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over payed
On April 11th I set a payment arrangement for 598.00 to paid on april 15th. I paid 300.00 dollars towards the 598.00 thinking on the 15th tmobile would take the balance. They took the full amount of 598.00. so i paid a total of 898.00. I couldnt afford to do that and got a refund for the 300.00. Now I owe 536.00 and the system wont let me set up an arrangement. The system states i owe 300.00 dollars. The tmobile reps are saying because i have a past due amount of 300.00 and its past30 days there's nothing they can do. The arrangement was satified in the full amount of 598.00. Someone please help. I have been a costumer for over 15years
doc387
2 days ago Place Facturación
60Views
0likes
2Comments
inquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,
tofjml
2 days ago Place Planes y servicios
16Views
0likes
0Comments
Can I reactivate a prepaid card?
Hello, I will arrive from Europe to New York JFK airport in early May and I plan to travel around the USA. The trip also includes some days in Canada. I still have a T-Mobile prepaid card bought in the USA on September 2024. Is it possible to know if it is still active? If it is not active, is it possible to reactivate it in order to use it immediately after landing at JFK? If not, which is the best choice once landed? I heard that prepaid SIMs at airports are not a great value, but, is there a T-Mobile agent at the airport arrivals zone? Thanks a lot. Xavier PD: does anybody know how to reach out T-Mobile staff other way than calling them? I.e. live chat, e-mail support...?
Solved
xescorihuela
2 days ago Place T-Mobile.com Account
51Views
0likes
2Comments
Closed account with zero balance. Sent to collection 1yr after closing.
To Whom It May Concern, I am writing to formally file a complaint regarding the mishandling of my T-Mobile account, continued unauthorized charges, lack of notice, and a resulting erroneous collections report that may severely impact my ability to secure a VA Interest Rate Reduction Loan (IRRL). In September 2023, I began the process of responsibly closing my T-Mobile account after transferring service to Verizon. I kept the account active only long enough to pay off device balances and allow number porting. Once that was completed, I confirmed in-store that the account was closed using my husband's phone (still on T-Mobile service at the time), and I received no indication of any further balance due or remaining obligations. Despite this, T-Mobile continued to autopay my credit card for approximately nine months, charging around $80/month—even though the account was inactive and unused. No texts or emails were sent to notify me of ongoing billing. I discovered this only when I reviewed my credit card statements months later. Upon calling T-Mobile to resolve the issue, I was told I could not access my account without a PIN, which could only be sent to the closed phone number. I then went into a physical store, where staff confirmed the account had not been used since the date I originally closed it. A credit request was initiated by a manager, and I was assured a refund would be mailed. No refund was ever received. Subsequently, my credit card had to be replaced due to fraud, which halted the erroneous autopay charges. I did not update T-Mobile with the new card because, again, the account was supposed to be closed. Months later, I was shocked to receive a call from a collections agency demanding over $320. T-Mobile had not notified me by phone, email, or letter that a balance was due. After numerous frustrating store visits and customer service calls, I was told the account had never been properly closed and that it was now too late to dispute the charges internally. I was left with the unacceptable choice to either let the collections report damage my credit—or pay the balance for services I never used, never authorized, and was never notified about. I chose to pay the balance in fear of losing my chance at a lower mortgage interest rate through my IRRL. This situation, caused entirely by T-Mobile’s systemic failures, has caused me immense stress and financial strain.
Tmobileripoff
3 days ago Place Facturación
32Views
0likes
0Comments
Regularly charged for undelivered text messages from T-Mobile short code 2519
Hi there, I am losing money from my T-Mobile prepaid service because T-Mobile sends automated text messages from short code 2519 every month, sometimes even twice a month. I have an old $3 pay by the day plan, where I am charged only on days I use my phone. I understand that receiving a text message is considered as “using” my phone. But in my case, the phone is turned off most of the time and I even selected the option to block incoming text messages for my line in blocking controls of my account to avoid being charged for unwanted text messages. Every day T-Mobile sends this automated message to my (switched off) phone (which I’ll never receive), $3 are deducted from my prepaid balance. That drained at least $18 out of my balance so far. For a long time I was not sure what causes this money loss and suspected a fault in the prepaid billing system. Then i noticed in the activity log of line details on my account, that text messages from 12519 were sent to my number and obvisiously caused the misdetected useage of my phone (even though it was turned off during that time and in the follwing days). That made me wonder how this can be happening, since I activated blocking all incoming text messages before. After some research I learned, that short codes cannot be blocked by this blocking control on the account. So I called customer service and it took me around 30 minutes to address this “ordeal” to the representative, until she finally understood my problem. What she suggested was explicitly blocking this short code (12519 as it appeared in my activity log), which she offered to set up for me. I agreed, so she set up the blocking filter and promised me I’ll never receive any messages from this short code again. Problem solved, so I thought. Now I just lost another $3 for (never) receiving a text message from the same short code again which should be blocked. Further research about the origin of short code 12519 did not lead to anything. Then I finally found an old, archived text message on my phone from short code 2519, which I received last year wihle the phone was switched on at the time the message was sent. Funny enough this is just a reminder message from T-Mobile saying ”T-Mobile: For further information about blocking third-party charges and ways to prevent fraud you can visit t-mo.co/Blocking”. Now I can see it all… 12519, as displayed in the line activity log on my account was wrong… it should be 2519 (the leading 1 in the activiy log is perhaps the country code for the U.S.). With research into 2519 I found out, that this is a T-Mobile short code for T-Mobile campaigns. It is ridiculous, that an unwanted message from T-Mobile telling me ybout options to prevent charges from third parties costs me a lot of money, coming not from a third party but from T-Mobile itself. I think if they send those messages without signing up to it they should count as free messages and not count towards the useage of my phone and cost $3 each time. One could think they do that on purpose to push people out of the old prepaid day plans. So how can I get rid of those messages, that are sent regularly to my number by T-Mobile and cost me a lot of money. I doubt that customer service would block short code 2519 if I ask them to, because it is an internal T-Mobile code. Maybe sending STOP to that short code could help, but trying this will cost me abother $3 with no guarantee it’ll work. There should be some way to get rid of all messages from any of the numerous T-Mobile campaign short codes. Any suggestions, anyone? Thanks to all the can help, Chris
chris213
7 days ago Place Facturación
12519
2519
short code sms issue
sms
477Views
0likes
2Comments
Problema de facturación
Hi everyone, I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024. Customer service only offered me $100 back, saying they can’t refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges. I’ve asked for the lines to be removed and a full refund, but I’m still waiting for a proper resolution. If it doesn’t get resolved soon, I plan to report this to the FCC and BBB. Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations? Thanks, Ilyes
Ilyes25saoudi
8 days ago Place Facturación
88Views
0likes
1Comment
T-Mobile Connect account shows "Limited Access" in the T-Life app
I've already spoken to customer service about this issue and basically had no response, other than "wait a while". I'm both a T-Mobile postpaid customer (with one phone line) and a prepaid customer (with a separate phone line), and I also have T-Mobile Home Internet as well. Both accounts use different email addresses, as required. For my postpaid account the T-Life app works fine. However for my prepaid account the T-Life app shows "Limited Access" when you click on the Manage button. Customer service said "wait a week". It's been over two weeks and no change. Anyone else have this experience, or any suggestions on what to do? I was told that for T-Mobile Connect customers that spam call screening is only available via the T-Life app, not the Spam Shield app. So basically if the T-Life app isn't working properly you're out a lot of services on your smartphone.
cjrgc
12 days ago Place T-Mobile.com Account
373Views
0likes
4Comments
T-Mobile has cancelled my promo EIP
So it started with I changed my phone plan on 11/21. After that I upgraded my phones on 11/29. On January 29th they ended my Promo EIP which is 800 dollars spread over 2 years. My plan went up 32 dollars per month. I talked to T-Mobile and they said their is nothing they will do, not can do. They basically have committed Fraud by taking my phones without paying for them, nor will they return them. I have filed a complaint with FCC and my state attorney. Their will be a class action lawsuit if TMobile will not return my phones or give me my 800 dollars EIP either or. Please everyone talk to FCC and file complaints. This illegal actions needs to be brought forth and criminal charges filed.
spudalag
14 days ago Place Facturación
319Views
1like
2Comments
Pagos
Find it funny how if someone is down and out and between jobs, TMobile shuts off their way of payment and will shut you off then demand another form of payment with a 20$ reconnect fee.... I already filed a complaint with the FCC and waiting to hear back. Can't shut someone's means of payment off and expect payment when my debit card comes out of that account... but obviously TMobile has no brains on how things work... and I don't have a credit card.
Lauren_and_Aaro
14 days ago Place Facturación
54Views
0likes
0Comments
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It’s incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
valantidium
19 days ago Place Facturación
ayuda
sobrefacturación
6.6KViews
7likes
27Comments

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The trip also includes some days in Canada. I still have a T-Mobile prepaid card bought in the USA on September 2024. Is it possible to know if it is still active? If it is not active, is it possible to reactivate it in order to use it immediately after landing at JFK? If not, which is the best choice once landed? I heard that prepaid SIMs at airports are not a great value, but, is there a T-Mobile agent at the airport arrivals zone? Thanks a lot. Xavier PD: does anybody know how to reach out T-Mobile staff other way than calling them? I.e. live chat, e-mail support...? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"708","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191354":{"__typename":"Conversation","id":"conversation:191354","topic":{"__typename":"ForumTopicMessage","uid":191354},"lastPostingActivityTime":"2025-04-15T05:23:54.199-07:00","solved":false},"User:user:214289":{"__typename":"User","uid":214289,"login":"Tmobileripoff","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:214289"},"ForumTopicMessage:message:191354":{"__typename":"ForumTopicMessage","subject":"Closed account with zero balance. Sent to collection 1yr after closing.","conversation":{"__ref":"Conversation:conversation:191354"},"id":"message:191354","revisionNum":1,"uid":191354,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:214289"},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-04-15T05:23:54.199-07:00","lastPublishTime":"2025-04-15T05:23:54.199-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" To Whom It May Concern, I am writing to formally file a complaint regarding the mishandling of my T-Mobile account, continued unauthorized charges, lack of notice, and a resulting erroneous collections report that may severely impact my ability to secure a VA Interest Rate Reduction Loan (IRRL). In September 2023, I began the process of responsibly closing my T-Mobile account after transferring service to Verizon. I kept the account active only long enough to pay off device balances and allow number porting. Once that was completed, I confirmed in-store that the account was closed using my husband's phone (still on T-Mobile service at the time), and I received no indication of any further balance due or remaining obligations. Despite this, T-Mobile continued to autopay my credit card for approximately nine months, charging around $80/month—even though the account was inactive and unused. No texts or emails were sent to notify me of ongoing billing. I discovered this only when I reviewed my credit card statements months later. Upon calling T-Mobile to resolve the issue, I was told I could not access my account without a PIN, which could only be sent to the closed phone number. I then went into a physical store, where staff confirmed the account had not been used since the date I originally closed it. A credit request was initiated by a manager, and I was assured a refund would be mailed. No refund was ever received. Subsequently, my credit card had to be replaced due to fraud, which halted the erroneous autopay charges. I did not update T-Mobile with the new card because, again, the account was supposed to be closed. Months later, I was shocked to receive a call from a collections agency demanding over $320. T-Mobile had not notified me by phone, email, or letter that a balance was due. After numerous frustrating store visits and customer service calls, I was told the account had never been properly closed and that it was now too late to dispute the charges internally. I was left with the unacceptable choice to either let the collections report damage my credit—or pay the balance for services I never used, never authorized, and was never notified about. I chose to pay the balance in fear of losing my chance at a lower mortgage interest rate through my IRRL. This situation, caused entirely by T-Mobile’s systemic failures, has caused me immense stress and financial strain. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2429","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143492":{"__typename":"Conversation","id":"conversation:143492","topic":{"__typename":"ForumTopicMessage","uid":143492},"lastPostingActivityTime":"2025-04-11T21:33:45.317-07:00","solved":false},"User:user:57257":{"__typename":"User","uid":57257,"login":"chris213","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:57257"},"ForumTopicMessage:message:143492":{"__typename":"ForumTopicMessage","subject":"Regularly charged for undelivered text messages from T-Mobile short code 2519","conversation":{"__ref":"Conversation:conversation:143492"},"id":"message:143492","revisionNum":1,"uid":143492,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:57257"},"metrics":{"__typename":"MessageMetrics","views":477},"postTime":"2024-09-11T15:06:45.000-07:00","lastPublishTime":"2024-09-11T15:06:45.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there, I am losing money from my T-Mobile prepaid service because T-Mobile sends automated text messages from short code 2519 every month, sometimes even twice a month. I have an old $3 pay by the day plan, where I am charged only on days I use my phone. I understand that receiving a text message is considered as “using” my phone. But in my case, the phone is turned off most of the time and I even selected the option to block incoming text messages for my line in blocking controls of my account to avoid being charged for unwanted text messages. Every day T-Mobile sends this automated message to my (switched off) phone (which I’ll never receive), $3 are deducted from my prepaid balance. That drained at least $18 out of my balance so far. For a long time I was not sure what causes this money loss and suspected a fault in the prepaid billing system. Then i noticed in the activity log of line details on my account, that text messages from 12519 were sent to my number and obvisiously caused the misdetected useage of my phone (even though it was turned off during that time and in the follwing days). That made me wonder how this can be happening, since I activated blocking all incoming text messages before. After some research I learned, that short codes cannot be blocked by this blocking control on the account. So I called customer service and it took me around 30 minutes to address this “ordeal” to the representative, until she finally understood my problem. What she suggested was explicitly blocking this short code (12519 as it appeared in my activity log), which she offered to set up for me. I agreed, so she set up the blocking filter and promised me I’ll never receive any messages from this short code again. Problem solved, so I thought. Now I just lost another $3 for (never) receiving a text message from the same short code again which should be blocked. Further research about the origin of short code 12519 did not lead to anything. Then I finally found an old, archived text message on my phone from short code 2519, which I received last year wihle the phone was switched on at the time the message was sent. Funny enough this is just a reminder message from T-Mobile saying ”T-Mobile: For further information about blocking third-party charges and ways to prevent fraud you can visit t-mo.co/Blocking”. Now I can see it all… 12519, as displayed in the line activity log on my account was wrong… it should be 2519 (the leading 1 in the activiy log is perhaps the country code for the U.S.). With research into 2519 I found out, that this is a T-Mobile short code for T-Mobile campaigns. It is ridiculous, that an unwanted message from T-Mobile telling me ybout options to prevent charges from third parties costs me a lot of money, coming not from a third party but from T-Mobile itself. I think if they send those messages without signing up to it they should count as free messages and not count towards the useage of my phone and cost $3 each time. One could think they do that on purpose to push people out of the old prepaid day plans. So how can I get rid of those messages, that are sent regularly to my number by T-Mobile and cost me a lot of money. I doubt that customer service would block short code 2519 if I ask them to, because it is an internal T-Mobile code. Maybe sending STOP to that short code could help, but trying this will cost me abother $3 with no guarantee it’ll work. There should be some way to get rid of all messages from any of the numerous T-Mobile campaign short codes. Any suggestions, anyone? Thanks to all the can help, Chris ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3668","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:12519","text":"12519","time":"2024-09-11T15:06:45.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:2519","text":"2519","time":"2024-09-11T15:06:45.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:short code sms issue","text":"short code sms issue","time":"2021-07-09T13:53:55.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:sms","text":"sms","time":"2021-04-06T10:30:20.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191091":{"__typename":"Conversation","id":"conversation:191091","topic":{"__typename":"ForumTopicMessage","uid":191091},"lastPostingActivityTime":"2025-04-10T20:00:16.838-07:00","solved":false},"User:user:213316":{"__typename":"User","uid":213316,"login":"Ilyes25saoudi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:213316"},"ForumTopicMessage:message:191091":{"__typename":"ForumTopicMessage","subject":"Problema de facturación","conversation":{"__ref":"Conversation:conversation:191091"},"id":"message:191091","revisionNum":1,"uid":191091,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:213316"},"metrics":{"__typename":"MessageMetrics","views":88},"postTime":"2025-04-10T18:41:25.172-07:00","lastPublishTime":"2025-04-10T18:41:25.172-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024. Customer service only offered me $100 back, saying they can’t refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges. I’ve asked for the lines to be removed and a full refund, but I’m still waiting for a proper resolution. If it doesn’t get resolved soon, I plan to report this to the FCC and BBB. Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations? Thanks, Ilyes ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"781","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:189633":{"__typename":"Conversation","id":"conversation:189633","topic":{"__typename":"ForumTopicMessage","uid":189633},"lastPostingActivityTime":"2025-04-06T05:21:24.342-07:00","solved":false},"User:user:210789":{"__typename":"User","uid":210789,"login":"cjrgc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:210789"},"ForumTopicMessage:message:189633":{"__typename":"ForumTopicMessage","subject":"T-Mobile Connect account shows \"Limited Access\" in the T-Life app","conversation":{"__ref":"Conversation:conversation:189633"},"id":"message:189633","revisionNum":1,"uid":189633,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:210789"},"metrics":{"__typename":"MessageMetrics","views":373},"postTime":"2025-04-01T00:42:14.829-07:00","lastPublishTime":"2025-04-01T00:42:14.829-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've already spoken to customer service about this issue and basically had no response, other than \"wait a while\". I'm both a T-Mobile postpaid customer (with one phone line) and a prepaid customer (with a separate phone line), and I also have T-Mobile Home Internet as well. Both accounts use different email addresses, as required. For my postpaid account the T-Life app works fine. However for my prepaid account the T-Life app shows \"Limited Access\" when you click on the Manage button. Customer service said \"wait a week\". It's been over two weeks and no change. Anyone else have this experience, or any suggestions on what to do? I was told that for T-Mobile Connect customers that spam call screening is only available via the T-Life app, not the Spam Shield app. So basically if the T-Life app isn't working properly you're out a lot of services on your smartphone. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"875","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:186356":{"__typename":"Conversation","id":"conversation:186356","topic":{"__typename":"ForumTopicMessage","uid":186356},"lastPostingActivityTime":"2025-04-04T12:21:07.881-07:00","solved":false},"User:user:207561":{"__typename":"User","uid":207561,"login":"spudalag","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:207561"},"ForumTopicMessage:message:186356":{"__typename":"ForumTopicMessage","subject":"T-Mobile has cancelled my promo EIP","conversation":{"__ref":"Conversation:conversation:186356"},"id":"message:186356","revisionNum":1,"uid":186356,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:207561"},"metrics":{"__typename":"MessageMetrics","views":319},"postTime":"2025-03-20T07:40:49.115-07:00","lastPublishTime":"2025-03-20T07:40:49.115-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So it started with I changed my phone plan on 11/21. After that I upgraded my phones on 11/29. On January 29th they ended my Promo EIP which is 800 dollars spread over 2 years. My plan went up 32 dollars per month. I talked to T-Mobile and they said their is nothing they will do, not can do. They basically have committed Fraud by taking my phones without paying for them, nor will they return them. I have filed a complaint with FCC and my state attorney. Their will be a class action lawsuit if TMobile will not return my phones or give me my 800 dollars EIP either or. Please everyone talk to FCC and file complaints. This illegal actions needs to be brought forth and criminal charges filed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"704","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:190307":{"__typename":"Conversation","id":"conversation:190307","topic":{"__typename":"ForumTopicMessage","uid":190307},"lastPostingActivityTime":"2025-04-04T12:16:49.469-07:00","solved":false},"User:user:95032":{"__typename":"User","uid":95032,"login":"Lauren_and_Aaro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:95032"},"ForumTopicMessage:message:190307":{"__typename":"ForumTopicMessage","subject":"Pagos","conversation":{"__ref":"Conversation:conversation:190307"},"id":"message:190307","revisionNum":1,"uid":190307,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:95032"},"metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-04-04T12:16:49.469-07:00","lastPublishTime":"2025-04-04T12:16:49.469-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Find it funny how if someone is down and out and between jobs, TMobile shuts off their way of payment and will shut you off then demand another form of payment with a 20$ reconnect fee.... I already filed a complaint with the FCC and waiting to hear back. Can't shut someone's means of payment off and expect payment when my debit card comes out of that account... but obviously TMobile has no brains on how things work... and I don't have a credit card. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"468","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143409":{"__typename":"Conversation","id":"conversation:143409","topic":{"__typename":"ForumTopicMessage","uid":143409},"lastPostingActivityTime":"2025-03-30T17:53:40.214-07:00","solved":false},"User:user:58034":{"__typename":"User","uid":58034,"login":"valantidium","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:58034"},"ForumTopicMessage:message:143409":{"__typename":"ForumTopicMessage","subject":"Getting over charged by T-Mobile... and not getting any help!","conversation":{"__ref":"Conversation:conversation:143409"},"id":"message:143409","revisionNum":1,"uid":143409,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:58034"},"metrics":{"__typename":"MessageMetrics","views":6649},"postTime":"2023-08-14T07:48:43.000-07:00","lastPublishTime":"2023-08-14T07:48:43.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It’s incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers. 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