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Plans, Features & Billing
Let's talk about the plans and features that T-Mobile has that help your business be successful.
Devices & Orders
Talk about all the T-Mobile devices you are using to make daily business management possible.
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Home Internet - Requires Open Window - Unusable for multiple hours each day
Hello, My Gateway (for home internet) now requires that the window be open in order to function. I've seen multiple incidences of violence outside right outside of my window, and that I have to have my window opened for the Gateway to function makes me uncomfortable. As well, multiple times each day, the Gateway will not get a proper signal from the tower. My connectivity to my devices to the Gateway will be fine, but there will not be internet. These episodes last between 10-15 minutes and happen 5-6 times a day. My questions are: WHY does my Gateway need the window open, and WHAT can I do to get around this? WHY does it lose signal from the tower and is there anything that can be done by either me or you to fix this? WHY were neither of these issues present during my 15-day 'test drive' of the Gateway, but now are?
T-Mobile For Business Direct-To-Cell Service
I have two tablet lines currently on a T-Mobile for Business account. With the T-Mobile Direct-To-Cell service, would I be able to text through satellites, if I am "off the grid"? https://www.t-mobile.com/business/industry-solutions/connected-vehicle-network/direct-to-cell-communications-in-remote-areas
detailed receipt for internet and phone charges with detailed breakdown
I am able to expense my phone and internet bill for my employment. However, I need a detailed description of all my charges. Not the next bill, but what i'm being charged for my service. This will be the 3rd time i've had to write to get this info. I've been told in the past that i had to go to a corporate store. That is not an option. Can you please tell me where on the site I can find these charges and my payments. this is a deal breaker and if this can't be fixed, i will unfortunately have to find another ISP. thanks
