Aaron Sanchez T-Mobile Talking With Trailblazers

Claudia Gordon T-Mobile Senior Accessibility Partner

A retired FDNY firefighter pays respects at the 9/11 Memorial and Museum

t-mobile care employees helping at a local food bank

digital nomads redefine retirement with T-Mobile

Laverne Cox T-Mobile Pride Talking With Trailblazers

Diversity Equity and Inclusion at T-Mobile

T-Mobile Senior Disaster Recovery Manager Becky Romero keeps evolving the company’s response to challenges during hurricanes, wildfires and even a pandemic — because at any point, any of us could be affected.

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"Disasters all have the same backbone," says Becky Romero. "They all have the same spine. They just have different arms and different feet. They have different limbs. And a wildfire is slightly different than a hurricane, which is 100 percent different than civil unrest, which is completely different than COVID, which is different than an earthquake, which is different than a volcano eruption. Different than the Texas winter storm that we had. The constant is the help needed."

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And for much of her career, Romero has supplied that help.

The Deer Park, Texas-based Senior Disaster Recovery Manager for T-Mobile went from helping provide service to cell towers affected by outages as a contractor to focusing on disaster Business Continuity and Community Support full-time for the company.

Today, you can find Romero innovating response protocols to more seamlessly and effectively mobilize and serve the communities in times of need.

Rather than house supplies in one location for packing and shipping when needed, Romero asked, Why not have supplies and trucks ready to go from all over the United States?

As T-Mobile recognized the need for more robust responses to disasters, Romero’s growing team secured more resources, including more local storage and trucks to move equipment quickly.

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"We have grown from three trucks dedicated to our team," she says, "all the way up to eleven trucks and ten warehouses. Do other carriers show up? Sure, they do. Do they show up like us? Absolutely, unequivocally, no. We have it, we know we have it, it's organized, and we're able to get it out in a very clear, concise process. That makes us show up as T Mobile."

When a hurricane, wildfire or other natural disaster ravages a community, Romero and her team carefully monitor the situation, first making sure all of Team Magenta is safely home. Then her team leads the deployment of trucks carrying of much-needed supplies.

"We use our smaller, more nimble trucks during wildfires," she says. "They're good for when multiple shelters are housing people that have really lost everything. It is all about making those people feel comfortable that we are here to support them. We do not care what their background is. We don't care where they live, and we don't care what provider they're with. We are simply there to serve them."

As the team distributes supplies inside a shelter and returns to the warehouse to restock, again and again, Romero monitors each shelter site's needs. Sometimes, cell phones are the biggest ask. In other situations, power sources for people to charge their devices might be pivotal.

"Sometimes they're in old gymnasiums," she says, "where there may be two or three plug-ins for the whole gymnasium. And people can't keep their phones charged."

Romero says hurricane responses are typically her opportunity to help organize a full deployment. When Hurricane Ida impacted Panama City earlier this year, she coordinated a truck to be deployed for a week to serve the community. Stationed there for months, she and her team stocked the truck with day-one and day-two kits, carrying ready-to-use phone-charging cables, constantly checking for supply exhaustion and creating replenishment schedules.

"What's nice is having ten warehouses nationwide; if Panama City got hit again, the warehouse in Alabama is an hour and a half north there, so I can replenish them within about four hours if they run out. If Houston gets impacted, I have a warehouse in Dallas. If it gets impacted in Tampa, I've got those in Alabama. That's about a ten-to-twelve-hour drive. And then I've also got Miami, and that's about a six-hour drive."

With just a few exceptions, Romero says she’s confident her teams can hit almost every state within twelve hours to replenish or deploy.

"Really, the fun part for me is the strategy," she says. "How do we do it better? Listening. It excites me listening to our people, to understand their pain points and understand what did work and capitalize on that to make it better."

While T-Mobile closed 80 percent of its stores at the outset of the pandemic, COVID forced stricter cleaning protocols to keep the team and customers safe at open stores. And essential businesses and the general public were competing for increasingly scarce sanitizer and other cleaning supplies.

​​​​​​​To avoid certain store closures should sanitizer run out, Romero identified an exceptional solution: a fuel delivery company she'd worked with was making its own cleaning supplies. Confirming the product met all the standards of T-Mobile's Environmental Health & Safety Team, she worked with them to get orders in and figure out transport.

"We can't, as an organization, ever do the same thing that everybody else is doing," she says, "because every time we go down the path of what everybody else is doing, we're going to come to a roadblock because it's been done. And just like in this case, the supplies we needed were gone. Looking into creative solutions that no one else has tapped into is key."

Because disaster response helps everyone learn how to navigate challenges that could eventually affect us all.

<a href="https://es.t-mobile.com/news/community/dealing-with-disaster-season-2020">Click here to read about the other half of the “Dynamic Duo” who works hand in hand with Becky Romero.</a>

T-Mobile Newsroom

As T-Mobile recognized the need for more robust responses to disasters, Senior Disaster Recovery Manager Becky Romero’s growing team secured more resources, including more local storage and trucks to move equipment quickly.

“Disasters All Have the Same Backbone” | T-Mobile Newsroom

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Award-winning chef, author and philanthropist Aarón Sánchez was the guest star for T-Mobile’s special Hispanic Heritage Month edition of its ongoing Talking with Trailblazers series, dishing about his cooking career, preserving his family legacy through food and planting seeds for the next generation of Latino chefs.

Aarón Sánchez can whip up a joke about his Latino heritage as masterfully as he does one of his famed dishes.

"Talking about how we live as Latinos," the chef said, before delivering a punchline like a well-seasoned comedian: "I live with my 63-year-old uncle who does the laundry with Suavitel. We clean our floor with Fabuloso. You know what I mean?"

While the laughs in the room proved the audience appreciated Sánchez’s penchant for the lighthearted, when it comes to the importance of preserving his family’s legacy through food, and inspiring and supporting young Latino talent in the culinary world, he turns to the serious and the heartfelt.

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"One of the things I get really charged about is our youth," he said. "They are our most valuable commodity. How we treat our youth and how we influence them is so important. This industry has given me so much, I felt I had to give back."

The award-winning chef, author and philanthropist was a guest speaker for T-Mobile’s most recent Talking with Trailblazers event, hosted by Jorge Martel, the company’s Vice President & General Manager, Puerto Rico, in front of fifty employees at its signature store in Miami.

Talking with Trailblazers invites diverse speakers on a number of culturally significant topics to inspire, educate and share, and this particular event was a special celebration of Hispanic Heritage Month. Throughout the month (Sept. 15 to Oct. 15), T-Mobile employees are able to donate to the <a href="https://un-carrier.benevity.org/campaigns/353">Hispanic Scholarship Fund</a> and get a 2:1 employee match, thanks to the T-Mobile Foundation. The event also encouraged any of the 1,800 remote viewers to join its Magenta Latinx Network employee resource group, which is already 3,500 members strong.

Sánchez discussed his cooking career as the current chef/owner of <a href="https://www.johnnysancheznola.com/">Johnny Sánchez</a> in New Orleans, a judge on FOX’s hit culinary competition series <a href="https://en.wikipedia.org/wiki/MasterChef_(American_TV_series)">MasterChef</a> and <a href="https://en.wikipedia.org/wiki/MasterChef_Junior">MasterChef Junior</a>, and an author of two cookbooks, La Comida del Barrio and Simple Food, Big Flavor, as well as a memoir, Where I Come From: Life Lessons From a Latino Chef.

He also discussed how he is supporting other Latino chefs as the partner/creative director of <a href="https://www.chefaaronsanchez.com/cocina">Cocina</a>, the first online content platform dedicated to celebrating the Latin lifestyle through its vibrant culinary culture.

"I think we're living in a really exciting time where second generation Latinos especially are trying to get back to roots and I think it's real exciting," he said. "And I think technology helps do that. Whether you're capturing ingredients at a farmer's market, whether you're interviewing your abuela and having her tell you about her stories and her upbringing - that's how you use the technology. That's really powerful, I think."

Sánchez also acknowledged how technology during this particular time has helped fuel people’s curiosity of what’s beyond the home environment, where many were isolated during the pandemic, and that’s in turn created a space for Latinos to do more research into their own heritage through home-cooked meals.

"People's knowledge of the food has grown so much," he explained. "And the pandemic has helped with that, actually. I think people have cooked a lot more at home. I think people are researching their food more. They're using the technology from T-Mobile. We were already in the foodie era, now I think we just got more food-ier. I think it's exciting time for the home cook."

And an exciting time for those looking to become professional chefs, too, which is the idea behind the <a href="https://www.aaronsanchezscholarshipfund.com/">Aarón Sánchez Scholarship Fund (ASSF),</a> an initiative empowering aspiring chefs from the Latin community. ASSF provides recipients with full culinary scholarships to the International Culinary Center (ICC) in New York City and ongoing mentorship.

"I know it's important to give back," he said, citing his own mentors over the years, like chefs Douglas Rodriguez, Paul Prudhomme, Jonathan Waxman - and most of all, his mother, a chef who risked it all to follow her culinary dreams in New York City and sparked his initial interest in cuisine. "My industry has afforded me a beautiful life, and I would never imagine the things that I've seen and done. So, in order for me to do that, I have to thank my mentors and I have to make sure that I'm planting seeds for the next generation."

Sánchez says his journey hasn’t been an easy road to success, but he acknowledges those who helped him, while also recognizing the unfair obstacles that he can now help remove for those next in line.

"It's just this really exciting time right now," he said optimistically. "Because when I started 25 years ago, I felt there was a huge discrepancy between Latinos getting executive positions in kitchens. We were dishwashers, we were prep people. We never got those big jobs. Our time has come."

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Have room for seconds? Well, you’re in luck! Also in celebration of Hispanic Heritage Month, check out this story about a cookbook of recipes from employees from T‑Mobile’s Consumer Group team: <a href="https://es.t-mobile.com/news/community/hispanic-heritage-month-food-is-our-love-language">“Food Is Our Love Language.”</a>

Award-winning chef, author and philanthropist Aarón Sánchez was the guest on T-Mobile’s Hispanic Heritage Month edition of Talking with Trailblazers.

Chef Aarón Sánchez: “Our Time Has Come” | T-Mobile Newsroom

Chef Aarón Sánchez: “Our Time Has Come”

Shawna Ryan

Chef Aarón Sánchez: “Our Time Has Come” | sección de noticias de T-Mobile

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As a CX team, one core trait infuses everything we do. 

This is Customer Service Appreciation Week, when we recognize T-Mobile's amazing frontline employees and the passion they put into their work every single day. The theme for this year is "The Heart of Service," which speaks directly to the resilience and love my Care and Digital team members, along with our partners in Retail and Network Engineering, show our customers through every interaction.

There’s no other word for it: This team is the heart of T-Mobile, and I’d like to give you a few specific examples that illustrate my point.

First is T.J. Fountain, a care manager for small- and medium-sized businesses who works in our Las Vegas Customer Experience Center. T.J. is something like a small-business whisperer: As a department manager, he oversees a team of four coaches, three leads and 40 Dedicated Experts, encouraging them to work closely with their customers and Sales partners all over the Western U.S. and to invest in their success.

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Every business, he says, builds a trusted family over time. Not just loyal employees, but the tax attorney, the accountant, the vendors and other close allies they bring into the fold and rely on to help their business grow. T.J. and his Experts aspire to be a valued member of that family.

It's a big responsibility, and it entails soaring above and beyond. T.J. and his team immerse themselves into industries as varied as transportation, healthcare, baking - you name it - to better understand the technology that's best for each. They read trade journals, talk to peers in other industries, and develop a genuine curiosity and competency for their customers' fields.

With this practical knowledge, T.J. and his team deploy their emotional intelligence. They offer business guidance with positivity, empathy and tact. After all, T.J. says, it’s called customer care for a reason: You have to care about customers. The result is what T.J. describes as a "professional concierge service for wireless." Whether you need the latest tech or a sympathetic ear, his team has your back. This might include proactively checking in on the health of a customer's business to ensure everything is running as smoothly as possible. Or helping a stranded customer connect with a retail store and replace a faulty device. Either way, it's an all-in approach that stems from what T.J. calls an "attitude of servitude," a phrase he learned at his first frontline Expert job back in 2018. I call it heart.

This drive to understand customer needs doesn’t stop at Care. Maddie Bach is a senior manager on the Digital Business team for emerging products. Based in Seattle, she’s a seven-year veteran of the digital side of T-Mobile Customer Experience. She and her team are focused on delivering T-Mobile Home Internet to existing and prospective customers. And to do that, she flexes remarkable left- and right-brain prowess.

Maddie starts by putting herself in the customer's shoes. Which, as she points out, is easy because we're all customers to someone. We all know how we want to be treated. We want long-term relationships, not anonymous transactions. Or we want total ease of use on our own terms.

Maddie's group works closely with the Care and User Experience teams, poring over customer reports and results. This cross-team collaboration enables her to better grasp customer behaviors and expectations. How did they arrive at our website? Which page did they land on, and which page did they leave from? Where can we improve? The findings, she says, tell a story of customer behavior if you know how to read them.

Home Internet is a new product for us, so her team's work is crucial in helping us learn what customers want and need with this service. For instance, new Home Internet customers recently asked for help setting up their service. In response, Maddie and her colleagues in Care, Digital and Retention developed an online hub that provides all the info they need to ensure a smooth and easy setup.

For James Holt, an elite Expert in account care who is based in Maine, improving people’s lives is the key to superlative customer service.

As a self-described "people pleaser," James finds genuine fulfillment from his approach to care. He uses intentional phrases, questions and pauses that help put customers at ease and in the driver's seat. With every call, James gives customers the tools to reach a resolution that they believe will genuinely improve their lives. And on the flip side, James is empowered to do whatever he can to help customers stay with us.

There’s a reason that James last year won the Kathy Woods Award, which singles out the top performer in Care. James intuitively grasps the fundamentals of customer psychology, and he uses them to help his customers feel heard and understood.

For example, he worked closely with a customer who had lost her job due to the pandemic and couldn't pay her bill. James set her up on a special payment plan and then kept in close contact with her to follow her progress. She found a new job but needed extra time to stabilize her monthly budget, so James helped her get on our Hardship Payment Program. Again, he stayed in touch to provide the support, moral or otherwise, she might need. Now her account is in good standing, and she's remained a loyal - and grateful - T-Mobile customer.

I hear stories like these and know that rather than feeling sold to, customers feel taken care of. They feel loved. And in return they love us back.

Our Un-carrier idea of serving customers is not a matter of numbers or statistics. It's not a matter of sticking to a script or dodging responsibility. Caring for and serving customers is a matter of ownership, of pride, of connection. It's a matter of heart. And that's something we can all appreciate.

T-Mobile's Un-carrier idea of serving customers is not a matter of numbers or statistics. It's a matter of heart. And that's something we can all appreciate.

The Heart of the Matter | T-Mobile Newsroom

The Heart of the Matter

Jocelyn Jacobson

The Heart of the Matter | sección de noticias de T-Mobile

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T-Mobile's new Senior Accessibility Partner has worked with a number of government institutions and even the White House itself to elevate the standards of access and inclusion. She speaks with us about both her impressive resume and the memories as a little girl that motivated her to work in social justice.

Claudia Gordon is a lot of things. It's hard to wrap your mind around it when you see it on paper.

She'll tell you she's the first Black, deaf woman attorney in the United States. Former staff attorney of nonprofit <a href="https://www.nad.org/about-us/law-advocacy-center/">National Association of the Deaf Law and Advocacy Center</a>. Member of <a href="https://www.nbda.org/">National Black Deaf Advocates</a>. A Department of Homeland Security's Office for Civil Rights and Civil Liberties alumna. A disaster recovery representative on the ground in New Orleans after Hurricane Katrina. An 8-year member of the Obama administration’s Department of Labor and former disability liaison at White House. A <a href="https://www.ted.com/talks/claudia_gordon_owning_otherness">Ted Talk</a> presenter.

But when you ask her about this, Claudia glosses over titles and organizations with such ease, to efficiently get to what the point behind all that was for her. Each title, each promotion, each department change had a very specific purpose behind it. She wanted to provide legal representation and help break down communication barriers for individuals who are deaf, hard of hearing and deafblind. She wanted to advocate directly with Congress and federal agencies to enforce the Americans with Disabilities Act. She wanted to ensure that while we were applying new security measures to protect our nation, we weren’t diminishing the rights and protections of those with disabilities. She wanted to strengthen <a href="https://www.dol.gov/agencies/ofccp/section-503#:~:text=Section%20503%20of%20the%20Rehabilitation,promote%2C%20and%20retain%20these%20individuals.">Section 503 of the Rehab Act,</a> which prohibits federal contractors from discriminating against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote and retain such individuals.

Don't get lost in the titles or the organization names. What Claudia Gordon wants you to know is simple: "My goal was to contribute toward inclusivity and accessibility and work for a more just and equitable world."

Now leading the charge at T-Mobile as senior partner within the company’s Diversity, Equity and Inclusion team, she is excited to once again go beyond titles and find the purpose in her work: To pursue the integration of disability and inclusion access within the company’s overarching DE&I prioritization efforts and initiatives.

As the company celebrates being named a 2021 Leading Disability Employer by the <a href="https://www.nod.org/">National Organization on Disability</a> and receiving a 100% score on Disability:IN’s <a href="https://disabilityin.org/what-we-do/disability-equality-index/2020companies/">Disability Equality Index</a> for five years in a row, Claudia makes it clear that awards never mark the end of the work that still needs to happen.

"We continue to receive recognition for our efforts in disability employment, accessibility and inclusion," she says, "but I don't think we can just hold ourselves out as worthy recipients. Accessibility and inclusion for those with disabilities is a journey where we will never arrive at an end point, or where we can just pat ourselves on the back and rest on our laurels. When we think about accessibility we ought to think about people … at the end of the day, it's about our employees with disabilities, our customers with disabilities, our job applicants with disabilities who want to come and work with us. It's about them. They want the same thing as everyone else, which is a world they can navigate without barriers."

We sat down with Claudia, with the help of American Sign Language interpreters Tiffany Hill and Elise Mongeon, to discuss the motivation behind her work, the plans she has at T-Mobile and what it means to be one team together.

Where does the passion and motivation to become the first Black, deaf woman attorney in the U.S. come from, and how do you see that same motivation in the work you do today?

I was born and raised on the beautiful island of Jamaica. When I was 8 years old, I lost my ability to hear, and since then I've experienced multiple forms of marginalization, oppression and plain old exclusion. Those experiences motivated me to pursue a career in social justice from a very early age.

I moved to the United States when I was 11, where I was fortunate to receive an excellent education. In the following years I attended college and obtained a law degree from American University in Washington, DC. My goal was to contribute toward inclusivity and accessibility and work for a more just and equitable world.

I joined Sprint in 2017 and oversaw government compliance for the accessibility business unit, focusing on reducing barriers in communication-product services. In June, I accepted my new role as senior partner within the T-Mobile Diversity, Equity and Inclusion team, and I'm very excited to get going.

T-Mobile is different. We prioritize disability among those marginalized groups, and that's one reason why we've been singled out for awards from disability advocacy groups year after year after year.

My job is to work with various stakeholders across the company, such as real estate, HR, recruitment, even IT, regarding digital space and product development. We'll listen to these stakeholders to learn about their work and how we can incorporate disability-related considerations into what we do every day - and to determine where there's room for improvement. Based on those gaps, we'll develop collaborative strategies that will drive us to become a more equitable workplace for individuals with disabilities and create a more inclusive culture where everyone can thrive and bring their whole self to work.

You have worked for a number of reputable institutions and companies that put a lot of rigor behind the work of Diversity, Equity and Inclusion. How would you describe the energy in the field at T-Mobile?

T-Mobile has already demonstrated that it's a good place for people with disabilities to work in several ways. And the key is not simply hiring someone with disabilities for the sake of checking a box or to garner a particular percentage so the statistics look good. Inclusion transcends the presence of an individual to include people with disabilities so they genuinely feel like they belong in the workplace, like their experiences and voices are heard. That's essential for real, meaningful inclusion, and I believe T-Mobile gets it. It's important for a company to be vulnerable enough to admit there's room for improvement.

Even before I came aboard, I'd seen impressive efforts in several areas. For example, the Accessibility Resource Center, or ARC, is a group working hard to remove digital barriers to access, and I've been impressed with the team's technical expertise and their efforts to educate across the company and invest in training. It's an effort that should be recognized all across the corporate world.

And the <a href="https://es.t-mobile.com/careers/culture-and-benefits/diversity">Accessibility Community at T-Mobile, or ACT,</a> is an employee resource group that I believe is at 11,000 members and counting. That’s huge. They provide great resources for employees with disabilities.

Another example is this role I've been brought into. It shows that the voices and the hands of those with disabilities at T-Mobile matter. We are on a journey, and I feel like we have a seat at the table and our voices and our hands are being heard.

How would you describe the practical application of the work you’re doing, in a way that all employees can understand and see the value and benefit for the company as a whole?

My DE&I team partners with HR, which involves representation from many different stakeholders across the company. The goal is to identify pain points and barriers to access and work together to figure out solutions and mediation. Sometimes it's as simple as learning a management system or platform that employees have to use. That shows a level of commitment to work towards actual goals, not just talking about them.

I encourage each of us, including myself as a person with a disability, to pause and think about how our behavior impacts others. With this mindset, we can prioritize access and inclusion in even the little things we do. Because it really matters. It's not something we can just delegate to one person or one team. It's us, one team together, to achieve a more inclusive and equitable workplace, that will make T-Mobile number one for this work.

T-Mobile is celebrating National Disability Employment Awareness Month throughout October. To learn more about the Un-carrier’s efforts to further Diversity, Equity and Inclusion every day, visit <a href="https://es.t-mobile.com/brand/celebrating-diversity">the T-Mobile website.</a>

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T-Mobile’s new Senior Accessibility Partner has worked with White House itself to elevate the standards of access and inclusion.

Disability Awareness Starts with All of Us — and Benefits All of Us | T-Mobile Newsroom

Disability Awareness Starts with All of Us — and Benefits All of Us

Disability Awareness Starts with All of Us — and Benefits All of Us | sección de noticias de T-Mobile

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A cookbook compiling recipes submitted by employees across T-Mobile’s Consumer Group team serves up a helping of Hispanic heritage with 50 Latino-inspired dishes.

They say food is love, and for the people behind the recipes featured in a cookbook that showcases the rich diversity of T-Mobile employees’ Latino culture, there’s no more authentic way to show love for their Hispanic heritage than through the dishes they grew up with.

"That's one of the beautiful things about the Hispanic culture," says Jeanette Rodriguez, a retail store manager in Orange County, California. "It really centralizes around making sure that you've eaten!"

And when members of the Consumer Group organization (previously known as Consumer Markets) decided it might be fun to put together a cookbook to celebrate Hispanic Heritage Month last year, employees across the country made sure there would be enough recipes within to guarantee everyone gets seconds.

"Honestly, we were blown away by the interest and participation," says Melinda Carter, a senior program manager based in Overland Park, Kansas. "We thought if we could get twenty to twenty-five good recipes and stories with no duplicates, that would be a success. But these amazing recipes, stories and photos kept rolling in. Not only did we have responses from all over the country, but the recipes submitted came from a range of job roles and a blend of our different distribution and retail channels."

With over 100,000 members, T-Mobile’s Consumer Group encompasses all consumer strategy, marketing and operations teams alongside frontline field sales teams across the nation at more than 18,000 distribution points, including retail stores, for both T-Mobile and Metro by T-Mobile. T-Mobile recently released its <a href="https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/T-Mobile_CSR20_10921.pdf" data-type="URL" data-id="https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/T-Mobile_CSR20_10921.pdf">Corporate Responsibility Report</a> that showcases the company’s workforce diversity numbers, citing 60.1 percent of its employees identify as people of color and 27.6 percent as specifically identifying as Hispanic.

When it became clear the cookbook was a way employees wanted to celebrate the month together, organizers went big, and Consumer Group EVP Jon Freier approved funding to make it happen. It took months to choose from the submissions, before landing on fifty recipes that spanned as much of the Latin world as possible. That's when they began working on producing something that not only showcased wonderful food to cook, but also takes the reader on a tour of Hispanic culture all over the world with deeply personal stories behind the delectable dishes.

A regional map in the opening pages starts the culinary learning-journey in Mexico, traveling through Central and South America, and then sailing the Caribbean to Cuba, Puerto Rico, the Dominican Republic and all the way east to Spain — denoting staples, flavors and ingredients that are significant or more plentiful to each region.

Each employee who submitted a recipe was gifted a hard copy of the cookbook, and a digital file was also shared for other employees to dig in and enjoy.

"There were so many recipes that honestly surprised me because many I had been eating since I was a little girl and I never knew where they came from," says Jessica Rodriguez, a retail store manager in Virginia. "I just knew them as Spanish or Latino food, but to get to understand where they come from and the history and background was amazing. Just like I have my own culture from Guatemala, now I get to see that in all these other Latin countries."

Jessica submitted her family's tamales recipe because, as she says through a giggle, "it's like Christmas in your mouth! It's just amazing how the taste can bring back so many memories from your childhood."

But all kidding aside, it’s the importance of the memories attached to that taste that easily brings tears she can’t possibly fight back when she talks about them.

"I remember being young and my father being there making the masa and my mother making the meat," Jessica says. "Being together at that time was special because that's when we were with my father who is no longer with us. The tamales were a way to bring us together, especially during the holiday season. It's something I want to give to my kids and that I want them to then pass down."

Jeanette decided to submit her mother’s pozole de pollo recipe, not only because it reminds her of the tastes of her family’s native Mexico and the ingredients she loved most as a child, but also because of what the dish represents to her family.

"For me the earliest memory I have of enjoying this dish is celebrating when my mother became a U.S. citizen," Jeanette explains. "Every time I make pozole or if I smell it, it brings me back to that day and to that table as a little girl, looking across at my mom being so proud."

She says she didn’t understand then about the struggle her mother went through to get here, but knowing now how important that moment was to her has made the dish a reminder of what her mother did for her and her three siblings: “It’s so beautiful to now see my kids and my mom cooking the same dishes together in the kitchen, so it really brings back great memories and I’m so happy that my kids get to experience this and make those memories as well with my mother.”

The project team says they felt a responsibility to showcase these memories in the manner they deserve, and it shows. Carol Franco, a senior program manager in the Consumer Group, and Amy Wilson, a digital designer, pored over one hundred and six pages with undeniable expert production value utilizing beautiful images and stories behind each recipe. There's even a glossary of the regional ingredients that aren't as common in the U.S.

"The hardest part was the hours of editing the team put into the project," Melinda says. "Making sure all the measurements were consistent throughout each page, correcting grammar and spelling, ensuring consistent formatting. The most rewarding part of the project was hearing from those who submitted recipes upon receiving their hard-copy - I think the final product exceeded anyone's expectations. It's a true example of how we work and win together."

And the timing only reinforced the importance of this project to celebrate something integral to all of these Hispanic dishes - the stories and the families behind them. Organizers began to curate the recipes at the height of the pandemic, when most families that traditionally cooked these dishes during the following holidays and shared them together at a table, were suddenly forced apart for safety.

To know that during this year’s Hispanic Heritage Month so many kitchens will be bustling once again, and the smells and tastes of these recipes rich with flavor and memories will be enjoyed, is something everyone involved appreciates more than ever.

"For us we really show a lot of love through food," explains Jeanette. "That's our love language."

Hungry for more? Well, you’re in luck! Also in celebration of Hispanic Heritage Month, T-Mobile has welcomed <a href="https://www.chefaaronsanchez.com/">Aarón Sánchez</a>, award-winning chef, author and philanthropist as its latest guest-speaker for its internal <a href="https://es.t-mobile.com/news/community/laverne-cox-talking-with-trailblazers-pride-2021">Talking with Trailblazers</a> series to discuss Aarón’s cooking career, his passion for preserving his family’s legacy through food, allyship and what he’s doing to support future Hispanic chefs and leaders. Look out for a recap of the event!

A cookbook of recipes submitted by employees across T-Mobile’s Consumer Group team serves up a helping of Hispanic heritage with 50 LatinX-inspired dishes.

Hispanic Heritage Month: “Food Is Our Love Language” | T-Mobile Newsroom

Hispanic Heritage Month: “Food Is Our Love Language”

Hispanic Heritage Month: “Food Is Our Love Language” | sección de noticias de T-Mobile

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https://www.t-mobile.com/news/community/hispanic-heritage-month-food-is-our-love-language

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Anuncia la jubilación del asesor general David Miller en 2022 tras 26 años con T-Mobile

Bellevue, Washington and Overland Park, Kansas — September 16, 2021 — T-Mobile US, Inc. (NASDAQ: TMUS) announced today that Mark W. Nelson will join the company as executive vice president and general counsel in October. Nelson was named to the position as current General Counsel Dave Miller announced his retirement after 26 years with T-Mobile. Miller will be retiring from the company on April 1, 2022.

With deep expertise in regulatory and global antitrust matters as well as in U.S. civil litigation, Nelson is one of the most highly regarded lawyers in Washington, D.C. He will report directly to Chief Executive Officer Mike Sievert and have offices in Bellevue, Wash., and Washington, D.C. The company also shared that its Board of Directors has elected Broady Hodder, senior vice president of corporate governance and strategic transactions, as its corporate secretary, reporting to Nelson.

"When Dave approached me about his retirement, I knew we had incredibly big shoes to fill and with Mark we have definitely found the right legal mind for the job. He has been a trusted partner and counselor for many of us at T-Mobile for years, and we are thrilled that he'll be bringing his years of experience supporting our business and others in-house to T-Mobile as a member of our senior leadership team during this exciting growth period for the company," said T-Mobile CEO Mike Sievert. "Mark has already played a critical role in so many defining moments for the Un-carrier, and we look forward to him continuing to help Team Magenta write our next chapter."

Having practiced law for over 25 years at Cleary Gottlieb, Nelson joins T-Mobile with a broad range of experience in merger work and antitrust counseling, civil and criminal litigation, and regulatory proceedings before federal and state government agencies. Nelson is distinguished as one of the nation’s leading antitrust lawyers and litigators by Chambers, Benchmark Litigation, and Legal 500, among other publications. Notably, he has been counsel to T-Mobile US for the past two decades and has advised the company on a variety of matters, including T-Mobile US’s acquisition of MetroPCS and its merger with Sprint, for which Nelson was recognized by The American Lawyer as both “Dealmaker of the Year” and “Litigator of the Week.” Nelson received a Juris Doctor from Harvard Law School and a Bachelor of Science degree from Cornell University.

Miller has played a pivotal role in building T-Mobile US, including leading the company's legal and regulatory efforts in the T-Mobile/Sprint merger. Miller started his career in wireless at Western Wireless in 1995, where he played an integral role in its IPO, the spin-off of its VoiceStream subsidiary, the roll up of the regional GSM carriers to a single national carrier, and the acquisition of VoiceStream by Deutsche Telekom in 2001. That same year, Miller was named senior vice president and general counsel, and helped introduce the T-Mobile brand name in the U.S. Miller was named executive vice president in 2011 and in subsequent years he and his team helped lead the company through its acquisition of MetroPCS in 2013, the roll out of its highly successful Un-carrier strategy, and T-Mobile's game-changing merger with Sprint.

"Over the 26 years he's served as our trusted advisor, expert counsel and strategic thinker on everything from day-to-day issues to massive transactions, Dave Miller has helped write the T-Mobile story," said Sievert. "Dave has been at the table seeing T-Mobile through some the biggest moments in our company's history, including of course our merger with Sprint. From legal counsel to advocacy to compliance, Dave led a team - now made up of 550 outstanding individuals - who have worked tirelessly to help us to build the new T-Mobile we are today. I want to share my heartfelt thanks with Dave for everything he's done for me and this company. We'll miss him but we wish him well in a much-earned retirement."

Nelson will join T-Mobile on October 11, with Dave Miller staying on as executive vice president and strategic advisor to help support the leadership transition until his April 1, 2022 retirement.

As the company's new corporate secretary, Broady Hodder will oversee the company's corporate governance activities. Hodder joined T-Mobile's legal team in early 2018 and will also continue to be responsible for corporate and securities law compliance and managing legal teams representing the company in capital markets transactions, executive compensation matters, mergers and acquisitions and other strategic transactions. He previously served as senior vice president, general counsel and secretary of Clearwire Corporation, now part of T-Mobile.

T-Mobile US Inc. (NASDAQ: TMUS) es El Un-carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible para disrumpir el mercado y así crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T‑Mobile, Metro by T‑Mobile y Sprint. Para obtener más información, visita: <a href="http://es.t-mobile.com/">es.T‑mobile.com</a>.

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T-Mobile US Appoints Mark W. Nelson as New Executive Vice President and General Counsel | T-Mobile Newsroom

T-Mobile US designa a Mark W. Nelson como nuevo vicepresidente ejecutivo y asesor general

Kristen Greco

T-Mobile US designa a Mark W. Nelson como nuevo vicepresidente ejecutivo y asesor general | sección de noticias de T-Mobile

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On the 20th anniversary of the September 11th attacks on the World Trade Center, Shawna Ryan, a manager on T-Mobile’s Stories & Storytelling Tools team, recounts how her retired FDNY father remembers those who were lost, and shares a personal video of their trip downtown to pay respects to difficult memories born that day and after.

<a href="https://tmobile.egnyte.com/dl/7KS8uQ0Xt7"></a>When I moved from New York City to Bellevue, Wash. to begin my career at T-Mobile in 2018, I distinctly remember my first September 11th anniversary being away from my hometown. I remember because I struggled to explain to my new West Coast colleagues what the actual day was like in 2001 when the World Trade Center was attacked while I was a college student in Manhattan. It was hard to properly describe what it felt like to witness the <a href="https://www.911memorial.org/visit/memorial/tribute-light">Tribute in Light</a> just six months later, and then on every anniversary thereafter.

While most people come to the Big Apple for work and opportunity before leaving for more space and cheaper rent, my family is made up of four generations of New Yorkers. The neighborhood known as Inwood, in upper Manhattan, is where my grandparents met, and then my parents. All in a single neighborhood.

My relatives identify with this place as if it's another loved one in our family tree. A good number of my uncles and cousins (women included) became NYC police officers and firefighters. Working for the city that molded you into the person you had become only made sense.

My memories as a child are made up of birthdays and holidays in NYC firehouses. My father spent 15 years of his life at Engine Company 45 and then Ladder Company 39 in the Bronx.

His stories of climbing high up into burning apartment buildings and bringing people to safety were my bedtime stories. I got my first pet thanks to the day he saved a box of kittens in a burning building. When my dad retired, like many in his line of work, it wasn't by choice. He fell through two floors of an apartment building that was engulfed in flames and landed on his knee.

The attack on the World Trade Center on September 11, 2001 wasn't just a national tragedy for my father. It was a personal one as well. I understand it may be hard for some people to see NYC as something other than the backdrop in movies or a place where you see a Broadway play or travel for work, but for my father this is the only home he has known. When his fellow firefighters and friends were killed that morning, 9/11 became more than an unprecedented terrorist attack on America - it became the largest funeral he ever attended. More than a dozen of those he knew from the fire department lost their lives. It's hard to understand what it's like to live through an event that takes so many close to you in a single day.

My father spent a lot of time assisting first responders at Ground Zero. It’s not something he talks about a lot. When he does, the stories are often haunting. And not just because of what he saw, but how he says those who stood with him were <a href="http://neverforgetproject.com/statistics">later affected</a> by the toxic environment they spent day after day digging through. It’s really no surprise why he chose not to return to that part of the city for so long, even well after <a href="https://en.wikipedia.org/wiki/One_World_Trade_Center">One World Trade Center</a> was constructed.

But 2021 marks the 20th anniversary of the September 11th attacks and I wanted to invite my father to have a chance to pay his respects to those he knew at the <a href="https://www.911memorial.org/about">memorial</a> that now occupies the space. He traveled downtown with me to find the names of his friends at the fountain that lists the almost three thousand people who lost their lives that day, more than three hundred of whom <a href="https://en.wikipedia.org/wiki/Emergency_workers_killed_in_the_September_11_attacks">were firefighters</a>. We attended the <a href="https://911tributemuseum.org/">9/11 Tribute Museum</a>, where he marveled at the ladder truck on display that he remembers being present while he was there searching for remains.

The story of this visit and this anniversary are important to share with you, and not because of any of the recent headlines in the news regarding wars overseas that began after 9/11. They're important because those like my father are living proof of how people come together in the most tragic of times. A lot has happened since the terrorist attacks of 9/11, but his stories are proof of how people in his city exhibited unfathomable selflessness. It is proof that love and kindness and brotherhood exist. And in a city of millions from all walks of life, cultures, religions and nations, that - perhaps now, more than ever - counts for something.

A lot of difficult memories came back for my father. But so did the stories of the incredible people he knew.

My dad doesn't cry easily - blame the tough guy New Yorker in him. But on that visit he wept for those he lost, and he says it's only right. And I feel it's only right I share his story with any of you who may not know someone personally affected that infamous day. Now you do.

On this 20th anniversary of the events that took place on September 11, 2001, T-Mobile is honored to support <a href="https://www.heart911.org/" data-type="URL" data-id="https://www.heart911.org/">HEART 9/11</a>. In the wake of tragedy, this group of first responders representing FDNY, NYPD, PAPD and the NYC Building Trades came together to channel their collective experience into an opportunity to support others affected by disaster. We cannot thank them enough for their service then, and now.

On the 20th anniversary of the 9/11 attacks on the WTC, a T-Mobile employee recounts how her retired FDNY father remembers those who were lost.

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story | T-Mobile Newsroom

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story | sección de noticias de T-Mobile

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Empleados

“Disasters All Have the Same Backbone”

Chef Aarón Sánchez: “Our Time Has Come”

The Heart of the Matter

Disability Awareness Starts with All of Us — and Benefits All of Us

Hispanic Heritage Month: “Food Is Our Love Language”

T-Mobile US designa a Mark W. Nelson como nuevo vicepresidente ejecutivo y asesor general

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story

Giving Back in Truly PhenoMenaul Ways

Nómadas digitales y la nueva fuente de juventud

Laverne Cox: “When We Understand the Story, We Can Begin to Write a Different Ending”

Employee Spotlight: Why This Customer Care All‑Star and Artist Is “Proud to Be”

Equity In Action:
The Un‑carrier Approach to DE&I

“Disasters All Have the Same Backbone”

Chef Aarón Sánchez: “Our Time Has Come”

The Heart of the Matter

Disability Awareness Starts with All of Us — and Benefits All of Us

Hispanic Heritage Month: “Food Is Our Love Language”

T-Mobile US designa a Mark W. Nelson como nuevo vicepresidente ejecutivo y asesor general

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story

Giving Back in Truly PhenoMenaul Ways

Nómadas digitales y la nueva fuente de juventud

Laverne Cox: “When We Understand the Story, We Can Begin to Write a Different Ending”

Employee Spotlight: Why This Customer Care All‑Star and Artist Is “Proud to Be”

Equity In Action: The Un‑carrier Approach to DE&I

Equity In Action:
The Un‑carrier Approach to DE&I