Forum Discussion

Newbie Caller

11 days ago

Phone description

In my T-Mobile account my phone is listed by the wrong description. It is a Galaxy Flip 5 and on t-mobile it is shown as a Galaxy s 4g. This keeps me from setting up 5g media settings. It says device not supported. Anyone had this issue? This is a new account switched from Verizon. TIA

Msmith23
10 days ago
No I bought both phones unlocked from Samsung direct when I was still with Verizon. Much better deals and no bloatware.

4 Replies

gramps28
Router Royalty
10 days ago
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Phones not sold by Tmobile are assigned a phone description . My Google purchased Pixels show as different phones.
- Msmith23
  Newbie Caller
  10 days ago
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  Thanks! The 2nd phone on the acct. is listed correctly and was bought directly from Samsung as well as my flip 5.
  - gramps28
    Router Royalty
    10 days ago
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    My Pixels are finally listed as unlocked Android phone instead of an iPhone 8 which is better. Was the Samsung bought using T-Mobile financing? T-mobile only shows the correct phone if the imei was purchased through T-Mobile. My phones description used to change from time to time.

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Phones not sold by Tmobile are assigned a phone description . My Google purchased Pixels show as different phones.

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Thanks! The 2nd phone on the acct. is listed correctly and was bought directly from Samsung as well as my flip 5.

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My Pixels are finally listed as unlocked Android phone instead of an iPhone 8 which is better. Was the Samsung bought using T-Mobile financing? T-mobile only shows the correct phone if the imei was purchased through T-Mobile. My phones description used to change from time to time.

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No I bought both phones unlocked from Samsung direct when I was still with Verizon. Much better deals and no bloatware.

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