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Verystupid
Network Novice
2 months ago

Confused hurt and damaged elder T-Mobile customer

I am very disturbed and honestly very upset.T-Mobile keeps cutting off my internet service and now has pretty much with late fees almost doubled now new total of what I owe to start internet service once again.I have kindly and repeatedly told them again many times that I did pay it that I gave proof it shows as a paid out paid exactly what I owed on my debit card.Ibstead of allowing me as I have repeatedly wanted to do they are not letting me send a screen shot if this proof.They keep saying when I pay I get service again.I do not have a history either if bad pay.They are not helping ur giving me this chance and I have really been treated in a very unprofessional manner.I didn’t lose the payment they did but they are literally driving me over the edge killing ne.I am an65 year old single female elder live alone as I have many times told them and I have no phone service with no internet they don!t seem to care this is going on 2 weeks now help please

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customer","id":"message:176453","revisionNum":1,"repliesCount":0,"author":{"__ref":"User:user:72221"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plans-services"},"conversation":{"__ref":"Conversation:conversation:176453"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:176453"},"body":"

I am very disturbed and honestly very upset.T-Mobile keeps cutting off my internet service and now has pretty much with late fees almost doubled now new total of what I owe to start internet service once again.I have kindly and repeatedly told them again many times that I did pay it that I gave proof it shows as a paid out paid exactly what I owed on my debit card.Ibstead of allowing me as I have repeatedly wanted to do they are not letting me send a screen shot if this proof.They keep saying when I pay I get service again.I do not have a history either if bad pay.They are not helping ur giving me this chance and I have really been treated in a very unprofessional manner.I didn’t lose the payment they did but they are literally driving me over the edge killing ne.I am an65 year old single female elder live alone as I have many times told them and I have no phone service with no internet they don!t seem to care this is going on 2 weeks now help please

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I am very disturbed and honestly very upset.T-Mobile keeps cutting off my internet service and now has pretty much with late fees almost doubled now new total of what I owe to start internet service once again.I have kindly and repeatedly told them again many times that I did pay it that I gave proof it shows as a paid out paid exactly what I owed on my debit card.Ibstead of allowing me as I have repeatedly wanted to do they are not letting me send a screen shot if this proof.They keep saying when I pay I get service again.I do not have a history either if bad pay.They are not helping ur giving me this chance and I have really been treated in a very unprofessional manner.I didn’t lose the payment they did but they are literally driving me over the edge killing ne.I am an65 year old single female elder live alone as I have many times told them and I have no phone service with no internet they don!t seem to care this is going on 2 weeks now help please

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