BELLEVUE, Wash. — August 1, 2024 — Another award, another win for the Un-carrier! Today, J.D. Power announced that for the 14th consecutive time — or past SEVEN years — T-Mobile (NASDAQ: TMUS) received the top spot for customer care among mobile network operators (MNOs) in the J.D. Power 2024 U.S. Wireless Customer Care Study — Volume 2. It’s sort of like getting the gold medal for happy customers.
The Un-carrier’s recognition for best customer service underscores its dedication to providing top-tier, personalized support, further enhanced by data and technology to better serve customers. This achievement follows the latest expansion of T-Mobile’s Team of Experts and the opening of its newest Customer Experience Center in the community of Henrietta, New York. The win is a testament to T-Mobile’s commitment to its customers and reinforces its status as J.D. Power’s most awarded brand for wireless customer care.
The J.D. Power U.S. Wireless Customer Care Study evaluates customer experience across three service platforms: phone, store and digital (website/app). A constant champion in J.D. Power's rankings, this marks the Un-carrier's 28th overall win, taking home an impressive 840 points, 14 points higher than segment average for mobile network operators.
For more information about T-Mobile's J.D. Power ranking, visit jdpower.com/business/press-releases/2024-us-wireless-customer-care-study-volume-2
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U.S. Wireless Customer Care Study: Mobile Network Operator Segment: T-Mobile: 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2024-2023 (V1 & V2), 2022-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004
T-Mobile has ranked #1 in customer service more times than any other mobile network operator in the J.D. Power 2011-2024 U.S. Wireless Customer Care Studies. Visit jdpower.com/awards for more information.
Acerca de T-Mobile
T-Mobile US Inc. (NASDAQ: TMUS) es El Un-carrier superpoderoso de Estados Unidos con una red 4G LTE avanzada y una transformativa red 5G nacional que ofrecerá conectividad confiable para todos. Los clientes de T‑Mobile reciben una calidad inigualable por su dinero, una firme obsesión por ofrecerles la mejor experiencia de servicio posible y un dinamismo indiscutible para disrumpir el mercado y así crear competencia e innovación más allá del ámbito del servicio móvil. Con sede en Bellevue, Washington, T‑Mobile presta servicios a través de sus subsidiarias y opera sus marcas insignia, T‑Mobile, Metro by T‑Mobile y Mint Mobile. Para obtener más información, visita: https://www.t-mobile.com