T‑Mobile Introduces New Network Technology to Protect Customers from Phone Scams

23 de marzo de 2017

Built on powerful new technology in T-Mobile’s network, Scam ID and Scam Block begin rolling out to customers today – for FREE

Bellevue, Washington — March 24, 2017 —T-Mobile (NASDAQ: TMUS) began rolling out Scam ID and Scam Block to customers today to safeguard them from scam calls, which cost Americans millions of dollars every year. With Scam ID, customers are automatically alerted when an incoming call is likely a scam. And, when customers enable Scam Block, T-Mobile will stop scam calls before they ever reach them. These free new customer protection features are powered by patent-pending T-Mobile technology built right into the Un-carrier’s advanced network – which also means scam blocking works on every single phone on T-Mobile’s network.

Phone scams come in all shapes and sizes, from the IRS scam to Medicare cons to "free" travel to credit card scams and countless others. These phone scams are run by fraudsters who are often armed with robocalling technology enabling them to target vast numbers of people and make tens of thousands of calls a minute with the sole purpose of cheating people and separating them from their money.

“Every year, three out of four people in the US get at least one scam call—and fraudsters cheat consumers out of more than half a billion dollars per year! It’s insane – so we had to do something to protect our customers!” said Neville Ray, Chief Technology Officer for T-Mobile. “So the T-Mobile team designed a brilliant set of patent-pending technologies — then built them directly into our network, so there’s nothing customers have to do. No hoops to jump through, no app to download. Like most T-Mobile technologies, it just works.”

Here's how it all works: every time someone calls a T-Mobile customer, as soon as that call reaches the T-Mobile network, patent-pending technology analyzes it - in milliseconds - against an advanced global database of tens of thousands of known scammer numbers. The database is kept up-to-date in near real-time by analyzing every call that comes into the network with behavioral heuristics and intelligent scam pattern detection. Cuando se encuentra una coincidencia, la red de T-Mobile identifica la llamada entrante y le advierte al cliente que es probable que se trate de un estafador. Because of the way T-Mobile's network manages voice traffic, the Un-carrier is capable of analyzing every call to identify and block scammers.

If a customer prefers never to be bothered by scam calls, they can simply turn on Scam Block, and T-Mobile will terminate the call before it ever reaches the customer - stopping the scammers cold. El cliente siempre tiene el control y la capacidad de rechazar o bloquear llamadas de estafadores.

Para empezar, T-Mobile habilitará de forma continualos servicios de Identificación de fraude y Bloqueo de llamadas fraudulentas para clientes de T-Mobile ONE. New T-Mobile ONE customers will automatically get Scam ID beginning April 5. T-Mobile postpaid customers can also enable Scam ID for themselves beginning April 5 by dialing #ONI# (#664#) and pressing the call button in their phone's dialer. To turn on Scam Block, customers can dial #ONB# (#662#) or, to turn it off, dial #OFB# (#632#). Para verificar si el servicio de Bloqueo de llamadas fraudulentas está activado o desactivado, los clientes pueden marcar #STS# (#787#).

T-Mobile is part of an industry-wide effort to fight robocalling, led by Federal Communications Commission (FCC) Chairman Ajit Pai. Scam ID and Scam Block stop robocalls for T-Mobile customers in their most insidious form - phone scams.

Para obtener más información, visita www.t-mobile.com/callprotection.

El servicio de Bloqueo de llamadas fraudulentas puede bloquear accidentalmente llamadas deseadas. El servicio de Bloqueo de llamadas fraudulentas se puede desactivar en cualquier momento. Services expected to be available to MetroPCS customers later in April. Our intention is to roll out to all remaining T-Mobile customers over time.
 
Acerca de T-Mobile
Como El Un-carrier de EE.UU., T-Mobile US, Inc. (NASDAQ: TMUS) está redefiniendo la forma en que los consumidores y las empresas adquieren los servicios de telefonía móvil por medio de liderazgo en la innovación de productos y servicios. La avanzada red nacional 4G LTE de la compañía ofrece experiencias móviles increíbles para 71.5 millones de clientes que no desean hacer concesiones en cuanto a precio y calidad. Basada en Bellevue, Washington, T-Mobile US ofrece servicios a través de sus subsidiarias y opera sus marcas principales, T-Mobile y MetroPCS. Para obtener más información, visita 
http://es.t-mobile.com.
 
Contacto de medios
Relaciones con los medios — T Mobile US, Inc.

MediaRelations@T-Mobile.com
 
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Scam Block Logo. Link to view and download the recurso en la biblioteca de medios.
Scam ID. Link to view and download the recurso en la biblioteca de medios.