I wish I could give this T-Mobile location and Ramon 100 stars for the exceptional care and support I received.
By the time I walked into this store, I had already spent countless hours trying to resolve a complicated account issue through multiple channels, including another T-Mobile store, 611 customer service, and the T-Life app. In total, I had gone through more than six interactions, many lasting several hours each.
My situation involved two complicated issues. First, my father was in hospice care, and I needed to transfer ownership and responsibility of his account into my name. Second, my daughter had recently upgraded her iPhone under a promotion, and I needed that promotion transferred correctly to my new account.
Without writing a 52-page essay about how unnecessarily difficult and frustrating some of T-Mobile's policies and customer service interactions were during one of the most painful and stressful seasons of my life, I'll simply say this: Ramon and his team resolved every issue and answered every question I had in less than an hour.
It's important to note that by the time I met Ramon, my father had already passed away, and I had been trying to navigate these account issues for over a month. Just a few days before, I had spent hours on the phone with customer service, literally crying from frustration and grief, feeling completely hopeless that anyone would be able to help me resolve what should have been a straightforward issue.
Ramon not only fixed everything, including transferring my daughter's promotion to my new account, but he did so with an extraordinary level of patience, kindness, knowledge, and professionalism. He went above and beyond to make sure I left the store with every detail addressed and all my ducks in a row.
Had I known, I could have saved myself so much time, stress, and heartache. I would have started with Ramon from the beginning.
He also saved T-Mobile from losing a 16+ year customer, four phone lines, an Apple Watch line, and T-Mobile Internet because I was seriously considering moving everything elsewhere!
Intercambia tu teléfono dañado 
