Red

T‑Mobile Expands Home Internet Pilot in Grand Rapids

08 de julio de 2020
No contract, no Cableopoly runaround, $50/month for unlimited high-speed internet at home

Novedades:

T-Mobile is expanding its Home Internet pilot in the greater Grand Rapids area — Kent, Muskegon and Ottawa counties now have another option for high-speed home broadband, whether they’re a T-Mobile customer or not.

Por qué es importante:

People are sick and tired of terrible service from Home ISPs - confusing introductory prices, constantly increasing prices, the two-year contracts - but the options are limited. T-Mobile is bringing more competition with an LTE-based home internet pilot today and 5G service coming soon.

Para quiénes es importante:

Kent, Muskegon and Ottawa County Michigan residents who are fed up with their current broadband provider.

GRAND RAPIDS, Mich. — July 7, 2020 — T-Mobile (NASDAQ: TMUS) today announced that the company has opened up the exclusive T-Mobile Home Internet pilot to Kent, Muskegon and Ottawa county residents whether they're a T-Mobile customer or not. T-Mobile Home Internet is just $50/month all-in and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:

  • Incluye impuestos y cargos.
  • Sin contratos de servicio anuales.
  • No maddening "introductory" price offers. What you pay at sign-up is what you'll pay as long as you have service.
  • No hardware rental, sign-up fee or installation costs (because set-up is so easy!).
  • No data caps.

T-Mobile Home Internet originally lanzó last year as an invite-only pilot for select T-Mobile customer households, including many in underserved and rural areas. Customer feedback should leave old-school ISPs quaking in their boots:

  • Pilot participants rated T-Mobile Home Internet 8.6 on a scale of 1 to 10, with 10 being extremely satisfied.
  • They give T-Mobile Home Internet an average Net Promoter Score (NPS) of 64, compared to -74 (that’s a negative 74!) for their previous provider.
  • Nearly three-fourths of respondents say the service is very or extremely reliable. 94% say they are somewhat, very or extremely likely to recommend T-Mobile Home Internet to others.
  • 69% report saving money with T-Mobile Home Internet and estimate they’re saving $384 per year ($32/mo) on average.
  • 73% say T-Mobile Home Internet offers them more than they could get with other providers in their area.

The Home Internet pilot provides home broadband on the Un-carrier's LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to launch 5G Home Internet commercially nationwide, covering more than 50% of U.S. households within six years and providing a desperately needed alternative to incumbent cable and telco ISPs.

"As a company, we're at our best disrupting the status quo and mixing it up with bloated, over-confident incumbents that have never been forced to compete for customers. There's not an industry that fits the "never compete" definition better than cable and telco ISPs … aka the Cableopoly," said Mike Sievert, CEO of T-Mobile. "Three months into our merger with Sprint, we're just at the very, very beginning of seeing the incredible benefits of our combined network but the early signs are extremely promising - particularly in rural America - not just for traditional wireless service but also for home broadband."

Home broadband is one of the most uncompetitive and hated industries in America. Rural areas, in particular, lack options: more than three-quarters have no high-speed broadband service or only one option available. And when there's no choice, customers suffer. It's no wonder internet service providers and cable and satellite TV companies have the lowest customer satisfaction ratings out of 46 industries according to the ACSI (American Customer Satisfaction Index)! 

T-Mobile Home Internet expects to deliver average download speeds around 50 Mbps or more through fixed unlimited wireless service - with no data caps. It's just $50 per month with AutoPay, and because it's from T-Mobile, there are no annual service contracts, no hidden fees and no equipment costs. Setting up the in-home router is simple, and pilot customers get support from a dedicated team of real people - from the company that consistently ranks #1 in customer service satisfaction year after year.

For more about New T-Mobile Home Internet and/or if you’re interested in signing up, visit www.T-Mobile.com/GRHomeInternet.

Durante períodos de congestión, los clientes de Internet residencial pueden notar velocidades reducidas en comparación con otros clientes debido a la priorización de datos. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Se requiere una cuenta elegible y aprobación de crédito. Para usar solo con la puerta enlace Wi-Fi LTE de T-Mobile para el hogar donde se proporciona al momento de la activación. Si se cancela el servicio, se debe devolver la puerta de enlace o pagar $207. La resolución de streaming de videos depende de las velocidades disponibles. Sin AutoPago, $5 más. Es posible que no esté reflejado en la 1ª factura. See T-Mobile.com/OpenInternet for network management details.

Acerca de T-Mobile
T‑Mobile US Inc. (NASDAQ: TMUS) es El Un‑carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos.  Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible en disrupción del mercado para crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T‑Mobile, Metro by T‑Mobile y Sprint. Para obtener más información, visita: http://www.t-mobile.com

Contactos para prensa

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