T‑Mobile Takes J.D. Power’s Top Spot – AGAIN – for Wireless Customer Care

31 de enero de 2019
T-Mobile obtiene el puntaje más alto de la industria de los servicio móviles por su servicio al cliente por 17ª vez.

The Un-carrier delivers the wireless industry’s highest score – for the 17th time – from J.D. Power for Customer Care

Novedades:

T-Mobile is at the top once again, having received the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care!

Por qué es importante:

This is T-Mobile’s third-consecutive time at number one and marks the 17th time T-Mobile ranks highest among full-service providers. The Un-carrier has been in the top of the rankings more times than any other wireless provider in the history of the study.

Para quiénes es importante:

Anyone who is tired of being treated badly by their wireless company, life is better at T-Mobile!
 

 So THIS is what "we won’t stop" means. J.D. Power today announced that T-Mobile (NASDAQ: TMUS) has received the highest score in the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study—Volume 1 – yet again! This is T-Mobile’s third-consecutive time at number one and marks the 17th time T-Mobile ranks highest among full-service providers. The Un-carrier has been in the top of the rankings more times than any other wireless provider in the history of the study. That’s a whole lotta not stopping, which makes for a whole lotta happy customers.

"Nobody is doing Care like the Un-carrier, and we have the J.D. Power results to show it! With Team of Experts our customers get a dedicated team of superstar humans, not an infuriating maze of robots, " said John Legere, CEO of T-Mobile. "Taking the top spot again is just more proof that we are doing it right and that our Retail and Care teams are the best in the biz!"

Taking the top spot again is just more proof that we are doing it right and that our Retail and Care teams are the best in the biz!

Last year, T-Mobile completely revolutionized the customer care model when they launched Equipo de Expertos nationwide and ended the biggest customer service pain points: the hated phone menu and the call center runaround. T-Mobile Team of Experts puts people first and gives customers a dedicated team to answer their call or message with no bots, no bouncing and no BS.

The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or self-serve options. And while options like the T-Mobile App and MyTMobile.com make life easier, it's no surprise that T-Mobile Team of Experts is delivering an unprecedented level of customer delight that is unmatched among Full Service wireless providers. T-Mobile Care teams got high marks for being courteous, knowledgeable, communicating clearly and resolving customer issues quickly. High. Five.

For more information about T-Mobile and the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study—Volume 1, please visit www.jdpower.com

Acerca de T‑Mobile
Como El Un-carrier de EE.UU., T-Mobile US, Inc. (NASDAQ: TMUS) está redefiniendo la forma en que los consumidores y las empresas adquieren los servicios de telefonía móvil por medio de liderazgo en la innovación de productos y servicios. Nuestra avanzada red nacional 4G LTE brinda experiencias excepcionales de servicio móvil a 79.7 millones de clientes que no están dispuestos a transigir en calidad y en valor. Con sede en Bellevue, Washington, T-Mobile US presta servicios a través de sus subsidiarias y opera sus marcas emblemáticas, T-Mobile y Metro by T-Mobile. Para obtener más información, visita  http://www.t-mobile.com.