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& IoT","shortTitle":"SyncUp & IoT","parent":{"__ref":"Category:category:devices"}},"User:user:107467":{"__typename":"User","uid":107467,"login":"Bird4343","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:107467"},"ForumTopicMessage:message:27888":{"__typename":"ForumTopicMessage","subject":"kids syncup won't turn on despite charging for hours watch is a few weeks old. thx","conversation":{"__ref":"Conversation:conversation:27888"},"id":"message:27888","revisionNum":1,"uid":27888,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:107467"},"metrics":{"__typename":"MessageMetrics","views":4838},"postTime":"2022-02-19T04:15:41.000-08:00","lastPublishTime":"2022-02-19T04:15:41.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"109","kudosSumWeight":3,"repliesCount":19,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:83669":{"__typename":"Conversation","id":"conversation:83669","topic":{"__typename":"ForumTopicMessage","uid":83669},"lastPostingActivityTime":"2025-02-19T13:01:41.765-08:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & 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I called T-Mobile yesterday to change my phone number because I am receiving a lot of spam phone calls. I called and the woman helping me gave me a new number and told me to wait 2-4 hours for this change to happen. I waited 5 hours and my phone number never changed even after turning my phone off and on multiple times. I called again and the woman on the phone told me that the change looks good on their end and to just wait a little longer. It has been OVER 24-hours and my phone number has still not changed. I called again and have been on the phone with the agent for almost 1 hour. He keeps giving me different phone numbers that are available but every time he tries to put it through he receives an error message and won’t tell me what it is. He then asked if he could call me tomorrow and I am furious because this change should have happened yesterday! Has anyone dealt with this? T-Mobile is being vague and no help with this issue and it is irritating and frustrating. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"991","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:46798":{"__typename":"Conversation","id":"conversation:46798","topic":{"__typename":"ForumTopicMessage","uid":46798},"lastPostingActivityTime":"2025-02-15T19:57:30.560-08:00","solved":false},"User:user:113821":{"__typename":"User","uid":113821,"login":"WhateverLah","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:113821"},"ForumTopicMessage:message:46798":{"__typename":"ForumTopicMessage","subject":"Worst customer service","conversation":{"__ref":"Conversation:conversation:46798"},"id":"message:46798","revisionNum":1,"uid":46798,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:113821"},"metrics":{"__typename":"MessageMetrics","views":5374},"postTime":"2023-04-01T15:49:10.000-07:00","lastPublishTime":"2023-04-01T15:49:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"790","kudosSumWeight":22,"repliesCount":32,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:18663":{"__typename":"Conversation","id":"conversation:18663","topic":{"__typename":"ForumTopicMessage","uid":18663},"lastPostingActivityTime":"2025-02-13T14:00:54.538-08:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:7102":{"__typename":"User","uid":7102,"login":"Greatride","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:7102"},"ForumTopicMessage:message:18663":{"__typename":"ForumTopicMessage","subject":"Anyone fed-up with horrible coverage from TMobile","conversation":{"__ref":"Conversation:conversation:18663"},"id":"message:18663","revisionNum":1,"uid":18663,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:7102"},"metrics":{"__typename":"MessageMetrics","views":35907},"postTime":"2022-07-01T14:49:07.000-07:00","lastPublishTime":"2022-07-01T14:49:07.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This is a Description of our Complaint with T-Mobile and the BBB: For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2064","kudosSumWeight":61,"repliesCount":101,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:84775":{"__typename":"Conversation","id":"conversation:84775","topic":{"__typename":"ForumTopicMessage","uid":84775},"lastPostingActivityTime":"2025-02-11T11:06:30.989-08:00","solved":false},"User:user:85204":{"__typename":"User","uid":85204,"login":"Greg_B","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:85204"},"ForumTopicMessage:message:84775":{"__typename":"ForumTopicMessage","subject":"20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.","conversation":{"__ref":"Conversation:conversation:84775"},"id":"message:84775","revisionNum":1,"uid":84775,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:85204"},"metrics":{"__typename":"MessageMetrics","views":2102},"postTime":"2023-03-23T11:52:05.000-07:00","lastPublishTime":"2023-03-23T11:52:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhone When I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn’t have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I’m extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her and she kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there’s anyone here, who’s getting ready to switch to another cellular service recommendations are requested. I’m not sure what is happened with T-Mobile’s customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that’s no longer the case and no longer reason to stay with them. I’ve invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you are a legacy customer T-Mobile is no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60 days and I noticed from the comments my family is not the only one leaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.4523 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3054","kudosSumWeight":6,"repliesCount":12,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:91136":{"__typename":"Conversation","id":"conversation:91136","topic":{"__typename":"ForumTopicMessage","uid":91136},"lastPostingActivityTime":"2025-02-10T12:23:56.529-08:00","solved":false},"User:user:28915":{"__typename":"User","uid":28915,"login":"div_sa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:28915"},"ForumTopicMessage:message:91136":{"__typename":"ForumTopicMessage","subject":"Costco offer for BOGO not honored","conversation":{"__ref":"Conversation:conversation:91136"},"id":"message:91136","revisionNum":1,"uid":91136,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:28915"},"metrics":{"__typename":"MessageMetrics","views":397},"postTime":"2024-05-09T14:12:05.000-07:00","lastPublishTime":"2024-05-09T14:12:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I added 2 lines in first week if March as offer of BOGO from Costco Store Kiosk. One of the line was new and other was port in from another carrier. Now after 2 billing cycle the T mobile customer care is testing my limits and says the BOGO is no longer valid. I had made a conference call between T Mobile sales person who sold the lines and customer care as well but the customer care lady was not at all cooperative and was unprofessional. Than the other guy from Customer care joined and said the issue will be fixed. Its almost 20 days now and when I call the customer care , I am back to square one again I have to explain the whole offer and situation. I am clueless how to deal with the situation. I ordered a new phone with new line , If I cancel the line will I be able to return the phone which was bought 2 months back ? Can I escalate to Costco regarding T Mobile poor services ? 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I AM FINISHED.","conversation":{"__ref":"Conversation:conversation:37847"},"id":"message:37847","revisionNum":1,"uid":37847,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:59994"},"metrics":{"__typename":"MessageMetrics","views":629},"postTime":"2024-10-14T10:27:12.000-07:00","lastPublishTime":"2024-10-14T10:27:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" SInce May 2024 I have been charged for a phone I sent to Tmobile with assurant via UPS. T-Mobile said it could not find it and I got charged. I have all the tracking numbers. I have a picture of the phone in the box with the IMEI with of the bad phone that I sent back. I’ve weighed a like phone in the same type box and the weight of the box+phone+ wrapping is about the same 1.2 pounds. T-mobile has the same receipt from UPS. T-Mobile won’t let me send the contemporaneous pictures. It says because it can’t trace the IMEI of the bad phone I am still liable. It has the relationship with UPS. I Don’t (Ever try to get anything from UPS????) How long does it take someone in the Philippines to make the $1500 they are charging me. And, by the way, why do I have to be patiently waiting there? I need a place in the US to talk to someone. We have 10 phones and After 27 years with Nextel and Sprint and great service, now I got shunted into T-Mobile and it looks like time for a divorce. Geez they held up the entire staffs’ phones for their error. Not a happy camper. 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So far, it has been absolutely great, I can’t complain about the service. What I do have a problem with at the moment is that I am just unable to make an ID. I literally just can not access my account, and T-Mobile phone support has been no help. They suggested to just close my account and make a whole new one all together because, you know, why not. Has anyone else run into this issue and know a possible solution? 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I seem to be getting many of these codes but I don’t recall receiving the texts…. But I see it in my text message log. 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