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FALSE ADVERTISING/PROMISES BY TMOBILE!
For some reason, their site is not letting me post this comment. Since signing up with T-Mobile in 2022 - the senior rate - which WAS $50 when I signed up, the guaranteed rate that "would never increase" has increased TWICE! The first was $5 per month when suddenly my chosen auto pay method (credit card used for phone insurance) would no longer qualify for auto-pay discount, even though I am still on auto-pay. This was a disguised increase. Then today I get another increase of $5 per month. So my locked in rate that was NEVER supposed to increase, which got T-Mobile a lot of their customer base, was total BS! My rate has gone up TWENTY PERCENT in less than three years! TM has removed much of the guaranteed pricing language from it's website too! Bait and switch. False advertising. False agreements. FALSE promises.
TerryOC
8 days ago Place Plans, Features & Billing
446Views
5likes
3Comments
Am I the only person concerned about the T-Mobile Price Increase??
So I have a magenta plan and a few weeks ago I got that nice text telling me price will increase. What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount” First off you know how insulting that is @T-Mobile? You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really? You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter is nothing to brag about it. ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years. When you say you wont do something then you just do not do it.. My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid but now you representatives are talking about a bunch of technicalities that would prevent me on taking advantage of that offer, or how they claim those offers do not exits. I invite any one to reply to this post stating how they feel about there plan prices going up when they where told IT WONT HAPPEN. I am hoping enough people will decide to speak out and maybe T-mobile wont continue the behavior, or at least take note for the next time they do this!
Solved
FydorLytke
16 days ago Place Plans, Features & Billing
precio
Precio Fijo
Garantía de precio fijo
precios
6.7KViews
6likes
35Comments
Switching From Google Voice to T-Mobile
HI all, How can I transfer my business phone number from Google voice to business T-Mobile? I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. Thanks Andrea
andrea_robert
18 days ago Place Plans, Features & Billing
1.8KViews
0likes
2Comments
Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate
I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanks also, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection?
greenjeans234
22 days ago Place Devices & Orders
alerta
aplic.
empresas
direct connect
push-to-talk
3.7KViews
0likes
5Comments
What Are My Choices For Data Coverage On T-Mobile For Business Data Lines?
I have a business account with two data lines. One is Bus Unl Tablet 10 GB HS TI and the other is 5G Bus Mobile Int 30GB I will be traveling to Belize, Honduras and Mexico soon. What data coverage will I have with these and at what speeds? If I want to add additional coverage, what would the cost be and speed? Would it matter which line I add it to? Like
vikashrai
27 days ago Place Plans, Features & Billing
277Views
0likes
1Comment
Lied to about Amazon TV promotion when switched
When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!!
Smorris123
2 months ago Place Devices & Orders
330Views
0likes
1Comment
Call forwarding control
Well I need call forwarding control on all my devices. Right now I have an employee that left town and did not turn on call forwarding while they were on a cruise ship. The device is now at their house with nobody there and no way to turn on call forwarding. This potentially can lose me money and lose clients trust because nobody's answering. I called T-Mobile and they informed me that there is no possible way from The Hub that I can do this function because it has to be done from that device. Now I feel that this is not giving the owner us the full range of control over our devices. Can you please add this feature so no Revenue will get lost in the future.
CoachBilly
2 months ago Place Account Hub
119Views
0likes
0Comments
Change to different credit card
I lost my old credit card, need to give new credit card info for autopay
Bubbabrenda1
2 months ago Place Plans, Features & Billing
351Views
0likes
1Comment
Email Change for Paperless Billing
How do you change the paperless billing email address? I've updated my account email address, but I'm unable to update the paperless billing email address. I've scoured the community for it, and none of the suggested methods work.
sysadmin
2 months ago Place Plans, Features & Billing
296Views
0likes
1Comment
How to block a number for all our phone lines?
We are receiving unwanted phone calls on our lines from a specific phone number. How can I block it for all lines? We have a business account. Thanks for your help.
Going4it
2 months ago Place Plans, Features & Billing
bloquear
block a number
bloquear llamadas
1.5KViews
3likes
3Comments

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TMOBILE!","conversation":{"__ref":"Conversation:conversation:181219"},"id":"message:181219","revisionNum":1,"uid":181219,"depth":0,"board":{"__ref":"Forum:board:plans-features-billing"},"author":{"__ref":"User:user:205068"},"metrics":{"__typename":"MessageMetrics","views":446},"postTime":"2025-03-13T14:40:10.552-07:00","lastPublishTime":"2025-03-13T14:40:10.552-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For some reason, their site is not letting me post this comment. Since signing up with T-Mobile in 2022 - the senior rate - which WAS $50 when I signed up, the guaranteed rate that \"would never increase\" has increased TWICE! The first was $5 per month when suddenly my chosen auto pay method (credit card used for phone insurance) would no longer qualify for auto-pay discount, even though I am still on auto-pay. This was a disguised increase. Then today I get another increase of $5 per month. So my locked in rate that was NEVER supposed to increase, which got T-Mobile a lot of their customer base, was total BS! My rate has gone up TWENTY PERCENT in less than three years! TM has removed much of the guaranteed pricing language from it's website too! Bait and switch. False advertising. False agreements. FALSE promises. 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What really drove me nuts about it was how it was worded I cant remember the exact wording down to letter but it pretty much went like “For the First time in 10 years we have to raise the prices, Your plan will increase x amount” First off you know how insulting that is @T-Mobile? You tell every one you will never raise the prices, then turn around and do it and brag about how it has been 10 years? Really? You said you would do not do it so it does not matter 10, 20 ,30 40, 50 years latter is nothing to brag about it. ID rather you sent a text saying sorry but we had to increase your plan or please take note plan prices are going up vs your saying well it has been 10 years. When you say you wont do something then you just do not do it.. My issue is a little more depth I qualified for the promotion if you raised the prices I can leave your service worry free and no bills have to be paid but now you representatives are talking about a bunch of technicalities that would prevent me on taking advantage of that offer, or how they claim those offers do not exits. I invite any one to reply to this post stating how they feel about there plan prices going up when they where told IT WONT HAPPEN. I am hoping enough people will decide to speak out and maybe T-mobile wont continue the behavior, or at least take note for the next time they do this! 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I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. Thanks Andrea ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"296","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:132775":{"__typename":"Conversation","id":"conversation:132775","topic":{"__typename":"ForumTopicMessage","uid":132775},"lastPostingActivityTime":"2025-03-30T15:07:01.385-07:00","solved":false},"User:user:115096":{"__typename":"User","uid":115096,"login":"greenjeans234","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:115096"},"ForumTopicMessage:message:132775":{"__typename":"ForumTopicMessage","subject":"Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate","conversation":{"__ref":"Conversation:conversation:132775"},"id":"message:132775","revisionNum":1,"uid":132775,"depth":0,"board":{"__ref":"Forum:board:devices-orders"},"author":{"__ref":"User:user:115096"},"metrics":{"__typename":"MessageMetrics","views":3674},"postTime":"2023-01-09T17:41:34.000-08:00","lastPublishTime":"2023-01-09T17:41:34.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanks also, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"893","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:alert","text":"alerta","time":"2023-01-09T17:41:34.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:app","text":"aplic.","time":"2022-01-09T22:16:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:business","text":"empresas","time":"2022-07-08T14:50:19.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:direct connect","text":"direct connect","time":"2023-01-09T17:41:34.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:push-to-talk","text":"push-to-talk","time":"2023-01-09T17:41:34.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:180817":{"__typename":"Conversation","id":"conversation:180817","topic":{"__typename":"ForumTopicMessage","uid":180817},"lastPostingActivityTime":"2025-03-25T19:12:26.526-07:00","solved":false},"User:user:204322":{"__typename":"User","uid":204322,"login":"vikashrai","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:204322"},"ForumTopicMessage:message:180817":{"__typename":"ForumTopicMessage","subject":"What Are My Choices For Data Coverage On T-Mobile For Business Data Lines?","conversation":{"__ref":"Conversation:conversation:180817"},"id":"message:180817","revisionNum":1,"uid":180817,"depth":0,"board":{"__ref":"Forum:board:plans-features-billing"},"author":{"__ref":"User:user:204322"},"metrics":{"__typename":"MessageMetrics","views":277},"postTime":"2025-03-11T00:06:45.185-07:00","lastPublishTime":"2025-03-11T00:06:45.185-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a business account with two data lines. One is Bus Unl Tablet 10 GB HS TI and the other is 5G Bus Mobile Int 30GB I will be traveling to Belize, Honduras and Mexico soon. What data coverage will I have with these and at what speeds? If I want to add additional coverage, what would the cost be and speed? Would it matter which line I add it to? Like ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"370","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181846":{"__typename":"Conversation","id":"conversation:181846","topic":{"__typename":"ForumTopicMessage","uid":181846},"lastPostingActivityTime":"2025-03-20T14:45:27.989-07:00","solved":false},"User:user:206228":{"__typename":"User","uid":206228,"login":"Smorris123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:206228"},"ForumTopicMessage:message:181846":{"__typename":"ForumTopicMessage","subject":"Lied to about Amazon TV promotion when switched","conversation":{"__ref":"Conversation:conversation:181846"},"id":"message:181846","revisionNum":1,"uid":181846,"depth":0,"board":{"__ref":"Forum:board:devices-orders"},"author":{"__ref":"User:user:206228"},"metrics":{"__typename":"MessageMetrics","views":330},"postTime":"2025-03-17T17:59:05.249-07:00","lastPublishTime":"2025-03-17T17:59:05.249-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!! 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Right now I have an employee that left town and did not turn on call forwarding while they were on a cruise ship. The device is now at their house with nobody there and no way to turn on call forwarding. This potentially can lose me money and lose clients trust because nobody's answering. I called T-Mobile and they informed me that there is no possible way from The Hub that I can do this function because it has to be done from that device. Now I feel that this is not giving the owner us the full range of control over our devices. Can you please add this feature so no Revenue will get lost in the future. 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