Información y asistencia para los clientes afectados por los cortes de energía programados en California

19 de noviembre de 2019

T-Mobile está siguiendo de cerca la situación de los incendios forestales en el sur de California, incluido el destructivo incendio Saddleridge, y controlando cualquier impacto sobre nuestra red.

As high wind gusts and dry conditions increase the risk of wildfires in Northern California, PG&E has announced a new round of potential precautionary power shutoffs. The planned outages are set to affect 25 counties and could begin as early as Wednesday morning.

As these power shutoffs have at times had intermittent impact on our service, T-Mobile is working closely with PG&E to monitor the situation. Our top priority is to keep our customers connected and ensure our network remains up and running. We have taken proactive steps to install permanent generators and battery backups in critical cell sites. We also have an additional fleet of temporary generators that our emergency response teams are keeping re-fueled to provide even more support.

We encourage customers to take a few quick steps now to prepare in advance of the shutoffs:

  • Follow PG&E on social media to stay up to date on the situation:
    PG&E Twitter 
  • Fully charge all your devices now. Considera invertir en un dispositivo de carga como una batería externa que no necesita un tomacorriente y también carga completamente.
  • In the event the T-Mobile network is unavailable but power remains available to you at home, set up Wi-Fi Calling on your phone. Para teléfonos Apple, ve a Configuración > Teléfono > Llamadas Wi-Fi y para teléfonos Android, ve a Configuración > Más configuraciones de conexión > Llamadas Wi-Fi.

It is possible that some T-Mobile and Metro by T-Mobile stores may be closed during the shutoffs. Si eres cliente y necesitas ayuda con tu cuenta o servicio, llama al 611 desde tu teléfono y te ayudaremos con gusto.  If you are unable to reach us via your mobile but have access to another working phone landline, you can call 1-800-937-8997.

Como recordatorio, los clientes de los planes Magenta, T-Mobile One o Elección Simple tienen llamadas, textos y datos ilimitados. Los clientes de Metro by T-Mobile también tienen llamadas y textos ilimitados en todos los planes.



During congestion, the small fraction of T-Mobile customers using >50GB/mo. (and Metro customers using >35GB/mo.) may notice reduced speeds (and Metro customers may notice reduced speeds vs. T-Mobile customers) until next bill cycle due to data prioritization.