Featured promotions at T-Mobile Midlothian & Moorefield Park

T-Mobile Midlothian & Moorefield Park - 9796 Midlothian Tpke
 Exterior photo of T-Mobile Store at Midlothian & Moorefield Park, Richmond, VA
 Interior photo of T-Mobile Store at Midlothian & Moorefield Park, Richmond, VA
T-Mobile Midlothian & Moorefield Park - 9796 Midlothian Tpke

Your Membership Starts Here - T-Mobile Midlothian & Moorefield Park Experience Store
9796 Midlothian Tpke, Richmond, VA
(804) 327-8990

There’s more waiting for you in-store. More savings. More perks. More one-on-one support. At our Experience Store, we’ll walk you through today’s best offers and help you find the plan and perks that fit your life.

What You'll Find:

  • Deals and demos on the newest iPhone, Galaxy, and Pixel devices
  • Personal setup & expert support from Senior Mobile Experts
  • Wireless, Prepaid & Home Internet activations
  • Easy upgrades, trade-ins & connected tech
  • Small Business plans & support
  • Buy online, pick up in-store

Come In And Get More:

  • Get support your way — with the T-Life app, a Mobile Expert, or both
  • Try before you buy — get hands-on with our full device lineup
  • Get access to exclusive T-Mobile perks like Netflix on Us & Magenta Status
  • Stay connected with America’s fastest 5G network — now backed by satellite

Come in today — your membership starts here.

Featured categories at T-Mobile Midlothian & Moorefield Park

T-Mobile Network Performance

Data provided by Umlaut
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
81
/100
AT&T
91
/100
Verizon
63
/100
5G coverage availability
More availability means having access to 5G speeds more often.
88 %
90 %
AT&T
27 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
121
Mbps
AT&T
96
Mbps
Verizon
66
Mbps
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T-MOBILE TRIAL

Try T-Mobile FREE
for 30 days.

Test-drive our award-winning network and some of our favorite benefits for 30 days-no commitment or credit card required. We won't even tell your other carrier.

Get started now
Qualifying non-T-Mobile network user & compatible, unlocked device required. 1 trial user. See 5G device, coverage, & trial details at T-Mobile.com.

Featured reviews at T-Mobile Midlothian & Moorefield Park

Malies Stayward
March 16, 2026, 10:29 p.m.
Service was okay. I came in about an hour before closing time & you could tell they were packed up & mentally logged out for the night. Still was able to get my phone problems situated! View on Google
Brandi Alford
March 9, 2026, 2:38 p.m.
On 2/27/26 I get an email about a past due bill which confuses me because I haven't been with T-Mobile since 6/22/25. When I get to the store Jasmine(Jay) looks into the account and see that my services were gone but I had a free line I never used. I was unware of this line. She call customer service and they wanted me to pay $235.28 for a line I had no idea about to close the account. Mind you almost 7 month later. I asked why I went month without getting a statement to one bill. Customer service stated credit were on account and once credit were gone they started billing. Which still makes no sense because it is for a line with no use. Jay went to the back to talk to the store manager Courtney. Who again reach back out to customer service. Then said if I pay $150 the would credit the rest and close account. I told Courtney that was not an option. And she could see my frustration during this process, not at her but the situation. Let me say when I left the store I have very happy and pleased. They store manager found a way to credit my account when customer service could not or would not. Courtney and Jay put the customers concerns first. Then she had call customer service back again to close that line once the balance was gone. But thank god for Courtney because yes they closed the line but fail to say the account was entering another billing period. So I would get another bill before if closed. So Thank you Courtney for verifying that information and also be able to apply credit to take of that so account would close with a zero balance. I spent almost 2 hours in this store, but it was worth it. Jay and Courtney both went above and beyond in this situation. If T-Mobile had more employees like them they would always have a excellent rating. I told Courtney before I left if I could have experiences like this, them 2 would be the ONLY I would ever come back. So I appreciate y'all very much. Thank you for turning a bad situation into a GREAT Experience. Thank for hearing a customers concerns. View on Google
Wendy Monahan
March 8, 2026, 7:02 p.m.
We had a great experience with Don. He was extremely knowledgeable, willing to help and teach us ( what we could learn lol) along the way. He is an asset to T-Mobile! Thanks! View on Google
Lisa Blackwell
March 7, 2026, 2:26 a.m.
Staff was very patient and professional View on Google
Richard Williams
March 1, 2026, 6:01 p.m.
Always good View on Google

Additional information about T-Mobile Midlothian & Moorefield Park

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Locations near T-Mobile Midlothian & Moorefield Park

T-Mobile Experience Store
T-Mobile The Shops at Willow Lawn
7.0 miles away
5.0
T-Mobile Experience Store
T-Mobile Staples Mill Rd and Parham Rd
9.6 miles away
4.1
T-Mobile Experience Store
T-Mobile West BRd St at Short Pump
10.4 miles away
4.0

Got questions about T-Mobile Experience Stores?

The T-Mobile Experience Store is a new cutting-edge retail environment offering personalized service with the newest and broadest product assortment than any other T-Mobile store. It's designed to provide an immersive shopping experience, showcasing our commitment to innovation, care support and customer service.

Experience a personalized shopping journey with expert service and our largest assortment of cutting-edge products. Our knowledgeable Sr. Mobile Experts will work with you to tailor your visit, showcasing the best T-Mobile has to offer for you and your family.

Absolutely! Experience stores carry our widest selection of the latest smartphones, tablets, wearables, and accessories with a variety color options only available at experience store locations.

No appointment is necessary. You are welcome to drop by at your convenience during our regular store hours.

The most convenient way to pay your T-Mobile bill at any time is by using our T-Life app. If you prefer to pay at our Experience store, our Sr. Mobile Experts can assist with payments and answer any billing questions. An In-Store Payment Support Charge of $5 plus applicable tax on in-store bill payments will apply.

Yes, we accept device trade-ins.

Yes, the store features interactive hands-on demos to explore the latest technology and services. You can also participate in live events and workshops hosted at the store.

Yes, our Sr. Mobile Experts are equipped with the newest technology and receive ongoing comprehensive training that covers all aspects of device troubleshooting for software updates, hardware support and network needs.

Yes, we offer an equipment installment plan. Our team can provide support and details based on your credit qualifications.

Yes, we offer interactive product experiences for all our business solutions.

Absolutely! Our team can assist you with transferring your data, including contacts, photos, and apps, from your old device to your new one.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.

Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store