T‑Mobile Responds to California Wildfires

09 de noviembre de 2018
Estamos monitoreando de cerca los incendios de Camp, Woolsey y Hill en el norte y sur de California. Nuestros pensamientos están con las miles de personas que han sido afectadas.

Estamos monitoreando de cerca los incendios de Camp, Woolsey y Hill en el norte y sur de California. Nuestros pensamientos están con las miles de personas que han sido afectadas.
T-Mobile está monitoreando la situación, incluyendo cualquier impacto en nuestra red, y está evaluando activamente las formas para poder ayudar a nuestros clientes y empleados. 

Actualizaciones de red (a partir del 11/16/18):
Significant progress continues to restore our network across impacted areas in both Northern and Southern California, and we will continue to make repairs as site access, air quality and fire conditions allow.

  • Northern California: In the greater Sacramento area (Camp fire), a limited number of sites remain impacted due to power or third-party transport issues caused by the fires. However, all local evacuation centers currently have service. We have Cell On Light Trucks (COLT) and Cell on Wheels (COW) in the area, and have set up an emergency operations center there with WiFi and supplies to assist first responders.
  • Southern California: In the northern Los Angeles area (Woolsey, Hill fires), we've restored a significant number of sites with fiber damage since Friday evening with our network partners. There are a limited number of additional site outages due to power and third-party transport issues, but we are monitoring and adjusting our network accordingly to provide coverage.
  • For both markets, we’ve deployed network resources like Cell On Wheels (COWs) and Cell On Light Trucks (COLTs) or utilizing satellite backhaul to provide coverage and/or capacity improvements where it’s safe to do so. 


Actualizaciones de clientes (a partir del 11/9/18):
Starting Friday, November 9, we are offering free calls/text/data to T-Mobile, and Magenta prepaid customers in affected areas who are not already on an unlimited plan. (Los planes Paga lo que consumas y pospagados que no incluyan datos recibirán llamadas/mensajes de texto gratis únicamente). Para los clientes de Metro by T-Mobile, no suspenderemos las cuentas por mora a partir del 10 de noviembre para los clientes en áreas afectadas. 

Los códigos postales incluidos son:

  • Paradise/Oroville: 95914, 95916, 95917, 95973, 95928, 95926, 95930, 95938, 95941, 95942, 95948, 95954, 95965, 95966, 96968, 95969, 95974, 95987
  • Ventura: 93007, 93005, 93009, 93006, 93004, 93003 
  • Simi Valley: 93062, 93063, 93064, 93065, 93094, 93099         
  • Malibú: 90263, 90264, 90265
  • Thousand Oaks: 91319, 91320, 91358, 91359, 91360, 91361, 91362, 91377, 93012
  • Calabasas: 91302, 91372
  • Oak Park: 91377
  • Westlake Village: 91361, 91362
  • Agoura Hills: 91301, 91376
  • Hidden Hills/ Monte Nido: 91302
  • Bell Canyon: 91307
     

También suspenderemos el cobro para los clientes afectados. Si tienes preguntas sobre tu cuenta o servicio, visita www.my.t-mobile.com o llama al 611 desde tu teléfono T-Mobile.

Actualizaciones de ayuda a la comunidad (a partir del 11/21/18):
We continue to monitor the impacted communities in both northern and southern California, and as needed, T-Mobile relief trucks will be deployed in affected areas to offer connectivity, USB cables, chargers, battery packs, masks and toiletries. When deployed, we will update specific locations here.

In addition, T-Mobile and Metro by T-Mobile are monitoring the impact of the air quality on the companies' indoor locations, and will evaluate if store closures are necessary. Please call your local store to confirm status.

We advise the community to continue to monitor their local air quality conditions, use masks or respirators when available, and remain in indoors if possible.

T-Mobile is offering 'Text to Give' to help those affected by the fires. To donate $10 to the American Red Cross, text CAWILDFIREto 90999. La donación se te cobrará en tu próxima factura de tu proveedor. Pueden aplicarse tarifas de mensajes de texto y datos. Se puede encontrar más información en: http://www.mobilegiving.org/terms-and-conditions/

Para conocer la última información local sobre los incendios forestales