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2022, 2023 billing statements
Under 2022, it does not show statements in Billing History. Where do I locate my 2022 statements?
3478311525
Network Novice
2 days ago
39Views
0likes
1Comment
Phone description
In my T-Mobile account my phone is listed by the wrong description. It is a Galaxy Flip 5 and on t-mobile it is shown as a Galaxy s 4g. This keeps me from setting up 5g media settings. It says device not supported. Anyone had this issue? This is a new account switched from Verizon. TIA
Solved
Msmith23
Newbie Caller
2 days ago
89Views
0likes
4Comments
"The IMEI number is not recognized. Please try again"
Phone is paid off and originally purchased through TMobile. Originally went into store to upgrade and was told there was an error with the system but I would be able to go home and complete the process there and pick up the phone next day. Go home and am not able to complete the upgrade. Call support and after an hour of back and forth get told to wait 24 hours for changes to my account to be reflected. 24 hours later there is no difference in the account, call support again and once again after going back and forth am told to wait another 24 hours. Once again the 24 hours passed and it is still returning 'The IMEI number is not recognized. Please try again'. so I call support again who assures me within 24 hours the problem would be solved and I had to request a follow up call. It is yet again over 24 hours later and I am still not able to upgrade my phone. When I use the TMobile IMEI check online it returns no errors and prompts me to get a physical sim or continue with eSim. The installment plan says "Completed", there are no active equipment payment plans and the phone is missing from the completed tab. When I select check device status, it tells me "It must be paid in full". If I click 'Pay off this device - opens in a new tab', it brings me to the 'Equipment Installment Plans & Leases' page where again it shows no active payment plans and no completed plan for the phone. Again the phone is fully paid off, was done in store where I received no receipt. Support at one point also input my email incorrectly which forced me into another 24 hours of waiting. The local store has not been helpful, phone support when understandable has done nothing to fix the problem, how am I even supposed to take my phone elsewhere when TMobile is saying the phone is paid off but is still requesting the phone be paid off. This is beyond infuriating.
SkylerDG
Network Novice
2 days ago
91Views
0likes
2Comments
Free Phone - Not Free?
A couple of years ago I took advantage of a "Free Phone" upgrade for my mother-in-law. Little did I know they were going to charge me for it. When I asked at a local location, they told me there have not been "free" phones in years (which I know is not true). When they checked my plan, they said I would never get one free due to being in a grandfathered unlimited plan (the equivalent of Magenta). I was told not to bother calling customer support because they "don't help and just tell you to talk to us since we're local". Anyone else in this boat? Anyone know how I can talk with someone not just calling the main number and getting nowhere? All assistance greatly appreciated!
jberlo
Network Novice
3 days ago
141Views
0likes
3Comments
17 year customer and very unsatisfied with customer service received today 4/9/2025
I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!!
631-974-1104
Network Novice
4 days ago
45Views
0likes
0Comments
Google playstore apps stuck on pending when on my phone is connected to mobile data
Tried clearing cache and data, tried removing accounts, have set the date and time to correct timezones and to auto, tried reinstalling playstore as well as play services, checked the app settings to download over any network also factory data reset phone. Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this.
johncl1985
Newbie Caller
7 days ago
196Views
0likes
10Comments
Can U(T-Mobile)Hear me Now????
5 months ago, my daughter talked me into changing my cell phone service From Boost Mobile to T-Mobile…. With boost mobile I had unlimited everything for $65 a month…. No it didn’t come with PERKS such as the (Hulu,Netflix,Travel,etc..), however, my building didn’t exceed $65 a month, not including payment fees if any were applicable,..however my monthly payment was DEFINITELY UNDER 70$… since I’ve been a member with T-Mobile, I signed up for the unlimited plan 5G go… whatever the name of the plan is… it came with UNLIMITED WIFI AND DATA USAGE…5G…???.. I allowed my daughter and the T-Mobile representative to decide on which plan would be best for me… long story short I got the 5G 2Go??? it offered unlimited Wi-Fi and data usage that I am sure of the first three months. My bill was over $200 and I was paying for a service they didn’t even offer in my neighborhood…. After T-Mobile made the adjustment on my account credited me $30. I was then issued the plan that would give me the highest Wi-Fi usage offered in my area… and and now it’s 2 months later and tax time is here and I think I’m going to pay my cell phone bill and at least 1 month or 2 in advance and the bill is near $600… and I am like … …is going on now… with the due date, two days away… long story, short… after the phone being off for about a week … I go into T-Mobile and make the payment of $258$ to restore the service…and that was 110$ over the required amount to restore the services..I also get a payment plan… for the remaining balance of …$357….. ENDING, BITTER SWEET: I tried to log into my Netflix on TV and I can’t get in and it says to me update payment information or make a … I immediately call T-Mobile customer service… wait for four minutes … then a female representative warmly, greets me, introduces herself and asks How can she assist me… I immediately told her I needed her assistance with several things 1st thing being why is my bill so high 2nd thing was to please verify that I wasn’t being charged for unlimited Wi-Fi service because I couldn’t receive it in my area…3rd thing is why wasn’t my Netflix working… The representative asked me if I would open up my T-Mobile app, and if we could go through the steps together, and as I was doing as she directed…the call dropped and I didn’t even know the cll had ended because I was so busy looking at my phone with her on speaker and I didn’t notice the call had ended until I was disturbed by the tone … and it was the representative from T-Mobile and she said the call dropped… and I told her I didn’t know. She continued to help me patiently, and I followed as she directed me through my app to locate information I needed pertaining to my bill… although the website was down for that service … I began to understand the bill charges while streaming in the app… I immediately informed her that understood the bill and I would like to move onto making sure I wasn’t being charged. She validated that I wasn’t being double charged for service. I couldn’t receive because it wasn’t offered in my area… during this conversation, I felt her genuine concern, and I asked her her name ANGELICA she said.. I had to inform her on how much I appreciated her patience and assistance with my scenarios. I appreciated the fact that she called back and how she patiently walked me through everything I needed to know where to locate the information… I informed her that she needed to know she was doing an excellent job with me and her service was appreciated and I hope I got the chance to share it in her survey … she thanked me … and gave me the bit part of our conversation… although I wasn’t being charged for a service, they didn’t offer in my area…the next best plan that I had switched to offered me less Wi-Fi and data coverage…and was HIGHER THAN THE ORIGINAL ONE I HAD…”THATS NOT OFFERED IN MY AREA”…Smdh…It got even BITTER WHEN…she informed me that T-Mobile offers other plans that could be within my budget however she couldn’t even look into that since my account is on a active payment plan which lets the system know I’m behind in my bill… she then assisted me with getting my Netflix back up and working… well she was going over the services she had provided for me. I informed her that I would like to make a payment. She told me that it would cost me $10 to make a payment with her and it would be cheaper for me to make the payment on my app I told her that I would while I had her on the line I begin to make the payment on the app the payment got to the part of when it says add your name. I informed her that there’s no name because it’s a gift card that I had won from playing Bingo… after trying to process the payment online it wouldn’t work. I did inform Angelica of the difficulties… Angelica, then replied, let’s first make sure that we have solved the issues you called in about… and one by one she went over each issue and clarified each understanding that we came to … then she went over the payment issue with me … patiently after informing her of what had been done and she walked me through a certain scenarios… to see if I was doing anything wrong… she then put me on hold… for the 1st time throughout our entire conversation, which was a little less than an hour and she returned within 2 minutes with the next explanation on why it might not be working and then she offered to process the payment for me and informed me that I would see a 10$ charge on my future bill… I agreed and before proceeding she asked me a few questions about the card and then she proceeded with the charge that would not work because there was no name on the card… I AM SO HAPPY THAT ANGELICA ANSWERED MY CALL.. she showed her loyalty to T-Mobile when she called my phone back. After being disconnected throughout her conversation of service she showed enthusiasm, patient knowledge and was very very pleasant. I AM HAPPY THAT ANGELICA ANSWERED MY CALL… TMobile…U Need More ANGELICA’S Representative #825178…CAN U HEAR ME NOW!!!???
DDacosta
Newbie Caller
12 days ago
51Views
1like
0Comments
Auto direction to voice mail how to reset to normal reception
how to stop incoming calls being sent to voice mail
rsonstead
Network Novice
17 days ago
56Views
0likes
0Comments
Galaxy A32 won't connect to Ulanzi J12 Mic's
Hey everyone, Just wondering if anyone has suggestions or solutions to connect my Android Galaxy A32 to my new microphones Ulanzi J12. I charged and connected the mic's and nothing works. I am assuming that my phone does not have the proper software. Any help would be appreciated. Mike
melwell41
Network Novice
17 days ago
76Views
0likes
1Comment
Disappearing folders
After the recent update I had 2 app folders disappear from the home screen. Not of them contained game apps. Ayuda
michaelhill1974
Network Novice
20 days ago
44Views
0likes
0Comments

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It is a Galaxy Flip 5 and on t-mobile it is shown as a Galaxy s 4g. This keeps me from setting up 5g media settings. It says device not supported. Anyone had this issue? This is a new account switched from Verizon. 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Please try again\"","conversation":{"__ref":"Conversation:conversation:191099"},"id":"message:191099","revisionNum":1,"uid":191099,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:213356"},"metrics":{"__typename":"MessageMetrics","views":91},"postTime":"2025-04-10T21:37:03.233-07:00","lastPublishTime":"2025-04-10T21:37:03.233-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Phone is paid off and originally purchased through TMobile. Originally went into store to upgrade and was told there was an error with the system but I would be able to go home and complete the process there and pick up the phone next day. Go home and am not able to complete the upgrade. Call support and after an hour of back and forth get told to wait 24 hours for changes to my account to be reflected. 24 hours later there is no difference in the account, call support again and once again after going back and forth am told to wait another 24 hours. Once again the 24 hours passed and it is still returning 'The IMEI number is not recognized. Please try again'. so I call support again who assures me within 24 hours the problem would be solved and I had to request a follow up call. It is yet again over 24 hours later and I am still not able to upgrade my phone. When I use the TMobile IMEI check online it returns no errors and prompts me to get a physical sim or continue with eSim. The installment plan says \"Completed\", there are no active equipment payment plans and the phone is missing from the completed tab. When I select check device status, it tells me \"It must be paid in full\". If I click 'Pay off this device - opens in a new tab', it brings me to the 'Equipment Installment Plans & Leases' page where again it shows no active payment plans and no completed plan for the phone. Again the phone is fully paid off, was done in store where I received no receipt. Support at one point also input my email incorrectly which forced me into another 24 hours of waiting. The local store has not been helpful, phone support when understandable has done nothing to fix the problem, how am I even supposed to take my phone elsewhere when TMobile is saying the phone is paid off but is still requesting the phone be paid off. This is beyond infuriating. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1875","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191080":{"__typename":"Conversation","id":"conversation:191080","topic":{"__typename":"ForumTopicMessage","uid":191080},"lastPostingActivityTime":"2025-04-11T18:43:26.583-07:00","solved":false},"User:user:213214":{"__typename":"User","uid":213214,"login":"jberlo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:213214"},"ForumTopicMessage:message:191080":{"__typename":"ForumTopicMessage","subject":"Free Phone - Not Free?","conversation":{"__ref":"Conversation:conversation:191080"},"id":"message:191080","revisionNum":1,"uid":191080,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:213214"},"metrics":{"__typename":"MessageMetrics","views":141},"postTime":"2025-04-10T10:23:15.556-07:00","lastPublishTime":"2025-04-10T10:23:15.556-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A couple of years ago I took advantage of a \"Free Phone\" upgrade for my mother-in-law. Little did I know they were going to charge me for it. When I asked at a local location, they told me there have not been \"free\" phones in years (which I know is not true). When they checked my plan, they said I would never get one free due to being in a grandfathered unlimited plan (the equivalent of Magenta). I was told not to bother calling customer support because they \"don't help and just tell you to talk to us since we're local\". Anyone else in this boat? Anyone know how I can talk with someone not just calling the main number and getting nowhere? All assistance greatly appreciated! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"685","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191058":{"__typename":"Conversation","id":"conversation:191058","topic":{"__typename":"ForumTopicMessage","uid":191058},"lastPostingActivityTime":"2025-04-09T12:03:24.018-07:00","solved":false},"User:user:212971":{"__typename":"User","uid":212971,"login":"631-974-1104","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:212971"},"ForumTopicMessage:message:191058":{"__typename":"ForumTopicMessage","subject":"17 year customer and very unsatisfied with customer service received today 4/9/2025","conversation":{"__ref":"Conversation:conversation:191058"},"id":"message:191058","revisionNum":1,"uid":191058,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:212971"},"metrics":{"__typename":"MessageMetrics","views":45},"postTime":"2025-04-09T12:03:24.018-07:00","lastPublishTime":"2025-04-09T12:03:24.018-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I called T-Mobile today because last month I called on 3/8/2025 to disconnect my watch service and today I still had charges for both watches on my bill. I called and agent told me that they did not disconnect my service. It was only suspended. She also told me if I disconnected the lines I would not qualify for promotions for the next three months. I was a little upset because I've been a customer for so long and was just asking for two watch lines $24 to be disconnected and now, you're telling a 17-year customer that they don't qualify for any promotions for 3 months. I was so upset. She stated there was nothing she could do about it. I decided to call back and speak to someone else. This time after 20 minutes on the phone at work customer service person tells me I am not able to get a credit I can only get $10 off bill. I explained I should be credited because I called last month or at least a little more than $10 since bill cycle starts on the 6th and I called on the 8th. I then requested a manager. She then comes back on the phone after 5 minutes and says I need the primary person on the line. I tried to explain I had account permission. I was never told till today by the fourth person I talked to that I as an authorized user had no permission to cancel or add lines - never had a problem or told this before. Cancelled other things but today after 17 years it was a problem. I hang up the phone with this customer service person now more upset. This time after being extremely frustrated I speak with customer service rep Diamond who is able to assist me with canceling lines and gives me a credit for the charges. She explains I can't cancel lines or add lines even though I have account permission which I'm glad she explained but after 17 years I am told this. I am glad Diamond was able to finally cancel the lines and credit my bill. Thank you, Diamond, for your service today. But I am highly dissatisfied with the other calls I made today. I never had this experience with T-Mobile. 4 calls later, 20-minute call at work and missed half my lunch break to get this solved!!!!!!!!!!!!!!!! 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Nothing works to get them off of pending and have them download or update. This is also affecting my YouTube as well as YouTube music. Really need a solution here that works. Galaxy s24 t mobile. Really thinking about just switching carriers because of this. 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With boost mobile I had unlimited everything for $65 a month…. No it didn’t come with PERKS such as the (Hulu,Netflix,Travel,etc..), however, my building didn’t exceed $65 a month, not including payment fees if any were applicable,..however my monthly payment was DEFINITELY UNDER 70$… since I’ve been a member with T-Mobile, I signed up for the unlimited plan 5G go… whatever the name of the plan is… it came with UNLIMITED WIFI AND DATA USAGE…5G…???.. I allowed my daughter and the T-Mobile representative to decide on which plan would be best for me… long story short I got the 5G 2Go??? it offered unlimited Wi-Fi and data usage that I am sure of the first three months. My bill was over $200 and I was paying for a service they didn’t even offer in my neighborhood…. After T-Mobile made the adjustment on my account credited me $30. I was then issued the plan that would give me the highest Wi-Fi usage offered in my area… and and now it’s 2 months later and tax time is here and I think I’m going to pay my cell phone bill and at least 1 month or 2 in advance and the bill is near $600… and I am like … …is going on now… with the due date, two days away… long story, short… after the phone being off for about a week … I go into T-Mobile and make the payment of $258$ to restore the service…and that was 110$ over the required amount to restore the services..I also get a payment plan… for the remaining balance of …$357….. ENDING, BITTER SWEET: I tried to log into my Netflix on TV and I can’t get in and it says to me update payment information or make a … I immediately call T-Mobile customer service… wait for four minutes … then a female representative warmly, greets me, introduces herself and asks How can she assist me… I immediately told her I needed her assistance with several things 1st thing being why is my bill so high 2nd thing was to please verify that I wasn’t being charged for unlimited Wi-Fi service because I couldn’t receive it in my area…3rd thing is why wasn’t my Netflix working… The representative asked me if I would open up my T-Mobile app, and if we could go through the steps together, and as I was doing as she directed…the call dropped and I didn’t even know the cll had ended because I was so busy looking at my phone with her on speaker and I didn’t notice the call had ended until I was disturbed by the tone … and it was the representative from T-Mobile and she said the call dropped… and I told her I didn’t know. She continued to help me patiently, and I followed as she directed me through my app to locate information I needed pertaining to my bill… although the website was down for that service … I began to understand the bill charges while streaming in the app… I immediately informed her that understood the bill and I would like to move onto making sure I wasn’t being charged. She validated that I wasn’t being double charged for service. I couldn’t receive because it wasn’t offered in my area… during this conversation, I felt her genuine concern, and I asked her her name ANGELICA she said.. I had to inform her on how much I appreciated her patience and assistance with my scenarios. I appreciated the fact that she called back and how she patiently walked me through everything I needed to know where to locate the information… I informed her that she needed to know she was doing an excellent job with me and her service was appreciated and I hope I got the chance to share it in her survey … she thanked me … and gave me the bit part of our conversation… although I wasn’t being charged for a service, they didn’t offer in my area…the next best plan that I had switched to offered me less Wi-Fi and data coverage…and was HIGHER THAN THE ORIGINAL ONE I HAD…”THATS NOT OFFERED IN MY AREA”…Smdh…It got even BITTER WHEN…she informed me that T-Mobile offers other plans that could be within my budget however she couldn’t even look into that since my account is on a active payment plan which lets the system know I’m behind in my bill… she then assisted me with getting my Netflix back up and working… well she was going over the services she had provided for me. I informed her that I would like to make a payment. She told me that it would cost me $10 to make a payment with her and it would be cheaper for me to make the payment on my app I told her that I would while I had her on the line I begin to make the payment on the app the payment got to the part of when it says add your name. I informed her that there’s no name because it’s a gift card that I had won from playing Bingo… after trying to process the payment online it wouldn’t work. I did inform Angelica of the difficulties… Angelica, then replied, let’s first make sure that we have solved the issues you called in about… and one by one she went over each issue and clarified each understanding that we came to … then she went over the payment issue with me … patiently after informing her of what had been done and she walked me through a certain scenarios… to see if I was doing anything wrong… she then put me on hold… for the 1st time throughout our entire conversation, which was a little less than an hour and she returned within 2 minutes with the next explanation on why it might not be working and then she offered to process the payment for me and informed me that I would see a 10$ charge on my future bill… I agreed and before proceeding she asked me a few questions about the card and then she proceeded with the charge that would not work because there was no name on the card… I AM SO HAPPY THAT ANGELICA ANSWERED MY CALL.. she showed her loyalty to T-Mobile when she called my phone back. After being disconnected throughout her conversation of service she showed enthusiasm, patient knowledge and was very very pleasant. I AM HAPPY THAT ANGELICA ANSWERED MY CALL… TMobile…U Need More ANGELICA’S Representative #825178…CAN U HEAR ME NOW!!!??? 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