BELLEVUE, Wash. — Feb. 2, 2023 — Putting customers first is in T-Mobile’s DNA, and it shows. Today, J.D. Power announced that for the 11th consecutive time, T-Mobile received the top spot for customer care among mobile network operators (MNOs) in the 2023 U.S. Wireless Customer Care Study — Volume 1. Metro by T-Mobile also ranked #1 out of mobile virtual network operators (MVNOs). This marks T-Mobile’s 25th overall win, further demonstrating the Un-carrier’s place as J.D. Power’s most awarded brand for wireless customer care among mobile network operators.
T-Mobile has taken the top spot in its segment of the study ever since the Un-carrier launched Team of Experts, T-Mobile's dedicated team of highly trained experts that deliver next-level care, in 2018. The Un-carrier's commitment to customer experience remains a top priority and it shows as both T-Mobile and Metro by T-Mobile's scores improved in the last year.
The J.D. Power Customer Care Study evaluates customer experiences across six service platforms: store, phone, website, app, social media and text, and revealed T-Mobile took home a score of 829 points, 26 points higher than the segment average. Metro by T-Mobile scored 832 points, 10 points higher than the segment average for MVNOs. This is the 11th overall win for Metro by T-Mobile.
For more information about T-Mobile and Metro by T-Mobile’s J.D. Power rankings, visit http://www.jdpower.com/pr-id/2023010.
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U.S. Wireless Customer Care Study: Mobile Network Operator Segment: T-Mobile: 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2023 (V1), 2022-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004
U.S. Wireless Customer Care Study: Mobile Virtual Network Operator Segment: Metro by T-Mobile: 2023 (V1); 2021 (V1 & V2); U.S. Wireless Customer Care Non-Contract Performance Studies: Non-Contract Full-Service Segment: Metro by T-Mobile: 2020 (V1 & V2) Metro PCS: 2018 V1 & V2, 2014 & 2013 (V1 & V2)