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Planes y funciones
Explore the plans and features available for T-Mobile Internet and what services are available.
Gateways & Devices
Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet.
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Tmobile Internet Sagemcom experience
It has only been a week, but the T-mobile cellular internet using the Sagemcom FAST5688W gateway is working well. In my area there are a couple of cell towers within a mile, and so far they are not congested. If I place the box in a window, I can get 5 bars on the box display and up to 500Mbps for a wired connection. The WiFi covers the whole house at maybe 30Mbps depending on the room, enough for email, a zoom call or an HD stream, just not for multiple users. This actually better than the old network. The gateway has some serious limitations that restrict its use to only the simplest networks. The main limitation is you cannot bypass the gateway's internal router, so you will end up with a double-NAT situation if you have a router of your own. There is no official way to turn off the gateway WiFi, so it will interfere with any existing WiFi on your LAN. The best scenario is that you have no existing network, maybe just one or two wired devices, and are satisfied with the built-in WiFi. If only they would fix the two main issues they get many more customers. Once the box works, there is very little configuration possible, just the box password, and the WiFi name and password. Oh, and you can't change the box LAN IP. A side issue is you can't just plug in a cable and use a desktop browser for configuration like any other network device. You are stuck using the new MyLife phone app. The app eventually worked, but the initial setup is painful. The QR code on the box didn't bring up the correct link, and even the helpful tech agent said everyone was frustrated at how unready the process was. I suggest going to the store and setting up the box right there. I wish I had. For those waiting on the promotion rebates, I believe you need to use it for 6mo to qualify. If I manage to get it sooner, I'll post.
Ethernet Port Not Working On Hub
Hello, I got the WiFi working no problem. If I plug an Ethernet cable into the back of the modem and directly into a computer it works fine. But if I plug it into a hub that the same computer is plugged in to, the computer is not connected to the Internet. Same thing if I plug it into a Wireless router. Do I need to configure something for it to work? Factura
Tower upgrades, but let’s make it take 2 years???
I have been with T-Mobile since 2021. First year I had no issues at all where I had lived until the last 5 months I lived there. I moved 2 hours .140 miles. away from that town back home. For the last two years I have received the absolute worst, most unreliable service while using data when i travel .300 miles way MAX. I can't make phone calls, texts can take hours to go through, I can't get directions, use google or safari or literally any app that needs wifi or data connection. I have called several times about this issue and now it's also happening in my homebase. Every time I call I get told this is tower upgrades…these take 2 years!? But the rest of my family is in the same town I am and travels to the same places I do and they don't lose service and are able to use their data sufficiently and reliably. Why is this only an issue I'm having? I've visited countless stores as well and they don't know why this is happening, as a last resort I upgraded from my iPhone 13 Pro Max from 2021 to a 15 pro max this year 2024 and the issue has gotten severely worse. How can I be the only one in my household of 6 having this issue in several towns and at home? How can the towers be the issue for two years? T-Mobile can provide mediocre "excuses" provided unstable, unreliable, insufficient services but dang if we don't give them their money each month.
Issue Connecting Smart Vacuum Cleaner to Home Internet
Having issues connecting my vacuum cleaner to my tmobile home internet. Have 2 of them and both attempt to connect but after finding the network on the vacuum app and enter the password, it seems to get stuck while attempting to connect. I have 2 Vaccumes, a Coredy and an IRobot (Roomba). Both can only connect to a 2.4Ghz network ans poth won't work with WP3 so basically only WPA2 or WPA. I have setup on the router both settings, 2.4Ghz and WPA2 but I'm still unable to get them to work. Seems weird because all of my other Smart devices, and I have plenty and different brands connect perfectly fine but not the vacuums. I believe it's an admin configuration on the router software but I can't find a way to access it. If anyone has tips for this issue please send me a note. Gracias
Well... that didn't last very long.
Well... that didn't last very long. After the botched G4SE patch, and needing a replacement (2 actually, 1st was DOA), the G4AR was patched from 1.00.02 to 1.00.09 (speed bump) to 1.00.12 (vpn killer) Speed typically 400-600Mbps on work device, now it has similar until i hit vpn, and watch it max to 5Mbps. When i switch to Spectrum, its 112/11 and with VPN there's effectively no change.Delete Wi-Fi network on 5G Gateway
I have T-mobile's home internet with their 5G Gateway. I am unable to delete the wifi network, as it says at least 1 network is required. I have my own router connected to it as I have multiple devices physically wired to my router. The issue is that due to the gateway and router being very close to each other, the gateway's wifi is causing interference to the router's network being broadcast and thus causing lower speeds. I with T-mobile would just let advanced users delete the default network. Anyone have a workaround for this?
