A partir de ese día, T-Mobile se convierte en la marca emblemática de la nueva empresa combinada en las tiendas. La mayoría de las tiendas de Sprint cambiarán de cara con una nueva capa de pintura color magenta y el próximo lanzamiento de nuevas ofertas. T-Mobile se comprometió a que la fusión de Sprint y T-Mobile instauraría una red 5G de primer nivel y pasaría a ser un Un-carrier superpoderoso con la capacidad de desplazar a la competencia y ofrecer precios más competitivos. Los ejecutivos pronostican ofertas nuevas y radicales que se revelarán la semana próxima... que le permitirán ahorrar dinero a las personas, desafiarán a la competencia y elevarán los estándares de la industria. ¡Prepárense!

Advanced Network, Advanced Protection The Un-carrier has been at the forefront in the battle against spammers and scammers for years. Utilizando inteligencia artificial, aprendizaje automático y tecnologías patentadas, El Un-carrier analiza el comportamiento de las llamadas para proteger a los clientes a toda hora. Y gracias a las defensas integradas en la red de T‑Mobile, los clientes no necesitan un dispositivo, plan o app determinados para obtener protección. T‑Mobile responde a las nuevas amenazas y actualiza las protecciones de la red en tiempo real, mejorándolas como mínimo cada seis minutos, las 24 horas del día, los 7 días de la semana.

According to <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/_admin/uploads/2020/07/GlobalData-Report_Unwanted-Robocall-Challenge.pdf" target="_blank">new research</a> from analysts at GlobalData, T-Mobile’s network is already 30% better than the other major U.S. providers at identifying scam calls. Pero los estafadores no van a desaparecer como por arte de magia, y T‑Mobile no se conformará con ser “mejor”, especialmente en la situación actual. Por eso les presentamos Scam Shield.

Scam Shield Free Scam Identification and Blocking for Every Customer   All T-Mobile and Metro by T-Mobile customers get Scam ID and Scam Block and the full power of the T-Mobile network protecting them. Esto convertirá a T‑Mobile en el PRIMER y ÚNICO proveedor principal de servicio móvil que brinda protección contra los estafadores a todos sus clientes, sin necesidad de adquirir ningún dispositivo, plan o app especial. Con la función de Identificación de fraude de T‑Mobile, los clientes reciben una alerta de “Posible fraude” (Scam Likely) ante llamadas sospechosas. Y cuando los clientes activan el Bloqueo de llamadas fraudulentas, esas llamadas se bloquean a nivel de la red, por lo que los clientes ni siquiera las ven. Dado que T‑Mobile examina el comportamiento real de las llamadas en la red, la Identificación de fraude y el Bloqueo de llamadas fraudulentas pueden detectar llamadas falsas incluso cuando los estafadores cambian de táctica, en tiempo real.

Y ahora que Sprint forma parte de T‑Mobile, los clientes de Sprint también obtendrán protección gratis para identificar y bloquear llamadas fraudulentas y robollamadas no deseadas en la nueva versión de la app Call Screener, que anteriormente tenía un costo de $2.99 por línea al mes. With Scam Shield, EVERY T-Mobile customer — T-Mobile, Sprint, Metro by T-Mobile and even T-Mobile <a href="https://es.t-mobile.com/tablet/t-mobile-linelink-home-phone-adapter" target="_blank" rel="noreferrer noopener">LineLink</a> home phone customers — will get free scam ID and blocking.

Free, Enhanced Caller ID Americans get nearly 150 billion unknown calls every year3 — many of them mass-generated by scammers in hopes you’ll pick up. So we don’t answer calls from unknown numbers, and end up missing calls we really want — from the pharmacy, the kid’s school and today, even more important calls, like from contact tracers with potentially critical health information related to COVID-19. Until now, scammers and robocallers have been in the driver’s seat — it’s your phone, but they've forced you to avoid answering it.

Con Scam Shield, T‑Mobile les proporciona a todos sus clientes un identificador de llamadas GRATIS: todos los clientes individuales, familiares y de pequeños negocios de T‑Mobile, Metro by T‑Mobile y Sprint, a través de la nueva versión de la app Call Screener gratuita. Para millones de negocios y personas que no están en tus contactos, si nosotros sabemos quién llama, tú sabrás quién llama. And, with new improvements using <a href="https://www.fcc.gov/call-authentication" target="_blank" rel="noreferrer noopener">STIR/SHAKEN</a> technology, T-Mobile also shows when a number is verified and coming from a mobile phone at T-Mobile or another wireless company that’s implemented STIR/SHAKEN. Esto les proporciona a los clientes la seguridad adicional de saber que quien llama es una persona o un negocio real. Y eso les devuelve el control al darles más información para tomar mejores decisiones sobre qué llamadas responder.

T-Mobile es líder en la implementación de STIR/SHAKEN. El Un-carrier fue el primero en instaurar la tecnología, el primero en implementarla en varias redes, y se ha integrado con más socios de redes que ninguna otra compañía, incluyendo Comcast, AT&T e Inteliquent, para que más clientes de T-Mobile vean números de teléfono verificados, en comparación con cualquier otra empresa en la industria.

Free Second Number When email spam got out of control, we all got a second email address. Ahora, los clientes de T‑Mobile pueden obtener eso mismo, pero para su número telefónico. Presentamos T‑Mobile PROXY: un segundo número gratis para que tu número personal siga siendo personal. Es como tener una carpeta gratuita de llamadas no deseadas para tu teléfono. No se requiere pagar por ninguna línea adicional ni un teléfono especial.

Los números PROXY pueden administrarse fácilmente desde la app DIGITS de T‑Mobile, y toda la familia puede compartirlos y usarlos en cualquier momento en que no quieras proporcionar tu número personal.  Las llamadas, correos de voz y mensajes de texto de PROXY se mantienen separados de tu número principal, y puedes revisarlos cuando quieras desde la app DIGITS. Los clientes con planes Magenta, Magenta for Business y Essentials pueden obtener un número PROXY gratis por cuenta. 

Free Number Change If your personal number has become a spam magnet, shake persistent scammers with a new number for free, while Carriers charge up to $36 for a clean slate.

Free Scam Shield App The new, free Scam Shield app (formerly Name ID) is the place to activate all these protections — it’s where you can turn Scam Block on and off, access free Caller ID, find out how to get a PROXY number and number change, and check out the new dashboard that shows all the calls the network has flagged and blocked for you, in real time.

Scam Shield Premium les proporciona aún más control a los clientes.  Envía categorías enteras de robollamadas no deseadas directamente al correo de voz, como las llamadas de telemarketing, crea listas de “bloquear siempre”, y obtén transcripción de correo de voz a texto para acceder rápidamente a tu correo de voz. Scam Shield Premium tiene un costo de solo $4 por línea al mes para clientes del servicio pospagado de T‑Mobile, y viene incluido sin cargo adicional para clientes con Magenta Plus.

Free Be ID Aware with McAfee for T-Mobile The Un-carrier is going beyond bolstering their own technologies to protect customers. T‑Mobile se ha asociado con los expertos de McAfee para ayudar a proteger la identidad de los clientes. Presentamos Be ID Aware: un nuevo servicio de alerta de monitoreo de identidad por 12 meses. Con Be ID Aware, los clientes recibirán una notificación cuando su información privada aparezca en la Internet profunda, para que puedan tomar medidas de protección tales como cambiar contraseñas, monitorear transacciones o implementar congelamientos de crédito. Si su identidad queda en peligro, los especialistas en recuperación ayudarán a restablecerla. Esos especialistas también ayudarán a cancelar y reemplazar tarjetas de identificación y de crédito en caso de extravío o robo de la billetera electrónica de un cliente.

Availability T-Mobile postpaid and Metro by T-Mobile customers can download Scam Shield starting July 24 on <a rel="noreferrer noopener" href="https://www.apple.com/ios/app-store/" target="_blank">App Store</a> or <a rel="noreferrer noopener" href="https://play.google.com/store?hl=en_US" target="_blank">Google Play</a>. To turn on Scam Block right now, T-Mobile postpaid and Metro customers can simply dial #662# to tell T-Mobile’s network to stop those calls before they ever reach your phone.

Also on July 24, Sprint iOS customers can download the upgraded Call Screener app from the <a rel="noreferrer noopener" href="https://apps.apple.com/us/app/sprint-call-screener/id1229687123" target="_blank">App Store</a>, and Android customers simply open and enable the pre-installed app. In the app, Sprint customers can get their free scam ID and blocking, and activate free Caller ID. Y mientras realizan la transición a la red de T‑Mobile, pueden obtener la app de Scam Shield y todas las protecciones a nivel de la red de T‑Mobile.

Customers can sign up for Be ID Aware for free for twelve months at <a href="http://es.promotions.t-mobile.com/" target="_blank" rel="noreferrer noopener">promotions.t-mobile.com</a> or <a rel="noreferrer noopener" href="https://promo.metrobyt-mobile.com/" target="_blank">promo.metrobyt-mobile.com</a> using their phone number and the code 2020McAfee, between July 24 and August 31 while supplies last. And, Sprint customers can request it online at <a rel="noreferrer noopener" href="https://www.sprint.com/en/shop/offers/base-offers.html" target="_blank">sprint.com/scamprotection</a> — just select McAfee Identity Protection to register.

For more information on Scam Shield, visit <a rel="noreferrer noopener" href="https://es.t-mobile.com/scamshield" target="_blank">www.t-mobile.com/scamshield</a>.

1 <a target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fpublic.tableau.com%2Fprofile%2Ffederal.trade.commission%23%21%2Fvizhome%2FCOVID-19andStimulusReports%2FMap&esheet=52251301&newsitemid=20200716005805&lan=en-US&anchor=FTC+COVID-19+and+Stimulus+Report&index=19&md5=d4c58210c05756f1b179afcb71688b54" rel="noreferrer noopener">FTC COVID-19 and Stimulus Report</a>

2 <a rel="noreferrer noopener" target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.ftc.gov%2Fsystem%2Ffiles%2Fdocuments%2Freports%2Fconsumer-sentinel-network-data-book-2018%2Fconsumer_sentinel_network_data_book_2018_0.pdf&esheet=52251301&newsitemid=20200716005805&lan=en-US&anchor=Consumer+Sentinel+Network&index=20&md5=a2c0a9d8e8176a167f948bacda87b819">Consumer Sentinel Network</a>, Federal Trade Commission, February 2019

3 Calculated using <a rel="noreferrer noopener" target="_blank" href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fassets.hiya.com%2Fpublic%2Fpdf%2FHiyaStateOfTheCall2019.pdf%3Fv%3Dff6a3203004af7328a696e57bcb949dd&esheet=52251301&newsitemid=20200716005805&lan=en-US&anchor=Hiya+State+of+the+Call+EOY+2019&index=21&md5=d8466386b11bb541d514e05cdceccb0a">Hiya State of the Call EOY 2019</a> and US mobile subscriber data

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Capable device & qualifying service req’d. Turning on Scam Block might block calls you want; disable any time. 1 number change per line per year. 1 PROXY Number per account; may be cancelled for non-use. El servicio 911 está disponible a través de DIGITS, pero es recomendable usar un número telefónico o conexión habitual si es posible. Siempre proporciona al operador del servicio 911 tu ubicación y un número telefónico para devolverte la llamada; dicha llamada podría ser respondida por otras personas que compartan el servicio. See DIGITS Terms of Use for additional 911 information. Be ID Aware: se requiere canje oportuno del código; 1 por línea.

T-Mobile US Inc. (NASDAQ: TMUS) es El Un-carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos. Los clientes de T-Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible para disrumpir el mercado y así crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T-Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T-Mobile, Metro by T-Mobile y Sprint. Para obtener más información, visita: <a href="https://es.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://es.t-mobile.com</a>.

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T-Mobile Unveils Latest Un-carrier Move: Scam Shield — A Massive Set of Free Solutions to Protect Customers From Rampant Scams and Robocalls | T-Mobile Newsroom

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T-Mobile Unveils Latest Un-carrier Move: Scam Shield — A Massive Set of Free Solutions to Protect Customers From Rampant Scams and Robocalls

T-Mobile revela la última decisión de Un-carrier: Scam Shield - Un enorme conjunto de soluciones gratis para proteger a los clientes contra el exceso de llamadas fraudulentas y robollamadas

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For the fourth consecutive year, the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile's Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

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We’re celebrating the 30th anniversary of the American Disabilities Act (ADA) this month. Can you talk a bit about how the ADA has helped pave the path toward equity for everyone, regardless of ability? It’s unbelievable to step back and realize the ADA – a civil rights act that prohibits discrimination against people with disabilities – was signed into law only 30 years ago this July. And when you think about all the active conversation around the Black Lives Matter movement, it’s clear we still have a long way to go to truly achieve equity for everyone, regardless of race, sexual orientation or ability. The 30th anniversary of the ADA is a time to celebrate the progress we’ve made towards disability inclusion, but it’s also important that we recognize more work must be done.

At T-Mobile, we know it’s our diverse and passionate workforce that makes us the best at what we do. In observance of the ADA this year, T-Mobile’s Access for Disabilities Network is putting in the work, sharing resources and educating employees about how they can contribute to a more inclusive and accessible workplace.

Can you tell us more about the mission behind T-Mobile’s Access for Disabilities Network and your role as co-chair? T-Mobile’s Access for Disabilities Network (ADN) is one of the company’s six employee resource groups. With over 11,500 members nationwide, we’re committed to creating a place where each of us can perform to our best ability in a supportive work environment.

I’ve been on the ADN board for the last three years. As vice-chair and now as co-chair of the ADN, I’m a champion for people with intellectual and physical disabilities and an advocate for their inclusion in the workplace and community. Whether it’s standing up for workplace accommodations or raising awareness for disabilities like mental health or autism – ADN is helping make an impact within our community.

My ultimate goal is to “disable the label” and foster a work environment where employees can broaden their understanding and awareness of the many unique talents that people with disabilities have to offer – and it’s been awesome to see that our frontline and employees across the country are just as passionate about accessibility! We’ve had a 20% increase in membership and disability inclusion events across our 55 DE&I chapters has more than doubled in just the last year.  

What do you mean by “Disable the Label?” “Disable the label” is about not being labeled or defined by our disabilities. A big turning point for our network and the company happened this February when we changed the narrative from Autism Awareness Month to Autism Acceptance Month. We focused on educating employees on the social model of disability and shed light on the beauty of neurodiversity inside and outside of T-Mobile.

The ADN strives to “disable the label” by creating an environment that advocates for and supports our employees living with disabilities. That also means fostering a culture where people feel comfortable asking questions and sharing what’s on their minds. It’s through this proactive dialogue that we all learn how to better support each other – while also recognizing each other’s greatest strengths. This, in turn, helps us fuel career growth and opportunities where people can thrive.

You mentioned a huge increase in ADN membership. Who can become a member? All T-Mobile employees are welcome to join the ADN! In a lot of cases, employees reach out to us for support because something happened in their lives – a child or spouse or friend might have received a diagnosis that they know nothing about. But the ADN is creating a space where people find a sense of community, and resources for themselves, their family, friends and even their customers.

We’re also inclusive of employees living with disabilities, caretakers and allies because we want everyone to have the opportunity to broaden their scope of understanding about accessibility. It’s an all-encompassing mission to make sure everyone is educated about accessibility, even if they don’t have a disability. 

Why were you inspired to join the ADN? The ADN was a draw for me when I joined the company four years ago because it aligned so well with my personal life and volunteer work. I grew up with my favorite family member, my cousin Liza, who had Down syndrome and was a Special Olympics athlete. That’s also how I got involved with Special Olympics as a year-round volunteer. My athletes know me as “Coach Savy.” I coach basketball every week in the winter, track and field in the spring and football and softball in the fall – all leading into our state games. And I sit on the events committee where I help fundraise – if I’m not coaching, I’m fundraising.

My personal life is centered around all thing’s disability inclusion. It’s my passion!

What makes T-Mobile a best place to work for disability inclusion? Disability inclusion is about more than just hiring people with disabilities. It’s about creating a culture where employees can bring their full selves to work each and every day. It’s about providing the same opportunities to succeed and grow professionally, regardless of any visible or non-visible disability. Inclusion is about embracing people’s differences and is core to what makes T-Mobile such a great place to work.

“Be You” is our mantra and we really do mean it here. Our inclusive culture comes from the top down and I think leadership truly sees the value that comes from a diverse workforce. It’s even a part of our company values that employees are encouraged to be bold, think big and make a difference. I constantly have moments where my athletes or members of the ADN astonish me with comments about a subject I would have never thought of. It’s this kind of environment where individuals with disabilities can thrive by contributing a different dynamic and perspective, which is why we’re actively recruiting at events sponsored by organizations like the National Wheelchair Basketball Association – to find the best talent!

All these things contributed to T-Mobile’s top score on the Disability Equality Index. It’s a collective win for the company – not just ADN – because it took every employee and every line of business to contribute to an accessible workplace and receive that 100.

What do you want readers to take away from T-Mobile’s top score on the Disability Equality Index? Diversity and inclusion are at the heart of the Un-carrier culture – which is why we embrace the ADA as a victory in the fight for equity for all. And today we celebrate our ongoing efforts to provide a fair and accessible workplace to ALL employees.

To learn more about diversity and inclusion at T-Mobile, visit our <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity">Careers Page</a>.

Employee Spotlight: What Makes T-Mobile A Best Place to Work For Disability Inclusion | T-Mobile Newsroom

Employee Spotlight: What Makes T-Mobile A Best Place to Work For Disability Inclusion

Kate Stevens

For the fourth consecutive year, the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile’s Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

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The bestselling author and director of the Boston University Center for Antiracist Research joined T-Mobile for its Talking with Trailblazers guest-speaker series.

More than 7,000 T-Mobile employees recently tuned in to a livestreamed conversation between EVP of Customer Care Callie Field and Professor <a href="https://www.ibramxkendi.com/about">Ibram X. Kendi</a>, bestselling author of How to Be an Antiracist. The event was a part of T-Mobile’s ongoing <a href="https://es.t-mobile.com/news/trailblazer-takeaways-black-history-month-2020">Talking with Trailblazers</a> series, organized by the Un-Carrier’s Multicultural Alliance in observance of Juneteenth, and it found the two discussing ways that all of us can take part in ending systemic racism.

In addition to authoring numerous award-winning books, the professor of history and international relations is also the director of the <a href="https://www.bu.edu/antiracist-center/">Boston University Center for Antiracist Research</a>.

“You have some who argue that it’s the responsibility of people of color to fix racism, and you have others who argue it’s the responsibility of white people to fix racism,” Professor Kendi said during the talk. “I would argue that it’s the responsibility of people to fix racism. Historically, we’ve had people who have come together from different races who have used their expertise and their abilities to challenge racism. That’s what we need. It’s not the responsibility of any racial group, it’s the responsibility of us all.”

Here are other key takeaways that Professor Kendi offered during this timely and important Talking with Trailblazers event.

How to be an antiracist on an individual level… “How is someone addicted to racism? Well, if you’ve been born and raised to understand the world and relate to people and policy and institutions through a racist prism, you can’t just turn that all off — that’s not the way the mind works. Realizing and admitting one’s racism is a huge step. Just as for someone who is addicted to a substance, it is a huge step to overcome the denial. And so if the heartbeat of racism is denial, then the heartbeat of antiracism is confession, admission, acknowledging. Because that opens the door to treatment. That opens the door to beginning to shed one’s self of the racist idea that one is nurtured in, that gives that person the opportunity to stop supporting racist policymakers and policies and begin supporting antiracist policymakers and policies. It’s a steady, everyday process trying to overcome an addiction.”

And on a company level. “At the heart of my work is providing a vocabulary for people, whether that’s people in a community or people in a company, to not only be able to identify their own racism, but being able to identify the racism persisting within the company or even in the company sector. I think that one of the ways in which a company can facilitate that mission is to define terms. Maybe you replace the current diversity statement, or add to the diversity statement, and in that you would define what a racist idea is, what an antiracist idea is, what a racist and antiracist policy is — literally defining.

“Then you can create a mechanism for what happens when a person expresses a racist idea based on that definition. What’s the process? How should people respond to them? So that everyone has a collective understanding of what’s going to happen when, for example, someone states a racist idea when you’re in a meeting. Maybe the discussion is about recruiting more Black people, and someone says, ‘Well, those Black people are not qualified.’ What’s the process of responding to that person’s racist idea?

“I think that [response] can be systematized. A company is typically based on policies and processes, so you can create a process that everyone is committed to and everyone understands. The person who’s on the receiving end, who just said Black people are not qualified, they’ll see the company policy. That’s absolutely critical, because what oftentimes happens now is it’s individuals on individuals, as opposed to a person feeling they have the backing of the actual policy and the values of the company.”

“Microaggression” is not actually the right word for what people are experiencing. “The way Black people and other groups that are subjected to microaggressions experience it is not as merely a small aggression. Their experience is more related to abuse. And so that’s why I call it racist abuse. And we should not think about these instances in isolation, because people don’t experience them in isolation.

“If I walk out of my home right now and I start walking down the street and an older white woman grabs her purse and crosses the street, and then I get to the next street and a police officer harasses me and says I fit the description [of a suspect], and then I walk into a store and I’m followed by a clerk, I’m not just thinking about each of these individual instances, I’m thinking about them in their aggregate. And I’m going to have an emotional response that is more indicative of somebody being abused than simply an aggression. And I think that’s why I like to call it racist abuse rather than microaggression.”

Empathy is key. “I think one of the critical aspects of being antiracist is to step outside of yourself. I recently wrote an essay entitled <a href="https://www.theatlantic.com/ideas/archive/2020/06/american-nightmare/612457/">“The American Nightmare,”</a> which spoke to what it feels like to not only be subjected to the dangers of racism but [to also be] considered dangerous. And also what it feels like for a Black person who knows that George Floyd could have been them, who knows Breonna Taylor could have been them. And you have white people who refuse to step into their souls to empathize. That’s why I continuously ask people to step into these people’s souls, to really step into their bodies, to really understand what it means to be Black, because you’re not going to understand your advantages and privileges without that.”

How to be an antiracist as a colleague and friend. “I think white people [need] to recognize that there are many Black people who are in pain and who are mourning, and who are grieving, and who are outraged. And so, it may not be the time to call, it may not be the time to pull them aside in the coffee room or to call them up and say, ‘Teach me about race!’ This may not be the time. And so instead of contacting your Black colleague who probably is not an expert on racism, and has their own expertise, it may be better for you to read up on the topic. And that then allows your Black colleagues to continue to grieve and feel their sort of pain.

“And I think simultaneously, it is stepping back and recognizing the humanity of people. When they suffer through traumatic situations, they’re going to feel it emotionally. And you should be more focused on their feelings and what they’re going through than your own feelings of shame or guilt or whatever. When your Black colleague calls you, or pulls you aside to listen, if they’re challenging you because they’re connecting about something that's in the news with something that you did to them, be willing to admit it and say I’m sorry. Be willing to change. I mean, people’s feelings aren’t wrong. I suspect the Black folks who are your colleagues are not just thinking about what happened to George Floyd, they’re thinking about what happened to them. And people should recognize that.”

There’s reason for hope. “There was a time in which people imagined that being able to walk around and talk on a cell phone to someone halfway around the world was impossible. There was a time in which that was completely inconceivable. But somebody imagined it being possible. Somebody believed in the possibility of change. You have to believe in the possibility of change in order to bring it about. And even if it seems completely daunting, even if it seems completely impossible, even if that world seems like it’s extremely far away, you have to believe in its possibility in order to bring it about.”

Stay tuned for more takeaways from T-Mobile’s Talking with Trailblazers series.

Bestselling author and director of the Boston University Center for Antiracist Research Ibram X. Kendi joined T-Mobile for its Talking with Trailblazers guest-speaker series.

Trailblazer Takeaways: Ibram X. Kendi on Being an Antiracist | T-Mobile Newsroom

Trailblazer Takeaways: Ibram X. Kendi on Being an Antiracist

JasonAdams

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For Team Magenta, June is usually a month of rainbows.

It’s Pride month, and any other year at T-Mobile, our teams would be right in the middle of organizing parade attendance — scheduling, arranging transportation, and making sure employees are equipped with magenta and rainbow flags, fans, t-shirts, tutus, cowbells and more to celebrate. We’d have thousands of our employees make a strong showing at Pride celebrations across the country.

Our Pride plans at T-Mobile this June were already under revision, given the shift in parade schedules to allow for physical distancing and personal safety. Naturally, our employees have demanded a second revision to how our company looks at Pride this year, to prioritize the moment that is happening now.

To understand our shift for T-Mobile, we want to first acknowledge the history of Pride, which originated with celebrations one year after the Stonewall Riots took place in 1969. While the Stonewall Riots were a catalyst for bringing forth Pride celebrations the following year, it was the timing of the movement against a backdrop of civil rights advocacy — the second wave of the women’s rights movement, the rise of counterculture and anti-war sentiment, as well as the group of diverse people involved speaking up for the battle they want to fight — that made the movement possible.

Many in the crowd at Stonewall the night the raid took place, and in the protests following, were young, drag kings and queens, trans and Black or of color — and many credit transgender activist Marsha P. Johnson and drag king Storme DeLarvarie for sparking the demonstrations. It was the Black community that stood up and decided that the battle for LGBTQ+ equality was what needed to happen at that moment.

Right now, 50 years after the first Pride march, we’ve experienced a similar story of intersectionality at T-Mobile, aligned with many others around the country. The rainbow banners of Pride will be raised in solidarity with the Black Lives Matter movement. Our employees, specifically our LGBTQ+ and Black employees, have been clear on what they want to see. The conclusion is one that we saw back in 1969:

From the beginning, T-Mobile has embraced employees as a valued resource to inform the business on how to act. We are thankful that we not only have a diverse employee base, but that our culture of inclusivity allows all of us to speak up, be heard and take action. Pride participation at T-Mobile began much like it did for the world — as a grassroots movement that laid the groundwork for an influential, company-wide commitment.

Back in 2013, some 30 employees from our two call centers in Albuquerque took it upon themselves to represent T-Mobile in their local Pride parade. The following year, the news of these employees spearheading this participation traveled north to the company’s headquarters, where their enthusiasm inspired another hundred employees to not only march in, but also sponsor the Seattle Pride parade.

The team has added cities and parades since, leading up to last year’s <a href="https://es.t-mobile.com/news/t-mobile-pride-2019">World Pride Parade in New York City</a> — the biggest on Earth — where hundreds of us marched alongside a giant float at the head of the parade and T-Mobile was the sole presenting sponsor. The massive support for Pride turned into a company stance — with T-Mobile publicly supporting initiatives like the the LGBTQ+ Equality Act, signing an <a href="https://www.hrc.org/blog/over-200-businesses-file-amicus-brief-in-support-of-lgbtq-workers">Amicus Brief</a> last summer on the Supreme Court Case on LGBTQ+ workers — which finally passed just this week.

This snowball effect started with our employees, who demanded we do more from the business, and made it happen. Which is a similar spirit that we are seeing now with social justice campaigns happening in the world in this very moment — originating as a grassroots movement.

As such, our support is rooted in our core belief that the best workplace welcomes everyone for exactly who they are. Yes, Pride month this year looks different not just because of the pandemic — but because we’re also witnessing American history in real-time. And this year, by re-evaluating our Pride participation and once again listening to our employees, their desires and needs, we were able to see a much-needed and overdue correction for historical injustice in this country.

Today’s movement for racial equality is overdue. Fifty years ago, the civil rights movement and the LGBTQ+ activism galvanized during the Stonewall Riots existed side-by-side. This year at T-Mobile, we will take up renewed racial justice efforts as our very recognition of Pride.

Over 39% (and growing) of T-Mobile employees are part of our <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity">six diversity and inclusion employee resource groups</a>, and these team members at every level and from every corner of our company set the agenda for Pride. This year it is abundantly clear that our Pride belongs to our Black colleagues and the Black community, and we’ll stand together to fight for overdue racial equality.

While you won’t see extra magenta in on the streets of Pride parades this June, our Pride and Allies Network and Multicultural Network Employee Resource Groups have come together to advise on ways we can prioritize racial justice this month. For instance, on social media, we’re suggesting that the brand and employees alike focus on amplifying Black voices. Internally, we are encouraging strong and healthy conversations, both in large meetings and small groups — to hear feedback from Black employees on what more we can all do.

We’re not coming together just to celebrate Pride — we’re coming together as Black colleagues and LGBTQ+ colleagues and allies, because we believe in the visibility and value of all of our teammates. We will listen to each other and teach each other, because each of us has a part to play in making T-Mobile a better company and making America a better country.

Black Lives Matter. Your Fight Is Our Fight.

For Team Magenta, June is usually a month of rainbows. It's Pride month, and any other year at T-Mobile, our teams would be right in the middle of

At T-Mobile, Your Fight Is Our Fight | T-Mobile Newsroom

En T-Mobile, tu lucha es nuestra lucha

For Team Magenta, June is usually a month of rainbows. It’s Pride month, and any other year at T-Mobile, our teams would be right in the middle of

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T-Mobile apoya a la comunidad afroamericana.  We firmly believe that racism, hatred and inequality have no place in our world - and every person has the right to feel safe, seen and heard.

Al mismo tiempo, sabemos que el racismo sistémico es una realidad. Existe desde hace mucho tiempo. Y no puede ser ignorado. Si queremos un mundo mejor, debemos ACTUAR para crearlo.

We mourn the senseless killings of George Floyd, Breonna Taylor, Ahmaud Arbery and all of the victims of racial injustice across the country and around the world.  As George Floyd has been laid to rest, I want to be clear that we at T-Mobile are firm in our belief that Black Lives Matter - and we stand for change, for justice and for equity.

A lo largo de la historia, hemos comprobado que el verdadero progreso suele evidenciarse después de una gran adversidad, si esta se trata como un tema importante y urgente. Juntos podemos y debemos aprovechar este momento, y no abandonarlo hasta lograr cambios en el futuro. 

At T-Mobile, we are committed to growing, learning and evolving. Hemos dedicado las últimas dos semanas a escuchar con mayor detenimiento a nuestros empleados afroamericanos, y a aprender tanto de ellos, como de todas las personas que han hecho oír su voz en el país.  We have been intently focused on identifying immediate steps we can take for our team, our company and our communities. 

The Un-carrier has long stood for Diversity, Equality and Inclusion – and that will not change.  Nuestro objetivo es apoyar un mercado diverso, con una organización diversa.  We are a stronger company because of the diverse talent, diverse backgrounds and diverse experiences of our team today. 

Es por eso que estamos haciendo cambios significativos. Implementaremos una mayor diversidad de talentos y una mejor representación de las minorías en los puestos de liderazgo, a través de nuevos programas y procesos que optimicen nuestra metodología de contratación, el modo de distinguir y premiar a las personas, y la manera en que guiamos y apoyamos a nuestros empleados con el fin de que avancen en sus carreras.  We are taking steps, such as our decision this week to ensure every job we fill and every promotion we make should include a diverse slate of candidates for the opportunity - and our high potential management and executive talent programs will include significantly increased participation by people of color.  Las medidas intencionales de esta naturaleza son un importante punto de partida, y son solo el comienzo. También trabajaremos para garantizar una mayor inclusión en toda nuestra empresa y pondremos en práctica planes orientados a continuar esta conversación con nuestros equipos y a capacitarlos, para garantizar un ambiente laboral inclusivo. 

También estamos implementando programas para apoyar a las empresas de afroamericanos y a las comunidades de minorías de todo el país.  Mucho de este trabajo ya está en marcha como resultado de una sociedad enfocada en la diversidad, el Memorándum de Entendimiento que firmamos el año pasado con seis organizaciones nacionales de derechos civiles, y nuestro compromiso de financiar con una subvención de $25M la obra importante que realizan en nombre de todos los que vivimos en este país.  We recognize that we have an opportunity and the responsibility to take even more action – and we will.

Our magenta team remains committed to keeping families, colleagues and businesses connected during this complex and historic time.  Mientras lo hacemos, tomaremos este momento para aprovechar nuestra posición y colaborar en hacer del cambio una realidad. Escuchamos y aprendemos, y aceptamos el desafío de tomar más medidas y generar un cambio.

Como sociedad y como compañía, tenemos la obligación de hacer las cosas mejor. Hemos dado comienzo a esta importante labor y seguiremos enfocándonos en ella hasta que se logre un verdadero cambio, e incluso cuando se logre, seguiremos adelante. Ese es mi compromiso.

Full statement also on <a href="https://es.t-mobile.com/brand/we-stand-in-solidarity-and-support?icid=MGPO_TMO_P_20BLM_7A801V9ERKNNRYOX20934" target="_blank" rel="noreferrer noopener">T-Mobile.com</a>.

T-Mobile apoya a la comunidad afroamericana. We firmly believe that racism, hatred and inequality have no place in our world - and every person has the

We Stand in Solidarity &amp; Support | T-Mobile Newsroom

Nos solidarizamos y brindamos nuestro apoyo

We Stand in Solidarity & Support | T-Mobile Newsroom

T-Mobile apoya a la comunidad afroamericana.  We firmly believe that racism, hatred and inequality have no place in our world - and every person has the

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Each May, Military Appreciation Month offers T-Mobile the opportunity to highlight the thousands of veterans and active military members in its ranks, and to thank military personnel everywhere for their service.

Earlier this month, Jon Freier, T-Mobile EVP of Consumer Markets and co-executive sponsor of the company’s Veterans & Allies Network employee resource group, <a href="https://twitter.com/JonFreier/status/1262559673296629760?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweethttps://twitter.com/JonFreier/status/1262559673296629760?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet">paid tribute</a> to several Team Magenta members who have been activated by the National Guard to support the federal response to the COVID-19 pandemic. T-Mobile also continues to invest in career development and transitional programs for veterans looking for jobs after service, partnering with experts like <a href="http://www.warriors4wireless.org/">Warriors4Wireless,</a> <a href="https://fourblock.org/">FourBlock</a> and <a href="https://www.hiringourheroes.org/">Hiring Our Heroes</a>.

Today we’re sharing an interview with Jose Hernandez, a former U.S. Army Special Forces paratrooper who now works as a T-Mobile field technician. Jose talks about the family-like mindset he shared with his fellow soldiers, how his job keeps him on his toes, and the work T-Mobile does to support veterans.

In short, Jose says, “The culture here supports our culture in the military, too.”

Can you tell us a little bit about your personal story?

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I am first-generation American, born in the United States. My family migrated from Mexico. I was born and raised in East LA, and I love everything about my background and my heritage. As a Latino growing up in that community, it’s what I know.

At the age of 18 I joined the military and spent four years serving the country, getting to know all sorts of great people and experiencing all sorts of amazing things. I was very naïve, but I got an excellent jump and approach at everything.

I was a paratrooper in the military, attached to a special-forces unit right off the bat. I didn’t know what I was signing up for when all of that went down. Honestly, it was possibly the best years of my life. I got to work with some of the best guys the military can provide, and the training that I got was a cut above everything else I could’ve wished for.

From my first day jump to my first night jump to relying on the friends that I had, the sense of brotherhood was always amazing, and I never really experienced that before. I don’t have any brothers, and I experienced what it felt like to have a brother. Placing your life in the hands of others is pretty surreal. It’s pretty awesome.

And you started with T-Mobile directly after?

After four years in the military, 2000-2004, I started my family — I have a son and a daughter — and from then my adventure with T-Mobile began. I’ve been with T-Mobile now for 14 amazing years. I started as an IT technician, and in the past six years I transferred from the IT department to the engineering department.

What does a typical day in your life look like?

Honestly, I can’t tell you what a typical day is in the life of a field tech because it’s constantly changing. We have company-issued vehicles, either a truck or SUV. I have a Chevy Traverse. In that vehicle I have all of my tools. Today I had to change a router at a site for a 5G upgrade. I climbed the roof five times today alone, hoisting my equipment up there to do what I have to do. It has a ladder mounted on the side of the building, but we have specific safety protocol that we have to follow.

I love my job because I have to constantly maintain myself. In this role, you have to be disciplined and you have to keep yourself open to learning new things.

Did you have technical network experience before you started working at T-Mobile?

In the military, because the base I was in was so small, I had to be the IT guy. I had no IT background, so I learned on the fly, managing our network and managing servers. So when I got out of the military and I joined the IT department at T-Mobile, it was super easy. It’s along the lines of what I did in the military. So, transferring from the IT department for T-Mobile to the engineering department was seamless.

We are considered emergency responders as field techs, so we have an immense responsibility to make sure that our network is up and running so customers can call their loved ones and rely on their devices. Especially now in this heightened environment. That being the case, it’s business as usual with an even higher priority to our customers.

How about the 5G rollout? Has that affected things?

Immensely. For myself personally, it’s pretty much pedal to the metal. We’re going hard. I have never been prouder of my peers. My projects alone required a lot of overtime across the team, and I received recognition from all sorts of people. And honestly, as much as it was cool getting recognition, I have my peers to thank for that because without them we couldn’t have gotten things done.

What is unique about what veterans bring to the job?

We get that we have a responsibility. We have that can-do attitude, that teamwork ethic where we know sometimes you have to rely on someone else to get the job done. There’s no shame in reaching out to the person next to you for help.

We just take a whole lot of pride in what we do, and we’re very grateful to have a company that takes care of us and enables us to do what we have to do, that gives us the tools — not just the physical tools but the knowledge to learn and grow — and we know, that if we ever have an issue with something, we can speak up and get resolution.

What would you tell veterans considering a career at T-Mobile?

I would tell them this is the place to do it! I’ve talked to other veterans and told them to come to T-Mobile. I’ve recommended a couple guys who now work in our retail department, and I’ve trained other veterans in my department. It’s definitely a great place to work!

From employee benefits and military discounts to its pledge to hire 10,000 veterans and military spouses by 2023, T-Mobile is honored to serve those who serve our country. <a href="https://es.t-mobile.com/responsibility/community/military">Find out more on our website.</a>

Each May, Military Appreciation Month offers T-Mobile the opportunity to highlight the thousands of veterans and active military members in its ranks, and

Employee Spotlight: How Military Veterans Power the Un-carrier | T-Mobile Newsroom

Espacio para empleados: Por qué los veteranos del ejército potencian el Un-carrier

AlexandraFidler

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T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made the Un-carrier’s customers <a href="https://es.t-mobile.com/news/t-mobile-customers-happiest-and-fastest-lte-for-five-years" target="_blank" rel="noreferrer noopener">the happiest in wireless</a>. And we’ve only just started.

Now, fresh off a historic merger with Sprint and our 25th consecutive quarter of customer growth, the Un-carrier is looking toward the future. We’ll double down on our customer experience obsession as we work to build America’s best nationwide 5G network, expand our business into rural areas, and enter new markets. This will be no small feat… so it’s time to grow.

Attention all smart, talented and ambitious teammates with a relentless focus on customers… Team Magenta may have a spot for you!

Through our Un-Carrier Jobs Initiative, T-Mobile will be hiring for over 5,000 jobs over the next year across the country. These new positions map to the company’s priority and growth areas primarily focused on serving customers — including our Retail, Customer Care, T-Mobile for Business, Product and Technology (IT) organizations, among others.

Here are a few of the roles we’ll be hiring for in the months ahead:

Retail/Consumer Markets - Mobile Expert – Mobile Experts work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe T-Mobile as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new relationships, and deepen existing ones, is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Customer Care – Associate Expert - T-Mobile is changing Customer Care for everyone by doing something the other carriers can't. We brought together a Team of Experts to give our customers an experience unlike any other, breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve their problems whenever and however they want. You can join the revolution to be Famous for Care in key markets where we’re growing. Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We know what you’re thinking: how do I become an Expert if I’m just joining T-Mobile? Great question. Here’s the deal: bring your passion for customers and excitement for technology – we’ll invest in you to become the Un-carrier Expert you were meant to be. Product and Technology (IT) - Software Engineers (all levels) - At the core of the Un-Carrier’s successful disruption of the wireless industry is a nationwide 5G network, award-winning customer service, and a multifaceted group of software developers. The Un-carrier’s Product & Technology (P&T) organization is looking for experienced software engineers at all levels to join our development community. Our newest software products are built using modern dev languages, runtimes, and frameworks. Some opportunities include the newest technology shaping our world, including IoT, machine learning, and augmented reality. Most importantly, P&T empowers software teams with the tools, resources, and autonomy they need to deliver amazing experiences for our customers and other employees. T-Mobile For Business - Account Executive and Enterprise Account Executive: Welcome to a different kind of sales role, and a different kind of wireless carrier. T-Mobile is redefining the way businesses, corporations and public sector agencies buy wireless services through leading product and service innovation. We’re looking for bold, uncompromising technology sales hunters to bring our products and services to market. In the process, we will continue to revolutionize the wireless industry, un-limit what customers expect, and unleash your true potential.

Our career growth is unmatched, and your potential is limitless. And did we tell you that T-Mobile is a kick-ass place to work? From our unique Team of Experts customer care model, to our wide and deep 5G network rollout, T-Mobile is known as an innovator and disruptor in the wireless world — but our magenta-clad people set us apart and are leading the charge!

Our team — the most diverse in wireless — enjoy incredible health and family benefits, take advantage of personal and professional development opportunities and actively participate by the thousands in T-Mobile’s Diversity & Inclusion Employee Resource Groups. Team Magenta’s engagement across the workplace is the reason why <a href="https://fortune.com/best-companies/2020/t-mobile-us/" target="_blank" rel="noreferrer noopener">Fortune Magazine recently recognized T-Mobile</a> as one of their “100 Best Companies to Work For” for the third consecutive year. “T-Mobile’s <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity" target="_blank" rel="noreferrer noopener">‘Be You’</a> mantra helps workers feel cared for and understood,” wrote Fortune, “creating a company culture in which people feel appreciated.” There are <a href="https://es.t-mobile.com/our-story/awards" target="_blank" rel="noreferrer noopener">literally dozens more awards, recognitions and accolades</a> we could drop in here, but you get the point. Whether you’re beginning your career or taking it to the next level, great recognizes great — which is why we want you to join us! This is an exciting new chapter for the new T-Mobile. Ready to join the magenta party? Watch <a href="https://es.t-mobile.com/careers" target="_blank" rel="noreferrer noopener">T-Mobile.com/careers</a> for postings to come!

T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made

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