Wow, a lot has happened in the world of wireless the past few months! T-Mobile overtook AT&T as America’s #2 provider, 5G went mainstream with all <a href="https://es.t-mobile.com/news/devices/iphone-12-series-5g" target="_blank" rel="noreferrer noopener">major smartphone</a> makers now offering 5G devices, and Verizon (almost a year late to the party) finally reached nationwide 5G status. As we look at this changing landscape, one thing is clear: T-Mobile has the winning 5G strategy because only T-Mobile delivers BOTH 5G coverage and speed. And now that everyone finally has some meaningful coverage, we’re seeing that winning strategy play out as expected.

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We’ve always considered ourselves to be the adult in the room on 5G. Our goal is to build 5G the right way and do right by our customers. And from what I’ve seen, that isn’t as true for our competitors. From AT&T’s misleading “5G E” that wasn’t even real 5G to Verizon claiming they have “5G Built Right”, it’s time to shed some light on the truth. Namely, Verizon. Verizon customers are getting a raw deal paying big bucks for a heavily marketed “Ultra Wideband” mmWave service that’s almost <a rel="noreferrer noopener" href="https://www.lightreading.com/test-and-measurement/verizon-covers-05-of-americans-with-mmwave-5g---analysts/d/d-id/764860" target="_blank">impossible to find</a> and outside of that, a <a rel="noreferrer noopener" href="https://www.verizon.com/coverage-map/" target="_blank">tiny</a> nationwide footprint with speeds only comparable to LTE. Verizon spent two years building 5G with mmWave, and coverage is still available just 0.6% of the time, according to <a rel="noreferrer noopener" href="https://es.t-mobile.com/news/network/t-mobile-ookla-5g-signal-more-than-anyone-else" target="_blank">Ookla</a>. But that hasn’t stopped Verizon from breathlessly claiming they have “5G Built Right.” It also hasn’t stopped them from saying “World’s Fastest 5G” when they aren’t even the fastest here in America anymore based on our analysis of independent, third party data.  Shameless.

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As of the beginning of October, Verizon still had incredibly fast speeds on mmwave but that changed when they launched their broader 5G footprint. While the speeds of Verizon’s millimeter wave (or “Ultra Wideband” as they market it) look impressive these speeds aren’t useful if they aren’t broadly available to customers. Round a corner or move a few feet putting an obstacle between you and the tower and the millimeter wave speed is gone. How useful is that – yep – not very useful at all!

So Verizon turned to Dynamic Spectrum Sharing (DSS) to add some kind of meaningful coverage to its 5G footprint. It allows both 4G and 5G to share the same spectrum and splits the capacity so each technology gets part of it, which can <a href="https://youtu.be/kOpqnUwRcvA" target="_blank" rel="noreferrer noopener">make things slower</a> for everyone. Without adding new spectrum, Verizon’s nationwide 5G is going to perform very similar to LTE. If you don’t believe me, just ask Verizon’s CTO who <a href="https://www.fiercewireless.com/operators/verizon-cto-we-re-thrilled-dss-performance" target="_blank" rel="noreferrer noopener">said</a> their nationwide 5G speeds are “most of the time, on par” with 4G. DSS has its place in 5G, but it should be used in limited scenarios — not to provide an entire nationwide footprint. Our analysis of the Ookla data shows this:  Verizon now has the slowest median 5G download speeds in the industry since October 2020.

Verizon marketing their 5G as “5G Built Right” is a disservice to customers who expect 5G to deliver meaningful speed and coverage at the same time.  And a woeful mismanagement of customer expectations.

Our 5G strategy couldn’t be more different, and we’ve been clear and transparent about it from the start. In early 2018, I first talked about the spectrum “layer cake” and how 5G requires dedicated spectrum across all three layers to deliver the best 5G experience — low band for broad coverage indoors and outside, mid band for coverage and blazing fast speed and high band for super-fast speeds in defined spaces, like campuses and stadiums. This “layered” approach, using multiple dedicated – not shared – spectrum bands, is the key to unlocking the transformational power of 5G with both coverage AND speed. Customers want fast and reliable speeds on the go, everywhere they go. Not just 0.6% of the time. And right now, T-Mobile is the only one in the US building 5G with both broad coverage and fast speeds.

T-Mobile 5G is built to delight, not disappoint. And customers are getting faster speeds all the time across the biggest 5G network in the America, now reaching 270 million people. Our 5G network is 3.5x bigger than Verizon’s. And now we’re adding a super-fast, high-capacity layer of mid-band 5G, already live in <a href="https://es.t-mobile.com/news/network/fast-mid-band-5g-new-cities-towns-location-coverage" target="_blank" rel="noreferrer noopener">410 cities and towns</a> across the country, and we’ll reach 100 million people with mid-band by year-end. Where mid-band 5G is deployed, average download speeds are already around 300 Mbps with peaks up to 1 Gbps on capable 5G phones.

The best way to deliver 5G with broad coverage and speed at the same time is with T-Mobile’s ‘layer cake’ approach — dedicated 5G spectrum across all three bands — something Verizon and AT&T are both missing. After spending years on mmWave there must be some pretty concerned people at Verizon right now when they look at T-Mobile 5G. 

The fact is, customers want faster speeds on the go, everywhere they go. Not just 0.6% of the time.

The 5G era is here, and we couldn’t be more proud to be out in front. We’re building at a furious pace, and we won’t stop.

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Wow, a lot has happened in the world of wireless the past few months! T-Mobile overtook AT&T as America’s #2 provider, 5G went mainstream with all major

T-Mobile Is Still the Only Adult in the Room on 5G. And Here’s Why. | T-Mobile Newsroom

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T-Mobile Is Still the Only Adult in the Room on 5G. And Here’s Why.

T-Mobile Is Still the Only Adult in the Room on 5G. And Here's Why.

Katie Brinton

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Meet the weather forecasting partner that keeps T-Mobile one step ahead of everything from hurricanes to wildfires.

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The 2020 hurricane season, which runs from the beginning of June through the end of November, has shaped up to be the most active season in recent years. By mid-September, there were enough named storms to cycle through the entire English alphabet, something that has only happened one other year and means all remaining storms of the season take names from the Greek alphabet. This naming convention was established by the <a href="https://www.wmo.int/pages/prog/www/tcp/">World Meteorological Organization Tropical Cyclone Programme</a> as the 22nd storm formed during the infamous hurricane season of 2005, the year of Hurricane Katrina and when six storms were assigned Greek letters for names (so far this year, nine storms have been assigned Greek letters for names).

Given the historic nature of this year’s hurricane season, it’s more important than ever that T-Mobile keeps a close beat on storm activity. Accurately tracking a storm’s path and severity is critical for the company’s <a href="https://es.t-mobile.com/news/community/emergency-response-equipment">Emergency Management Team</a> as they make preparations and strategically ready their response and recovery efforts to help keep customers connected.

Because of all this, T-Mobile’s partnership with weather forecasting company <a href="https://www.stormgeo.com/">StormGeo</a> has been of crucial importance. Leading up to and in the middle of a storm, T-Mobile works closely with folks on the StormGeo team, like Industry Manager Courtland Keith and Director of Operations Joe Basciani. “We support T-Mobile before, during and after a situation for pretty much all weather events,” says Keith.

Keith is a degreed meteorologist, and in her role at StormGeo works closely with clients, like T-Mobile, to determine the best weather services and solutions for their needs. A weather forecaster by training and practice, Basciani has been in the weather industry since 1996 and now leads the forecasting department at StormGeo, where he’s worked since 2004.

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During a weather event, StormGeo is in constant contact with the T-Mobile team. Working closely with Manager, Engineering Tech Support Jay Blessing, the StormGeo team provides regular reports with updates on the forecast, timing and details about the exact impacts expected at cell sites. “We work hand in hand through each weather event extensively, in order to provide enough information that T-Mobile can plan their crews and put them in the right places so that they’re not caught off guard or in the wrong place at the wrong time,” says Keith.

As part of the constant flow of communication, T-Mobile sets up conference calls with StormGeo. “During a storm event, it’s not infrequent for us to have as many as three to four daily conference calls with operations folks at T-Mobile to discuss their specific regions and assets that are under threat. We help them pinpoint down to the tower and switch level which assets may be impacted by a storm event, either by wind or flood,” says Basciani.

From there, StormGeo is able to put together a forecast for hurricanes as much as 48 to 60 hours before the official agencies begin their forecasting. “That gives our clients, like T-Mobile, a critical leg up in terms of timing,” says Basciani. “They're able to start getting a response moving, start moving assets, preparing resources and making their preparations before the general public may even be aware that there's a threat.”

Storms that threaten the U.S. typically originate from the West Coast of Africa and move across the Atlantic Ocean, but it’s also common to see storm formation in the Gulf of Mexico, according to Basciani and Keith. The southeast U.S. and Gulf states tend to be common areas of impact, but the mid-Atlantic U.S. coast also sees its fair share of storm activity. For their part, StormGeo begins monitoring storms when they are just tropical waves or what is known as “a disturbance” in the Atlantic or the Gulf of Mexico.

“We’re constantly monitoring the tropics and subtropics for any potential disturbances that might develop, and when those disturbances start to look a little suspect, we’ll investigate them further,” says Basciani. “I compare a tropical system to being like a cake: You have to have all the ingredients and they all have to be fairly high-quality ingredients in order for the cake to come together.”

While each storm has different characteristics that make it unique from any other storm, Basciani says the key ingredients that produce a conducive environment for tropical storm development revolve around having a moist and warm environment, as well as favorable wind conditions that don’t disrupt the center of circulation.

“We’ve seen hyperactivity this year because we never had a true cool down of the ocean waters, which stayed fairly warm throughout the season,” says Keith. “Because of how the environment has shaped up to be this year, it’s really caused so many tropical systems to develop.”

The biggest threats to T-Mobile are tropical cyclones that bring heavy rainfall, wind and ocean surge, in addition to storms in the winter months that cause blizzard conditions, according to Basciani. “Flooding, high winds and snow can cause unique challenges to the T-Mobile network, both in terms of the infrastructure itself being impacted and crews being able to respond,” says Basciani, which is why having a heads’ up on the forecast in order to pre-position assets like generators is so critical.

But StormGeo doesn’t just consult on storm weather, they also track and predict wildfire weather conditions. “We identify times when the fire risk is going to be really high,” says Basciani. “When you have the combination of high winds, low humidity and dry antecedent conditions, that’s the recipe for what we call ‘fire weather.’”

Adds Basciani: “Fires can cause tremendous impact to the T-Mobile network,” from physical impacts, like burned equipment and towers, but also when power companies conduct power shut offs. “The power companies will proactively deenergize their power circuits so that if they do have a line that blows down it is not energized and does not spark a wildfire.”

In the event of a power shut off, commercial power could be lost for three to four days at a time per event, impacting T-Mobile’s assets. That’s why tracking fire weather is so important, because “in those situations T-Mobile needs to find alternative sources of power for its infrastructure,” says Basciani. With the help of StormGeo, the wireless provider is able to plan ahead to deploy generators into areas that may experience power shut offs to provide coverage where there could otherwise be a gap due to lack of power, which is critical to keep customers and first responders connected.   

Wildfire season tends to run from August through November, and according to Basciani, “the season got off to a bit of an early start this year.” Similar to the high level of activity we’ve seen this hurricane season, the 2020 wildfire season has already been incredibly active across much of the West Coast. By September, numerous major wildfires had already blazed across many parts of California, Oregon, Washington, Colorado and Utah.

As far as the rest of the year, Keith and Basciani say, based on how the season has already shaped up, we can expect more from both the wildfires and hurricanes. “We’re going to continue to see those fire impacts, and it would not surprise me at all to see us dealing with potential tropical cyclones as late as around Thanksgiving this year,” warns Basciani.

Of course, no matter what the rest of the season has in store, StormGeo will be there working hand-in-hand with T-Mobile to plan and prepare to help keep customers connected.

Given the historic nature of this year’s hurricane season, it’s more important than ever that T-Mobile keeps a close beat on storm activity. Por todo esto, la colaboración del proveedor de servicios móviles con la compañía de previsiones meteorológicas, StormGeo, ha sido de primordial importancia.

Tracking Historic Weather Conditions with StormGeo | T-Mobile Newsroom

Seguimiento de condiciones meteorológicas históricas con StormGeo

AlexandraFidler

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Unless you’ve been quarantining under a rock, you’ve no doubt heard that the most important of the major mobile phone players have unveiled their 5G devices — kicking off a fervor around the technology that is bound to lead to a <a href="https://finance.yahoo.com/news/t-mobile-ceo-apple-i-phone-5-g-supercycle-is-here-161917156.html?guccounter=1">supercycle</a> in sales by year’s end.

And while the shiny new gadgets themselves offer some impressive upgrades — magnetic charging, professional grade cameras, and photo night-mode are <a href="https://es.t-mobile.com/devices/5g-phones">just a few of the newer features</a> — the top reason to upgrade isn’t the phone...

It’s the network. And only the latest smartphones can tap into that — reason alone for a device upgrade right now. Don’t get us wrong: The phones new to the market are full of potential. But it’s the network they run on that will let them fulfill their true, ultra-fast 5G promise. So it’s important to have a network you can depend on, now and in the future.

In its third-quarter <a href="https://es.t-mobile.com/?1036077272;amdU7ms02uyDVD7h7DYcGkdUGi-U2t6cV_yLgPyfIkN9ak6vGipFVk6wVPrv2i-UIidc7u-9IiqxGi49Ik6JgmcWais.51">Speedtest Market Analysis</a>, Ookla, a leader in mobile network testing, data and analysis, found that T-Mobile customers already get a 5G signal more often than AT&T and Verizon, and also get the fastest network response times — so the lowest latency of the top three providers.

T-Mobile also has aggressive plans to continue to rapidly build out its 5G network. (More on that in a minute.) A medida que la red mejore, también lo hará tu nuevo dispositivo 5G. Which is good news for consumers, given people tend to hang onto their devices for <a href="https://www.engadget.com/2019-08-23-us-phone-upgrade-strategy-analytics.html">two to three years</a>. How often does something you buy actually get better with time?

Optimally, 5G operates on three types of spectrum: low-band, mid-band and (you guessed it) high-band. The various carriers offer pieces of this, but T-Mobile is the only wireless provider to serve up, what it calls, a full “layer cake” of spectrum dedicated to 5G:

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So yes, when there’s a network like T-Mobile’s available and growing, and the full array of phones to fit anyone’s fancy, now is the time to upgrade to a new 5G device — not only to unlock its potential, but its promise.

Who says you can’t have your (layer) <a href="https://es.t-mobile.com/news/network/t-mobile-betty-crocker-5g-layer-cake">cake and eat it too</a>?

T-Mobile has major offers on the latest 5G smartphones, check them out here: <a rel="noreferrer noopener" href="https://es.t-mobile.com/offers/deals-hub" target="_blank">https://www.t-mobile.com/offers/deals-hub</a>.

To see all the 5G devices available from T-Mobile, visit <a href="file:///C:/Users/JAdams217/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/G1LIBE13/t-mobile.com/cell-phones/network/5g">t-mobile.com/cell-phones/network/5g</a>.

5G coverage not available in some areas. For more details visit the coverage map <a href="https://es.t-mobile.com/coverage/coverage-map">here</a>.

T-Mobile has aggressive plans to continue to rapidly build out its 5G network. A medida que la red mejore, también lo hará tu nuevo dispositivo 5G.

Q: Why Upgrade to a 5G Phone Now? A: For the Network! | T-Mobile Newsroom

P: ¿Por qué actualizarse a un teléfono 5G ahora? R: ¡Por la red!

Liz Habersham

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What’s the news: In just one short month, T-Mobile has nearly doubled the number of cities and towns that have the Un-carrier's supercharged 5G experience (mid-band 2.5 GHz). The Un-carrier has plans to reach 100 million people with mid-band 5G by end of the year.

Why it matters: Mid-band 2.5 GHz 5G is the “goldilocks” 5G spectrum, delivering a perfect mix of coverage and speed, and T-Mobile has more of it than anyone in the US. Un-carrier customers with capable 5G devices immediately see benefits when a tower gets upgraded in their area.

Who it’s for: Wireless customers and businesses who want the best 5G experience on America’s largest 5G network.

BELLEVUE, Wash. — October 28, 2020 — Largest 5G network? Check. Blazing fast speeds customers can actually find? Check. T-Mobile (NASDAQ: TMUS) today announced it has nearly doubled the number of cities and towns that get supercharged mid-band 5G, adding even more capacity and superfast speeds to America’s largest nationwide 5G network. <a href="https://es.t-mobile.com/news/network/supercharged-midband-5g" target="_blank" rel="noreferrer noopener">Mid-band 2.5 GHz 5G</a> delivers both broad coverage and fast speeds at the same time -- and it can even go through walls (looking at you, mmWave!). In places it’s deployed, average download speeds are already around 300 Mbps — that’s 7.5x faster than today’s average LTE speeds — with peak download speeds up to 1 Gbps. With today’s announcement, T-Mobile mid-band 5G reaches nearly 410 cities and towns across the country. The Un-carrier is rolling out mid-band 5G at a furious pace, with plans to cover 100 million people by the end of the year.

“Mid-band is the only way to deliver super-fast 5G speeds that can reach for miles. And here’s the secret AT&T and Verizon don’t want you to know: T-Mobile is the only one with big swaths of mid-band dedicated to 5G. T-Mobile has more mid-band spectrum than anyone else,” said Neville Ray, President of Technology at T-Mobile. “We’re the only ones building a transformational 5G network built on dedicated — not shared — airwaves. And that means only T-Mobile is capable of making the world’s best 5G network a reality.”   

Mid-band spectrum is the 5G spectrum. It combines massive capacity with far-reaching coverage to bring game-changing performance to more people across the country. Mid-band 2.5 GHz 5G delivers blazing fast speeds that can rival millimeter wave, but unlike mmWave, mid-band can blanket large areas with needed coverage and go through walls, windows and trees. Which means it’s a more practical 5G technology.

“When it comes to real-world 5G, the only way to get the kind of performance benefits we’ve been promised is through the critical mid-band spectrum,” noted Bob O’Donnell, President of TECHnalysis Research. “Sure, mmWave can be fast, but it’s nearly impossible to find, while low-band 5G is easy to find, but offers smaller improvement over existing LTE. With the 2.5 GHz spectrum being lit up by T-Mobile, however, you get the sweet spot of noticeably improved performance in a respectable coverage area. That’s the kind of 5G benefit that consumers are going to notice and appreciate.”  

T-Mobile has America’s largest 5G network and it’s only getting better as the Un-carrier deploys more mid-band spectrum from Sprint. T-Mobile’s 5G network covers more than 7,500 cities and towns across nearly 1.4 million square miles of the U.S. That’s more square miles of 5G coverage than Verizon and AT&T combined - 3.5x more than Verizon 5G and 2x more than AT&T. T-Mobile has pioneered a distinctive ‘layer cake’ strategy to deliver a transformative, nationwide 5G network for all: dedicated spectrum across all three layers of 5G — low for far and wide coverage indoors and outside, mid for broad coverage and blazing fast speeds and high for super-fast speeds over shorter distances— for the best 5G experience.

T-Mobile is the only one building 5G with dedicated spectrum across all three bands, which is important since 5G phones will use a lot of capacity. T-Mobile has wide open freeways ready to take on massive amounts of 5G traffic while Verizon and AT&T have to steal LTE spectrum from their existing customers to broaden their 5G coverage. Using Dynamic Spectrum Sharing (DSS), Verizon forces 5G and LTE customers to share bandwidth, splitting up the capacity so each technology only gets part of it, taking capacity away from their current smartphone customers and increasing congestion.

Now with mid-band spectrum, T-Mobile is building on its nationwide 5G foundation, increasing capacity and boosting speeds for customers. And it’s rolling out at lighting speed across the country. Engineers are lighting up 1,000 sites per month with 2.5 GHz 5G and T-Mobile has plans to cover 100 million people with mid-band 5G by the end of the year.

New mid-band 5G cities and towns:

For more information on T-Mobile’s network, visit <a href="http://es.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">www.t-mobile.com/coverage/4g-lte-5g-networks</a>. And follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileLatinoNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

Se requiere dispositivo compatible. Si bien el acceso a la red 5G no requerirá un plan o función determinados, estos podrían ser necesarios con algunos usos o servicios. Consulta los detalles de la cobertura, los Términos y condiciones, y la información sobre Internet abierta para obtener detalles de la administración de la red (como optimización de videos) en es.T‑Mobile.com. 

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible en disrupción del mercado para crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T‑Mobile, Metro by T‑Mobile y Sprint. For more information please visit: <a href="http://es.t-mobile.com/">http://www.t-mobile.com</a>.

Contactos para prensa

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What’s the news: In just one short month, T-Mobile has nearly doubled the number of cities and towns that have the Un-carrier's supercharged 5G experience

T-Mobile Nearly Doubles its Supercharged Mid-Band 5G in Just One Month | T-Mobile Newsroom

T-Mobile Nearly Doubles its Supercharged Mid-Band 5G in Just One Month

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Network Update

Our engineering teams continue working around the clock to help keep our customers connected. Overnight, our teams made significant network restoration progress in markets where we saw the greatest impacts to our network.

Over the weekend, our team will continue restoration efforts across impacted areas as it is safe to do so. We expect the network to be fully restored for our customers over the coming days.

We have a wide range of personnel and equipment to aid our response including additional generators, a fleet of temporary network solutions such as Cells on Wheels (COWs), Cells on Light Trucks (COLTs) satellite infrastructure, small cells, Mobile Command Trailers, WiFi hotspots and a host of other physical and technical capabilities to minimize interruptions for our customers.                         

Customer & Community Support

Community relief trucks will begin supporting our customers today, providing additional assistance at retail locations in impacted areas. The trucks will be providing WIFI access and charging facilities in a socially distanced manner in line with COVID restrictions.

As a reminder, T-Mobile is waiving overage charges for talk, text and data for T-Mobile and Sprint customers in select areas of Louisiana, Mississippi and Alabama who are not already on unlimited plans. From 10/28 through 11/1, we are providing unlimited talk, text and data for customers in the following locations:

A number of our stores in impacted areas remain closed today in the aftermath of the storm. As a reminder, if you need to visit us over the coming days, please reach out to your <a href="https://es.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Hurricane Zeta made landfall yesterday over the Louisiana Gulf Coast, causing widespread loss of power and outages throughout the impacted region. Our teams are actively working with local authorities to gain safe access into areas impacted by the storm.

Our engineering teams are working hard to deploy generators to impacted areas and create refueling schedules. At this stage, the majority of impacts to our network are in the following areas of the Alabama, Georgia, North Carolina and South Carolina markets:

The aftermath of large storms is often a time of high demand for wireless networks as our customers look to stay in touch with loved ones and authorities. Where possible, we recommend customers send a text instead of making a call. If you need to make a call, we encourage you to try WiFi calling (if you have a working WiFi connection) and keep calls as short as possible.

If you are a Sprint customer on the Sprint network, you can roam on the T-Mobile network if the Sprint network is impacted and T-Mobile is not.

Our teams are actively assessing support needs in communities impacted by Hurricane Zeta. T-Mobile community relief trucks are ready with a number of supplies and assets and will begin deploying where needed over the coming days.

A number of our stores in impacted markets remain closed in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://es.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Help people impacted by Hurricane Zeta. Text ZETA to 90999 to donate $10 to the American Red Cross to help those most affected by Hurricane Zeta. Your donation enables the Red Cross to prepare for, respond to and help people recover from this disaster. This includes providing food, shelter, relief supplies, emotional support and other assistance. Data and text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fcustomers%2Ftext-to-give&data=02%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7C06182c2793414ec7d15708d86c8df772%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637378704358553281&sdata=33WR5xSf0sDnygXNyRo4wclwb5LqJ%2FDUcBSUnv01KVY%3D&reserved=0">https://www.t-mobile.com/customers/text-to-give</a>

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

Our teams standby and continue to closely monitor the situation as Hurricane Zeta makes landfall today over the US Gulf Coast. We are working hard to ensure our employees, stores and facilities are well prepared for storm conditions.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile and Sprint customers in select areas of Louisiana, Mississippi and Alabama who are not already on unlimited plans. From 10/28 through 11/1, we are providing unlimited talk, text and data for customers in the following locations:

A number of our stores in projected areas of impact are taking safety precautions and may be closed. If you need to visit us, please reach out to your <a href="https://es.t-mobile.com/store-locator" data-type="URL" data-id="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Over the coming days, you can stay up to date on our Hurricane Zeta response and recovery efforts via the following channels:

As Tropical Storm Zeta makes its way across the Gulf of Mexico towards the US Gulf Coast, T-Mobile is closely monitoring the situation and taking steps to ready our emergency response teams to help in impacted communities, as needed. Our teams are prepared to deploy additional personnel and network support equipment as necessary to minimize any potential service interruptions in affected areas.

Part of our preparations may include closing some stores in the coming days, depending on the projected track of the storm. If you need to visit one of our locations, please reach out to your <a href="https://es.t-mobile.com/store-locator">local store</a> to confirm their status.

We know how important staying connected is during these events. As a reminder, the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data.

If you are in an area that could potentially be impacted, we encourage you to follow any evacuation orders that may be issued by local authorities and hope that you stay safe over the coming days. In the meantime, we recommend customers, particularly in areas of impact along the Gulf Coast, take the following steps to prepare themselves.

More information on how T-Mobile prepares for storms like Tropical Storm Zeta, is available in the <a href="https://es.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season" data-type="URL" data-id="https://www.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season">T-Mobile Newsroom</a>.

*During congestion, customers using >50GB/mo. and Essentials customers may notice lower speeds than other customers due to data prioritization. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile debido a priorización. 

UPDATE: October 30th Network Update                                                                                                              Our

T-Mobile Responds to Hurricane Zeta | T-Mobile Newsroom

T-Mobile Responds to Hurricane Zeta

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Throughout the year, communities across the country may face a number of natural disasters — hurricanes, tornados, wildfires and earthquakes — all of which can bring life-threatening conditions and cause devastation. In the face of any one of these natural events, major concerns center around the safety and well-being of people in impacted communities, from residents to first responders helping the community in the aftermath.

<a href="https://es.t-mobile.com/">T-Mobile</a> knows how important maintaining connectivity is for evacuation coordination, rescue efforts, calling a loved one to check in and more. Estamos comprometidos a hacer todo lo posible por nuestros clientes, asegurándonos de que nuestra red esté lista y nuestros equipos de emergencia estén preparados con las herramientas y el equipamiento necesario para mantener a nuestros clientes conectados.

Preparing for a Natural Disaster T-Mobile works hard to prepare for emergencies and natural disasters that may impact our network, however in the lead up to North America’s 'disaster season,’ marked by the start of hurricane season around June 1, we make a number of <a href="https://es.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season">preparations</a> to ready our network and emergency response. This includes moving our extensive fleet of equipment from warehouse locations and strategically placing them in U.S. regions that are traditionally most vulnerable to severe storm conditions.

Once in the thick of disaster season, the T-Mobile Emergency Management Team (EMT) partners closely with the <a href="https://www.weather.gov/">National Weather Service</a> and other partners, like <a href="https://www.stormgeo.com/">StormGeo</a>, to track storms’ paths and projected areas of impact. We use this information to inform preparations and decide if and where our equipment and teams are needed, and we proceed to proactively send people, supplies and equipment to locations close to the projected areas of impact so that we can quickly and conveniently deploy in the aftermath of a storm, as needed.

First Response After a storm passes through, our teams immediately get to work assessing the network remotely to determine any impacts to cell sites in the area. At the same time, field teams survey conditions on the ground and work with local authorities to ensure safe access into the area from their pre-event locations.

As our EMT assesses their response to best keep our customers connected, they also work very closely with local authorities to determine when it is safe to enter the impacted areas to carry out any repairs, or deploy a number of solutions that can keep cell sites operational, or provide coverage in the event sites are damaged in the storm.

Equipment The T-Mobile EMT utilizes a variety of high-end technology and devices because we know that having the right equipment is critical. To that effect, we’ve specially designed and built some of our equipment and resources to meet our unique response needs to keep our customers in the most vulnerable communities connected.

Here’s a look at the latest and greatest used by our EMT!

Generators All mobile networks rely on commercial power to operate. So, when a power grid is affected by a hurricane, storm, fire, earthquake, etc. as a result of damage caused by flooding or blown-over poles, the network will be interrupted and customers lose service.

When there is a power outage, generators are a key piece of portable equipment that our EMT utilizes to provide temporary power to cell sites connected to the affected power grid. After determining a cell site needs power, our team will set up and connect the generator to the site to restore service. Though there may be some instances, due to terrain, site access, resident restrictions or unsafe conditions that may prevent our teams from deploying generators to a site.

Our EMT utilize several of the highest-quality, best performing generator units available on the market. Plus, all new generators we have invested in meet Tier 4 emission standards, which allows our team to deploy them in every state in the country, including those with the strictest standards. Generator units are large, weighing approximately 4,000 pounds, and run on diesel fuel. So, once set up at a site, our teams will create a refueling schedule and return to the site to refuel the generator as needed until commercial power is back up in an affected area.

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Satellites In instances where there is complete lack of service in an impacted area immediately following a hurricane or other natural event, satellites are a critical device for our teams to bring service into an area that might otherwise have no service.

When safe to do so, our teams drive vehicles outfitted with satellites into areas hit hardest or set up a portable satellite kit directly on the ground in areas with no power or backhaul. Satellites have the capacity to provide basic services like texting, call and limited data to an area in order to support the community. This is especially important for first responders who rely on connectivity for their recovery and rescue efforts.

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COLTs and COWs Cells on Light Trucks (COLTs) and Cells on Wheels (COWs) are regularly utilized by our EMT as part of our recovery efforts. COLTs and COWs are unique to T-Mobile and specially designed to meet our EMT’s specific needs.

Once there is safe access into an area after a natural event, our teams drive COLTs and COWs to impacted areas. Using satellite, microwave or the existing circuit, if undamaged, at a site while towers undergo necessary repairs, COLTs and COWS bring coverage to a community that would otherwise have a coverage gap.

While both COWs and COLTs contain satellites and generators and have comparable technology capabilities, there are some physical distinctions. COWs look like a trailer and must be attached to a truck’s hitch in order to be transported, while a COLT’s satellite and generator are built directly into a truck. The advantage of a COLT is that our teams are able to drive them into some areas that may be too difficult or dangerous to tow a COW due to poor road or terrain conditions.

Vehicle Fleet We’ve built out a fleet of roughly 20 different types of vehicles to support our EMT’s specific needs. We deploy our fleet when a major natural event occurs to transport our teams and equipment to areas of impact. Our fleet of vehicles consist of COLTs, COWs, RVs, Jeeps and more. Plus, since our merger with Sprint, we have doubled the number of satellite capable vehicles.

Our RV serves as the Emergency Operation Center, outfitted with monitors, self-contained WIFI access, small kitchen, bed, restrooms and workspaces where our teams can monitor network recovery, check emails and conduct meetings while deployed to communities hit by a storm. Our teams also open the RV up to first responders to utilize the WIFI or take a break.

Our fleet also contains several Jeeps, one of which can provide WIFI and cell coverage, plus has a charging station mounted to the front of the vehicle. We utilize this Jeep when we make visits to evacuation shelters, allowing evacuees to use its services.

Community Support Vehicles It’s important to us that impacted communities have the support and connectivity they need during and immediately following a natural event. When communities are in need, we deploy our Community Support Vehicles to evacuation shelters to provide a range of supplies and services, including water bottles, pre-lit devices, charging stations, WIFI and more. Our team also utilizes Retail Support Trucks that are deployed to assist customers in areas where our local stores may be closed due to damage after a storm.

Click <a href="https://es.t-mobile.com/news/community/dealing-with-disaster-season-2020">here</a> to meet our community response team and learn more about how T-Mobile helps customers and communities in the aftermath of natural disasters.

T-Mobile knows how important maintaining connectivity is for evacuation coordination, rescue efforts, calling a loved one to check in and more. Estamos comprometidos a hacer todo lo posible por nuestros clientes, asegurándonos de que nuestra red esté lista y nuestros equipos de emergencia estén preparados con las herramientas y el equipamiento necesario para mantener a nuestros clientes conectados.

Gearing Up: A Look at T-Mobile's Emergency Response Equipment | T-Mobile Newsroom

Gearing Up: A Look at T-Mobile’s Emergency Response Equipment

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What’s the news: In its Q3 2020 Speedtest Market Analysis, Ookla found that T-Mobile customers get a 5G signal more often and get the fastest network response times. (crowd cheer noise) Meanwhile, Verizon customers only connected to 5G 0.6% of the time. (sad trombone noise)

Why it matters:  You can’t enjoy the benefits of 5G — like broad coverage and high speeds — if you can’t access 5G.

Who it’s for:   Wireless customers who want an amazing 5G experience on America’s largest 5G network.

BELLEVUE, Wash. — October 19, 2020 — If you want the most 5G coverage, you want T-Mobile. <a href="https://es.t-mobile.com/?1036077272;amdU7ms02uyDVD7h7DYcGkdUGi-U2t6cV_yLgPyfIkN9ak6vGipFVk6wVPrv2i-UIidc7u-9IiqxGi49Ik6JgmcWais.51" target="_blank" rel="noreferrer noopener">New data</a> released today from Ookla, a leader in mobile network testing, data and analysis, shows T-Mobile (NASDAQ: TMUS) customers get a 5G signal more often than Verizon and AT&T customers. That’s 3x more than AT&T customers and 90x (that’s NINE ZERO) more than Verizon’s “Ultra Wideband”! And, T-Mobile customers also got the fastest network response times (latency).

“You can’t enjoy 5G if you can’t get 5G. I can’t believe I have to say this, but apparently some providers think 5G you can’t find is perfectly OK. T-Mobile has America’s largest 5G network, and Ookla’s report shows T-Mobile customers get the benefits of 5G more often,” said Neville Ray, President of Technology at T-Mobile. “We’re building 5G for All on dedicated airwaves to deliver both coverage and speed … while Verizon and AT&T force 5G and LTE customers to share already-crowded bandwidth.”   

Bigger? Yep. Better? That, Too.

The Un-carrier’s 5G network is the largest by far, covering 260 million people in more than 7,500 cities and towns. And thanks to the merger with Sprint, T-Mobile is rolling out the best spectrum for 5G — mid-band 2.5 GHz 5G — across the country. It’s already live today in <a href="https://es.t-mobile.com/news/network/supercharged-midband-5g">210 cities and towns</a> and will be in thousands of cities and towns by the end of the year. Where mid-band is deployed, it can deliver average download speeds around 300 Mbps — that’s 7.5x faster than our LTE today — with peak speeds up to 1 Gbps. Verizon’s “Ultra Wideband” can only deliver fast speeds outdoors on specific street corners near base stations. T-Mobile’s mid-band 5G is the sweet spot, it can give customers fast speeds across broad geographies.

T-Mobile has dedicated spectrum for 5G across low, mid and high bands. And that’s important because 5G devices will use a lot of capacity. Verizon and AT&T are stealing LTE spectrum from their existing customers to broaden their 5G coverage. Using Dynamic Spectrum Sharing (DSS), Verizon and AT&T force 5G and LTE customers to <a href="https://es.t-mobile.com/news/network/only-t-mobiles-network-unlocks-the-full-potential-of-5g-for-all">share bandwidth</a>, splitting up the capacity so each technology only gets part of it. DSS is an important network feature and should be used in limited scenarios — not to provide an entire nationwide footprint. So, what’s the problem with Verizon’s broad use of DSS? Well, they are already spectrum-constrained and have limited sub-6 GHz spectrum. And now, they’re forced to share that limited resource with their 5G customers too. More traffic, same roads – sounds like a slowdown ahead.

“The physics are simple. When you force more devices to share crowded airwaves, speeds decrease. I predict Verizon’s speeds on 5G and LTE are about to hit a massive speed bump,” added Ray.

By contrast, T-Mobile is building 5G on free and clear dedicated spectrum in all bands with its <a href="https://es.t-mobile.com/news/network/t-mobile-betty-crocker-5g-layer-cake">“layer cake”</a> multi-band strategy. With all three major bands dedicated to 5G, only T-Mobile has wide open freeways ready to take on massive amounts of 5G traffic. And with more low and mid-band spectrum than anyone else, T-Mobile is building an even wider and faster freeway.

For more information on T-Mobile’s network, visit <a href="http://es.t-mobile.com/coverage">www.t-mobile.com/coverage</a>. And follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

5G: Se requiere dispositivo compatible; la cobertura no está disponible en algunas áreas. Si bien el acceso a la red 5G no requerirá un plan o función determinados, estos podrían ser necesarios con algunos usos o servicios. Consulta los detalles de la cobertura, los Términos y condiciones, y la información sobre Internet abierta para obtener detalles de la administración de la red (como optimización de videos) en es.T‑Mobile.com.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible en disrupción del mercado para crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T‑Mobile, Metro by T‑Mobile y Sprint. For more information please visit: <a href="http://es.t-mobile.com/">http://www.t-mobile.com</a>.

What’s the news: In its Q3 2020 Speedtest Market Analysis, Ookla found that T-Mobile customers get a 5G signal more often and get the fastest network

No puedes disfrutar de 5G si no puedes conectarte a 5G. Ookla Finds T-Mobile Customers Get a 5G Signal More Than Anyone Else in Wireless | T-Mobile Newsroom

No puedes disfrutar de 5G si no puedes conectarte a 5G. Ookla Finds T-Mobile Customers Get a 5G Signal More Than Anyone Else in Wireless

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https://www.t-mobile.com/news/network/t-mobile-ookla-5g-signal-more-than-anyone-else

Identity theft protection pro Carrie Kerskie says tools like T-Mobile’s Scam Shield and other precautions can help stop fraudsters in their tracks.

Cuando se trata de robo de identidad, fraude y otras amenazas informáticas, Carrie Kerskie lo ha visto todo, y más.

“This stuff can be overwhelming to people,” she says. “In the almost 15 years of working with victims, I’ve actually had two victims commit suicide over it. When it comes to frauds and scams, I’ve seen people who’ve see their entire life savings gone overnight. It can be devastating to people.”

Based in Naples, Florida, Kerskie is president of leading identity theft restoration and consulting company the Kerskie Group, as well as author of the book Your Public Identity: Because Nothing is Private Anymore and the self-help guide Protect Your Identity. She is also the host of a new podcast, “<a href="https://carriekerskie.libsyn.com/">The Carrie Kerskie Show</a>,” which is aimed at further informing consumers on how to keep themselves — and their identity — safe from scammers.

“These types of crimes, it’s a ghost,” Kerskie adds. “You never know who did it. You don’t know how they got your information. You don’t know where they are.”

Thankfully, Kerskie is something of a ghostbuster when it comes to stopping these ghouls, and has practical advice on how to keep yourself and loved ones safe from scammers, especially during these challenging times when all of us are more reliant (if not straight-up dependent) on our mobile devices than ever before.

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Can you walk me through what it is you and the Kerskie Group do, and how your background as a private investigator led you to be a top identity theft expert? We are a full-service private investigation agency, and have been in Naples since 2001. We initially did all the traditional stuff, from cheating spouses to insurance fraud to … you name it, we investigated it. Around 2007 we started getting calls from identity theft victims. Back then there weren’t a lot of resources to help them. The FTC (Federal Trade Commission) was just starting to get some information on their website, but it was still a little bit difficult for people to navigate. We offered to help. We said, “We haven’t done this before. We’re not experts at this, but we’re happy to look into it for you.”

Then word of mouth just spread from there. We started getting more and more calls from victims, and then within my industry my peers wanted to learn how we were doing what we were doing. I started creating training programs and reaching out and warning people in my community — and people kept saying, “It’s too much information to remember, put it into a book!” I wasn’t a writer, so I went to the bookstore and I pulled out all the books on identity theft, and I couldn’t even figure out what they were trying to explain to people. I thought, “If I can’t understand this, how is the average person supposed to?” So I wrote Your Public Identity: Because Nothing is Private Anymore, which came out in 2011 and got a great response. Today Kerskie Group focuses exclusively on identity theft restoration and consulting.

Somewhat ironically, identity theft wasn’t anything I chose — it chose me.

Red

T‑Mobile Is Still the Only Adult in the Room on 5G. And Here's Why.

Seguimiento de condiciones meteorológicas históricas con StormGeo

Q: Why Upgrade to a 5G Phone Now?
A: For the Network!

T‑Mobile Nearly Doubles its Supercharged Mid‑Band 5G in Just One Month

T‑Mobile Responds to Hurricane Zeta

Gearing Up: A Look at T‑Mobile’s Emergency Response Equipment

No puedes disfrutar de 5G si no puedes conectarte a 5G.
Ookla Finds T‑Mobile Customers Get a 5G Signal More Than Anyone Else in Wireless

A Security Expert Takes on Phone Scams and How to Avoid Them During COVID‑19

Afrontando la temporada de catástrofes

T‑Mobile Expands Home Internet to More Than 450 Cities & Towns Left High‑and‑Dry by AT&T

T‑Mobile Business Customers Happiest in Wireless Four Years Running

T‑Mobile, Ericsson, LG & MediaTek Achieve a World’s First with LG VELVET 5G, Combining Sub‑6 GHz 5G with Carrier Aggregation

T‑Mobile Is Still the Only Adult in the Room on 5G. And Here's Why.

Seguimiento de condiciones meteorológicas históricas con StormGeo

Q: Why Upgrade to a 5G Phone Now? A: For the Network!

T‑Mobile Nearly Doubles its Supercharged Mid‑Band 5G in Just One Month

T‑Mobile Responds to Hurricane Zeta

Gearing Up: A Look at T‑Mobile’s Emergency Response Equipment

No puedes disfrutar de 5G si no puedes conectarte a 5G. Ookla Finds T‑Mobile Customers Get a 5G Signal More Than Anyone Else in Wireless

A Security Expert Takes on Phone Scams and How to Avoid Them During COVID‑19

Afrontando la temporada de catástrofes

T‑Mobile Expands Home Internet to More Than 450 Cities & Towns Left High‑and‑Dry by AT&T

T‑Mobile Business Customers Happiest in Wireless Four Years Running

T‑Mobile, Ericsson, LG & MediaTek Achieve a World’s First with LG VELVET 5G, Combining Sub‑6 GHz 5G with Carrier Aggregation

Q: Why Upgrade to a 5G Phone Now?
A: For the Network!

No puedes disfrutar de 5G si no puedes conectarte a 5G.
Ookla Finds T‑Mobile Customers Get a 5G Signal More Than Anyone Else in Wireless