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02 de noviembre de 2018

T-Mobile lanza Help Desk: acceso ilimitado a asistencia de TI en vivo, a pedido para pequeños negocios que necesitan ayuda para instalar, configurar o solucionar problemas de hardware y software para dispositivos Windows y Mac.

Small businesses need support for more than their phones. At just $40 per month, the new T-Mobile for Business Help Desk takes the hassle and expense out of IT support.


T-Mobile launches Help Desk - unlimited access to live, on-demand IT support for small businesses for $40/month. Small businesses without dedicated IT resources can get live expert help installing, setting up or troubleshooting popular hardware and software for Windows and Mac devices, all through the new Help Desk app.

Por qué es importante:

81% of small businesses don't have a dedicated IT resource, so when problems strike they need a fast, cost-effective way to get up and running. Now, they can get unlimited access to support for just $40/month with no annual service contracts - ever.

Para quiénes es importante:

Small business customers who want peace of mind and have up to 12 lines of T-Mobile ONE voice service.

The Un-carrier knows a thing or two about solving customer pain points, and this time they’re going big for small business. Today, T-Mobile (NASDAQ: TMUS) unveiled T-Mobile for Business Help Desk – unlimited access to live, on-demand IT support for small businesses. So, if your business needs help installing, setting up or troubleshooting popular hardware and software, now you can get it for just $40 per month for your entire account. It’s like having your own personal IT team, without the massive operating costs. And because it’s from T-Mobile, there’s no annual service contract required – ever.

"Technology powers nearly every aspect of businesses today. Workforces are becoming increasingly mobile, and it all just needs to work," said Mike Katz, Executive Vice President of T-Mobile for Business. "Most small businesses don't have the time, money or technical expertise to manage IT and deal with unexpected tech issues -- IT support can cost more than $100 an hour! So they often go without any IT support at all. We built Help Desk for them, to provide the tech support they need for everything from software installation and configuration to cloud storage setup and much more, at a price point that makes it totally accessible."

T-Mobile for Business Help Desk provides expert advice to fix a wide range of issues common to PCs, Macs and their peripheral devices, like wireless printer and router connectivity, software installation and general troubleshooting. And, this business-dedicated team can also resolve problems with popular software applications for productivity, CRM, cloud storage, finance, antivirus and more.

With T-Mobile for Business Help Desk, small businesses get:

  • Live, on-demand support from a dedicated team of U.S.-based tech experts via phone or chat through the Help Desk app, seven days a week from 8 a.m. to midnight Eastern Time
  • Quick response time that respects their schedules – calls or chat requests will be answered in 30 seconds or less
  • Software installation and configuration help for Windows and Mac OS devices and their peripherals
  • General “how to” assistance for popular business software
  • Assistance installing business software updates
  • Remote screen sharing and/or remote desktop control assistance for troubleshooting
  • Help interpreting error messages and assisting with error resolution
  • Assistance with virus detection and removal

Any employee on a business customer’s account can quickly access their on-demand, dedicated team of U.S.-based Help Desk tech experts however it’s most convenient – use the app’s tap-to-call or tap-to-chat feature or call the dedicated Help Desk line.

Help Desk is available starting today for T-Mobile business customers with up to 12 lines of T-Mobile ONE voice service. Visit https://www.t-mobile.com/helpdesk for details. To sign up, visit a T-Mobile retail location or call T-Mobile Business Care at 1-800-375-1126, then download the T-Mobile for Business Help Desk app in the iOS App Store or Google Play.

Para obtener más información sobre los beneficios de cambiar tu empresa a Un-carrier, visita https://t-mobile.com/business.

Ofertas por tiempo limitado; sujetas a cambio. T-Mobile ONE voice service, small business account, and app download required. Si tu cuenta cambia a más de 13 líneas de voz, Help Desk se eliminará automáticamente de tu cuenta. Asistencia en vivo disponible para hardware y software elegibles de 8 a.m. a 12 a.m. hora del este. Consultar los Términos de servicio en la aplicación para obtener más detalles. For details on available support services, visit t-mobile.com.

Acerca de T‑Mobile US, Inc.
Como El Un-carrier de EE.UU., T-Mobile US, Inc. (NASDAQ: TMUS) está redefiniendo la forma en que los consumidores y las empresas adquieren los servicios de telefonía móvil por medio de liderazgo en la innovación de productos y servicios. Nuestra avanzada red nacional 4G LTE brinda experiencias excepcionales de servicio móvil a 77.2 millones de clientes que no están dispuestos a transigir en calidad y en valor. Con sede en Bellevue, Washington, T-Mobile US presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T-Mobile y Metro by T-Mobile. For more information, please visit https://www.t-mobile.com.