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Re: Being charged for device tmobile received but cannot locate
tmarie71 wrote: In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a "tmobile expert" that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same "tmobile expert" and she said you havent received the refund because we have not received the device!!!!! The package was shipped via UPS and shows delivered. So now tmobile tells me the that because they cannot find it not only will I not be refunded my $119 but they will continue to bill me the $36 per month for a phone that i DO NOT HAVE. I know for 100% fact that the device was returned therefore that means either someone at UPS stole it or Tmobile has an internal theft problem because i returned the phone. The tmobile rep insisted it was impossible for theft to occur therefore in other words calling me a liar. I have 12 active lines with tmobile in good standing and recently brought people over from At&t. I cannot believe tmobile is willing to lose a customer over $119. Last month it was discovered that they were billing me $20 a month for a tablet i received in a promotional offer in 2020 but had returned it a couple days later. They system showed i returned the device but they continued to bill me. Ultimately they refunded me $350 however this goes to show you how messed up the system is. The past month I have received nothing but the run around about my refund and to now say you cannot locate the device that shows delivered and that you are going to charge me is insane. I am so upset that I will no longer refer anyone to Tmobile, I am going to cancel all my lines, report this to the Better Business Bureau and considering legal action just for the principal of the matter! They claim they have done all they can do and until the phone is located oh well they will continue to bill me. Mind you the phone isn't showing activated or anything. This is absurd and highly disturbing. They also refused to tell me the contents of the box. All they kept saying was the phone was not in there. At this point i have reached my wits end with Tmobile. I do not need the to go through hours and weeks of phone calls just to try and scam someone for $119. I dont need the the money that bad but at this time its the principle of the matter. Beware to future potential customers. Think twice before going to Tmobile. I regret everbuying the phone via the app! There is no recourse on Tmobile's end. It all falls on the customer and that is truly a shame!!!!! HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help20Visto0likes0ComentariosRe: Being charged for device tmobile received but cannot locate
micmo41 wrote: TMOBILE IS TRULY SCAMMING PEOPLE. This exact thing is happening to me now. Date of transaction: October 16, 2023.I have an iPhone 13 Mini. I pay monthly approximately $25.00 to T-Mobile for Protection Plan Insurance for Assurant. In October of 2023, my phone started glitching. I called T-MobileCustomer Service at 611 to explain my issue with my phone. They had me send in my phone for a Replacement instead of filing an insurance claim to swap my device with another refurbished phone. I agree. The replacement refurbished phone doesn't work. The earpiece doesn't work. I call back Tmobile and they said they will send out another refurbished phone to me. Tmobilethen instructedme to return my original device along with the 1 damaged replacement, in 2 seperate returnboxes along with 2 UPS return labels that T-MOBILE PROVIDED with tracking #'s 1ZX1392Y9019662064 & 1ZX1392Y9019680311. The labels were created 10/7/23, I returned them to a nearby UPS Store on 10/12/23. UPS tracking revealed BOTH devices were DELIVERED ON 10/16/23 in Fort Worth, TX and RECEIVED BY TMO GRC on the DOCK. 2 Months later, ( and after 60 days had passed to file a claim with UPS if needed someone needed to) my December bill states I am being charged $803.72 for NON RETURN FEE for both devices. T-MOBILE USA initially told me they never received the phones. Then they said they were at the warehouse. Then they said they were never scanned and so now they cannot be located. Then they said they have one of the phones and are trying to locate the other. Then they said there was nothing they can do and blamed ASSURANT for charging me. I had 3 different Tmobile reps tell me Assurant put the charges on my bill and there was nothing they can do, we had to wait for Assurant to make the adjustment. Weeks pass, no credit. I had to call ASSURANT myself for them to verify there was NO CLAIM WAS EVER MADE,I did a Replacement with TMobile and TMobile charges for that. So Assurant transferred me back to Tmobile and again I get the run around.Over 10 calls and several hours on the phone for the past month, T-MOBILE continues to state they cannot locate the phones, but will not remove the charge from my bill. They stated they see one phone "they JUST received" but they cannot locate the other because it wasn't scanned. Again, I ask for amanager, her name is Hailey and again I had to explain everything again. I explained I sent the devices back with the return labels Tmobile provided me, they show they were delivered to Tmobile. This manager Hailey had the audacity tostate"just because UPS showsthey delivered the deceives doesn't mean we received them". Who does due diligence ?! Who has contacted the "warehouse" to see what happened to these deliveries that are confirmed were delivered?? THE UTTER GALL, this MANAGER HAILEY RESPONDS,"there is no way for anyone tospeak to anyone at their warehouse, so the best thing I can do for you is put you on a payment plan".Is this really a business? Is this even legal? This is theft of their customers! This is seriously an ongoing scam. This is by far the most outrageous fraudulent company I have ever dealt with.I looked this, here, reddit, BBB, etc….this exact situations happens as normal practice. Same exact story from many different people. I will be filing with the Better Business Bureau, FCC and everywhere else. This needs to stop, TMOBILE IS A FRAUD! HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help16Visto0likes0ComentariosRe: Being charged for device tmobile received but cannot locate
tmarie71 wrote: In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a "tmobile expert" that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same "tmobile expert" and she said you havent received the refund because we have not received the device!!!!! The package was shipped via UPS and shows delivered. So now tmobile tells me the that because they cannot find it not only will I not be refunded my $119 but they will continue to bill me the $36 per month for a phone that i DO NOT HAVE. I know for 100% fact that the device was returned therefore that means either someone at UPS stole it or Tmobile has an internal theft problem because i returned the phone. The tmobile rep insisted it was impossible for theft to occur therefore in other words calling me a liar. I have 12 active lines with tmobile in good standing and recently brought people over from At&t. I cannot believe tmobile is willing to lose a customer over $119. Last month it was discovered that they were billing me $20 a month for a tablet i received in a promotional offer in 2020 but had returned it a couple days later. They system showed i returned the device but they continued to bill me. Ultimately they refunded me $350 however this goes to show you how messed up the system is. The past month I have received nothing but the run around about my refund and to now say you cannot locate the device that shows delivered and that you are going to charge me is insane. I am so upset that I will no longer refer anyone to Tmobile, I am going to cancel all my lines, report this to the Better Business Bureau and considering legal action just for the principal of the matter! They claim they have done all they can do and until the phone is located oh well they will continue to bill me. Mind you the phone isn't showing activated or anything. This is absurd and highly disturbing. They also refused to tell me the contents of the box. All they kept saying was the phone was not in there. At this point i have reached my wits end with Tmobile. I do not need the to go through hours and weeks of phone calls just to try and scam someone for $119. I dont need the the money that bad but at this time its the principle of the matter. Beware to future potential customers. Think twice before going to Tmobile. I regret everbuying the phone via the app! There is no recourse on Tmobile's end. It all falls on the customer and that is truly a shame!!!!! HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help15Visto0likes0ComentariosRe: Assurant return damaged device package Empty!!
Eternalsunshine wrote: Use your tracking number to contact customer service to let you know the weight of the package at different locations on the way to its destination. It will save you time. I am waiting for a reimbursement check since 02/2. Just figured out that my package weighted 1 pound and .6lbs at another location on the way :/. HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help51Visto0likes0ComentariosRe: Assurant return damaged device package Empty!!
Rayman88769 wrote: Assurant is the worst company I have dealt with in my life!!!! They are still scamming people, absolutely the worst company I have ever dealt with in my entire life, I am literally afraid to send the garbage defective phone back with an 81% battery health back after the horrorstories here too now, and that was my replacement for my phone at 81% and a tiny crack on the front. What a waste of my time!!!! oh and they weren't approving my claim until I filed a BBB complaint then miraculously my phone that wasn't on the phone line at the time of the claim suddenly was confirmed to be incorrect. It never left the line whatsoever. Just at a complete loss of words. My only question is T-mobile in on it? Why would they use such a horrendous company??? HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help34Visto0likes0ComentariosRe: Assurant return damaged device package Empty!!
RajDouglas wrote: RSNeumann wrote: I found a solution to the lack of Customer Service and Accountability from both TMobile and Assurant. File Better Business Bureau cases against both. Miraculously, the Executive Customer Service members CAN be contacted, listen, roll their eyes that it didn't get to them sooner, and amazingly the charges can now be reversed. Thank you for this information ma'am. I'll probably just do this and save further headache(s)! Have a blessed day. Raj Douglas HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help27Visto1like0ComentariosRe: Assurant Damaged Device Returned - Not Recived
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help93Visto0likes0ComentariosRETURN DEVICE PACKAGE EMPTY
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 t mobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help52Visto1like0ComentariosRe: Assurant return damaged device package Empty!!
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help37Visto1like0ComentariosRe: Assurant return damaged device package Empty!!
magenta8578885 wrote: OMG!!!!!! Literally the same month Sept. when my claim was opened and approved and the same month Nov when the response was "empty package" apparently this is the month when an Assurant employee got their hands on quite a few devices, however for me T-Mobile suspended my 5 lines and my entire family has been without service for a couple of weeks. The reason I haven't gone to another provider is because we have never had issues with the service. However they told me that it would take a week or so for the 2nd level investigation was completed which will be in a couple of day and if my service is not restored, I will go to another provider, keep.all my #s and fight till the end. I know they will send my account to collections but I will call the news, go to consumer agency's, and even get a lawyer, and make a HUGE deal about it, to get it cleared out and out of my credit report. It is obvious something shady went on durintthe month of Sept. Everyone with the same issue PLEASE SPEAK UP AND NOT LET THEM GET AWAY WITH ANYTHING!!!!!! SPEAK UP EVERYONE. iM GOING THROUGHT THE SAME THING DID YOU GET IT FIX?23Visto1like0Comentarios