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RainydaySuperst
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Joined 11 months ago
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Re: PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
I have called monthly for a year and still cannot access my home internet account. All custo.er service does ids lie to me They clain to make notes but never do ThenI had to get replace a worn debit card and started turni g off my i ternet every month and charging me a reconnect fee plus a fee to call themto turn it back on I was promised these fees would be waved and applied to future bills and the auto pay would be be back on but every month since october of 2023 they shut me off. I do t even know when the due date is so they also charge me late fees. Im so fed up with paying 150a mo th for 40 dollar a month setvice and not having access to my manage account9Visto0likes0ComentariosRe: A LOT of T-Mobile ID issues as a Home Internet customer
It's been a year and they still haven't figured out how to gie a tmobile ID for home internet customers I got a new debit cand and couldn't update my info, so they started turning off my internet every month and chargingme late and reconnect fees I called customer service spending between 2 and 4 hrs on the phone and always promised they were fixing it I still have no access to my account They refuse to honor the 200 promo because I didnt enter the code I didnt enter the code because I have no access to my account Theyve been charging me 160 a month for service I agreed to pay 50 for All they do is lie. So i mentioned I should record the call and they flipped out and threatened to end the call5Visto0likes0ComentariosRe: Scammed by T-mobile, now what?
Theyve also bren turning off my home internet every month. It is supposed to be 30 a month but they chatge reconnect fees monthly and chsrge me to call them and waste 3 hrs to get it back on so ive been paying 90 a monthand yesterday they took money from my account mid month for no reason...theyve beem getting near 400 a month from me and all I have is a phone and weak internet. Ive been a customer since 2010... they dont care.29Visto0likes0ComentariosScammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months thatI've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kindof official complaint? Any advice would be appreciated1.9KViews3likes8ComentariosRe: has anyone else been scammed by T-Mobile?
Tmobile said I was getting an 800 dollar credit for my trade in in april of 2023 along with a free watch. Theyve been charging me full price for both and claim i still owe them 800 dollars even tho i gave them the trade in for 800 and nearly 500 cash for the S23 Ultra. Have spent about 3 hrs a week with customer service and given them even more money and still im being charged monthly2Visto0likes0Comentarios