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BILL CHARGE WRONG","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159791},"lastPostingActivityTime":"2024-12-21T00:29:01.672-08:00","solved":false},"id":"message:159791","revisionNum":1,"uid":159791,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:177213"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2024-12-20T10:09:23.622-08:00","lastPublishTime":"2024-12-20T10:09:23.622-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I have been dealing with this horrible company for just about 7 months. I have pages of documents. When I say pages that is no lie. I have missed approximately 18+ days of work because we all know talking with somone and getting transfered several times take a lot of time. I try to get help and all I get is sorry we can't do that. I have people's names and ID#'s. Its unfortunate we can never talk with someone direct from the corporate office. Here's my small little rant. 5 lines $394? Hummm my bill was $320 /mo with everything how it got to that is crazy. I have totals well over$1,500 of overages being charged to my account oh that doesn't include the $576.61 that I was just charged today 12/20/24. Yes, my account has always been current. I've had 2 people one supervisor and one customer care representative yes i have names and id #'s, that stated yes I'll call you back tomorrow. The representative was over two weeks ago and the supervisor was over a week ago? Still no call back. Said they would be calling back today 12-20-24. Called back do to more over charges and have been on the phone for over 2 hours now. Don't contact me or call me unless you are from corporate! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1198","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:177294":{"__typename":"User","uid":177294,"login":"Upsetnewcus1991","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:177294"},"ForumTopicMessage:message:159798":{"__typename":"ForumTopicMessage","subject":"Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159798},"lastPostingActivityTime":"2024-12-20T19:21:00.567-08:00","solved":false},"id":"message:159798","revisionNum":1,"uid":159798,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:177294"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2024-12-20T15:37:39.229-08:00","lastPublishTime":"2024-12-20T15:37:39.229-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance Dear T-Mobile Customer Service, I hope this communication reaches you in good spirits. I am reaching out to you as a recently initiated customer of T-Mobile, currently facing significant challenges regarding the porting of my number from Xfinity Mobile. I hereby formally express my concern regarding the technical impediments that have thwarted the successful completion of my porting request. Despite exhaustive efforts, including multiple visits to the Xfinity store to obtain the necessary Security PIN, I find myself still unable to resolve this matter. The details of the PIN retrieval (PIN:], Account Number: ], Service Zip Code: ]) are provided for your reference. This ongoing delay has directly jeopardized my eligibility for the promotional offer extended to me upon joining T-Mobile. Specifically, I was promised a $630 credit towards the acquisition of an iPhone 14, which was to render the device entirely free of further financial obligations on my part. I have diligently undertaken several actions to alleviate this situation: Frequent visits to the Xfinity store for the Security PIN retrieval. 2. Persistent communication with both T-Mobile and Xfinity customer support. 3. Submission of all requested information to T-Mobile representatives. Regrettably, Xfinity has communicated that they are unable to transmit the required Security PIN via SMS to my former number, as I no longer retain access to that device. This technical barrier is beyond my control, yet it appears I am facing unwarranted repercussions. My Requests: I urge the immediate application of the $630 promotion to my account, irrespective of the porting issue, given that I have fulfilled my obligations as a customer. 2. I request the escalation of this matter to both T-Mobile and Xfinity corporate leadership to expedite the resolution of the porting issue. Should these requests not be addressed, I will regrettably have to consider further actions, including: - Filing a formal complaint with the Better Business Bureau. - Returning the iPhone 14 in question. - Pursuing additional measures to ensure the protection of my rights as a consumer under Texas law. Compounding these difficulties, I have been informed by Xfinity that I should be able to retrieve the Security PIN via their app, as I maintain my Xfinity home internet service. However, despite repeated attempts to access this feature, it remains perpetually unavailable to me, effectively stymying the porting process. I have demonstrated diligence in following all prescribed instructions to facilitate this request, yet I find myself in a position where I am compelled to assert that T-Mobile must honor the promotional offer extended to me, regardless of the origin of the porting failure. My trust in T-Mobile's assurances regarding the successful porting of my number has, unfortunately, been betrayed. Additionally, I believe it is both reasonable and necessary for T-Mobile to provide compensation for the considerable inconvenience, frustration, and financial strain this situation has imposed upon me. The repeated visits to Xfinity and the time invested in rectifying this issue have left me in a state of discontent. Further exacerbating this matter, I was provided incorrect information by the store representative, leading to significant misunderstandings regarding the promotional offer and the trade-in process for my previous device. This misinformation has only deepened my distress and frustration. I insist that this issue be documented and escalated to leadership without delay. I have exhausted all available resources to address this matter and cannot tolerate further inaction. It is imperative that the promised promotional credit be applied to my account and that appropriate compensation be provided for the hardships I have endured. I expect this matter to be elevated to the attention of your supervisory and managerial staff, with a comprehensive account of my grievances communicated verbatim. Immediate and high-level intervention is essential for the resolution of this situation. While I am amenable to retaining my current phone number, I nonetheless anticipate the fulfillment of the promotional offer extended to me, along with compensation for the substantial issues I have encountered, including the misinformation provided. It is incumbent upon T-Mobile to take full responsibility for these missteps and to deliver the resolution I am due. Attached, you will find photographic evidence of my efforts in obtaining the Security PIN from Xfinity. I look forward to a swift and satisfactory resolution to this pressing matter. Sincerely, Customer J M Stafford tx ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4777","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:just-for-fun":{"__typename":"Forum","id":"board:just-for-fun","displayId":"just-for-fun","nodeType":"board","conversationStyle":"FORUM","title":"Just for Fun","shortTitle":"Just for Fun","parent":{"__ref":"Category:category:magenta-lounge"}},"User:user:115625":{"__typename":"User","uid":115625,"login":"lovewins7","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Transmission Trainee","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:115625"},"ForumTopicMessage:message:54918":{"__typename":"ForumTopicMessage","subject":"sidekick 5g 💗","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":54918},"lastPostingActivityTime":"2024-12-20T11:49:25.834-08:00","solved":false},"id":"message:54918","revisionNum":1,"uid":54918,"depth":0,"board":{"__ref":"Forum:board:just-for-fun"},"author":{"__ref":"User:user:115625"},"metrics":{"__typename":"MessageMetrics","views":8397},"postTime":"2022-06-15T20:02:11.000-07:00","lastPublishTime":"2022-06-15T20:02:11.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I would really Love T-Mobile to bring out a new Sidekick 5g for all of there sidekick fans! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"93","kudosSumWeight":8,"repliesCount":29,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:177240":{"__typename":"User","uid":177240,"login":"Luckyduck","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:177240"},"ForumTopicMessage:message:159794":{"__typename":"ForumTopicMessage","subject":"T-mobile keeps contacting me about a number that I don’t use and can’t login on.","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159794},"lastPostingActivityTime":"2024-12-20T11:22:47.246-08:00","solved":false},"id":"message:159794","revisionNum":1,"uid":159794,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:177240"},"metrics":{"__typename":"MessageMetrics","views":50},"postTime":"2024-12-20T11:22:08.198-08:00","lastPublishTime":"2024-12-20T11:22:08.198-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I went to the states this summer and got the t-mobile eSIM due to needing coverage there. Well I got an email that it was terminated, but somehow I keep getting emails about me needing to pay for continuing the service of the number. when I try to login on the number or the email I just get an error code saying “something went wrong in our system” and when I google up the support, it’s an international number and no email of chat support… Do they take money from my account!?? And how do I make it stop?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"512","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:upgrades-orders":{"__typename":"Forum","id":"board:upgrades-orders","displayId":"upgrades-orders","nodeType":"board","conversationStyle":"FORUM","title":"Upgrades & Orders","shortTitle":"Upgrades & Orders","parent":{"__ref":"Category:category:postpaid"}},"User:user:168888":{"__typename":"User","uid":168888,"login":"KeithB","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:168888"},"ForumTopicMessage:message:147344":{"__typename":"ForumTopicMessage","subject":"No se reconoce el número de IMEI. Vuelve a intentarlo","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":147344},"lastPostingActivityTime":"2024-12-20T09:59:16.137-08:00","solved":false},"id":"message:147344","revisionNum":1,"uid":147344,"depth":0,"board":{"__ref":"Forum:board:upgrades-orders"},"author":{"__ref":"User:user:168888"},"metrics":{"__typename":"MessageMetrics","views":347},"postTime":"2024-11-26T16:33:10.671-08:00","lastPublishTime":"2024-11-26T16:33:10.671-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I'm trying to trade in a OnePlus 8 5G for a Pixel 9 phone. When I get to the step to input the IMEI I get the following message \"The IMEI number is not recognized. Please try again\" I am unable to go any further with the trade in. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"244","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:175347":{"__typename":"User","uid":175347,"login":"78Malibu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:175347"},"ForumTopicMessage:message:155741":{"__typename":"ForumTopicMessage","subject":"Remove devices from offline list","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":155741},"lastPostingActivityTime":"2024-12-20T07:00:10.849-08:00","solved":false},"id":"message:155741","revisionNum":1,"uid":155741,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:175347"},"metrics":{"__typename":"MessageMetrics","views":114},"postTime":"2024-12-15T08:38:35.016-08:00","lastPublishTime":"2024-12-15T08:38:35.016-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" How do you remove/delete devices from the OFFLINE list. I spoke with a live chat person, the information she provided did not work, thanks in advance for the help ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"164","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:international":{"__typename":"Forum","id":"board:international","displayId":"international","nodeType":"board","conversationStyle":"FORUM","title":"Internacional","shortTitle":"Internacional","parent":{"__ref":"Category:category:network-coverage"}},"User:user:177169":{"__typename":"User","uid":177169,"login":"dyeager535","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:177169"},"ForumTopicMessage:message:159766":{"__typename":"ForumTopicMessage","subject":"Cannot send text messages in Kuwait","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159766},"lastPostingActivityTime":"2024-12-20T06:13:02.874-08:00","solved":false},"id":"message:159766","revisionNum":1,"uid":159766,"depth":0,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:177169"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2024-12-20T06:13:02.874-08:00","lastPublishTime":"2024-12-20T06:13:02.874-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello! Probably a one-off issue, but it seems to have started in the last couple of months, and today it's gotten so bad I can't even do what previously has been the work around, so here I am. Nord N30 if that matters. At one point I realized I couldn't send text messages to anyone. I can receive, but not send. I don't text frequently, so it took awhile to figure out. Messages show \"sent\", never delivered. Even when service is restored the \"sent\" messages never actually go. I have to copy/paste the sent message into a new text, then when sent, the new text will eventually show delivered. Same issue if I use Textra or Google Messages. I was on the phone with support for over an hour before we finally figured out a workaround. The workaround being that I had to turn off auto-select carrier, and manually select one of the three carriers available. Then I'd be able to send texts. Eventually (couple of days) that would fail, and I'd have to go back in and change carrier manually, then I could text again. When on WiFi I can't text either, not sure if that's normal or not. Not using a VPN when this happens, although I do have one. Today for the first time, I can't connect to any of the three \"normal\" carriers. And there is a new carrier I've never heard of, that seems to be the only one the phone now wants to connect with. Manual or auto, it won't connect to any of the others, only this \"new\" carrier. As this is a new development, I don't think it's related to the origin of the texting problem, but I wanted to mention it just in case. Really just looking to see if anyone has experienced the same, and if there is anything I can try that I might not have thought of. Obviously I restarted the phone many times, removed/reinstalled the SIM, sent messages to myself, called T-Mobile, etc. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1867","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Forum:board:syncup-iot":{"__typename":"Forum","id":"board:syncup-iot","displayId":"syncup-iot","nodeType":"board","conversationStyle":"FORUM","title":"SyncUp & IoT","shortTitle":"SyncUp & IoT","parent":{"__ref":"Category:category:devices"}},"User:user:141074":{"__typename":"User","uid":141074,"login":"HotspotUser","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:141074"},"ForumTopicMessage:message:159750":{"__typename":"ForumTopicMessage","subject":"syncup tracker - mobile alert not available","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159750},"lastPostingActivityTime":"2024-12-20T04:53:05.003-08:00","solved":false},"id":"message:159750","revisionNum":1,"uid":159750,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:141074"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2024-12-20T04:53:05.003-08:00","lastPublishTime":"2024-12-20T04:53:05.003-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" syncup tracker - mobile alert not available when I click on this button, I receive a message \"Feature requires update - please charge your Tracker to update the firmware\". The unit has been charged. I took it to the local store, and they said to wait two weeks for an update. Any further information would be appreciated. TIA ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"354","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:177146":{"__typename":"User","uid":177146,"login":"Hunter2009","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:177146"},"ForumTopicMessage:message:159735":{"__typename":"ForumTopicMessage","subject":"¡Ayuda!","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":159735},"lastPostingActivityTime":"2024-12-20T02:24:04.769-08:00","solved":false},"id":"message:159735","revisionNum":1,"uid":159735,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:177146"},"metrics":{"__typename":"MessageMetrics","views":55},"postTime":"2024-12-20T02:24:04.769-08:00","lastPublishTime":"2024-12-20T02:24:04.769-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently switched over to T-Mobile home internet, all in access. I’m connected using a Ethernet cable to my Xbox series x but my mat type stayed moderate or strict. How to I get it to stay open? 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