Forum Discussion
Replacement phone
Hello I was just wondering if I could unlock my phone that was replaced by T-Mobile cause it was broken. Trying to figure out if I could unlock it because after the replacement I supposed to have payments for this phone and then I realized that T-Mobile didn't charge me anymore for the phone that was replaced is there a way that it can be unlocked because it shows in the T-Mobile account or app that the device is not is not on their system.
If you have a broken phone (I will call phone A) and you filed a claim to get a replacement phone (I will call phone B), then phone A would need to be sent back to the insurance, or you will be charged a non-return fee. If you pay that fee, then the phone would be considered yours and paid off and you could unlock it. Phone B would be attached to any payment plan you had for the original phone and would be eligible for unlock once paid off.
If you just bought a new phone to use instead of phone A, then both would be yours as soon as each payment plan is done. They should be eligible for unlock as soon as any payment plan is completed.
Your situation may be different from either of these. If you did something else, it would be useful if you could share a little more information so we could give you a better answer.
If you have a broken phone (I will call phone A) and you filed a claim to get a replacement phone (I will call phone B), then phone A would need to be sent back to the insurance, or you will be charged a non-return fee. If you pay that fee, then the phone would be considered yours and paid off and you could unlock it. Phone B would be attached to any payment plan you had for the original phone and would be eligible for unlock once paid off.
If you just bought a new phone to use instead of phone A, then both would be yours as soon as each payment plan is done. They should be eligible for unlock as soon as any payment plan is completed.
Your situation may be different from either of these. If you did something else, it would be useful if you could share a little more information so we could give you a better answer.
The phone needs to be returned to Tmobile or the insurance company since they now own it.
Returned? So there is no chance to get it unlock?
You can try but Tmobile may ask for it back if there was a claim.
