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Prepaid paying late
Hi, I was just wondering if my phone number will get suspended if I forgot to pay 1 day late, I didn't have a payment arrangement or anything. Usually when I pay my fee on time, there would be a thankyou message sent to me, but this time I was late and I didn't get any message so I'm just wondering if my number is deactivated. P/s: I also tried to dial #225# to see my balance but it says system unavailable.
Being charged for a phone i didn't buy
I paid in full for a s23 ultra , I'm being charged for an additional s23 ultra on monthly payments that I did not order, want or possess. I need this resolved. Customer care will not do anything about it. This occurred on the same day, same time. I'm saying this is an employee error.
Years old iPhone finance
So back in January 2021. I had finance/purchase a phone with T-Mobile which I still have to this day. I had giving it to my Father and he locked himself out of his Apple ID. I cannot get into it so contacting Apple. I was told I would have to get a proof of purchase receipt from the place that I had purchased it from the problem is. I cannot get into my T-Mobile Portal, since I no longer have services with T-Mobile and I cannot get through to customer service since I do not have a phone number or services with T-Mobile, so my question would be. How would I be able to gain access of set receipt to be able to unlock my phone mind. It's an iPhone 12 Pro Max 512 GB so I don't want to give it up.
I have an issue that I need help with. Issue with T-Mobile Billing and Service
I have an issue that I need help with. Issue with T-Mobile Billing and Service Hello, I have an issue that I need help with. I use a prepaid T-Mobile phone and pay $28.42 each month (including tax). In September, I successfully paid my phone bill three times. The first payment was made with my bank card on September 1st. However, on September 3rd, my phone stopped working. I went to a T-Mobile store and they told me I had to pay the September bill again to reactivate my phone. So, I paid an additional $33.42 in cash, and my phone started working again. On September 28th, I paid for October's phone bill using my bank card (I pay for the next month at the end of each month). Since September, I have called T-Mobile customer service 7 times asking for a refund for the extra payment. They told me each time that I would be refunded, but by November, I still hadn't received anything. So, I contacted my bank and submitted receipts for the two payments I made. The bank refunded me the $28.42 from the September 3rd payment. I thought the issue was resolved, but on November 21st, my phone stopped working again. I had already paid for the November bill. Today, when I checked my T-Mobile account, I saw that my account balance of $7.40 was gone. I called customer service again, and they said the issue would be resolved in 24 hours. Today, customer service provided me with a ticket number for this issue: 87516215. I have the payment records in my T-Mobile account, and I am uploading screenshots and the receipt for the cash payment to show that I'm serious about resolving this. I paid my bill for November, but since November 21st, I haven't been able to use my phone. I hope someone can see this issue and help resolve it quickly. If this issue is not resolved, I will take further legal action to get a result. Thank you very much for your help. Sincerely, Ping
False Advertisement
After going to tmobile to replace my lost phone, the workers convinced us that if we should trade in my husband and children phones and get new ones and it's completely free. My husband asked what's the catch and they said there was none. Now that we are trying to switch because of the big bill every month we heard that we owe on the phones. Keep in mind that there phones were new because my husband had the Google pixel 7 and my kids has phones 13 and 13+. Now they are telling me I owe over 2000 dollars for them falsely advertising products to get saleI can't pay my bill using an international credit card
Hello everyone, I'm pleased to participate in this community. My post is about paying my bill using my credit card, but now it isn't allowed because the bank account is not based in the US, even when the credit card is Visa. I don't understand why this happened. Even when I created my account, I made the first payment with the same (international) credit card, which worked. I need to maintain this US number because I'm doing my master's degree studies at an American university. Many thanks for considering my post. Best, FFHow to get a resolution? SCAM!
My parents recently upgraded their phones after a T-Mobile employee informed us they were eligible for an upgrade with an $830 refund per line, plus a Costco gift card on our existing plan. Two months later, I checked and found that we're only receiving a $300 credit per line. When I followed up, I was told our phone plan doesn't actually qualify for the higher credit, and now we're facing an additional $60 per month to receive the credit we were promised. The employee acknowledged his mistake and even offered to pay the difference himself, but his manager reprimanded him for saying that. Rather than taking responsibility or addressing the issue, it seemed like the manager wanted him to cover it up. I've been going back and forth between customer service and the store, but nothing has been resolved. I also emailed the manager requesting the regional manager's contact information, but I still haven't received a response.
