Tropical Storm Imelda: Information for T‑Mobile and Metro by T‑Mobile customers

19 de septiembre de 2019

T-Mobile customer and network teams are keeping a close eye on Tropical Storm Imelda and we hope everyone in the area stays safe as the impacts of the heavy rain and flooding are felt in the Houston and Beaumont areas. For the latest on this storm and its impacts, we recommend following @FEMA and the National Weather Service on Twitter (@NWS).

Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed. If you're planning to visit a store, please call us first (dial 611 from your T-Mobile or Metro by T-Mobile handset or 1-800-937-8997). Our Care reps can let you know if the store is open for business, or help you over the phone.

We understand that in times like these, staying connected is important and we remind customers on Magenta, T-Mobile One, or Simple Choice plans that they always have unlimited talk, text, and data. Los clientes de Metro by T-Mobile también tienen llamadas y textos ilimitados en todos los planes.

In the immediate aftermath of a storm, mobile service might be interrupted or patchy. We suggest customers try the following to stay connected:

  • If you have home broadband and power but no mobile service, try Wi-Fi calling, which allows T-Mobile customers with capable devices to text and make and receive voice calls via any capable Wi-Fi connection. IMPORTANTE: si tienes que llamar al 911 usando Wi-Fi, no olvides dar tu dirección al operador.
  • If you have a connection to the T-Mobile network, keep calls to a minimum and as short as possible. Esto ayuda a reducir la carga en nuestra red para que otros puedan comunicarse.
  • Send a text instead of making a call. Los mensajes de texto pasan más fácilmente durante momentos de congestión.

 

 

 

Durante los períodos de congestión, aquella pequeña fracción de clientes que use más de 50 GB al mes podría notar velocidades reducidas hasta el siguiente ciclo de facturación debido a la priorización de datos.