Donate to Feeding America in the T-Mobile Tuesdays app on Giving Tuesday

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An Appetite For Awareness: “Food Donations At Local Foodbanks Are At An All Time Low.” 

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CEO Mike Sievert is celebrating 10 years of work at T-Mobile.

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Un-carrier

My 10th Magentaversary: Reflecting on a Decade of Work Alongside the Best in Wireless

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Veterans Day Employee Spotlight: Saying Thank You For Your Service.

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Employee Spotlight: What Is Possible.

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T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time

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Inclusion Powers Our Culture

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Employee Spotlight: Pride is Power

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Employee Spotlight: An Intersectional Experience of May

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Accessibility and Inclusion for Future Talent 

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An Ally. A Military Spouse. A Soldier.

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The U.S. Military Creates Great Leaders: T-Mobile Wants to Hire Them  

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T-Mobile's Kaylee Kenison, a former Iraq War medic, advocates for veterans who work for The Nature Conservancy and helps connect the organization with veterans through TNC's Veterans in Nature’s Service employee resource group

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Employee Spotlight: How These Magenta Rock Stars Go Green

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Earth Day The Nature Conservancy T-Mobile

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A local food bank representative in Washington estimates they are short as much as 4 million pounds of food right now compared to previous years and need your help. Here's how T-Mobile is giving back by donating 2 Million Meals* to Feeding America® and helping connect employees and customers to other nonprofits.  

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The holidays are a time of gratitude and giving, and this year T-Mobile is making sure its customers and employees have every opportunity to get in the spirit. This Giving Season, the Un-carrier is teaming up with <a href="https://www.feedingamerica.org/" target="_blank" rel="noreferrer noopener">Feeding America</a>, the largest nonprofit working with 200 food banks across the country and 60,000 food pantries and meal programs to end hunger in the United States. Due to the pandemic, unemployment and food insecurity soared, leading 53 million people to turn to food banks and community programs last year to help put food on the table at home. That’s why the company has announced it will be donating up to 2 million meals ($200,000 value) to Feeding America through the <a href="https://es.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">T-Mobile Tuesdays App</a> on Giving Tuesday, Nov. 29.

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"Record inflation is causing demand to increase and remain high at food banks across the country," says Lauren Biedron, vice president of Corporate Partnerships at Feeding America. "The Feeding America network is not immune to the impacts of inflation, with aspects of food bank operations including purchasing food, transporting donated food, energy for cold storage, and other costs including wages and even vehicle maintenance seeing increases. The latest Feeding America food bank pulse survey finds that 90% of all responding food banks reported seeing increased or steady demand for services amid record food price increases, with 60% being increased need. Now more than ever, we need the support of partners, like T-Mobile, to make nutritious food accessible to all neighbors in need." 

And the goodness of Giving Season does not end once Giving Tuesday is over! T-Mobile is hosting food drives across the country helping employees give back to their local food banks through mid-December. Plus, the company will donate in a big way gifting a total of $150,000 to food banks in Bellevue, Washington; Overland Park, Kansas; Frisco, Texas; and Reston, Virginia.  

In addition to the food drives, the T-Mobile Foundation will gift all employees seed funding on Giving Tuesday to donate to their nonprofit of choice through the end of the year. Since 2015, T-Mobile has given almost $22 million and volunteered more than 321,000 hours to support over 22,000 nonprofits across the U.S. during Giving Season! 

“Food donations are at an all-time low right now and historically dip after the holidays in January and February,” says Ryan Scott, chief development officer for <a href="http://www.foodlifeline.org/" target="_blank" rel="noreferrer noopener">Food Lifeline</a>, a nonprofit in Seattle and a member of the Feeding America network that works to serve the western Washington community and provides nutritious food to 1.37 million people. “We typically have four to five million pounds of food here in the warehouse at this time, but because of the pinch we only have about 1 million pounds. Letting people know they can donate 10 meals to Feeding America on behalf of T-Mobile with a simple tap on the app on Giving Tuesday is so important but introducing them to their local foodbanks so they know they can donate all year long is just as vital.”

Head to the <a href="https://es.t-mobile.com/support/plans-features/t-mobile-tuesdays-app" target="_blank" rel="noreferrer noopener">T-Mobile</a><a href="https://es.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener"> Tuesday app</a> on Nov. 29, tap donate 10 meals to <a href="https://www.feedingamerica.org/about-us" target="_blank" rel="noreferrer noopener">Feeding America</a> on behalf of T-Mobile, and learn more about how you can support your <a href="https://www.feedingamerica.org/find-your-local-foodbank" target="_blank" rel="noreferrer noopener">local food bank</a>.

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*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.

Hear how T-Mobile is giving back by donating 2 Million Meals* to Feeding America® and helping connect employees and customers to other nonprofits. 

An Appetite For Awareness: “Food Donations At Local Foodbanks Are At An All Time Low.”  - T-Mobile Newsroom

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Wow, it's been 10 years since I joined T-Mobile. A decade! It's an understatement to say A LOT has happened in that time. When I joined Team Magenta, T-Mobile was rebuilding from a failed merger but working on another with MetroPCS. We had a little over 33 million customers. Our former CEO John Legere had joined only a few weeks earlier. We didn't yet offer the iPhone, or LTE service. We had just launched our first unlimited nationwide 4G data plan. We were focused on prepaid and our "challenger strategy" in urban areas - and just starting to firm up plans for a new groundbreaking Un-carrier approach that would change wireless as we knew it.

That’s just scratching the surface, but yep, A LOT has happened in that time.

Work "Magentaversaries" are an important part of our Un-carrier culture. We love celebrations (particularly when they involve magenta confetti!), but these annual moments of recognition are more than that. Our people and unique culture are what makes us the Un-carrier, and Magentaversaries give us an opportunity to reflect on what we've been able to accomplish - together. Wins, losses, moments of success and failure. No doubt, we've experienced it all and learned a ton together along the way.

Sometimes in the fast turn of wireless, we don't take the time to pause and think about how far we've come. The people who have shaped us. The steps we've taken. But we should! Even as we welcome new talent to the team (we've hired more people every year since the close of the merger in 2020!), we should never miss the opportunity to celebrate these milestones - from first years to impressive 20-, 25- or 30-year marks, and everything in between and beyond!

In that spirit, I was thinking about what I've taken away from a decade of work here and the things that have inspired me. I thought I'd share 10 things with you (not a coincidence ?). For me, time sure does fly by doing big things for our customers with the most dedicated team of employees. It's a thrilling and fast-paced journey every day!

Smart risks lead to rewards. In the early days of the Un-carrier, T-Mobile recognized that customers deserved better. Our team under John decided to put our trust in customers and make them first in everything, and we’ve continued to build on that approach in the years I have been CEO. Back then, we also quickly realized we needed to force change upon a severely broken wireless industry. Playing it safe just wouldn’t cut it. We had to take some risks to truly shake up wireless … so we did just that. People thought we were crazy for gutsy Un-carrier moves like eliminating hidden fees and abolishing data limits forever, but we knew making the leap would pay off. Our belief? Invest in customers — and if you serve them well, they’ll invest right back in you. That customer-first mindset continues to pay off today with more than 20 Un-carrier moves (and additions to those moves) under our belt (and counting), along with an unwavering focus on bringing customers the best network, the best value and the best experiences.

Competition fuels innovation. This has always been a hypercompetitive industry, and the good news for T-Mobile is that it’s an environment we crave. When you’re faced with pressure from the other guys, you can choose to buckle OR pave the way like we’re doing with our big lead in 5G. As you probably know, T-Mobile has the largest, fastest and most reliable nationwide 5G network. That new level of quality competition, enabled by our ground-breaking merger with Sprint a few years ago, is inspiring all kinds of investments and change across the industry. Witness the huge 5G investments our competitors are now making as they try to catch up to T-Mobile! When real competition happens, customers at every carrier are the winners. That’s why T-Mobile is driving technology forward for consumers with things like <a href="https://es.t-mobile.com/news/network/t-mobile-lights-up-standalone-ultra-capacity-5g-nationwide">5G standalone</a>, a massive step toward unleashing life-changing apps that will thrive on a pure 5G network. We also came up <a href="https://es.t-mobile.com/news/network/t-mobile-takes-hassle-and-worry-out-of-switching">Easy Switch</a>, a simple, innovative and fast (only takes five minutes!) way for people to use their unlocked eSIM-compatible smartphones to move over and experience the Un-carrier.

Don’t be afraid to swim upstream. Putting customers first can be expensive, and sometimes, a little lonely. But when everyone else is going a different direction, that only emboldens us at T-Mobile. This summer, both of our principal competitors rolled out big price increases to their monthly plans to millions of customers, raising significant revenue. We were asked many times whether we’d respond in kind. Our response? <a href="https://es.t-mobile.com/news/un-carrier/t-mobile-helps-americans-tackle-inflation">Price Lock</a>, our signature guarantee that we won’t raise the price of your monthly plan for voice and data. It’s a great example of us going alone and placing faith in our customers. And guess what? This year our postpaid service revenue growth is leading the industry among major players — showing that swimming upstream for customers isn’t just good, it’s also good business.

Create a culture that includes everyone. T-Mobile is a vibrant and diverse place to work, and our customer-focused employee community is the single biggest differentiator of the Un-carrier. Investing in our team — and working to create a culture where every employee from every background can work authentically — is a big part of our success. For many years, we’ve worked to cultivate and nurture a culture of diversity, equity and inclusion every single day. Our <a href="https://es.t-mobile.com/news/community/equity-in-action">Equity In Action plan</a> ensures that DE&I remains at the heart of the values we live by. Our focus here makes the company a better place to work, it helps the communities we serve, and it contributes to our success in the marketplace. We have a lot of work left to do here, and we’re far from perfect. But I know the pursuit is worth it every time I meet team members who tell me how our attempts at an open and inclusive culture have impacted their lives — and our company — for the better.

Never stop learning and growing. I’ve talked about <a href="https://es.t-mobile.com/news/community/ceo-mike-sievert-growth-mindset-leadership-lessons">growth mindset</a> before. At T-Mobile we call it the “We Won’t Stop” mindset. We’re all about growth, and that means developing people and filling positions not based just on “what you’ve done” but on what you can do. We strive to invest in potential, because it’s not always about formal credentials or lines on a resume. It’s about grit. And restlessness — the relentless pursuit of the difficult. I’m grateful for leaders throughout my career who were willing to let me put my potential and thirst for opportunity to the test. They took a chance on me, and I’ve loved having the opportunity to pay that forward. With more than 3,000 job openings right now, you can bet T-Mobile is all in on finding talented individuals who are ready to bring their passion, tenacity and agility — because we have big things to accomplish together! We value these learners, because seeking knowledge from others is a vital part of the leadership journey. Whether casual connections with those you admire or formal mentoring opportunities, we should all invest in our career and personal growth by learning and listening. This year I launched my <a href="https://www.youtube.com/watch?v=AdHp1XkEKsw&list=PL0mz2nejZ-Di0NoMOnK580cUsdSnZJk6o">Sidekicks Conversations</a> series with this in mind: Everyone has a story, and everyone has something we can learn from.

Success creates success. We had 26.5 million branded customers in 2012. Today, with more than 110 million customer connections, we are still adding more customers than our two largest competitors combined. T-Mobile is experiencing the greatest growth momentum in wireless, and we’ve built on that by turning our attention to a tragically broken broadband industry that was locking its customers into expensive contracts for subpar service. With <a href="https://es.t-mobile.com/news/un-carrier/internet-freedom">Internet Freedom</a>, our groundbreaking Un-carrier move to support T-Mobile 5G Home Internet, we’ve made it easy for customers to “break up” with their cable company! Today our 5G Home Internet service is posting industry-leading growth by following the same customer-first principles that made us a leader in mobile connections.

Mistakes uncover fresh thinking. At T-Mobile we have a relentless appetite for taking bold action and forging new, uncharted courses … but not everything works every time, and we’ve got to be OK with that. Cheesy poster-quote alert: If you’re making every shot you take, you’re not taking enough shots. Or: If you don’t go out on a limb, you’re never going to get the best fruit. But really, failures aren’t always bad and sometimes are just what you need to grow. We move quickly, learn what customers teach us, and change course without hesitation or regret. We also keep moving as we learn, adjust, learn, adjust. That pace of change can be stressful, but at the Un-carrier, it’s also normal.

It’s better to be an owner. Have you ever noticed, as a customer, that it’s just better when you can deal directly with the owner of a business? They take responsibility. They value customers. They fix issues with urgency. We noticed, too. That’s why years ago, under our previous CEO, we decided to make every single T-Mobile employee an owner with meaningful annual stock grants. That’s a policy we’ve continued during the years I have led the combined company. We act like owners because we ARE owners.

We can use our platform to generate real impact. T-Mobile is in the business of connecting people — and that means all people. Our commitment to stand up for consumers — to deliver 5G for GOOD — extends to underserved communities, first responders, remote populations and at-risk students. I’m particularly proud of the work we’ve done through <a href="https://es.t-mobile.com/news/business/education/project-10-million">Project 10Million</a>, our groundbreaking program that aims to provide 10 million eligible students with a free hotspot, free or highly subsidized data plans, and access to at-cost laptops and tablets. So far, we’ve invested $3.65 billion in services to connect 4.3 million U.S. students, and our efforts continue. Big business like ours have a huge influence on the world we live in, and it is important that we use the platforms of our business to help achieve systemic change.

Perseverance is a virtue — if you are right. The T-Mobile-Sprint merger. Need I say more? Try and try again. It took incredible determination to bring a supercharged T-Mobile to life. Despite obstacles and challenges in our path, we never doubted what we were setting out to do: deliver a transformative nationwide 5G network, better products at unmatched value, increased competition and access for underserved communities. Check, check, check and check. We hung on and kept going because we knew we were right in our belief that our new company would bring a new level of competition to the market, and that T-Mobile and customers everywhere would benefit. Now — after two and a half years of planning and fighting for the merger, and over two and a half years integrating the companies to create today’s T-Mobile — we have a success that’s unmatched in telecommunications history. I’m so proud of this team and what they deliver every day. And I can’t wait to see what the next 10 years bring!

To mark a decade of work at the Un-carrier, T-Mobile CEO Mike Sievert shares 10 reflections from his 10-year journey.

My 10th Magentaversary: Reflecting on a Decade of Work Alongside the Best in Wireless - T-Mobile Newsroom

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As T-Mobile renews its commitment to hiring 10,000 veterans and military spouses by the end of 2023, one veteran employee shares a journey from hiding his PTSD to being encouraged to share his true story and supported with mental health resources to manage the challenges he faces.

When you thank Jamie Weare for his service you might notice he doesn't say the words "Thank You." Instead, he uses a universal language by signing the phrase with his hands. It's a visceral response to your gratitude, even if, as Jamie admits, you're most likely unaware of the specific sacrifices he's made. 

"When I got into the civilian world, I felt people didn't really grasp it at the time," explains the T-Mobile interim coach at the Menaul Call Center in Albuquerque, New Mexico. "They understood something happened and there's a lot of 'sorry for your loss' and 'thank you for your service,' but to understand what that really means I think you have to have a loved one who served or have served yourself."

What happened to Jamie after joining the Infantry in 2001 is not just a memory you neatly tuck away and move on from. It's a part of who he is, and it's also the part of him he suddenly felt he needed to hide when he began his journey back into civilian life. 

'It's become easier to talk about the accident," says Jamie. "It's the 20th anniversary this year. On March 29th 2002 I was involved in a training accident where a 120 mortar round misfired and basically exploded inside the tube. As a result of that accident three of my brothers in the vehicle with me that night never left Fort Irwin in Barstow, California."

Jamie says he recuperated at the VA for almost 3 months, but emotionally he knew he also had to learn to cope. He remained in the army until 2004 partly because of opportunities he still wanted to accomplish and also because admittedly there was comfort in being surrounded with people who had similar experiences and understood his struggles. 

"Returning to civilian life was a challenge," he says in reference to the mental health effects of his experience. "I had several jobs along the way and I felt like a lot of what came with me as a veteran is just swept under the rug and the only job that understood who I was and encouraged me to have an open dialogue about it and participate in different events to help others who have post-traumatic stress disorder was T-Mobile."

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When he applied for a job with T-Mobile after another telecommunication company he worked for closed its store during the pandemic, Jamie says he was unaware that the company was designated by Military Friendly® as a top Military Friendly Employer and Military Spouse Friendly employer, or that T-Mobile had made a <a href="https://es.t-mobile.com/responsibility/community/military">commitment</a> to hire 10,000 veterans and military spouses by the end of 2023 (the company is about 84% there!).  But, he says from the first day he stepped into his new role it was apparent what kind of support he was going to receive. The real kind.

"It's not a publicity stunt," he says with a smile when asked if he feels truly appreciated for his service at work. "T-Mobile doesn't just say thank you, they honor you for the whole person you are. The skills I learned in the Army have made me flexible and translate well at work. T-Mobile has given me opportunities to use those skills in several different areas: I have been in closed loop, an interim associate trainer, and now an interim coach!"

Jamie says beyond being invited to NYC in 2021 to participate in the Veterans Day Parade and being connected with other veterans and supporters through T-Mobile’s more than 11,000 member strong Veterans & Allies Employee Resource Group, he also was able to take advantage of health benefits that catered towards goals of managing his PTSD. 

"T-Mobile has an amazing benefit that gives you 10 free counseling sessions to help you try different counselors to see what works for you," says Jamie, "and that's what I was able to do. My PTSD is so much more manageable now, even without the need for medication."

Aware of the <a href="https://es.t-mobile.com/news/community/mobile-mindfulness-the-future-of-mental-health">staggering statistic</a> regarding how many U.S. veterans continue to report having developed a mental health condition such as post-traumatic stress disorder and depression, the company has tailored elements of its wellbeing resource <a href="https://www.livemagenta.com/">LiveMagenta</a> for its veteran employees requiring support.

Jamie says he also has made use of the company's childcare subsidy for his family and the tuition reimbursement program to attend The University of Arizona Global Campus to continue his higher education free of charge. He says when he first found a job opening at the T-Mobile call center, he had no idea about the company's commitment to veterans and veteran family employment. But he says since the moment he applied for a position and reported his veteran status, he has seen for himself the investments being made to the military community. 

Jamie says he is proud that T-Mobile continues a presence at hundreds of job fairs and Veterans Affairs offices across the country and also partners with not-for- profit organizations such as <a href="https://www.hiringourheroes.org/">Hiring our Heroes</a>, <a href="https://fourblock.org/">FourBlock</a>, and <a href="https://www.warriors4wireless.org/">Warriors4Wireless</a> to help fund career readiness programs and community support initiatives.

He says he was excited to hear that the company also expanded its successful <a href="https://es.t-mobile.com/news/community/returnship-helps-veterans-reenter-workforce">TechX Returnship Program</a> to include veterans. TechX Returnship is a partnership with <a href="https://www.reachire.com/">reacHIRE</a> that helps facilitate paths to leadership roles for women—and now veterans— returning to the workforce in technology roles. The program provides opportunities to those with tech-centric resumes who’ve taken a long professional career break to care for family members, raise children, or to serve in the military.

"There are so many resources," says Jamie. "I feel in my experiences there have been a lot of companies that don't want to talk about the realities of serving and would rather hide behind the guise of 'Thank you for your service.' But T-Mobile really is there with impactful support for veterans."

Jamie's vulnerability about the challenges he's faced is as disarming as his positivity. He's the personification of pulling oneself up by the bootstraps. An indelible force of human spirit. And this year, Jamie received the company's PEAK Achievement Award, the pinnacle of recognition at T-Mobile, which goes to the top 3% employees who are nominated by leadership and peers for being outstanding in job performance and company values. Winners and their plus-one are treated to an all-expenses-paid trip to Maui to celebrate alongside the company's senior leadership team, including CEO Mike Sievert. 

"Going to PEAK was an amazing experience," says Jamie. "Just a week of love and celebration and meeting with senior leadership to hear directly from them how we're making an impact on the business. Words can't express my true feelings when I try to explain why I am so happy to be working for T-Mobile," says Jamie. "It gave me back so many things I had lost." 

To learn more about T-Mobile’s employment initiatives, plan discounts, and ongoing community investments and support for servicemembers and their families, head to the <a href="https://es.t-mobile.com/responsibility/community/military">T-Mobile Military Landing Page</a>.

As T-Mobile renews its commitment to hiring 10,000 veterans and military spouses by the end of 2023, one veteran employee shares his personal story.

Veterans Day Employee Spotlight: Saying Thank You For Your Service

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This National Disability Employment Awareness Month, one T-Mobile employee is sharing her story to highlight the importance of the company’s latest disability advocacy and accessibility awards and explain how equitable hiring opportunities can provide meaningful employment for those with disabilities.

When Susan Jolly was 19, she was in a car accident that resulted in an incomplete Cervical 4/5 spinal cord injury (SCI) that left her quadriplegic. There is no way she can convey what transitioning to her new life was like. So, she doesn't try. Susan simply says she is grateful for influences of others that made her resilient. 

"I was very goal driven even as a young child thanks to people in my life," says the Senior Manager in the Product and Technology Department at T-Mobile. "I started setting goals for myself even at 7 years old, like that I was going to be a professional woman working alongside men in corporate America. That dream has come true."

Susan thinks big picture in most anything you discuss in her life, and her decisions all read like steppingstones to large scale pursuits. She's a woman who has overcome incredible obstacles to achieve professional goals such as graduate with her MBA and have a successful career in technology as well as personal ones to become a mother, of a now 27-year-old son, even after sustaining her injury. A staunch believer in the value of financial independence for people with disabilities, it's no surprise that her very first job after her life was turned upside down was as an advocate at the Independent Living Center in Los Angeles. 

"It was my first job after my accident" she says, "and where I learned to live my life with my disability. Getting people meaningful employment where they can independently provide for themselves is the best gift you can give a person with a disability. Period." 

This National Disability Employment Awareness Month, Susan is sharing her story to highlight the important Equity In Action efforts that T-Mobile has accomplished and is committed to continue in the space of accessibility, as well as regards to hiring initiatives within the disability community at large.

“I’ve been helping with a Diversity and Inclusion pilot here at T-Mobile,” she explains, regarding the company’s most recent partnership with organizations like the American Association of People with Disabilities to provide paid summer internships for those who qualify (you can read one such intern’s story on our <a href="https://es.t-mobile.com/news/community/gaad2022">Newsroom</a>).

"It's taught us a lot of what's working and what we need to work on," says Susan. We want people to become employed at T-Mobile but I don't see a lot of people like me, in part because it's not an easy path to get here. I'm a persistent person and I don't give up so the best thing I can do is help blaze a trail and show others the way."

It’s that sort of persistence that has led to T-Mobile’s latest accolades within the space of disability advocacy and accessibility awareness. With the former disability advisor at the White House during the Obama administration, <a href="https://es.t-mobile.com/news/community/disability-awareness-claudia-gordon">Claudia Gordon</a>, at the helm as a Senior Accessibility Partner, the company has been full-steam ahead with its Equity In Action plan as part of its larger Diversity, Equity and Inclusion actions.

“At T-Mobile, disability inclusion and accessibility are essential part of our company culture and brand’s promise,” says Claudia. “We are proud to be recognized by <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Finclusion-powers-our-culture-deeanne-king%2F%3FtrackingId%3DsyDo7oS9S3ijXKpSauRjbA%253D%253D&data=05%7C01%7CMolly.Byerly1%40T-Mobile.com%7C1983992331de43b15eeb08da808cbd8f%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637963639211609187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=160DZRkgS5MCyHtJRNykyZWQPtNkqJMInSWohwDYtrw%3D&reserved=0">Disability:IN as the Employer of the Year</a> and as <a href="http://NOD.org/seal" target="_blank" rel="noreferrer noopener">2022 Leading Disability Employer by the National Organization on Disability</a> (NOD). These honors reflect the work of employees like Susan Jolly across the company who bring our culture of “Be You” to life every day at the Un-carrier.”

And Susan says the continuous examination of what it means to each person to have a reliable system of equitable accessibility is necessary.

“The one thing I found is T-Mobile cares and wants to hire people with disabilities, but when we talk about equality, it may not be the way you define it because if I have visual or hearing loss and I can’t see or hear the information I need to do my job, then I need to have the tools to receive it in a different way than others,” explains Susan. “We believe in equality here, but equity is our focus when it comes to creating spaces for people with disabilities to have a positive workplace experience.”

Susan started a <a href="http://femalewheelrider.com/">personal blog</a> called “What is Possible — Living Life as a Female WheelRider!” to share those lived experiences in hopes of empowering people like her as they navigate both their professional and personal worlds. What she was surprised to find is that much of the advice she was offering on her blog, which consists of topics such as career tips, leveraging technology, helpful training resources, and finding purpose and motivation, was inspiring non-disabled readers as well. She says early on many of her colleagues were coming to her in search of a mentor for things as universal as goal setting in their careers. People like Rushy Reddy.

"Without Susan's guidance, mentorship, and support, I would not be where I am in my career today," the T-Mobile supply chain manager says. "I've worked for Susan for two years, and in that period she has been instrumental in my journey to not just become a people leader, but one that leads with empathy, integrity, and courage. She sets the bar high and she never lets her disability be the deciding barrier to what she sets out to achieve." 

Rushy says Susan’s superpower is her ability to make time, holding bi-weekly syncs that focused on short-term and long-term goals that, he says, gave him tools he needed to grow both personally and professionally.

“What I’m most proud of at my tenure at T-Mobile isn’t the code I’ve developed or budgets I’ve successfully run, but instead is developing people,” says Susan.

And she hopes that by sharing her story, people will review any unconscious bias they may have about people with disabilities, so that we can all be open to learning from one another.

"There's an innovative mindset I need in my personal life that translates well in my work life," she says. "And people don't always realize that because it's not something you put on your résumé. But the most important skill I see in people with disabilities is we are innovative in order to survive in our everyday lives. And people don't realize that innovation comes to work with us. They just see it as this disability, which limits the importance of our problem-solving abilities in many different contexts to be part of the driving force for moving T-Mobile forward." 

This National Disability Employment Awareness Month, a T-Mobile employee shares her story of disability advocacy.

Employee Spotlight: What Is Possible. - T-Mobile Newsroom

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The Un-carrier blows competitors out of the water with a double-digit lead, cementing its position as a customer experience powerhouse

BELLEVUE, Wash. — July 28, 2022 —Putting customers first once again propels the Un-carrier to the top. Today, <a href="http://www.jdpower.com/pr-id/2022093">J.D. Power ranked</a> T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers.

The study, which evaluates experiences across six service platforms: store, phone, website, app, social media and text, reveals a T-Mobile score of 816 points, 26 points above the segment average.

“T-Mobile’s 10th consecutive first place finish is a testament to our focus on delivering exceptional customer experiences, and this win only motivates our team to aim even higher!” said Jon Freier, President of T-Mobile Consumer Group. “At T-Mobile, we’re committed to giving our customers the best network, the best value AND the best experience. Because people have enough to worry about these days – their wireless service and support they get with it should be easy, and even a bright spot in their day.”

Laying the foundation for continued growth when it comes to providing the best customer experience, the Un-carrier is rolling out a new, reimagined Total Experience approach that aligns Retail, Customer Care and Network teams geographically to better serve and connect with customers. This includes T-Mobile’s <a href="https://es.t-mobile.com/customers/customer-care">Team of Experts</a> as well.

Being recognized as leaders in Customer Care by placing first in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study - Volume 2 goes a long way to reinforce and motivate T-Mobile's efforts. The Un-carrier is committed to creating world-class customer experiences that deepen relationships with existing customers and forge relationships with new ones.

Learn more about T-Mobile’s highly awarded and industry leading customer care model by visiting <a href="http://es.t-mobile.com/customers/customer-care">www.t-mobile.com/customers/customer-care.</a>

Síguenos en la sala de prensa oficial de T-Mobile en Twitter, en <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> para estar al día con las últimas novedades de la compañía.

T-Mobile US Inc. (NASDAQ: TMUS) es El Un-carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible para disrumpir el mercado y así crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T‑Mobile, Metro by T‑Mobile y Sprint. Para obtener más información, visita: <a href="https://es.t-mobile.com/">https://es.t-mobile.com</a>.

Contactos para prensa

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Today, J.D. Power ranked T-Mobile first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers.

T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time - T-Mobile Newsroom

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There's a lot to gain from creating a diverse and inclusive workplace. At T-Mobile, our employees live our values and break down barriers - for each other and our customers. I'm immensely proud of the company we've become thanks to them. It's simple: We are stronger when we represent those we serve. And placing DE&I at the center of our Un-carrier culture inspires the kind of diversity of perspective, talent and innovation that enables us to be the best workforce this industry has ever seen. As we celebrate the 32nd anniversary of the <a href="https://www.ada.gov/2010_regs.htm" target="_blank" rel="noreferrer noopener">Americans with Disabilities Act</a>, I’m deeply honored that <a href="https://disabilityin.org/" target="_blank" rel="noreferrer noopener">Disability:IN</a>, a nonprofit focused on disability inclusion in the workplace, named T-Mobile <a href="https://disabilityin.org/releases/disabilityin-announces-the-2022-inclusion-awards-winners/" target="_blank" rel="noreferrer noopener">Employer of the Year</a>. This award recognizes a company for exemplary policies, strategies and initiatives that have improved disability inclusiveness in the workplace, marketplace, accessibility and supply chain.

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Our CEO, Mike Sievert, recognizes the challenges that exist for individuals with disabilities, along with the <a href="https://es.t-mobile.com/news/community/diversity-equals-innovation" target="_blank" rel="noreferrer noopener">incredible value</a> they add to any company’s team. That’s why he <a href="https://disabilityin.org/ceos-are-in/" target="_blank" rel="noreferrer noopener">signed a commitment</a> to help build inclusive, accessible and equitable workplaces by participating in the Disability Equality Index. Since T-Mobile first appeared on the index, more than 100 other companies have committed their support. The recognition from Disability:IN reminds me that we’re doing many things right, but that we always have more work to do. Our <a href="https://es.t-mobile.com/news/community/equity-in-action" target="_blank" rel="noreferrer noopener">Equity In Action</a> roadmap inspires us to embed diversity, equity and inclusion into every corner of our business. There is no completion date. We must constantly examine our progress on the promises we made so that every single T-Mobile employee has an inclusive space for career and personal development. Working with organizations like the <a href="https://www.aapd.com/" target="_blank" rel="noreferrer noopener">American Association of People with Disabilities</a> to create inclusive hiring opportunities through our internship program is one way we’re making a difference. I am so inspired by T-Mobile employees like <a href="https://es.t-mobile.com/news/community/disability-awareness-claudia-gordon" target="_blank" rel="noreferrer noopener">Claudia Gordon</a>, our senior accessibility partner who’s made it her mission at T-Mobile to drive enterprise-wide strategies for a disability-inclusive culture and an accessible and equitable work environment. And one of this year’s summer interns, <a href="https://es.t-mobile.com/news/community/gaad2022" target="_blank" rel="noreferrer noopener">Danny Charney</a>, shared his disability journey and the mentors he found along the way. T-Mobile is lucky to have Claudia and Danny, plus many more trailblazers. So today, while we reflect on the significance of the ADA, let’s recommit ourselves to collaborating with purpose and fostering cultures of inclusion.

T-Mobile is honored to receive the Employer of the Year award from Disability:IN.

Inclusion Powers Our Culture - T-Mobile Newsroom

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As T-Mobile celebrates Pride 2022 with the affirmation “I am an advocate for my community, making an impact,” we bring you the personal stories of several employees who share exactly how they live out that commitment at work and beyond.

While T-Mobile recognizes that support at the national level is important and continues through <a href="https://es.t-mobile.com/brand/celebrating-diversity/lgbtq-plus-pride">partnerships with GLSEN, Happy Hippies and HRC to</a> improve the quality of life of at-risk LGBTQIA+ community members, it’s vital to show that there is power in every single voice. Spotlighting how individuals can make an impact shows that Pride is Power.

The anti-transgender legislation making news of late is more than just a headline for the people interviewed in this spotlight. Everyone featured says that telling their story is an actionable item in the ways they want to celebrate Pride this year. It is how they are being advocates for their community, making an impact. From Seattle to Wichita to Memphis and Colorado Springs, their stories include gender-affirming treatments that they say T-Mobile's health benefits made possible, or changing chosen names on work badges and pronouns with co-workers. They're experiences that help shape T-Mobile's own advocacy practices that now include things such as a thorough transition guide and employee handbook of policies designed to create a better experience for co-workers across the company who come out as trans at work.

"Our Pride Employee Resource Group (ERG) is a place where our employees can bring their ideas about how to make our workplace better for all," says Jen Palmer (She/Her), senior director of T-Mobile's Technology Project Management Office and the chair of the Pride ERG. "We take great pride in consistently looking at new ways to improve experiences. Whether it's encouraging all to add their pronouns to badges and email signatures, or recommending inclusive language on our restroom signage, or looking at our own internal systems and fixing issues that may pop up when a colleague changes their name. As we hear from our employees, we also continually evaluate our benefits to ensure they meet the unique needs of the LGBTQIA+ community. Our ERG does not settle for the status quo. It's our role to champion inclusivity and continuous improvement."

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“Sometimes I think that the Pride Employee Resource Group at T-Mobile found me just as much as I found it,” says Haven Vilminot (They/Them), an HR data analyst and non-binary/transgender T-Mobile employee in Seattle.

When talking about T-Mobile's Pride is Power 2022 initiative, it's important to remember how the company's Pride ERG began and how those simple beginnings continue to have visible effects on its members today, even for those like Haven from the newer Gen Z workforce. Pride participation at T-Mobile began as a grassroots movement before becoming an influential, company-wide commitment.

Back in 2013, some thirty employees from two call centers in Albuquerque took it upon themselves to represent T-Mobile in their local Pride parade. The news of these employees spearheading this participation traveled fast all the way to T-Mobile's headquarters in Bellevue, Wash., inspiring another hundred employees to not only march in, but also sponsor the Seattle Pride parade the following year. Today, the ERG boasts more than 13,000 members across 50-plus chapters in the country.

“For me, queer community was something that I had outside of work, but that I wasn’t able to bring into work with me, and that’s a very unsustainable way to live,” says Haven, “but T-Mobile is actually the first place that I’ve ever worked where I felt safe to be all the way out of the closet.”

Haven says one reason for that is T-Mobile is the first place where they had an openly gay boss, who connected them to resources at the company specific to the LGBTQIA+ community.

"For me, Pride Month is a moment, I think, where a lot of us like to pause and think about our history, but it is also a time where I feel particularly moved by being able to imagine futures together as people," says Haven. "For Pride Month 2022, something that I'm thinking about is the concept of taking a door off the hinges when you go through. Outside of my T-Mobile community, I find myself making sure that I am visible and out and taking that door off the hinges on my way through, so that anybody who comes after me maybe has to do a little bit less of that. We're building on it for each other everywhere we go."

Brantley Clark (He/Him) says he is many things: A partner. A girl dad. A trans man. A black man. A trans black man. And he is crystal clear how to encapsulate all that succinctly if you ask what Pride means to him.

"Progressive Individualism," he will tell you. "Those are two words that I hold during Pride."

They are two words that the global care business support manager from the T-Mobile Wichita Customer Experience Center says not only give space for the many layers of his own unique identity, but also helps to invite others who perhaps, like him, did not always feel represented under the Pride umbrella.

“There’s this epiphanic moment in June that everyone gets from a societal perspective,” says Brantley, “but I walk this journey every day, not just in June. And it’s an every day progression into the right direction as an individual.”

Brantley says when he began his transition at T-Mobile it was abundantly clear that despite the lack of support from family members, he could safely be in what he called “a long-term relationship” with T-Mobile.

"When I stepped into global care as B, as Brantley, I didn't have to bring on that past history with me," he explains. "Being in a spot where I had the financial means, the benefits, the insurance and many other supporting factors, is when it really hit home for me, and I realized that T-Mobile is a place that I could commit myself to. T-Mobile gave me the ability to control what I look like and what I presented to the world, and it really helped me to align my internal with my external, and I don't compromise that for anything."

This Pride, Brantley says he is hyper-focused on trans visibility within T-Mobile and beyond.

"I have a seat on this plane called Pride," he says. "But are we always doing the seatbelt checks to make sure everybody's buckled in? Are we making sure everybody on the manifesto is actually on the plane?"

A leader in his local Pride ERG chapter, he says he was the first trans person on the advisory council and as such feels a sense of responsibility to create a path that others can follow and join him.

"From a LGBTQIA+ perspective, there's not many examples of leaders who looks like me," he says. "Which is why my mantra this year has been we're going to do the work to get it done, even if it means that I have to be the face for people to see. What we really need to do is create equality and equity across Pride."

For Jason Bayless (They/Them), a Community Expert at T-Mobile’s Colorado Springs Customer Experience Center, their advocacy stems from a painful experience with a previous employer and a desire to give back to those who showed them what true advocacy looks like.

“The reason I started at T-Mobile, and it’s a reason that I hear a lot of people say that they are at T-Mobile, is because it is a place that they are able to truly be themselves,” says Jason. “Not embracing that and not stepping out of what for me personally had been a very easy bubble of just passing — that wasn’t being true to myself because I was not giving back what this company had given me, and it’s not helping to pave the way forward for other people.”

Jason became co-chair of the Colorado Spring Pride ERG chapter as a way to advocate for others. Jason's story of qualifying for hormone therapy and gender reassignment surgery and being supported by T-Mobile's benefits plan along the way is profound because of the way they felt unable to do basic things according to the gender they identified as in previous jobs.

“More than anything, it had to do with the people around me,” says Jason.

Not comfortable with being out at work previously often led to Jason being “pegged as a lesbian” because there simply were no open conversations about it and using the restroom they felt comfortable in was never something they were able to even consider.

While Jen Palmer says most all of T-Mobile's properties, including its headquarters, call centers and retail locations, have genderless bathroom options, the company's gender transition guide and employee handbook also state clearly that "all employees should have access to restrooms that correspond to their gender identity" and that "employees should determine the most appropriate option for themselves." It's a policy Jason says they never had before, and the lack of that protected inclusivity caused very public derision.

"Once in a meeting at another company I was very pointedly told by upper management in front of everyone that I was not allowed to go into the restroom that I actually identified as, because that's not what it showed on my birth records," recounts Jason. "It's not what showed on my ID. And if I did not agree with it, there was the door. These people that I'd worked with for years, looked me in the eye and then literally physically pointed at the door. I was broken."

Compare that to the experience Jason had after joining T-Mobile, where they say managers and co-workers not only supported all the protocols to change their name and pronouns after their transition, but even quickly helped fill their shift when a last-minute appointment for part of their gender affirming surgery became available. From the small things to the very big things, Jason says there's no price you can put on the value of being surrounded by advocates.

“You don’t have to always make a big splash to make an impact,” says Jason. “To turn to my coworker, a cis male who says he has never known anyone who wasn’t straight and have him say we can participate together in ‘<a href="https://www.cnet.com/health/personal-care/what-is-movember-and-no-shave-november-the-history-and-how-to-participate/">No-Shave November</a>’ now that I have been able to grow a full beard, is so incredible.”

If you look up Ellis Bishop-Wright (He/Him) online today, you would be hard pressed not to find some kind of positive comment about how he has impacted people at work. As Ellis was preparing to be part of a <a href="https://lesbianswhotech.org/pridesummit2022/">Lesbians Who Tech</a> event with T-Mobile Chief Human Resource Officer Deeanne King this month to discuss his coming out story at the company, many who felt touched by his kindness were on all major social channels singing his praise.

"Ellis has been a leader and advocate for Human Rights as long as I've known him," writes one person. "He is someone I am proud to work alongside and learn from."

Others posted that the senior learning solutions consultant in T-Mobile's Career Development and Learning organization is someone who has been "dedicated to creating a safe and affirming environment in the workplace." Ellis' online persona paints an unshakeable force. But speak to Ellis directly and he will acknowledge that the powerful person he feels today is in stark contrast to the person he felt like just four years ago.

“It was May of 2018, and I was depressed, unemployed, and had real doubts I would ever get hired,” says Ellis.

Having lived in a part of Memphis where he says he and his wife were not particularly welcomed in their local stores or their kids’ schools, it wasn’t until he joined T-Mobile a year later that something switched.

“The environment at T-Mobile gave me a lot of confidence and that space to explore who I am,” says Ellis, “and helped me get to the point where I was like, ‘Okay, I’m trans and I need to admit this and stop spending so much time and energy not admitting it.’”

Ellis says he knows there are so many who do not share in his positive experience of coming out at work.

"I am representing trans people of T-Mobile," says Ellis, "and my coming out was like landing on a soft cloud. Deeanne was excited. My manager happy-cried when I told her. People got so excited for me, and it has just been like doors always open … but I know that others - many, many others - haven't had such a positive coming out experience as I have and sometimes I feel like guilty about it."

And while Ellis is careful not to imply through his personal story that there aren’t real risks that trans people face every day when they come out at work, he says he hopes showing what a positive experience can do for both the person and the overall work environment can be impactful on a micro and macro scale.

“This is my first foray into the world as a transgender man,” says Ellis. “When I combine that with the terrifying and terrible legislation that is happening all over this country against trans people, I feel now is the time to speak up and have our voices heard.”

You’ve heard some of their voices, now see some of their faces below at T-Mobile sponsored Pride events as they become available all month long.

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2022/06/Screen-Shot-2022-06-10-at-8.40.18-AM-1024x685.png" alt="" class="wp-image-88535"/><figcaption>Pride Miami 2022</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2022/06/Screen-Shot-2022-06-10-at-8.54.27-AM-1-1024x593.jpg" alt="" class="wp-image-88568"/><figcaption>Pride Miami 2022</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2022/06/22CM0154-01_Pride_Parade_Miami-FL_DJI-0105-1-1024x768.jpg" alt="" class="wp-image-88658"/><figcaption>Pride Miami 2022</figcaption></figure>

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