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Gavin1066
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Joined 2 years ago
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TMobile charged me $370 for a router I returned in perfect condition and got store receipt!
In october, my neighborhood finally got fiber optic internet. As a result I went to my local store in Lynchburg, Virginia and returned the Gateway router, ARC KVD21, and cancelled the service. The store provided me with a restocking receipt. Now, in December, TMobile sends me a bill for $370+ for non return of the gateway. I'm absolutely fuming at the incompetency of TMobile. This is extremely poor customer service.Hopefully I can get this resolved tomorrow by going to the store. I don't know if other people have been affected by this. Any advice would be appreciated. Finally, the call center is usesless as I don't have a TMobile number to receive a 6 digit pin as I cancelled the account!61Visto0likes0ComentariosRe: Home Internet Gaming Problem
Last week, I complained online and suggested trying a newer router. I was able to exchange my Nokia gatewayfor the Arcadyan gateway. Unfortunately, there has been no improvement. It seems the downloads are slower and the upload slighty higher. I should have kept the Nokia gateway.26Visto2likes0ComentariosRe: Home Internet Gaming Problem
I've been using the TMobile home internet, with the grey Nokia device, for almost 2 years. It use to be a great service, but not anymore. For over a month now, I've been experiencing the same disconnect issues as other people in the forum. VPN for work and gaming on Oculus and PC has constantly disconnected after a minute or two. The issue iseven happening at 4 am in the morning! I've been forced to use a Verizon hotspot instead. TMobile has broken something, because until recently, gaming and VPN worked fine! Unfortunately, TMobile is the only available unlimited whole house ISP in my location. Hopefully, within a year, fiber will be installed so I can join the 21st century.20Visto1like0Comentarios