more from T-Mobile
Contenido reciente
Device will no longer connect to network
I have a Nixplay frame that has been on my network for over a year. Suddenly it has disconnected and no matter what I try, it will not allow it to join. I enter the password on the device screen and it just sits and times out. Everything else in my home works just fine. I have tried to use the T-Life app, but it says zero devices are connected. This is definitely not correct as I know we have quite a few more things than zero. I see that others have the same issue with that app so I am curious if anyone has a solution. I would really like to be able to access the admin side to check things out, but the gateway has this silly, useless interface that only provides info and no ability to configure. Has anyone had any success with the T-Life app or know how to get a device connected that apparently doesn't like the 5g network side?
Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
Horrible Customer service
Long story short! Got a hotspot device from a T-Mobile store and was told it is pay as you go. That was false. Months later my account gets canceled and I was told I have to pay collections $369 to restore service. Called collections, was given a good faith discount and paid my debt. That was on 2/15/2025. It is now 4/9/2025 and I’m still it able to use my Device after to talking to multiple customer service agents and supervisors to include: Han, Ella, Emi, Frankie, Louis and many more. I was given inconsistent information by all. I was told it would take anywhere from 24 hours to 47 days to get this issue fixed. It’s been 54 DAYS and I’m still not able to use this device that I’ve paid over $$400 to use. Can somebody please help me to get my device unlocked!!!!
Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months that I've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kind of official complaint? Any advice would be appreciated
Paramount Plus Local Channel
I’m new to T-Mobile internet. I didn’t have any problems hooking it up. However, my “local channel” for Paramount Plus has switched from Columbia, MO (20 minutes from my house) to St. Louis, MO (2 hours from my house). Paramount Plus says it’s an IP address issue. Any suggestions on how to fix this so I can go back to my Columbia channel?
Lugares
Red y cobertura
Let's talk about our coverage, signal, and roaming experience.Dispositivos
¡Apple, Android, SyncUP y más!Pospagado
Accounts, Plans, Features, and Billing.Prepagado
Habla de todo lo relacionado con el servicio prepagado de T-Mobile.T-Mobile Para Empresas
Discuss all things T-Mobile for Business.Internet residencial y para empresas
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Salón magenta
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
