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My 5GB Connect plan changed to UNLIMITED, then data ran out completely
Hi all. Ive had a $15 T-Mobile Connect plan for years. Has 5GB data that now says "UNLIMITED" instead of 5GB. I wondered why. Looked it up and found out something started in 2021 where T-Mobile is giving the gift of unlimited, "unlimited data for existing customers" "Beginning April 18, 2021 most customers will automatically get unlimited high-speed smartphone data at no additional cost on all current lines." I fit all eligibility i thought, so figured that was it! OR they were rolling this deal out again, or maybe unlimited til end of the month as a holiday perk. But that was not the case apparently. I used up ALL my 5GB data on a video call to see what would happen and sure enough my data shut off completely. I feel like i was fooled. Can anyone tell me or speculate as to what happened here?
Transfering a Line to Current Account
I have a phone number that my mom has under her account, and I have my own TMobile account. Is there a way to transfer the line my mom has to my personal account? If so, would this swap any phone number I select to transfer to or would it add onto my account as a third line? To try to sum it up, basically I have my iPhone's number and my watch's number on my account and I would like to add an existing phone number (from my Samsung, under my mom) to this account as a third line if possible
30Gb 90 day trial on Surface Pro 9
I enrolled in the 30Gb 90 trial that came preinstalled onmy Surface Pro 5g/LTE Laptop with but for some reason it never activated an eSIM on the computer. I called support 3 times for long times in an attempt to get it operational. After working on it for a bit on the 3rd call, they forwarded me to network services who told me that they do not offer this promotion for Windows butonly support phones, not computers even though the plan indicates "Windows" and I read to him off their web site the promotion! Here is what the show on their web site -https://www.t-mobile.com/news/network/t-mobile-delivers-free-5g-connectivity-with-the-microsoft-surface-pro-9-with-5g On the T-Mobile dashboard to indicates my plan as "Windows Mobile Plans 3 Month 30GB Trial" with 0Gb to 30Gb used. It is truly amazing how difficult it is to get a Windows laptop connected through T-Mobile and will not support this promotion.
upgrade when wrong?
We recently upgraded two iPhone 13s to iPhone 16s through an online trade-in promotion with T-Mobile, submitted on 9/13/24. For the first month, our October bill looked fine, and the trade-in credits were applied. However, on the November bill, one of the credits was unexpectedly removed, leading to a more than $40 increase. When I contacted customer support, I was informed that the trade-in promotion was removed because our current rate plan supposedly doesn't qualify. Now, T-Mobile is billing us full retail for the phone unless we switch to a more expensive plan. This feels unfair, as we weren't informed of any rate plan restrictions at the time of the upgrade. Now, they're asking us to either pay more each month or lose out on the promotion we signed up for. At this point, I either need T-Mobile to honor the original deal or return my old iPhone. This was a frustrating experience, and it feels like we were misled. I don't want to change my plan. ¿Cuáles son mis opciones?
calls from resale cellular to cable lindlines
Greetings, This question is being posted on public forums for: T-Mobile, Tello Mobile, Mint Mobile and Optimum Cable which, like all cable companies, offers a landline-over-cable service. My hope is that technical experts from these companies will see this and respond. This concerns an error that occurs when cellular calls are initiated from RESELLERS of T-Mobile service e.g., Tello and Mint, to Optimum or any other cable company landline. Here is the issue: I have Mint Mobile (a T-Mobile reseller) on a Motorola Galaxy AO1 and Tello Mobile (also a T-Mobile reseller) on another phone of the same model. In my home, I have an Optimum cable provided landline. When I use either of my cell phones to call my Optimum landline or any other cable provided landline, the ringing cycle starts as normal, but stops abruptly after only 3 rings (as heard over my cell phone's receiver). When the ringing cycle stops, a message appears on my cell that says "Couldn't complete". It does this every time, without exception. Calls made from either of my cell phones to any other wireless carrier, or to any traditional 'Ma Bell' landline, never experiences this issue. I have tested this error by making calls to my home from other cell phones with various providers which are NOT resale service, and there is never an issue. It seems that this problem only occurs when a cell phone, using a resale service, is being routed to a cable provided landline. Can anyone advise as to why this is occurring and how it might be resolved? Gracias.
