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Joined 2 years ago

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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I came to Mexico again on 30th July 2023. it was already recharged with a $5 Mexico Data Plan. 8 Days, it worked with 5G Data, and last 2 Days it Stopped. I called T Mobile Pre-paid Customer Care and they checked everything and asked me to Select the Telcel Network Manually and It started working again.
2 years ago Place International
6Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
Hello Everyone; I came again to Mexico on 15th May 2023 and thought to give it another Chance on Tmobile USA e-SIM in Mexico. Removed my $15 International Calling Plan and Added $5 Mexico Plan Online, Message Came, and I first put the Phone in Airplane Mode and Restart the Mobile. After Restart, I turn off the Airplane Mode and enable the data with Data Roaming On and 😀WHOA😍..... I can see the LTE+ Option in the Network data. it's 4G Speed(32.8 Mbps download and 1.38 Mbps Upload), Checked in Speed test.
2 years ago Place International
22Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
Again Came to Mexico for 1 Week and Same issue happening You can call, Text but No data on eSIM
2 years ago Place International
4Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
Yes, I sent this thread to T Mobile Customer Service so that they can forward this to Technical Engineering Team. Unlocked Mobile, Simple Prepaid Plan(Not aMagenta One) The Final - Root Cause is in eSIM Code which is not compatible with Roaming Partner(TELCEL). where as Physicals SIM works Perfectly with USD$5 Add On.
2 years ago Place International
6Visto
1like
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I went to Mexico last week and as soon as the Plane landed, I chose the network Telcel and the same issue repeated. I tried all possible ways. This time I changed the DNS, but nothing worked. VPN also didn't work. hence this Proves it's am eSIM Issue. Nebulo - DNS Changer for DNS o DNSChanger for IPv4/IPv6 I think T-Mobile must send One Technical Person to Mexico with a mobile phone who has eSIMs with Pre-Paid and Post-Paid and they can see the issue and resolve this instead then endless calls to Customer Service and each call spending 2-3 Hours when we know nothing can come out. https://www.t-mobile.com/coverage/coverage-map
2 years ago Place International
3Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
@EdkjmYes, It's e-SIM issue, the Physical SIM has No issue. I will Re-Confirm the issue next week when I will be in Mexico. as of Now following are the details. SIM Type - e-SIM Service - PrePaid Mobile - Samsung Galaxy S22 Ultra - Unlocked Plan- T-Mobile Prepaid 10GB (All the nationwide Talk, Text & Data you can handle, with up to 10GB of 4G LTE for only $40/month, giving you high speed access when you need it most. Comes with Music Unlimited so you can Jam all day without using your data on included services) Services -Mexico & Canada Unlimited ---- USD $5 Add-In already there(with the help if Customer Service) (Get Unlimited Talk, Text & LTE data on your smartphone in the U.S., and unlimited data while traveling in Mexico and Canada, with up to 5GB at 4G LTE speeds. Como bonificación, obtén mensajes de texto ilimitados en México y Canadá. Best of all, the whole package is just $5 more a month)
2 years ago Place International
4Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
last year when I went to Mexico with Physical SIM I did only USD $5 Recharge and it worked. This Year the e-SIM Shows everything(4G Icon,Connectivity) but No Internet. Calling and Texting working.
2 years ago Place International
4Visto
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Re: unable to access internet data in Mexico appeared "PDP authentication failure"
https://community.t-mobile.com/network-coverage-5/mexico-t-mobile-mobile-data-issue-on-s22-ultra-e-sim-49065
2 years ago Place Coverage & Signal
7Visto
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
Going to Mexico City again and will update the USA T-Mobile e-SIM Experience again. eSIM-Service - Pre-Paid Plan -T-Mobile Prepaid 10GB (All the nationwide Talk, Text & Data you can handle, with up to 10GB of 4G LTE for only $40/month, giving you high speed access when you need it most. Comes with Music Unlimited so you can Jam all day without using your data on included services.) Services -Mexico & Canada Unlimited (USD $5 Add-On activation with Customer Service Help) (Get Unlimited Talk, Text & LTE data on your smartphone in the U.S., and unlimited data while traveling in Mexico and Canada, with up to 5GB at 4G LTE speeds. Como bonificación, obtén mensajes de texto ilimitados en México y Canadá. Best of all, the whole package is just $5 more a month) https://www.t-mobile.com/coverage/coverage-map When you complain to T-Mobile, be sure to mention that T-Mobile's roaming maps show service in the City or Area and that they should either fix the roaming or the map https://community.t-mobile.com/network-coverage-5/unable-to-access-internet-data-in-mexico-appeared-pdp-authentication-failure-38500 More Troubleshoot for this Kind of Issue https://community.t-mobile.com/network-coverage-5/international-roaming-india-has-issues-38006/index2.html Nebulo (because it was free with no ads or purchases) https://play.google.com/store/apps/details?id=com.frostnerd.smokescreen The same developer has an older app that I found worked a bit more reliably than nebulo https://play.google.com/store/apps/details?id=com.frostnerd.dnschanger More troubleshooting On the phone goto: Step1: Cellular data > Network selection : change from automatic to manual selection (or disable auto) Step2: Wait for list of roaming operator's to populate Step3: select a national operator in your area You may need to restart phone after step3 And recheck step3 to make sure correct operator is actually selected. Once set it should remain until next restart or airplane mode.
2 years ago Place International
8Visto
1like
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Re: Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
Day 14th Without Data, I Called T-Mobile(Customer Service Leo) again and it went 1.5 Hr and still, data receiving is not working. I have tried all the Troubleshooting steps Once again. Now as per Customer Service, we deleted the e-SIM and added it again. They Clear all EMI from the t-mobile Prepaid account. So I gave the EMI from S22 Ultra again, which they registered. I repeated the e-SIM Process (now I can't change the Network Mode after adding e-SIM from 5G to LTE to 3G. The option Grayout and showing Automatic). I can see 5 Full Signal bars with Roaming signs on top of the Bar. See's LTE Option in Data, but there is no data receiving. Power Off-On has been done many times. The end result of Customer Service Confirm is most of the customer's e-SIM data is not working in Mexico or any other Country, whereas Calling and SMS are working fine, and for other customers, the situation is Vice-Versa. So Please have secondary Mobile or must have t-mobile Physical SIM if you are going out of the Country or you need to buy a local e-SIM if your Mobile does not have a physical SIM slot. No matter how much they put USD $5 add on on e-SIM or $15 Mexico/Canada Addition/Remove. it will not work on e-SIM My colleague has Verizon e-SIM+ Physical SIM. It's working perfectly with LTE Sign. I spent around 8-9 Hours calling different Customer Services. The last one I used today was very knowledgeable and technical. So I am giving up now and will return USA Next weekend. I have created this thread so that other people should avoid going through the Process again and again.
2 years ago Place International
5Visto
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