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Lied to about Amazon TV promotion when switched
When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!!
Smorris123
Network Novice
27 days ago
271Views
0likes
1Comment
4 years with TMO and Im moving my business off to another provider.
So I cant believe 4 years of service with t-mobile and I am screwed over in the time it takes to walk out of the store to place an order via the phone. simply wanted a Pixel 9.. down payment minimal, I go out and talk to a rep (less than 5 minutes later) and am told I can't have one, but I can have a different piece of crap. If I wanted that I could have got that in the store. I would have settled for another Pixel, they refused to honor the same down payment. way to go tmobile. my company isnt much, 7 lines. but the other company I work with, has already been on the fence as well. Im sure they will after this as well. that will be close to 300 lines... yep still a drop in the bucket, but Im sure someone will be happy to get all of the lines. Not to mention thanks for screwing over a veteran...
ScriptinTSS
Network Novice
3 months ago
181Views
0likes
0Comments
Home Internet - Requires Open Window - Unusable for multiple hours each day
Hello, My Gateway (for home internet) now requires that the window be open in order to function. I’ve seen multiple incidences of violence outside right outside of my window, and that I have to have my window opened for the Gateway to function makes me uncomfortable. As well, multiple times each day, the Gateway will not get a proper signal from the tower. My connectivity to my devices to the Gateway will be fine, but there will not be internet. These episodes last between 10-15 minutes and happen 5-6 times a day. My questions are: WHY does my Gateway need the window open, and WHAT can I do to get around this? WHY does it lose signal from the tower and is there anything that can be done by either me or you to fix this? WHY were neither of these issues present during my 15-day ‘test drive’ of the Gateway, but now are?
willamodougles
Network Novice
5 months ago
179Views
0likes
0Comments
I paid for assurance on the phone every month!
I pay for assurance every month on the phone. I filed the claim and I still have not received the phone since September 7. I called them every day and I haven’t even received a phone call back or email.
Rasta4584
Network Novice
5 months ago
320Views
0likes
1Comment
mesh boost
I currently have T-Mobile home Internet and I was wondering if I could upgrade or get the mesh boost because I have really spotty service. Thanks Madonna Lane
Sk8termom
Network Novice
6 months ago
internet residencial
177Views
0likes
0Comments
two phones
so i was working on upgrading both lines on my account and accidently placed an order twice for the same phone line can i use the second phone that was ordered on the second phone line even though both phones were ordered for one line
Omen_of_the_Sun
Network Novice
7 months ago
254Views
0likes
1Comment
Reembolsos
So, I bought a phone online on T-Mobile’s website, right? I don’t have an account with them, Im a new customer. Well, it took the money out of my bank account (normal, right? No big deal) but the order didn’t actually process correctly. So, I want my money back immediately. ¿Cómo obtengo el reintegro de mi dinero?
Solved
ab5805
Network Novice
8 months ago
reembolso
609Views
0likes
2Comments
Access point/Mesh not shipped
Hello. I signed up for the Home Internet Plus plan recently. I received the free white gateway today but didn’t receive the mesh discs. Is that shipped separately? Or did I misunderstood what it means by “Access point included” under the Home Internet Plus plan? Thanks, Farah
Gfarah
Network Novice
8 months ago
Servicio al Cliente
233Views
0likes
0Comments
New Business Service - T-Mobile
Apologies in advance as this is a bit long. I wanted new service with T-mobile and decided to open a business line instead of a personal line. The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process. I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted. Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm: Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy? I then shared my W9 with Adalberto. He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional information regarding the business. Location to fax: fax:1(913)-523-8567 or E-Mail TfB_FM_Investigations@T-Mobile.COM prior to service being disconnected: • Contact cover sheet • Valid photo ID • Most current tax documentation • Proof of employment or ownership of the business in question (ex: current paycheck stub, articles of incorporation showing their name) • Proof of business credit (ex: bank statement, or major credit card statement showing business transactions/transaction history, dated within the last 30 days) I thought this was a bit strange since I have steller personal and business credit. In any case, after returning from a business trip, on August 3rd, I complied, sending the information to both Adalberto and to their Fraud department. I phoned Adalberto and he said that I should not have sent the information to him. I received an automated message back from the TfB_FM_Investigations@T-Mobile.COM email address stating… Fraud Management has strict policies. Please be advised that all documents must be submitted from a T-Mobile store and/or with a T-Mobile domain for security purposes. On August 5th I inquired about the Fraud review with Adalberto and got no response. I’ve followed up with a couple of calls and voicemails to no avail. I was in Florida for a business trip and decided to try again (most would have walked away by this point, but now I’m curious). I went into the T-Mobile store in Naples, FL and spoke with a representative at the Tamiami Trail N location. I was then put in touch with Nelson Romero, another sales rep that he said would work on this account. I then sent the same documents to Nelson on August 13th at 7:46 pm. Nelson responed that he is waiting on underwriting. He then asked for my Drivers license image, front and back on August 16th at 10am. I immediately sent these over and after a little bit of back and forth, he had the information requested by 1:47pm on August 16th. I inquired about a status with Nelson today at 11:21 am and got a reply that he is waiting on underwriting 34 minutes later. Let’s say that this process started on July 22nd at 1:17pm with Adalberto. It should not be this hard… it just shouldn’t.
bross2
Network Novice
8 months ago
Servicio al Cliente
773Views
0likes
2Comments
RETURN DEVICE PACKAGE EMPTY
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 t mobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help
brandee_holbron
Transmission Trainee
9 months ago
159Views
1like
0Comments

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When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!! 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If I wanted that I could have got that in the store. I would have settled for another Pixel, they refused to honor the same down payment. way to go tmobile. my company isnt much, 7 lines. but the other company I work with, has already been on the fence as well. Im sure they will after this as well. that will be close to 300 lines... yep still a drop in the bucket, but Im sure someone will be happy to get all of the lines. Not to mention thanks for screwing over a veteran... 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I filed the claim and I still have not received the phone since September 7. I called them every day and I haven’t even received a phone call back or email. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"204","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:133181":{"__typename":"Conversation","id":"conversation:133181","topic":{"__typename":"ForumTopicMessage","uid":133181},"lastPostingActivityTime":"2024-10-21T01:45:46.000-07:00","solved":false},"User:user:42660":{"__typename":"User","uid":42660,"login":"Sk8termom","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:42660"},"ForumTopicMessage:message:133181":{"__typename":"ForumTopicMessage","subject":"mesh boost","conversation":{"__ref":"Conversation:conversation:133181"},"id":"message:133181","revisionNum":1,"uid":133181,"depth":0,"board":{"__ref":"Forum:board:devices-orders"},"author":{"__ref":"User:user:42660"},"metrics":{"__typename":"MessageMetrics","views":177},"postTime":"2024-10-21T01:45:46.000-07:00","lastPublishTime":"2024-10-21T01:45:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I currently have T-Mobile home Internet and I was wondering if I could upgrade or get the mesh boost because I have really spotty service. 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I don’t have an account with them, Im a new customer. Well, it took the money out of my bank account (normal, right? No big deal) but the order didn’t actually process correctly. So, I want my money back immediately. ¿Cómo obtengo el reintegro de mi dinero? 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I inquired about a status with Nelson today at 11:21 am and got a reply that he is waiting on underwriting 34 minutes later. Let’s say that this process started on July 22nd at 1:17pm with Adalberto. It should not be this hard… it just shouldn’t. 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