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Sin servicio
I live in dutchess county, NY. After 26 yr of Verizon Wireless, I just switched to Tmobile to get better service. This is a nightmare for me. I do a driving job and 90% time I don't get service and use another career.
manikrahman
Network Novice
3 days ago
51Views
0likes
0Comments
5G(arbage) internet
I got sucked into the 5g internet after having horrid experience with overpriced AT&T. I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager.
keng
Newbie Caller
6 days ago
169Views
0likes
1Comment
Concern Regarding Customer Service and Plan Support
Dear T-Mobile Customer Relations, I am writing to formally express my dissatisfaction with the recent experience I had with your customer service team, as well as with the current handling of legacy plans. As a long-standing customer, I have appreciated T-Mobile’s services over the years. However, it has become increasingly clear that existing customers on older plans are being deprioritized in favor of newer, more expensive plans. I was informed that promotions and certain account services are no longer available to customers like myself because our plans are “no longer supported.” This approach is both disappointing and concerning, as it appears to encourage long-term customers to leave rather than be valued. To make matters worse, when I contacted customer support to inquire further, I was met with an extremely unprofessional response. I spoke with a supervisor named Steve (Employee ID: 2606928), who was dismissive and unhelpful. When I asked to speak to someone above him or to be connected with a customer resolution team, he stated that he worked for the corporate office and there was no one above him. He then proceeded to suggest I could cancel my account if I was unhappy — a completely inappropriate and unacceptable response to a customer seeking help. I am disappointed by the lack of courtesy, support, and professionalism displayed. I am bringing this to your attention in hopes that T-Mobile addresses the treatment of loyal customers and enforces higher standards of customer service. I would appreciate it if this matter could be escalated and reviewed. I am open to discussing this further and hope to reach a resolution that reflects the values and service T-Mobile claims to uphold. Sincerely, Joseph
superman9178
Network Novice
12 days ago
149Views
0likes
2Comments
Mensajes de voz
Why am I being prompted to call a number to get my voicemail
Karcell
Network Novice
16 days ago
140Views
0likes
2Comments
Why doesn't my data work?
It won't let me actually use my data. I've got it paid two months ahead and it still won't work. This had been happening for two months or so. Whenever I try to use it always says I don't have Internet when I use apps. I can have calls and text when I have no Internet but whenever I try to use an app or search something it just won't load.
Lizard0
Network Novice
21 days ago
99Views
0likes
1Comment
Advanced/Power User Network Settings
Hey everyone, I wanted to bring up an issue I’ve been thinking about regarding T-Mobile’s internet routers. Currently, these routers are fairly locked down, and while I understand the need for security and simplicity, I think there should be some sort of power user mode for those who need advanced networking features. I am an Information Technology specialist, and even I don’t have access to certain features that would significantly improve the stability and communication of my network. Even if it requires going through an approval process, it would be great to have access to more detailed settings, such as advanced port forwarding, QoS customization, or even deeper network configuration options. Many users, including myself, would benefit from this level of control without having to rely on third-party equipment. I’m curious if others feel the same way. If you agree, let’s make some noise and get T-Mobile’s attention on this! Also, if anyone has found workarounds or alternative solutions, I’d love to hear about them. Looking forward to any thoughts or shared experiences. Thanks!
contikyle
Network Novice
24 days ago
133Views
0likes
0Comments
T-life app sucks bad
First, gateway is showing 9 device connected, app is showing 4. Also I hate all the ads!! Second, gateway needs to be restarted daily, sometimes requiring being unplugged. We winter in Florida, summer in NY, how can this work when FL goes offline and we are in NY?? It’s a pain for someone to go in our house and unplug it. I’m thinking maybe a timer to turn it off daily.
78Malibu
Newbie Caller
24 days ago
137Views
0likes
1Comment
Solution for Too Many Devices?
hi there, we have a household with three TVs going almost constantly over Wi-Fi and it’s all supplied by a G4 a R T-Mobile router with two access points. In addition, the network app shows between 26 and 31 devices. The the access points lose connectivity with the main router, and the solution is to turn off the router for 30 minutes and then turn it back on. However, I am out of town for days on end, and I would like to connect to my home PC the access point loses connection, and I have no way to restart the router. Is there a solution that will work for our situation? We are very happy with the speed and the hardware, except for this one thing. Thank you, Paul.
Solved
promero
Roaming Rookie
25 days ago
227Views
0likes
2Comments
I got charged $50 for my "free" line
T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!! Then today as I was looking at my T-Mobile account, I saw they added the "free" line for only $50 a month plus taxes and fees!!! So I called and the rep said it was a mistake, I wasn't entitled to a free line, only select accounts qualified and even though I've been a customer for over 20 years, my account wasn't select enough, so they cancelled the "free" line and supposedly are crediting my account for the connection fee I paid for the "free" line. I'm EXTREMELY disappointed in T-Mobile. Like I told the rep, they should honor the "free" line their other rep sold me. Seems to me we had a verbal contract. So, beware of T-Mobile's "free" line offer. They just may trick you into buying a paid line "by mistake"!!!
hikerguy
Newbie Caller
26 days ago
146Views
1like
0Comments
Live In Nacogdoches, TX 140 miles fromHouston, TX my web address shows us in Houston, TX ?
my Problem, I Live In Nacogdoches, TX 140 miles from Houston, TX yet my web address shows us in Houston, TX, this results in Commercials from Houston Market on Television Services and internet ads, as well as while shopping on line, as wanting to ship to a store in Houston area, or if not careful to an address in Houston area. How do I correct Location and address?
Early
Network Novice
27 days ago
157Views
0likes
1Comment

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After 26 yr of Verizon Wireless, I just switched to Tmobile to get better service. This is a nightmare for me. I do a driving job and 90% time I don't get service and use another career. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"219","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191480":{"__typename":"Conversation","id":"conversation:191480","topic":{"__typename":"ForumTopicMessage","uid":191480},"lastPostingActivityTime":"2025-04-20T11:57:59.353-07:00","solved":false},"User:user:214946":{"__typename":"User","uid":214946,"login":"keng","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:214946"},"ForumTopicMessage:message:191480":{"__typename":"ForumTopicMessage","subject":"5G(arbage) internet","conversation":{"__ref":"Conversation:conversation:191480"},"id":"message:191480","revisionNum":1,"uid":191480,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:214946"},"metrics":{"__typename":"MessageMetrics","views":169},"postTime":"2025-04-17T16:35:42.472-07:00","lastPublishTime":"2025-04-17T16:35:42.472-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I got sucked into the 5g internet after having horrid experience with overpriced AT&T. I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"553","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191126":{"__typename":"Conversation","id":"conversation:191126","topic":{"__typename":"ForumTopicMessage","uid":191126},"lastPostingActivityTime":"2025-04-11T11:03:43.268-07:00","solved":false},"User:user:213433":{"__typename":"User","uid":213433,"login":"superman9178","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:213433"},"ForumTopicMessage:message:191126":{"__typename":"ForumTopicMessage","subject":"Concern Regarding Customer Service and Plan Support","conversation":{"__ref":"Conversation:conversation:191126"},"id":"message:191126","revisionNum":1,"uid":191126,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:213433"},"metrics":{"__typename":"MessageMetrics","views":149},"postTime":"2025-04-11T10:06:08.640-07:00","lastPublishTime":"2025-04-11T10:06:08.640-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear T-Mobile Customer Relations, I am writing to formally express my dissatisfaction with the recent experience I had with your customer service team, as well as with the current handling of legacy plans. As a long-standing customer, I have appreciated T-Mobile’s services over the years. However, it has become increasingly clear that existing customers on older plans are being deprioritized in favor of newer, more expensive plans. I was informed that promotions and certain account services are no longer available to customers like myself because our plans are “no longer supported.” This approach is both disappointing and concerning, as it appears to encourage long-term customers to leave rather than be valued. To make matters worse, when I contacted customer support to inquire further, I was met with an extremely unprofessional response. I spoke with a supervisor named Steve (Employee ID: 2606928), who was dismissive and unhelpful. When I asked to speak to someone above him or to be connected with a customer resolution team, he stated that he worked for the corporate office and there was no one above him. He then proceeded to suggest I could cancel my account if I was unhappy — a completely inappropriate and unacceptable response to a customer seeking help. I am disappointed by the lack of courtesy, support, and professionalism displayed. I am bringing this to your attention in hopes that T-Mobile addresses the treatment of loyal customers and enforces higher standards of customer service. I would appreciate it if this matter could be escalated and reviewed. I am open to discussing this further and hope to reach a resolution that reflects the values and service T-Mobile claims to uphold. 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I've got it paid two months ahead and it still won't work. This had been happening for two months or so. Whenever I try to use it always says I don't have Internet when I use apps. I can have calls and text when I have no Internet but whenever I try to use an app or search something it just won't load. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"349","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:189458":{"__typename":"Conversation","id":"conversation:189458","topic":{"__typename":"ForumTopicMessage","uid":189458},"lastPostingActivityTime":"2025-03-31T04:59:30.617-07:00","solved":false},"User:user:210566":{"__typename":"User","uid":210566,"login":"contikyle","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:210566"},"ForumTopicMessage:message:189458":{"__typename":"ForumTopicMessage","subject":"Advanced/Power User Network Settings","conversation":{"__ref":"Conversation:conversation:189458"},"id":"message:189458","revisionNum":1,"uid":189458,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:210566"},"metrics":{"__typename":"MessageMetrics","views":133},"postTime":"2025-03-31T04:59:30.617-07:00","lastPublishTime":"2025-03-31T04:59:30.617-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone, I wanted to bring up an issue I’ve been thinking about regarding T-Mobile’s internet routers. Currently, these routers are fairly locked down, and while I understand the need for security and simplicity, I think there should be some sort of power user mode for those who need advanced networking features. I am an Information Technology specialist, and even I don’t have access to certain features that would significantly improve the stability and communication of my network. Even if it requires going through an approval process, it would be great to have access to more detailed settings, such as advanced port forwarding, QoS customization, or even deeper network configuration options. Many users, including myself, would benefit from this level of control without having to rely on third-party equipment. I’m curious if others feel the same way. If you agree, let’s make some noise and get T-Mobile’s attention on this! Also, if anyone has found workarounds or alternative solutions, I’d love to hear about them. Looking forward to any thoughts or shared experiences. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1150","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:189452":{"__typename":"Conversation","id":"conversation:189452","topic":{"__typename":"ForumTopicMessage","uid":189452},"lastPostingActivityTime":"2025-03-31T04:47:50.344-07:00","solved":false},"User:user:175347":{"__typename":"User","uid":175347,"login":"78Malibu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:175347"},"ForumTopicMessage:message:189452":{"__typename":"ForumTopicMessage","subject":"T-life app sucks bad","conversation":{"__ref":"Conversation:conversation:189452"},"id":"message:189452","revisionNum":1,"uid":189452,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:175347"},"metrics":{"__typename":"MessageMetrics","views":137},"postTime":"2025-03-31T04:26:33.668-07:00","lastPublishTime":"2025-03-31T04:26:33.668-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" First, gateway is showing 9 device connected, app is showing 4. Also I hate all the ads!! Second, gateway needs to be restarted daily, sometimes requiring being unplugged. We winter in Florida, summer in NY, how can this work when FL goes offline and we are in NY?? It’s a pain for someone to go in our house and unplug it. I’m thinking maybe a timer to turn it off daily. 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In addition, the network app shows between 26 and 31 devices. The the access points lose connectivity with the main router, and the solution is to turn off the router for 30 minutes and then turn it back on. However, I am out of town for days on end, and I would like to connect to my home PC the access point loses connection, and I have no way to restart the router. Is there a solution that will work for our situation? We are very happy with the speed and the hardware, except for this one thing. Thank you, Paul. 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T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!! Then today as I was looking at my T-Mobile account, I saw they added the \"free\" line for only $50 a month plus taxes and fees!!! So I called and the rep said it was a mistake, I wasn't entitled to a free line, only select accounts qualified and even though I've been a customer for over 20 years, my account wasn't select enough, so they cancelled the \"free\" line and supposedly are crediting my account for the connection fee I paid for the \"free\" line. I'm EXTREMELY disappointed in T-Mobile. Like I told the rep, they should honor the \"free\" line their other rep sold me. Seems to me we had a verbal contract. So, beware of T-Mobile's \"free\" line offer. They just may trick you into buying a paid line \"by mistake\"!!! 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How do I correct Location and address? 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