Can U(T-Mobile)Hear me Now????

 5 months ago, my daughter talked me into changing my cell phone service From Boost Mobile to T-Mobile…. With boost mobile I had unlimited everything for $65 a month…. No it didn't come with PERKS such as the (Hulu,Netflix,Travel,etc..), however, my building didn't exceed $65 a month, not including payment fees if any were applicable,..however my monthly payment was DEFINITELY UNDER 70$… since I've been a member with T-Mobile, I signed up for the unlimited plan 5G go… whatever the name of the plan is… it came with UNLIMITED WIFI AND DATA USAGE…5G…???.. I allowed my daughter and the T-Mobile representative to decide on which plan would be best for me… long story short I got the 5G 2Go??? it offered unlimited Wi-Fi and data usage that I am sure of the first three months. My bill was over $200 and I was paying for a service they didn't even offer in my neighborhood…. After T-Mobile made the adjustment on my account credited me $30. I was then issued the plan that would give me the highest Wi-Fi usage offered in my area… and and now it's 2 months later and tax time is here and I think I'm going to pay my cell phone bill and at least 1 month or 2 in advance and the bill is near $600… and I am like … …is going on now… with the due date, two days away… long story, short… after the phone being off for about a week … I go into T-Mobile and make the payment of $258$ to restore the service…and that was 110$ over the required amount to restore the services..I also get a payment plan… for the remaining balance of …$357…..

ENDING, BITTER SWEET:

I tried to log into my Netflix on TV and I can't get in and it says to me update payment information or make a … I immediately call T-Mobile customer service… wait for four minutes … then a female representative warmly, greets me, introduces herself and asks How can she assist me… I immediately told her I needed her assistance with several things 1st thing being why is my bill so high  2nd thing was to please verify that I wasn't being charged for unlimited Wi-Fi service because I couldn't receive it in my area…3rd  thing is why wasn't my Netflix working… The representative asked me if I would open up my T-Mobile app, and if we could go through the steps together, and as I was doing as she directed…the call dropped and I didn't even know the cll had ended because I was so busy looking at my phone with her on speaker and I didn't notice the call had ended until I was disturbed by the tone … and it was the representative from T-Mobile and she said the call dropped… and I told her I didn't know. She continued to help me patiently, and I followed as she directed me through my app to locate information I needed pertaining to my bill… although the website was down for that service … I began to understand the bill charges while streaming in the app… I immediately informed her that understood the bill and I would like to move onto making sure I wasn't being charged. She validated that I wasn't being double charged for service. I couldn't receive because it wasn't offered in my area… during this conversation, I felt her genuine concern, and I asked her her name ANGELICA she said.. I had to inform her on how much I appreciated her patience and assistance with my scenarios. I appreciated the fact that she called back and how she patiently walked me through everything I needed to know where to locate the information… I informed her that she needed to know she was doing an excellent job with me and her service was appreciated and I hope I got the chance to share it in her survey … she thanked me … and gave me the bit part of our conversation… although I wasn't being charged for a service, they didn't offer in my area…the next best plan that I had switched to offered me less Wi-Fi and data coverage…and was HIGHER THAN THE ORIGINAL ONE I HAD…"THATS NOT OFFERED IN MY AREA"…Smdh…It got even BITTER WHEN…she informed me that T-Mobile offers other  plans that could be within my budget however she couldn't even look into that since my account is on a active payment plan which lets the system know I'm behind in my bill… she then assisted me with getting my Netflix back up and working… well she was going over the services she had provided for me. I informed her that I would like to make a payment. She told me that it would cost me $10 to make a payment with her and it would be cheaper for me to make the payment on my app I told her that I would while I had her on the line I begin to make the payment on the app the payment got to the part of when it says add your name. I informed her that there's no name because it's a gift card that I had won from playing Bingo… after trying to process the payment online it wouldn't work. I did inform Angelica of the difficulties… Angelica, then replied, let's first make sure that we have solved the issues you called in about… and one by one she went over each issue and clarified each understanding that we came to … then she went over the payment issue with me … patiently after informing her of what had been done and she walked me through a certain scenarios… to see if I was doing anything wrong… she then put me on hold… for the 1st time throughout our entire conversation, which was a little less than an hour and she returned within 2 minutes with the next explanation on why it might not be working and then she offered to process the payment for me and informed me that I would see a 10$ charge on my future bill… I agreed and before proceeding she asked me a few questions about the card and then she proceeded with the charge that would not work because there was no name on the card… I AM SO HAPPY THAT ANGELICA ANSWERED MY CALL.. she showed her loyalty to T-Mobile when she called my phone back. After being disconnected throughout her conversation of service she showed enthusiasm, patient knowledge and was very very pleasant. I AM HAPPY THAT ANGELICA ANSWERED MY CALL…

TMobile…U Need More ANGELICA’S Representative #825178…CAN U HEAR ME NOW!!!???