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Featured promotions at T-Mobile University Ave & High St

 Exterior photo of T-Mobile Store at University Ave & High St, Palo Alto, CA
 Interior photo of T-Mobile Store at University Ave & High St, Palo Alto, CA
 Interior photo of T-Mobile Store at University Ave & High St, Palo Alto, CA
T-Mobile University Ave & High St
Welcome to our new Experience Store, where our Certified Senior Mobile Experts go above and beyond to provide unrivaled service. Whether you're joining T-Mobile, purchasing a new device, or have support needs, our specially trained team is here to help. We've made it easy to shop our largest selection of devices, accessories, and wearables in colors only available at these locations. We offer personalized recommendations to meet your specific needs, and products are available to try out with accessories, feel, and compare to other devices in-store. Visit our T-Mobile University Ave & High St location for a premium tech experience with outstanding customer service.
  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Expert Account and Device Troubleshooting
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Featured products

Apple
iPhone 16 Pro
33
Starting at
$41.67/mo.
for 24 months
Today
$0.00
down + tax
Full price: $999.99
In stock
Apple
iPhone 16 Pro Max
34
Starting at
$50.00/mo.
for 24 months
Today
$0.00
down + tax
Full price: $1,199.99
In stock
Apple
iPhone 16
8
Starting at
$34.59/mo.
for 24 months
Today
$0.00
down + tax
Full price: $829.99
In stock
Apple
iPhone 16 Plus
9
Starting at
$38.75/mo.
for 24 months
Today
$0.00
down + tax
Full price: $929.99
In stock
Google
Pixel 9
29
Starting at
$33.34/mo.
for 24 months
Today
$0.00
down + tax
Full price: $799.99
In stock
Google
Pixel 9 Pro
56
Starting at
$41.67/mo.
for 24 months
Today
$0.00
down + tax
Full price: $999.99
In stock
Shop all products

Featured categories at T-Mobile University Ave & High St

T-Mobile Network Performance

Data provided by Umlaut
5G core performance
The higher your score, the more likely you can connect to a faster, more stable network.
Verizon
85
/100
65
/100
AT&T
64
/100
5G coverage availability
More availability means having access to 5G speeds more often.
AT&T
93 %
80 %
Verizon
76%
5G download speed
Higher speed means quicker downloads and smoother video calling.
191
Mbps
Verizon
133
Mbps
AT&T
69
Mbps
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NETWORK PASS

Try our network FREE for 3 months.

All while keeping your phone and your carrier.

See how we stack up against your current service with a free trial, so you can switch with confidence knowing you're on the best network for you.

Featured reviews at T-Mobile University Ave & High St

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Additional information about T-Mobile University Ave & High St

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IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Got questions about T-Mobile Experience Stores?

The T-Mobile Experience Store is a new cutting-edge retail environment offering personalized service with the newest and broadest product assortment than any other T-Mobile store. It's designed to provide an immersive shopping experience, showcasing our commitment to innovation, care support and customer service.

Experience a personalized shopping journey with expert service and our largest assortment of cutting-edge products. Our knowledgeable Sr. Mobile Experts will work with you to tailor your visit, showcasing the best T-Mobile has to offer for you and your family.

Absolutely! Experience stores carry our widest selection of the latest smartphones, tablets, wearables, and accessories with a variety color options only available at experience store locations.

No appointment is necessary. You are welcome to drop by at your convenience during our regular store hours.

The most convenient way to pay your T-Mobile bill at any time is by using our T-Life app. If you prefer to pay at our Experience store, our Sr. Mobile Experts can assist with payments and answer any billing questions.  An In-Store Payment Support Charge of $5 plus applicable tax on in-store bill payments will apply.

Yes, we accept device trade-ins.

Yes, the store features interactive hands-on demos to explore the latest technology and services. You can also participate in live events and workshops hosted at the store.

Yes, our Sr. Mobile Experts are equipped with the newest technology and receive ongoing comprehensive training that covers all aspects of device troubleshooting for software updates, hardware support and network needs.

Yes, we offer an equipment installment plan. Our team can provide support and details based on your credit qualifications.

Yes, we offer interactive product experiences for all our business solutions.

Absolutely! Our team can assist you with transferring your data, including contacts, photos, and apps, from your old device to your new one.